I'm mostly happy with the bicycle, it looks and rides great; the only thing wrong is the paint is already coming off of the rear wheel after only a few months. But I was unhappy with the service, my bike arrived 4 months after I placed the order, which with the current situation I would have been fine with, accept I had to consistently email the team there to ask where my bike was, they never told me when something was delayed, and sometimes they didn't respond and I would have to email multiple times. Then when the bike arrived it was missing and part, which they sent out to me later, and one of the parts was loose and couldn't be tightened with the tools provided.