Milk + Blush Reviews

Name: Milk + Blush
Address: 124-125 Bute Street, ,, Cardiff
Rating: 4.19

4.2 Rating 914 Reviews

79 %

of reviewers recommend Milk + Blush

Company Reviews

Metrics

Info

4.2

Based on 914 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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hello@milkandblush.com

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Milk + Blush 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hair is nice but much much thinner than I was expecting at a high price. I was expecting a lot more for the money I spent.”

Helpful Report

Posted 2 months ago

“I have used milk and blush so many times. Top quality products, my recent order I was slightly disappointed with as it seemed a lot thinner than previous.”

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Posted 3 months ago

Hi Chloe👋 Thank you for your feedback! We are so sorry to hear your recent order wasn't up to our usual standard. Please pop our customer service team an email at hello@milkandblush.com so they can assist you further with this💗 Thanks, Chloe🎀

Posted 3 months ago

“The hair is good although I find it moulted a lot I had to order another two packs just to fill my already 40 sandwiches out in my hair.”

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Posted 6 months ago

“I purchased the tape extensions (first time experience with tapes). Quality, colour match and delivery was 10/10 although, my hairdresser confirmed I had received a dodgy batch as I had to go back to them for a refit! At first my hair looked stunning, throughout the day I felt my hair pulling which I thought was normal and the morning after all of the wefts had moved to the point where pieces fell out by themselves! Luckily my hairdresser fitted me in the next day, they made the tapes sticky like they should have been anyway, since Thursday my hair looks beaut and feels secure and I’ve even washed my hair.”

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Posted 11 months ago

“I just received mine today. I ordered 160g 16in deluxe seamless clip in extensions in the off black shade. They feel silky however I noticed they don’t appear as thick as they do on the website or in reviews. They remind me of the old $90-$120 extensions I used to get from Sally’s. I’m going to keep them, as I already bought them & opened the package. But beware they aren’t as thick as you’d think. The Volumizer lace weft also isn’t very thick. I’m not sure if I just got a “bad batch” but you can absolutely get the same quality cheaper somewhere else. I’d upload photos but I can’t right now.”

Helpful Report

Posted 1 year ago

Hi Maisen, I'm sorry to hear that you are not 100% satisfied with your most recent order. Please feel free to get in touch with our customer service team at hello@milkandblush.com, where they can help you come to a resolution together. Have a beautiful day! 🎀

Posted 1 year ago

“They fit seamlessly against your head and the colour was great however in my opinion they have a plastic/shiny look and feel to them that gives a slightly more synthetic appearance rather than natural. I had to use talc powder to make them match my real hair.”

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Posted 2 years ago

Hi Elisha - thank you for th hoenst feedback. It is a great help to us bettering our products💖 We're so happy to hear that the shade is a perfect match for you! We hope you continue to enjoy them!😍

Posted 2 years ago

“The quality of your product is always so nice. And you’re prompt with your shipping and delivery. BUT I bought two samples of your lightest platinums and neither of them were light enough. Which is strange because a few years ago I ordered the Oh My Gwen Stefani and it was the perfect level of blonde.”

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Posted 2 years ago

Hi Jessica! Thank you for taking the time to leave us a review 😊I'm glad you were so pleased with the quality of our products and service 💖 I do apologise however that we didn't have a perfect shade match for you on this occasion! The good news is that since launching our swatches, there is no longer a need to purchase a full set and make a return if the shade isn't right for you 🙌🏼I'm glad to see you were able to make use of this. If you do need any further assistance in finding the correct shade match, please don't hesitate to contact our team at hello@milkandblush.com and we'll do our best to help 😘

Posted 2 years ago

“Paid extra for next day delivery then doesn’t arrive until 3-4 days later. Total scam!!”

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Posted 2 years ago

We're so sorry that your order got delayed. I can't seem to see any correspondence with us regarding this order. Please feel free to email our friendly customer service team who will be able to investigate this further for you 🖤

Posted 2 years ago

“Beautiful colour for redheads (shade I a think We’re Alone Now). Really soft when they first arrived. Nice packaging. Came next day even though I didn’t pay for next day delivery. My problem is that when they get wet they turn into a matted mess and look much less expensive than when they first arrived. They’re obviously coated with something to make them seem great quality that just washes off. I didn’t wash them with anything, they just got wet! I know I wasn’t expecting the world with these but I am disappointed based on all the good reviews. I wonder if all these reviews were written before their extensions got wet. Or should I just have been prepared for the quality not to last? I contacted customer service and they told me I shouldn’t have got them wet and sent me a silicone solution for free to help (that’s not arrived yet so I can’t vouch for it). I mean thanks I guess but how can I wear my extensions and NEVER get them wet?! Even if I never clean them (ew) it still rains sometimes! Anyway they’re ok but I’ve bought cheaper extensions from other brands which were exactly the same quality so I wouldn’t buy from M&B again.”

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Posted 3 years ago

Hi Amy, thank you for taking the time to leave us a review 💖We're so glad to hear that the shade I Think We're Alone now is perfect for you, and also to know that you received super fast delivery 📦🚀I'm sorry to hear that your extensions seem a little dry after being exposed to water - unfortunately due to the nature of human hair extensions this is to be expected. This is because the extensions don't have the natural oils which our own hair has in order to restore the same softness after being exposed to water. More info on this can be found in our website FAQ's. The complimentary silicone daily refresher that our customer care team have kindly sent will definitely help restore some of that softness for you😊💖

Posted 3 years ago

“I have fine hair and a small head. I can only wear a few, which looks weird because gice the impression of less hair. The big extra one is too bulky and visible underneath so I dont know why its added in the pack because its not seamless. If the big one would be seamless it would make the situation a lot better. Cannot be worn when its windy outside. But they can be great when being indoors. I havent tried them in public yet because they become visible very wuickly underneath and I need to find a way to hide them better”

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Posted 3 years ago

Hi Oana, thank you for taking the time to leave us a review 😊thank you for your feedback regarding the seamless set, this has definitely been taken on board. If I may, I'd like to recommend a few tips if you feel you struggle with concealing your wefts into fine hair 💕 Our first tip is to gently tease your roots to give the clips something to hold onto. Alternatively, you can use some dry shampoo to add extra texture and grip at your roots while creating more volume. Another tip is not to clip any of the wefts higher than eyebrow level or ear level if your hair is really fine. You need to make sure that you’re leaving enough hair to cover the top of the wefts so if your natural hair is on the thinner side then you’ll definitely want to clip them lower down 😊 we have a whole load of other tips on blending extensions with fine hair over on our blog. if you head over there, and search 'fine hair', there are some really handy guides on this. Or, if you'd rather, please don't hesitate to pop a message to our customer care team who will be more than happy to offer their tips and advice. We absolutely want you to make the most of your extensions 💕

Posted 3 years ago

“I was excited to try these extensions, they arrived super quickly and were a great price, however I feel like the hair was a lot dryer to start with and didn’t last as long as my usual extensions do (foxylocks) overall I would definitely switch back to foxylocks!”

Helpful Report

Posted 3 years ago

Hi Millie! Thank you so much for your honest review. We're really sorry to hear that you feel that the quality of your order was not up to our usual standard. Please can you pop us an email at hello@milkandblush.com so that we can take a look into this with you and find a solution to help you going forward? Many thanks 😊

Posted 3 years ago

“So the quality of the hair is fine. Go very fluffy after washing and straightening but I suppose that's the same with all extensions? I brought paparazzi as advised by an advisor at milk and blush. I do have an ashy tone to my hair as I use redken graydiant shampoo.. upon toning these extensions to match my hair (with their YouTube video THEY provided of how to dilute the purple shampoo with water and dipping the extensions in for 40 seconds *I only done 10 seconds*) they turned completely blue.. it took me ages to get the colour out and try again using less and it done exactly the same again. Needless to say these extensions are going in the bin, I'm a trainee hairdresser and work amongst highly qualified hairdressers and they were shocked at how these extensions reacted to the purple shampoo how I tried to tone them. Theyre uneven, they're bright blue and I am extremely disappointed! I had bonded in extensions for 6 months and used my purple shampoo on them regularly and they never reacted like this (I understand different brand, but same price!!!!) *update* the customer service team did respond and did give me a full refund.”

Helpful Report

Posted 3 years ago

“I’ve been wearing extensions for over 7 years and after reading the amazing reviews and also trying their hair products while working in a salon I am very shocked. I chose the quad weft luxury set and I’m disappointed. They are not the thickness shown on the YouTube/instagram page, I could easily buy 3 sets and it would be the perfect thickness. Although I am quite disappointed, I am very happy with the quality of hair, packaging and customer service I received.”

Helpful Report

Posted 3 years ago

“I’ll give it a 50/50 Quality of hair seemed good on the sample I was able to touch. Color did not match so instead of receiving an exchange I have to refund the item and reorder. I needed these for an important event and honestly having to return them and wait until I’m refunded the money is a pain in the ass so I will not be ordering them and Will advice anyone to avoid the hassle because chances of them not matching and having to go through all this isn’t worth it.”

Helpful Report

Posted 4 years ago

Dear anonymous reviewer, Thank you for your review. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. This includes providing a shade match service. We're sorry to hear you were disappointed with your order as a result of the shade. If you were to consider placing another order with us after receiving your refund, a member of the team would be more than happy to assist you in finding a shade better suited to your hair. Once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 4 years ago

“I ordered hair extensions from milk and blush over a month ago and still haven't received my order. The first order they said must of gotten lost. The second order they said they express mail which I still haven't received. I can only track as far as I'm after that I can no longer find any info. So at this point I'm wondering if they even sent out my order. I'm so frustrated they were for a wedding which as long past and still no extensions.”

Helpful Report

Posted 4 years ago

“Edit: Milk + Blush reached out to me after sending my most recent email explaining my dissatisfaction with their shipping. Not only did they issue a refund for the shipping a I paid, but also for the hair extensions themselves; which I was not expecting at all. Unfortunately my circumstances were not the best, but the company wanted to assure me that this is not the usual for their company and shipping process; I was just unlucky. On a positive note every time I emailed them they did respond that day or the next day to solve my tracking issues; however I wish they sent the tracking information the day they shipped out. (Read more in my original review). I have still not received the hair (It is now June 20; they were ordered on June 7) but by the looks of tracking they should be here hopefully this week. I am still excited to see my paparazzi seamless clips ins and hopefully make use of them for another client or myself. Original Review: To start off I am a bridal hair artist and order extensions very regularly for my brides. I had a bride last minute decide she did want extensions for her wedding day, so I placed in order on June 7, in hopes to receive them by June 15. (This gave 8 days when the shipping said 3-7 days) . I usually order from another brand; however they were on back order for the blonde colors so I decided to give Milk&Blush a try after another stylist referred me to them. When I ordered June 7 I received an order confirmation email, and was told I would receive tracking info as well. I didn’t get info on tracking so I emailed asking for that info on June 11. I got a response June 12 with a tracking number and a link to track Deutsche Post. Saying they were shipped June 10 (shouldn’t I receive this information that day?). I then had to email again to understand how to track them once they got to my country (US) because the info they sent me only tracked the package in Germany. It is now June 18 and I have yet to receive the extensions (I had to pick up a cheap set in store for my bride). I am very disappointed with their shipping methods and customer service. When will I get my extensions?!”

Helpful Report

Posted 4 years ago

Dear anonymous reviewer, Thank you so much for your review. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. The team here is happy to hear your positive feedback and to know you were happy with the prompt responses you received from our customer service team. We hope you enjoy your hair extensions once they arrive. Once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“I wish the delivery was faster but besides that the wait is definitely worth waiting for..”

Helpful Report

Posted 4 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. A kind reminder, our offices are open Mon-Fri 09:30-17:30. We are closed over the weekend, and so can assure you that our team work hard to answer all emails first thing on a Monday morning. I can see our customer service team were able to successfully assist you with your query and provide you with an update on your order and all tracking information was provided. Our customer service team are always happy to provide you with key information on your order and are very prompt with their response times too. Once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“This is my first time purchasing milk+blush extensions and after wearing them couple of months I can say that I really like the quality of the hair. They are nice, thick and don't shed. I was hesitant to buy because I've seen mixed reviews, but gladly I wasn't disappointed. Only downside is that they don't sell hair in exact lenghts. My hair is 25ich long and the only option I have is to buy their 24-26 inch hair and hope it is not already too short. After months of wear the hair gets shorter and I may have to replace them sooner than I would like to just because of the lenght. This is the only reason I can not give them full five stars and may have to buy extensions elsewhere. It is such a shame because the quality is better than in some other companies.”

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Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. We're so happy to hear you loved the quality of our extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Your feedback has been passed along to the relevant team to review. Once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“The best tones and hair textures ever. The triple wefts are thick root to tips. I lost lots of hair last year especially on the top of my head. I am able to blend easily all over my head with their original hair. Colour Oh My Ombré is perfection for people who’ve Grown out blonde highlights or have solid brown hair. I’ve worn them daily for 7 months. I made the mistake of washing them every 10 days, air dried and low heat Curling wand The blonde literally breaks off as the toner comes out. So I’ve lost a couple inches since the beginning. I use Bio silk and their daily silicone which helps. The extensions were back ordered but I got them in Canada within 3 weeks. Still my favourite product but I wish they had a points program so I could purchase more hair twice a year painlessly. They sti hold their curl but now really fine on the ends like my own hair.”

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Posted 6 years ago

Dear Cassandra, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions/ queries you may have related to your extensions, and can also suggest some helpful tips for maintaining your extensions and colour. The team are very prompt with their response times too. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

“This is a fair review and have both positives and negatives about my extensions. I ordered the quad weft in 'oh my Ombre' Firstly the positives- The delivery was extremely fast considering I didn't pay for next day delivery and actually got them the next day. Colour was great and as expected and hair was a good length. I have quite short, thin hair and even with the quad weft I didn't have enough volume in the extensions to make my hair blend well with them, which meant spending more money on more wefts. I feel like for the price you're charging there should be more wefts included or more hair on each weft. I agree they do get quite knotty, but that's hair for you. I do think it's better quality hair than most sites for sure. I've had these for three weeks and am yet to put any heat on them, which is great. All in all I'm happy with the extensions and would purchase again, but at the same time would have to take out a bank loan.”

Helpful Report

Posted 6 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the knotting from occurring. Be sure to sign up to our newsletter for any up and coming promotions we may have on our extensions. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 4 years ago

Milk + Blush is rated 4.2 based on 914 reviews