I really like my bike. It's incredibly beautiful and easy to ride. But it feels like Mango is a victim of their own success. My bike arrived with the wrong handle bars, only 2/6 legal requirements that a bike needs to have (no wheel reflectors, front or back reflectors, or bell) and no instructions for assembly (and the videos are basically an unboxing where the woman keeps referring to the instructions I didn't have). On contacting mango, they were responsive, and said that due to global delays they were out of stock and would ship them when they had them, but this isn't an appropriate solution. If they'd communicated with me first I would have told them I would have preferred to wait for the correct handlebars and the safety requirements to be in place. I wasn't even told that I would be having my bike shipped with different handlebars than I requested, leaving me confused as to what I'd ordered and second-guessing myself. Mango has offered to reimburse the cost of the reflectors being added on, but I also had to pay to get the bike checked over at a shop because I wasn't confident it was roadworthy due to the lack of instructions. As I said, I do really like the bike and it rides really well, I just hope that mango sorts this all out because it's really unacceptable.
3 years ago
Mango Bikes has a
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