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Lotus Shoes Reviews

4.5 Rating 3,365 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

4.5

Based on 3,365 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 11th May 2024

Olivia Greengrass

Lotus Shoes 5 star review on 11th May 2024

Olivia Greengrass

Lotus Shoes 5 star review on 11th May 2024

Lotus Shoes 5 star review on 4th March 2024

Lotus Shoes 5 star review on 5th January 2024

Lotus Shoes 5 star review on 30th August 2023

Michelle Hawkins

Lotus Shoes 5 star review on 1st July 2023

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned a faulty pair of shoes on 5/1/2019 with a request that they be replaced. No answer from Lotus, but Paypal eventually reported a refund. Replacement request had been ignored. So, reordered shoes, but had to pay postage. Complained about this to Lotus, and was told it would be refunded. Have heard nothing since, and no refund received.”

Posted 5 years ago

Just to let you know that the postage was refunded on the 6th February. Thank you.

Posted 5 years ago

“Returned my boots back to Lotus unworn and have been waiting 3 weeks for a refund. I have contacted them twice and still waiting on a reply to why I haven’t received a refund in full. Will not be ordering from them again in the future.”

Posted 5 years ago

“Don’t know - never received my order”

Posted 5 years ago

“Ordering online from their store was easy and goods came on time, but my recent return as found fit too narrow, was long convoluted experience.Tracking showes Lotus received them back but didnt bother to refund me and I just feel frustrated now. I have no goods and no refund currently,. I have had to ask for Paypal to help get my money back .Not happy.”

Posted 5 years ago

“Very poor customer care. They asked me to return the boots via the Collect+ service which I did, and confirmed that they had received them. I have not heard from the company since not received a refund. I have tried contacting them via email and telephone numerous times with no response. I am now having to take things a step further by going through legal channels. Never before have I come across such appauling service in any store, both online or high street.”

Posted 5 years ago

“Order still not received and even mails not responded to”

Posted 5 years ago

“Returned some boots delivered which were marked on the 14th November and still not received my credit which was promised in 5 working days. It’s now 29th December. Not responding to e mails I have sent and phone just rings out???”

Posted 5 years ago

“Poor! Purchased a pair of shoes, reataling at £65.00 only form them to come with a £30.00 sale sticker an in used condition! No contact to the service department!”

Posted 5 years ago

“Abysmal!! Email to say order dispatched then next day say it’s out of stock and did I want a refund or alternative. I rang the number and just got answerphone. Said I wanted a refund. 2 days later I get another email saying order dispatched. Nothing has arrived, no refund and no contact. Very poor service and I still don’t know what’s happening”

Posted 5 years ago

“Ordereed a pair of boots over 2 weeks ago, queried their non-delivery after 5 days, was assured they would be dispatched and had been lost by delivery company; still waiting for the boots and no contact has been made by Lotus explaining what is happening. A very dismal effort by Lotus; won't be buying from them again-this is now over 2 weeks old.”

Posted 5 years ago

“Ordered shoes on next day delivery on 27/11/18, payment taken from my account straight away. As of 5/12/18 I am still waiting delivery despite several voicemails and emails which have been mostly ignored. Event these were ordered for were on 30/11/18. I have asked for my complaint to be escalated as a formal complaint which has been ignored. Telephone number on website constantly goes to voicemail. Very poor customer service.”

Posted 5 years ago

“I ordered boots for a gift, told it was a 2-3 day delivery, despite 2 contacts still no delivery, tried to phone, answer phone with no introduction as to who I had called, there is no customer service and would not use them again”

Posted 5 years ago

“Really terrible, I have sent several emails requesting a returns label and have has no reply. I will not be purchasing again from you! And can I please have a returns label!!!”

Posted 5 years ago

“Appalled when boots arrived as one was marked. Usually your boots are excellent. Very disappointed with your QC.”

Posted 5 years ago

“Still haven't received these shoes any chance you could check it out for me. Tks noreen. Wednesday morning have just received these shoes by courier thank you”

Posted 5 years ago

“slippers falling apart at the back already and I have only had them a week”

Posted 5 years ago

“I have sent an email to you yesterday the shoes are nota size 6 I can’t get them on my feet”

Posted 5 years ago

“I love these sandals however I've had them for less than 3 weeks and the left one is falling apart - poor quality”

Posted 5 years ago

“very rubbish customer service After one week I have received the Email which canceled my order and about shoes have tried in the stores not comfortables”

Posted 5 years ago

“Received an Email to say shoes were dispatched and after waiting a week they didnt arrive. I phoned to see what the problem was and the operator was able to say they were never dispatched because they were out of stock. I wasted a valuable week of looking for shoes as i thought they were on there way -very very disappointing. Felt the apology i got from teller was insufficient should have had an email with apology.”

Posted 6 years ago

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Lotus Shoes is rated 4.5 based on 3,365 reviews