Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,971 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought mine in a shop on holiday so i could not take them back i only had them on a few times and the sole has split on both shoes from side to side.”

Helpful Report

Posted 7 years ago

“I bought these boots to replace an identical pair I'd bought 3 years ago. I was so impressed with the original pair, wearing them nearly every day for general wear and for long walks. They were so comfortable and I am still just about wearing them. Having bought this new pair same size same style I just put them aside waiting for the time I'd wear them. Imagine my disappointment when putting them on they were nowhere near the same quality or the wide fit as my previous pair. I have paid a lot of money to have them sitting upstairs unworn. I feel unable to return them as I have had them for over a month now. and because I had so much faith in them I disposed of the wrapping. I am so disappointed.”

Helpful Report

Posted 7 years ago

“Ordered 2 sizes 7 & 8 as size 7 was ok 2 years ago with same style but couldn’t get either on as leather was not as soft as last time. Because of the problem with the 2pairs of boots sadly I had to return them as they didn’t fit this time It cost me £13 recorded delivery as Lotus requested! Disgusting as I am a 75 year old pensioner & very disappointed at the company.”

Helpful Report

Posted 7 years ago

“Previous boots, same design, different colour so chose 2 sizes but couldn’t get either pair on! Sadly had to return but cost me, a pensioner £12.98 to return & as requested Recorded Delivery! Shall rethink Lotus purchases in the future!”

Helpful Report

Posted 7 years ago

“Shoes were far too big, definitely not a size 4. I emailed your customer service and they never ever bothered to reply to me. Very disappointed as I like Lotus shoes but because of the bad experience I shall never buy lotus shoes again. I have also requested that you do not keep sending me news via email as I am really not interested now. I've ended up with a pair of sandals that I cannot wear and I to expect me to return them and charge me is disgusting. The fact that I had already paid around £4 to have the shoes sent to me in the first place and then to have to pay another £4 to return them would have meant that I paid £8 just for the privilege of trying these on at home.”

Helpful Report

Posted 7 years ago

“Disgraceful service from Lotus. Sandals arrived were supposed to be size 4 but were far too big. I emailed Lotus customer service a week ago and have had no response from them. So for the luxury of trying them at home it's cost me £4 and another £4 to send them back. My daughter is a size 5 she tried them on & they fitted her perfectly. I have bought Lotus shoes before but now will go elsewhere for my shoes and Sandals, so for the sake of what would have been a miserly amount to a large company you have now lost my custom for good.”

Helpful Report

Posted 7 years ago

“Had to pay to send back, very bad otherwise I would have ordered the next size up. But not paying for delivery as well as returning items .”

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Posted 8 years ago

“Ordered size 8 slippers as I have done before. What arrived said 8 on the box & slippers but were like boats. Given them away to my brother who takes size 91/2. fitted him well. Will not use Lotus again.”

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Posted 8 years ago

“Fault with Sandal and still waiting for reply email that I sent so Idont have to post. Ended up paying 3.99! As frightened missed deadline date”

Helpful Report

Posted 8 years ago

Hi Lisa. I am sorry to hear that. We emailed you on the 17th and the 22nd May asking when we could send a courier to collect the item from you. We will look out for the item returning back to us. Thank you.

Posted 8 years ago

“I got an message saying that my bag had been dispatched so I bought the shoes locally & was then informed that you could not fulfill my order..”

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Posted 8 years ago

“Unfortunately the shoes were not a good fit. Also due to being man-made materials, the smell of the fabric was like plastic. I would not recommend unfortunately.”

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Posted 8 years ago

“Order dispatched on 7/04/17 still waiting for order”

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Posted 8 years ago

“Handbag was very dated. Disappointed we had to pay for return. Will not use again”

Helpful Report

Posted 8 years ago

Dear Glenn. Thank you for the details, we will ask the quality control department to check the bag now it is back with us. I can confirm that the refund for the item has been completed. Thank you, Glen. Lotus Shoes.

Posted 8 years ago

“Terrible customer service I've had no responses to my e mails regarding refund”

Helpful Report

Posted 8 years ago

Hi Dianne, unfortunately we did not receive any of your emails - however we have now refunded your order. Please get in touch on our contact form at https://www.lotusshoes.co.uk/contact-us-i3 or call 01706 219 222 if you have any issues. Thank you, Amy at Lotus

Posted 8 years ago

Lotus Shoes is rated 4.5 based on 3,971 reviews