Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 870 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 12th May 2025

Stephen B

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

286

Anonymous

Anonymous // 01/01/2019

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“Ordered a single speed from the guys, such a good bike to ride! Super smooth and a real quality product! Perfect for commuting or Sunday rides, I just love it!”

Mango Bikes 5 star review on 1st February 2021

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Posted 4 years ago

“Excellent service Tyres arrived promptly”

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Posted 4 years ago

“The bike itself is great but dealing with Mango as a company was less than smooth.”

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Posted 4 years ago

“I really like my bike. It's incredibly beautiful and easy to ride. But it feels like Mango is a victim of their own success. My bike arrived with the wrong handle bars, only 2/6 legal requirements that a bike needs to have (no wheel reflectors, front or back reflectors, or bell) and no instructions for assembly (and the videos are basically an unboxing where the woman keeps referring to the instructions I didn't have). On contacting mango, they were responsive, and said that due to global delays they were out of stock and would ship them when they had them, but this isn't an appropriate solution. If they'd communicated with me first I would have told them I would have preferred to wait for the correct handlebars and the safety requirements to be in place. I wasn't even told that I would be having my bike shipped with different handlebars than I requested, leaving me confused as to what I'd ordered and second-guessing myself. Mango has offered to reimburse the cost of the reflectors being added on, but I also had to pay to get the bike checked over at a shop because I wasn't confident it was roadworthy due to the lack of instructions. As I said, I do really like the bike and it rides really well, I just hope that mango sorts this all out because it's really unacceptable.”

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Posted 4 years ago

“I'm mostly happy with the bicycle, it looks and rides great; the only thing wrong is the paint is already coming off of the rear wheel after only a few months. But I was unhappy with the service, my bike arrived 4 months after I placed the order, which with the current situation I would have been fine with, accept I had to consistently email the team there to ask where my bike was, they never told me when something was delayed, and sometimes they didn't respond and I would have to email multiple times. Then when the bike arrived it was missing and part, which they sent out to me later, and one of the parts was loose and couldn't be tightened with the tools provided.”

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Posted 4 years ago

“A high quality bike let down by poor customer service. I immediately scraped off the decals on receipt, changed the saddle and handlebar caps as I would not want to be seen as an advertisement. Such a shame as the bike is so much better than others in this category. Lesson to be learnt is - Communication even if it is bad news is still communication, hearing nothing for weeks and weeks causes distress. The offer of an upgrade on wheels was appreciated but they are the same as the ones my friend received when he ordered his bike (no upgrade)”

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Posted 4 years ago

“Perfect customer service, ordered bike and at no time was delivered in a very good condition. easy to assemble and I took for a ride - love it. Thank you Mongo Mounir”

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Posted 4 years ago

Hey Mounir Thanks for taking time to write this great review. Hope you have lots of fun cycles.

Posted 4 years ago

“Gorgeous bikes. Have one for myself and ordered a second for my daughter. Trouble is I ordered it in June and it was delivered in December. In all that time, and after several emails to the company, I only got one reply. Totally get that we are in a pandemic, but customer service has been terrible. Shame....as would recommend the bikes to anyone”

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Posted 4 years ago

Hi Mark Sorry about the delays getting your daughter's bike delivered. A perfect storm of demand, supply chain delays and shipping hold-ups combined to hit the bike industry pretty hard in 2020. We've now added a bike availability section which is updated regularly. There are also more regular updates sent directly to customers waiting on a bike to highlight any delays and possible solutions sooner. Thanks for the feedback, it makes us get better,

Posted 4 years ago

“Great service, global pandemic and all that, my wheels turned up on time and without any fuss. Love these 3 spokes. Thanks.”

Mango Bikes 5 star review on 4th January 2021

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Posted 4 years ago

BOOM! Love it! Thanks for the feedback.

Posted 4 years ago

“Mango Bikes are brilliant. Due to worldwide demand, it took a while for the bike to arrive. I knew this would be the case when I ordered as Mango kept me in the loop. These people are working flat-out to make this work. Besides the long wait time (which is out of their control), my experience with Mango was great and would readily order again. Thanks!”

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Posted 4 years ago

“As you mentioned, your service sucked, your updates were irregular and inaccurate. I didn't mind too much, it's been a hard year and you're trying to do your best. What was worse was that you subscribed me to your mailing list without my consent (and sent really annoying emails telling me to buy new bikes and bigging yourself up when mine hadn't arrived) and what was inexcusable was emailing me to tell me to talk to cycle scheme and re-issue a voucher (under the new rules) so that you made more money - without making clear that it was optional, unnecessary, caused extra work for cycle scheme and for me, and the request was only possible because you were already 2-3 months behind schedule delivering my bike. I'd already been paying off the bike for months on my pay check and wasn't going to risk losing that money. That email really took the biscuit and was dreadful customer service. The bike itself is nice though, thanks! I'm glad you're appointed a new customer manager, and you're looking for feedback that's a good first step. Good luck with improving things in the future, and who's to say, if you listen to feedback, and promise to "out of stock" your website when you're facing stock issues, and treat your customers better, I might even recommend you (with caveats) in the future. All the best, David (PS Your "How quick did the company reply to your queries?" question on this survey doesn't have an option for anything between 12 hours and 1 week)”

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Posted 4 years ago

Hi David Appreciate you taking time to write a thorough review. We added staff, new processes and updated systems to improve. It's been a tough year of learning but we're getting better. Happy cycling

Posted 4 years ago

“I ordered a custom, single speed with bullhorn bars. Its geared perfectly and exactly what I wanted. Ordering was easy, communication good and the final parts to assembly easy. I would and am likely to buy from mango again Delivery took longer due to covid and parts deliveries plus it was custom Colour ways. The comms about this was good so overall not a problem”

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Posted 4 years ago

“Nice bike, easily put together on arrival & good value for money. BUT be prepared to wait 5-6 months for delivery! Painfully slow to arrive with very little contact, and the emails I did get were heavily scripted rather than anything from a genuine person. Sadly the whole process was tainted by the slow and impersonal service. I would think twice before ordering again.”

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Posted 4 years ago

“Very easy to deal with and efficient service”

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Posted 4 years ago

“We love the new addition to the family. From the moment we placed the order 'the Pooch' was much anticpated. well it didn't disappoint! The service and communication from Andrew and his team provided (not to mention the good humour) was top class, even when there were a few unforseen delays (Brexit, Covid...). Great to support a fun, innovative and cracking small business. My wife will enjoy riding 'the Pooch' around the streets of Bristol for many years. Brilliant service. Brilliant bike. Brilliant team”

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Posted 4 years ago

“Very good communication and fast delivery”

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Posted 4 years ago

“Very Good Reliable Company Delivery Was Fast”

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Posted 4 years ago

“Tough one to call, the bike is great, I expected a delay but it took 5ish months to arrive (I expected a bit of a delay due to covid but it did get a bit ridiculous. I received a bit, but not much communication, and when I did it sounded slightly insincere. Great bike (although the extra strong tyres I bought had a puncture after a few quick trips). Id say if we weren't in a pandemic, go for a bike with Mango as they are lovely bikes. Id say to management etc, maybe keep me in the loop better I.e a bit more communication on how long it will actually take and what's stopping the bike from being shipped. Also saying things like 'i made a boo boo with your order, I know it's a friendly way of dealing with things as an independent company, but at times it seemed a little insincere. 3* is fair.”

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Posted 4 years ago

“Once arrived the bike is fine, however, the delivery time was months longer than originally estimated and all subsequent revisions proved untrue . Difficult circumstances but hugely frustrating.”

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Posted 4 years ago

“Ordered my bike in June, gave them the benefit of the doubt due to the pandemic that there might be a slight delay. However a month or two later I thought I would give them a call, an email, a message on social media.. no response. Having no idea when my bike was coming I began to get frustrated on the lack of customer communication. After many many calls and messages later I receive a generic email explaining about the delays and they are working on getting my bike to me as soon as they can. In total it took 6 months for the bike to eventually get here after many promised delivery dates.”

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Posted 4 years ago

Mango Bikes is rated 4.0 based on 870 reviews