I order 2 pairs of shoes which came back saying no size available for one of them so I said I’ll do a different colour and they emailed back saying not available so fair enough. Just send me the one which is available so they said okay, we will post this one. After 2-3 days I received an email from Hermes your Order is on your way and will be with you between this certain time so I waited and kept on tracking it and I got nothing tried getting in touch with Hermes and it said you should contact your retailer so I contacted lotus over the phone no answer, then I emailed them and they said it’s been lost we will send out again with a different courier. It has now been over 2 weeks and I’ve got nothing and now lotus is not even replying back to my emails. Absolutely disgusting costumer service.