Tough one to call, the bike is great, I expected a delay but it took 5ish months to arrive (I expected a bit of a delay due to covid but it did get a bit ridiculous. I received a bit, but not much communication, and when I did it sounded slightly insincere. Great bike (although the extra strong tyres I bought had a puncture after a few quick trips). Id say if we weren't in a pandemic, go for a bike with Mango as they are lovely bikes. Id say to management etc, maybe keep me in the loop better I.e a bit more communication on how long it will actually take and what's stopping the bike from being shipped. Also saying things like 'i made a boo boo with your order, I know it's a friendly way of dealing with things as an independent company, but at times it seemed a little insincere. 3* is fair.