Ordered my bike in June, gave them the benefit of the doubt due to the pandemic that there might be a slight delay. However a month or two later I thought I would give them a call, an email, a message on social media.. no response. Having no idea when my bike was coming I began to get frustrated on the lack of customer communication. After many many calls and messages later I receive a generic email explaining about the delays and they are working on getting my bike to me as soon as they can. In total it took 6 months for the bike to eventually get here after many promised delivery dates.