Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 4,111 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The soles cracked after 2 months of wear,poor quality”

Helpful Report

Posted 4 years ago

“Ordered twice, in total 6 different types of shoes. All orders fully paid and not heard anymore. No one answers the phone number given in the web page and in the emails aa well and have sent emails across about any updates of my orders, no response or updates what so ever. Really disappointed”

Helpful Report

Posted 4 years ago

We’re sincerely sorry that you have experienced a number of problems with getting in contact with us this week. Unfortunately at the weekend our warehouse facility and customer service office was flooded, leaving no electricity and consequently we were unable to reach out to customers. We are now back online, all orders have been dispatched and our telephone lines have been restored. Please do not hesitate to contact us and we will gladly track your parcel or help to resolve any other outstanding issues. Once again, please accept out sincere apologies for any disappointment caused.

Posted 4 years ago

“Ordered boots. Money taken and not heard anymore. No one answers the phone number given in the web page and have sent numerous emails and had no response. Shocking customer service. Will update later if I get my boots or even a reply.”

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Posted 4 years ago

“After I ordered I was advised the shoes were out of stock, I am still waiting for a refund 2 weeks later and have failed to receive a response to any emails”

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Posted 4 years ago

“still not recieved my order. have rang several times- got through first time which they said they would look into and get back to me but havent. since then i either get engaged tome or answer phone. despite leaving messages still no respone.”

Helpful Report

Posted 4 years ago

“Ordered a pair of slippers for my wife. Within a matter of 4 days a bobble had come detached on both slippers. Appear to be stuck on with tape. Not what you expect for an expensive pair of slippers. I have registered this complaint by email to you and wait for your reply”

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Posted 4 years ago

“Wish I could review the product here but I never received it!! Have tried for days to get through to Lotus and Hermes customer service. No response from either. Will definitely not be ordering from them again. Avoid if you can!”

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Posted 4 years ago

“Ordered my boots, they were too big, tried for days to get through to customer services to arrange an exchange for a smaller size, no luck so I sent them back and reordered the boots elsewhere !!”

Helpful Report

Posted 4 years ago

“Sorry to say your web site proved impossible to use and frustrated me after trying to make a purchase at least 7 0r 8 times. It was the "I am not a robot" part that kept rejecting my input. Eventually I gave up and telephoned the help line who said I couldn't make a purchase over the phone but he would try and open an account for me from his end. After a few tries he finally succeeded or so I thought only to find that when I clicked on pay it came up that my order had been accepted and would be delivered to quite the wrong address! I then had to make yet another phone call to get this corrected! So all in all my experience was not exactly a happy on.”

Helpful Report

Posted 4 years ago

“I had to return the boots as they were very uncomfortable however despite being told it was free returns I was unable to take them to my local collect plus because they weren’t agents for this company I had to take them instead to the post office and pay. The Lotus company will now refund the delivery postage which is not as much as the return postage”

Helpful Report

Posted 4 years ago

“I bought a pair of black shoes with matching handbag delivered by courier on 29th September. To my shock, i got in a dusty box a 'worn and tired pair' with mud underneath, sand and dust all over. It was unbelievable experience so much so that i took immediate photos as evidence and duly returned the pair and bag. That was the height of bad and careless customer service but more importantly end of my patronage of LOTUS as a company.”

Helpful Report

Posted 4 years ago

“Poor quality shoes, misleading description about what they are made of. Arrived quickly but in very battered box with crumpled paper inside. Not the quality I expected at all. First experience of Lotus, shoes quickly returned!”

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Posted 4 years ago

“Very poor service received faulty item sent back for exchange and got refund”

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Posted 5 years ago

“The shoes are bigger than standard and not very supportive of the ankle. The leather looks fake. I’m really disappointed.”

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Posted 5 years ago

“Not happy with service. Postage not refunded. Rather prefer buying from Amazon.”

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Posted 5 years ago

“Ordered last Thursday on a 48hr delivery now Wednesday following week still not received . Not your usual service”

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Posted 5 years ago

“I have not received my order I also paid extra for the delivery so I’m not happy customer”

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Posted 5 years ago

“I paid for next day delivery because of my son's quickly planned wedding and have not received them yet. I ordered sandles from Sketchers because I had a bad feeling and they came yesterday the 10th, thank god.”

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Posted 5 years ago

“Good quality and quick delivery. Unfortunately the sandals didn’t fit. I found them slightly small even thou no gh I’ve always had size 5 and the style wasn’t made in 5.1/2. I then ordered size 6. The length was perfect but they were too wide,”

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Posted 5 years ago

“This was easy and fast. Got them by mail to Norway.”

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Posted 5 years ago

Lotus Shoes is rated 4.5 based on 4,111 reviews