Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 4,113 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order 2 pairs of shoes which came back saying no size available for one of them so I said I’ll do a different colour and they emailed back saying not available so fair enough. Just send me the one which is available so they said okay, we will post this one. After 2-3 days I received an email from Hermes your Order is on your way and will be with you between this certain time so I waited and kept on tracking it and I got nothing tried getting in touch with Hermes and it said you should contact your retailer so I contacted lotus over the phone no answer, then I emailed them and they said it’s been lost we will send out again with a different courier. It has now been over 2 weeks and I’ve got nothing and now lotus is not even replying back to my emails. Absolutely disgusting costumer service.”

Helpful Report

Posted 5 years ago

“I have sent you a email I bought some lovely shoes from you ,the sole has come away, I’m waiting to here back also the sole has split,this is my second pair of the same shoe”

Helpful Report

Posted 5 years ago

“I placed my order around 2 weeks ago. I was meant to get these trainers delivered on Wed 6th May but no delivery happened between 1-3pm as stated. I was asked through tracking to contact Hermes. I tried using the Virtual Assistant Holly which was useless. I tried calling Hermes but couldn’t get speaking with anyone. Then an attempt was apparently made Friday & Saturday when my work was closed. I then left yourselves a voicemail to try and resolve this with Hermes but no response from you to me so far. Then it was supposed to be delivered today between 1-3pm but again nothing. So I still have not received these goods! Hermes is an awful courier and had I known that’s who you used I would never have placed an order. I fully expect they will not be delivered and you’ll need to refund me. Altogether an appalling service. I would not order from you again.”

Helpful Report

Posted 5 years ago

“Returned them. They looked Navy in picture but when they arrived they had an iluminious green in them as well as navy, sorry didn’t like them, shame!”

Helpful Report

Posted 5 years ago

“Have yet to receive my goods. They are in some virtual space between lotus & the courier for over 7 days. Lotus say they are despatched to courier...courier tracking says they have not received them yet”

Helpful Report

Posted 5 years ago

“Lovely slippers for my mum true to size and quality fab thank you”

Helpful Report

Posted 5 years ago

“Bought lotus ankle boots with 3 buttons on the side The top one came off and asked for a replacement button button was told couldn’t help me Then bought a second pair and same button has come off again Very very disappointed”

Helpful Report

Posted 5 years ago

“Bought these boots the button bit fell off after only a couple of wears, complained and asked if they would send a further button for me to glue on and never heard anything back, poor quality and poor customer service wouldn't bother again.”

Helpful Report

Posted 5 years ago

“The size 6 shoe in the style I ordered were very big I thought it was a size 9 in the wrong box. I sent for size 5 but they were too small. I tried 3 pairs of size 6 and they all were inches too big - very disappointed”

Helpful Report

Posted 5 years ago

“My order arrived, unfortunately a size 7 in a size 6 box which l had the inconvenience of returning. Called customer service who were not interested in the slightest, just said they would send out a size 6. Sloppy poor service, l will not be ordering again.”

Helpful Report

Posted 5 years ago

“Absolutely dumbfounded and angry. Package had been opened and a pair of shoes removed. Have been told that this has happened before with their couriers (ie Hermes!!) - forget that I am missing an item and it had my personal details in the package. Parcel was folded over so receptionist at work who signed could not tell it had been tampered with. Person at Lotus was helpful, but this is very poor.”

Helpful Report

Posted 5 years ago

“Delivering was quick but found the size 3 shoes I ordered were just to big even if I were to put a sock in them. That said I have this trouble with sizing 3 almost everywhere.”

Helpful Report

Posted 5 years ago

“Dear Lotus, on Dec 30th 2019 I purchased two pair of Boots from you, One pair is fine but the other pair the mid calf boots one of them was defective... I wrote you on Dec 31st.. got a reply that my complaint was being sent to the QA and have NOT heard a thing since... I sent a reminder yesterday on the 6th January...????”

Helpful Report

Posted 5 years ago

Thank you for your email. We are glad that this has been resolved. Lotus Shoes.

Posted 5 years ago

“Diabolical delay. Tracked the delivery progress and more delays! Better off using The royal Mail 1st class service for £3.55 instead of the £3.95 from Lotus and the parcel never turned up. so instead a refund is in progress. As a 1st time user i would not want to use this company again. I never even got an apology from the company. Very cold customer service. Dreadful service. Don't choose this company. If I had even had an apology as some form of compensation then this would have helped, but absolutely nothing.”

Helpful Report

Posted 5 years ago

“Left shoe is smaller than right very disappointed sending shoes back not what I expected from this brand”

Helpful Report

Posted 5 years ago

“having purchased my 3rd pair of lotus boots from debenhams early this year was upset to notice one of buttons had come off ,deeming them unwearable as its very noticable returned them to shop and no joy because i had lost reciept ,after speaking to staff who said i could have bought them anywhere contacted thier head office still no joy !! contacted lovely young man at lotus head office he told me had i bought them direct from lotus he could replace them so now im left with a 70 pound pair of boots and no one can do anything !! have to say love the boots hence buying 3 pairs !! where do i go from here ? the bottoms are still clean used 3 times”

Helpful Report

Posted 6 years ago

“They haven't been delivered yet, has taken ages.”

Helpful Report

Posted 6 years ago

“Last Saturday I received my order. The sandals arrived well packed but they are stained and one of them has a deep cut on the fabric. I immediately sent an email including pictures to the service customer addresses asking for a replacement, but I haven't had a reply yet. I bought them for my holidays and not only I spent lot of money for a sandals that are faulty, also I had to go somewhere else and buy another pair of sandals. I am very upset and disappointed and I will seek legal advice if I don't get a solution soon.”

Helpful Report

Posted 6 years ago

“Bought a pair of lotus sandals from TK max for my holiday only wore them a few evenings and the stitching came apart .”

Helpful Report

Posted 6 years ago

“Overpriced and badly made”

Helpful Report

Posted 6 years ago

Lotus Shoes is rated 4.5 based on 4,113 reviews