Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,956 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,956 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice now I have ordered a Navy Bag, and today, despite reassurance that it would not happen again, you have sent me a Black bag. The first one was ex shop stock and covered in scratches by the way. It is my first experience with lotus and I was told it was a one off oversight and would be looked into! Trusting your words I ordered again, and am now stuck with a bag I did NOT order and all the hassle of returning and trying to get a full refund, without you deducting the return label cost as stated. What are going to do this is ridiculous!! Show is the Black Bag, I again ordered NAVY which from my understanding is Blue!”

Helpful Report

Posted 1 day ago

“Ordered 2 x pairs shoes, mens 11. Paid extra for next day delivery. Complained about not delivered. Was told to wait a few days. Shoes eventually arrived, no refund for next day delivery payment. 1 pair is 25cm longer than the other pair. Neither are size 11 UK. Buy elsewhere”

Helpful Report

Posted 6 days ago

“I can't say how this pair are as I never received them despite having received delivery confirmation, the picture shows a patch of grass that could have been taken anywhere with no parcel in the picture its hard to track down where they are, In the past I've had lots of different styles of Lotus shoes they have all been so comfy.”

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Posted 1 week ago

“Beautiful shoes, l am absolutely thrilled with them wnd they came so quickly”

Helpful Report

Posted 2 weeks ago

“On 3 July I sent this complaint to Lotus - despite their acknowledgment saying they will "do their utmost to respond within 48 hours" it is now 9 July and I am yet to hear from them - disgraceful customer service. "In March this year after much searching I purchased a pair of Green Suede Delfina Slingback Court Shoes and matching Aletta Clutch Bag to complement my Veni Infantino dress for my mother of the groom outfit. My Son's wedding was on Saturday (28 June). I carried the bag - deciding to use it as a clutch bag rather than over my shoulder. During the ceremony I went to wipe my eyes and noticed green dye all over my hands. Later that afternoon one of the children spilt a glass of water on the table and a splash went on my bag - the dye seemingly just ran out the bag leaving green dye all over my placemat. I am bitterly disappointed and extremely angry - the situation with the bag is totally unacceptable and should not have happened. I do not expect to spend over £1,000 on an outfit for a very special day to have it marred by a bag that has not been dyed properly and is not colour-fast - can you imagine what would have happened if we'd had rain?! How am I expected to wear/use them with the knowledge I am likely to be covered in green dye? I look forward to hearing from you." Perhaps Lotus you could give me the courtesy of a response and let me know how you intend to rectify the situation.”

Helpful Report

Posted 2 weeks ago

“Diamanté stone missing Shoe had been wrapped round decoration so wasn’t noticed until being worn for friends special birthday party . So disappointed”

Helpful Report

Posted 1 month ago

“I have sent my item back because they were too big and I haven't received my refund”

Helpful Report

Posted 2 months ago

“Not happy with product , shoes were of poor quality , had to return”

Helpful Report

Posted 3 months ago

“Sadly awful shoes. Rock hard both the sole and uppers. Returned. Waiting for my refund no communication from lotus”

Helpful Report

Posted 5 months ago

“Shoes were bought for a present first time worn and served to push foot over and create excessive wear so muchbthat needed re healing. Timpsons checked and said soles are rounded and the right shoe won't even stand up on uts own. Very poor quality but as they have been worn we have no option to return them.”

Helpful Report

Posted 5 months ago

“Dreadful customer service. What is the point of having a contact number if there is nobody to answer the phone!”

Helpful Report

Posted 5 months ago

“Hi, for as long as I can remember I have worn Loftus sandals instead of slippers around the house, mainly Lotus douglas size 10 witch are very comfortable, as you know i Iordered a pair of Blue Thuram Raft sandals size 44 which were on offer, I was surprised when they were delivered, they were 30mm smaller in length and 12mm in width smaller, why such a great difference, in the size when they should be the same, after all this time LOTUS very disappointed. John B.😒”

Helpful Report

Posted 5 months ago

“I have been very disappointed with my purchase this time. I ordered 3 pairs of boots in the sale, 1 pair were not in stock and were credited. 2 pairs arrived, 1 were as ordered and the other was nothing like the picture on the box or on the website. I contacted customer services last week and have not had a reply yet”

Helpful Report

Posted 5 months ago

“Very disappointed with customer services at Lotus. After placing an order and receiving email confirmation of said order I realised I’d ordered navy instead of black. I began ringing CS within 3 minutes of placing the order. I tried countless times without speaking to anyone so tried emailing to rectify the problem but nothing. I then received an email saying my order had been processed!! I paid p&p plus £3 will be deducted from the refund which is very annoying especially when on the website it states there is 24 hours to amend before processing.”

Helpful Report

Posted 6 months ago

“I was more than happy with my navy Lotus prancer boots. Unfortunately one of the smallest buttons fell off after wearing them only a few times. I contacted Lotus who advised that they would try and send me a replacement button. One would assume they have thousands in their factory. I have yet to hear back from them, having contacted them again. Really disappointed that I can no longer wear the boots for such a minor reason.”

Helpful Report

Posted 6 months ago

“Very poor communication with this company. Item ordered early December. Still not arrived. Three emails later no order.And now waiting on a refund.which have had no reply about.AVOID THIS OUTFIT.”

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Posted 7 months ago

“shame that your black stockton leather loaFERS lotus mens shoes dosent come in smaller sizes like 37/38”

Helpful Report

Posted 7 months ago

“Bought a pair of ladies boots form this outfit. They looked lovely in the picture. Arrived about 2 weeks later. Didn’t look anything like the picture. The tongue had Spod Kids stamped on them! They were also a very small 5. I complained and asked for my money back. After discussions the offered me 20% as it would have also cost me to return. However, my grand daughter didn’t like them so I tried to sell them on vinted for £18.00. I did sell them, but the person who bought them is now returning them to me. She also sent me loads of unwanted abuse! That’s being dealt with. But I wanted to mention that she also thought they were counterfeit boxed in Lotus shoe boxes. Buyer beware!”

Helpful Report

Posted 8 months ago

“I want my money back! this people take my money, you thieves 😤😤😤”

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Posted 8 months ago

“The shoes I bought were very disappointing in the sizing. The left foot was very tight, whilst the right shoe was at least one size if not two sizes smaller than it should have been. I am annoyed at having to pay postage despite it not being my fault. Lesson learnt”

Helpful Report

Posted 8 months ago

Lotus Shoes is rated 4.5 based on 3,956 reviews