Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,958 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,958 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sent the wrong item”

Helpful Report

Posted 9 months ago

“I like these shoes but when they arrived one had a deep scratch in the heel. I've followed Lotus return policy for faulty items by contacting then via email but I'm still waiting for a reply. Not great especially when they only give you 14 days to return.”

Helpful Report

Posted 9 months ago

“Bought the Kristina black microfibre boots. I take a size 4.5 so ordered a 5. They are impossible to get on. The opening isn't large enough to get my foot into the shoe. Very disappointing. I paid £3.95 for delivery. I am very much hoping that I won't be charged £3 for the return. A boot is only a satisfactory purchase if it can be worn! Which these cannot.”

Helpful Report

Posted 9 months ago

“Dreadful experience. Sent me the wrong shoes which I had to return and they have not fully reimbursed me for either the total price of the shoes or the 4.95 I had paid for express delivery for the wrong goods to be sent to me”

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Posted 10 months ago

“I have owned many Lotus shoes. I was so disappointed when they arrived as they are so hard ansso uncomfortable....nit ths usual quality of this brand. 😢”

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Posted 11 months ago

“Ordered 2 pairs of trainers. Discovered one pair were a size 5 & size 6. Would have expected the boxes to be checked to avoid 2 different size shoes being placed in the same box. Phoned to advise about returning and getting a replacement pair. Was told I needed to wait until the "wroNg ones" were back before another pair were sent out. When quering the £3 return charge was advised "on this occassion it would be waived". Just wondered if I hadn't queried it would I have been charged. Have called twice and so far no one has called me back. Not too impressed with quality of customer service.”

Helpful Report

Posted 11 months ago

“Shoes ordered 19/7 still not received and can’t get through to customer services have left message and email”

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Posted 11 months ago

“Not received they ??”

Helpful Report

Posted 1 year ago

“I ordered a pair of your shoes on Wednesday 3rd July , paid £4.95 for next day delivery( Thursday 4th July) it has now been a week and no sign of the shoes, I’ve phoned and emailed customer services numerous time and no reply from either, I’ve even phoned the head office. So now I’m in limbo no shoes, taken my money and can’t get in touch with anyone. Please Help”

Helpful Report

Posted 1 year ago

“I’ve only worn the sandels once and the soles are pitted and ripped.They aren’t going to last more than 3/4 times of using. Very disappointed because they fit so well.”

Helpful Report

Posted 1 year ago

“I was not Impressed with the sandals. The material on them was a random pattern and the left one was very different from the right one. They looked odd so I've sent them back.”

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Posted 1 year ago

“Bought these shoes for my wife. Very poor quality and not something you would expect from a company who has been making shoes for decades :-(”

Helpful Report

Posted 1 year ago

“Very misleading with your sizing. I'm a size 3 and when the shoes l ordered arrived they were 36 which is a 3.5 So sadly as a new customer l will not order any more shoes from yourselves. One very disappointed customer.”

Helpful Report

Posted 1 year ago

“The rating I have awarded is based on the fact we ordered a pair of size 5 trainers and very disapponting the box contaned 1 x size 4 shoe and 1 x 5 shoe. Would have expected better stadard of quality control!”

Helpful Report

Posted 1 year ago

“Really not worth the money, this is the second pair of boots I’ve had (different styles) that are starting to fall apart at the heels. They were both lovely and very comfortable but sadly don’t last even with minimal wear. Customer service wasn’t interested in my complaint.”

Helpful Report

Posted 1 year ago

“Terrible service , I placed my order you took the payment and then on the day of delivery I received an email to say they were out of stock ! You should not have taken the order if you didn’t even have them !”

Helpful Report

Posted 1 year ago

“On arrival - one shoe had black mark. Tried to contact Lotus by telephone. Left a message no response. Emailed but not really helpful.”

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Posted 1 year ago

“I have 3 pairs of these trainers….all size 8 all fit perfectly. I couldn’t even get new pair on…too small! Completely different sizing! Rubbish!”

Helpful Report

Posted 1 year ago

“The boots are very nice but I sent the boots back because they are too tight. That happened five days ago, I sent the boots by royal mail and I still haven't received any answer from you.”

Helpful Report

Posted 1 year ago

“I was extremely unhappy. The shoes I ordered were not the shoes I recieved, they were the wrong colour. When I contacted the company, they confirmed the images on the website were wrong and they were unaware of this.”

Helpful Report

Posted 1 year ago

Lotus Shoes is rated 4.5 based on 3,958 reviews