Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.47

4.5 Rating 4,753 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 11th August 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suitable only for those with insect size legs! These boots are so narrow in the leg, impossible to get on. Very disappointing. I won't be trying any more as I begrudge paying to return them. I'll buy from companies who don't charge for returns.”

Helpful Report

Posted 7 months ago

“I returned one of my shoes that was ordered because it was too small. I have not received a return confirmation from lotus. I called 0616525768 several times but it has been going to voicemail. I need someone to get back to me/refund my money They shouldn't ask customers pay for return”

Helpful Report

Posted 7 months ago

“Disgusted with the workmanship of the shoes. Poor insole fitting and glue visible and able to be felt through a sock. Looks like a child made these shoes not a professional. First time I’ve purchased from you and won’t do that again. Still awaiting a refund”

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Posted 8 months ago

“The slippers for mens are very bad designed with the sewing in the back and not protected like for the kids.They are very uncomfortable .Don't recommend for mens.”

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Posted 8 months ago

“Hi unable to review as still awaiting an outcome of a query submitted last week!”

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Posted 9 months ago

“Very disappointed with the shoes.”

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Posted 10 months ago

“Men’s sandals. Really poor finish on the inside of the buckle. Small toes very sore after a short time wearing”

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Posted 11 months ago

“Delivery good. Had to return as not a true size 7. More like a 6 and very narrow. Unlike other lotus shoes I have purchased. Also had problem using the returns system. Had to pay for post office return in the end. Sadly after this experience I won’t be ordering again in future.”

Helpful Report

Posted 11 months ago

“Shoes bought in the sale so small I’m now reluctant to buy again as the sizes must have changed , size 4 fits me everywhere else but not with yours now so no point taking the risk , and had no reply from your company sadly .”

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Posted 11 months ago

“Shoes were very nice but didn't fit. Delivery service appalling arrived 3 days after the delivery date.”

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Posted 1 year ago

“Dissatisfied beautiful shoes to look at only to small ! Size 4 been that size with with lotus for years ! Last three pairs 4 still fit ,so why now small ! Sadly my love for your shoes is over ? Have sent a measage but no reply &photos!😥very disappointing how come My reviws help but you never gat any reply's !”

Helpful Report

Posted 1 year ago

“I ordered these for my sons wedding and within 2 hours the heel broke on one of them so had to have photographs taken in my flip flops”

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Posted 1 year ago

“Twice now I have ordered a Navy Bag, and today, despite reassurance that it would not happen again, you have sent me a Black bag. The first one was ex shop stock and covered in scratches by the way. It is my first experience with lotus and I was told it was a one off oversight and would be looked into! Trusting your words I ordered again, and am now stuck with a bag I did NOT order and all the hassle of returning and trying to get a full refund, without you deducting the return label cost as stated. What are going to do this is ridiculous!! Show is the Black Bag, I again ordered NAVY which from my understanding is Blue!”

Helpful Report

Posted 1 year ago

“Ordered 2 x pairs shoes, mens 11. Paid extra for next day delivery. Complained about not delivered. Was told to wait a few days. Shoes eventually arrived, no refund for next day delivery payment. 1 pair is 25cm longer than the other pair. Neither are size 11 UK. Buy elsewhere”

Helpful Report

Posted 1 year ago

“I can't say how this pair are as I never received them despite having received delivery confirmation, the picture shows a patch of grass that could have been taken anywhere with no parcel in the picture its hard to track down where they are, In the past I've had lots of different styles of Lotus shoes they have all been so comfy.”

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Posted 1 year ago

“Beautiful shoes, l am absolutely thrilled with them wnd they came so quickly”

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Posted 1 year ago

“On 3 July I sent this complaint to Lotus - despite their acknowledgment saying they will "do their utmost to respond within 48 hours" it is now 9 July and I am yet to hear from them - disgraceful customer service. "In March this year after much searching I purchased a pair of Green Suede Delfina Slingback Court Shoes and matching Aletta Clutch Bag to complement my Veni Infantino dress for my mother of the groom outfit. My Son's wedding was on Saturday (28 June). I carried the bag - deciding to use it as a clutch bag rather than over my shoulder. During the ceremony I went to wipe my eyes and noticed green dye all over my hands. Later that afternoon one of the children spilt a glass of water on the table and a splash went on my bag - the dye seemingly just ran out the bag leaving green dye all over my placemat. I am bitterly disappointed and extremely angry - the situation with the bag is totally unacceptable and should not have happened. I do not expect to spend over £1,000 on an outfit for a very special day to have it marred by a bag that has not been dyed properly and is not colour-fast - can you imagine what would have happened if we'd had rain?! How am I expected to wear/use them with the knowledge I am likely to be covered in green dye? I look forward to hearing from you." Perhaps Lotus you could give me the courtesy of a response and let me know how you intend to rectify the situation.”

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Posted 1 year ago

“Diamanté stone missing Shoe had been wrapped round decoration so wasn’t noticed until being worn for friends special birthday party . So disappointed”

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Posted 1 year ago

“I have sent my item back because they were too big and I haven't received my refund”

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Posted 1 year ago

“Not happy with product , shoes were of poor quality , had to return”

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Posted 1 year ago

Lotus Shoes is rated 4.5 based on 4,753 reviews