Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 4,111 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was more than happy with my navy Lotus prancer boots. Unfortunately one of the smallest buttons fell off after wearing them only a few times. I contacted Lotus who advised that they would try and send me a replacement button. One would assume they have thousands in their factory. I have yet to hear back from them, having contacted them again. Really disappointed that I can no longer wear the boots for such a minor reason.”

Helpful Report

Posted 8 months ago

“Very poor communication with this company. Item ordered early December. Still not arrived. Three emails later no order.And now waiting on a refund.which have had no reply about.AVOID THIS OUTFIT.”

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Posted 8 months ago

“shame that your black stockton leather loaFERS lotus mens shoes dosent come in smaller sizes like 37/38”

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Posted 9 months ago

“Bought a pair of ladies boots form this outfit. They looked lovely in the picture. Arrived about 2 weeks later. Didn’t look anything like the picture. The tongue had Spod Kids stamped on them! They were also a very small 5. I complained and asked for my money back. After discussions the offered me 20% as it would have also cost me to return. However, my grand daughter didn’t like them so I tried to sell them on vinted for £18.00. I did sell them, but the person who bought them is now returning them to me. She also sent me loads of unwanted abuse! That’s being dealt with. But I wanted to mention that she also thought they were counterfeit boxed in Lotus shoe boxes. Buyer beware!”

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Posted 9 months ago

“I want my money back! this people take my money, you thieves 😤😤😤”

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Posted 10 months ago

“The shoes I bought were very disappointing in the sizing. The left foot was very tight, whilst the right shoe was at least one size if not two sizes smaller than it should have been. I am annoyed at having to pay postage despite it not being my fault. Lesson learnt”

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Posted 10 months ago

“You sent the wrong item”

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Posted 11 months ago

“I like these shoes but when they arrived one had a deep scratch in the heel. I've followed Lotus return policy for faulty items by contacting then via email but I'm still waiting for a reply. Not great especially when they only give you 14 days to return.”

Helpful Report

Posted 11 months ago

“Bought the Kristina black microfibre boots. I take a size 4.5 so ordered a 5. They are impossible to get on. The opening isn't large enough to get my foot into the shoe. Very disappointing. I paid £3.95 for delivery. I am very much hoping that I won't be charged £3 for the return. A boot is only a satisfactory purchase if it can be worn! Which these cannot.”

Helpful Report

Posted 11 months ago

“Dreadful experience. Sent me the wrong shoes which I had to return and they have not fully reimbursed me for either the total price of the shoes or the 4.95 I had paid for express delivery for the wrong goods to be sent to me”

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Posted 1 year ago

“I have owned many Lotus shoes. I was so disappointed when they arrived as they are so hard ansso uncomfortable....nit ths usual quality of this brand. 😢”

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Posted 1 year ago

“Ordered 2 pairs of trainers. Discovered one pair were a size 5 & size 6. Would have expected the boxes to be checked to avoid 2 different size shoes being placed in the same box. Phoned to advise about returning and getting a replacement pair. Was told I needed to wait until the "wroNg ones" were back before another pair were sent out. When quering the £3 return charge was advised "on this occassion it would be waived". Just wondered if I hadn't queried it would I have been charged. Have called twice and so far no one has called me back. Not too impressed with quality of customer service.”

Helpful Report

Posted 1 year ago

“Shoes ordered 19/7 still not received and can’t get through to customer services have left message and email”

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Posted 1 year ago

“Not received they ??”

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Posted 1 year ago

“I ordered a pair of your shoes on Wednesday 3rd July , paid £4.95 for next day delivery( Thursday 4th July) it has now been a week and no sign of the shoes, I’ve phoned and emailed customer services numerous time and no reply from either, I’ve even phoned the head office. So now I’m in limbo no shoes, taken my money and can’t get in touch with anyone. Please Help”

Helpful Report

Posted 1 year ago

“I’ve only worn the sandels once and the soles are pitted and ripped.They aren’t going to last more than 3/4 times of using. Very disappointed because they fit so well.”

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Posted 1 year ago

“I was not Impressed with the sandals. The material on them was a random pattern and the left one was very different from the right one. They looked odd so I've sent them back.”

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Posted 1 year ago

“Bought these shoes for my wife. Very poor quality and not something you would expect from a company who has been making shoes for decades :-(”

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Posted 1 year ago

“Very misleading with your sizing. I'm a size 3 and when the shoes l ordered arrived they were 36 which is a 3.5 So sadly as a new customer l will not order any more shoes from yourselves. One very disappointed customer.”

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Posted 1 year ago

“The rating I have awarded is based on the fact we ordered a pair of size 5 trainers and very disapponting the box contaned 1 x size 4 shoe and 1 x 5 shoe. Would have expected better stadard of quality control!”

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Posted 1 year ago

Lotus Shoes is rated 4.5 based on 4,111 reviews