Name: Lotus Shoes
Rating: 4.48

Merchant Metrics


Shipping & Delivery
delivery methods	Courier
average delivery time	Next Day
on-time delivery	95%
accurate and undamaged orders	96%
Customer Service
communication channels	Email, Telephone
queries resolved in	Under an hour
Returns & Refunds
returns process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs

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“The lining of the shoes which is white in color is showing when you put on the shoes and for me it wasn’t wearable”

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Posted 3 weeks ago

“Tried the shoes on at home walked about for a while in them the friction on the sole of my feet was unbearable. Had to return the boots”

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Posted 1 month ago

“I bought these boots many years ago and they were a perfect fit. Unfortunately the new ones are baggy round the ankles and look dreadful and they are being returned.”

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Posted 1 month ago

“Shoes are disappointing because they are so narrow. I tried them on in a shop aqnd thought the 6 would be perfect. However, not so. They are very tight and although supposed to be 'true to size' they are not.”

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Posted 1 month ago

“Shoes returned as lumps in heel area.”

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Posted 1 month ago

“Appearance very good but to wear not good at all. The shoes are very hard on the feet. I ended up hobbling along and still have a very sore big toe which is missing rather a lot of skin. I have never had this problem before.”

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Posted 3 months ago

“Ordered a pair of long boots delivered promptly. Unwrapped one boot to find it to be of poor quality, immediately returned I find it unacceptable that products are posted out to customers in substandard condition. A refund was given.”

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Posted 3 months ago

“Still not received the order and not a single calling card from the delivery agent?”

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Posted 3 months ago

“Scuff very easily. Worn twice and scuffed on the toe of one boot. Heels also showing wear already. Not the most comfortable boots I have had but acceptable. Look smart, however would not buy again”

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Posted 3 months ago

“Wrong item received. Rang to notify/complain as paid for next day delivery. I returned wrong shoes at my cost, as was advised when received back then right item would be despatched. I have been refunded with the two postage costs but whole point was to receive next day. This experience (my first with Lotus) has put me off ordering in future. Also, I note that your delivery notes do not have any date indicated as to date of order or date of despatch which is not helpful when calculating date of returns if not acceptable.”

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Posted 4 months ago

“One was too dig. And one fitted alright,”

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Posted 6 months ago

“Ordered navy patent handbag from website. Arrived well packaged surrounded by cardboard and padding. Unfortunately bag was damaged and had an obvious scuff to the patent. Emailed Customer Services requesting guidance on how to receive a replacement, as per instructions on the enclosed paperwork. After a couple of days I had heard nothing so contacted by phone. Was told I would have to return original handbag to get a refund and re-order a new one. As I can't afford to shell out for x2 bags am having to wait for refund before I can order replacement (bit worrying as is for upcoming wedding - matches my shoes!). Still haven't received acknowledgement of my original email.”

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Posted 7 months ago

“I ordered these pink sandals in a size three. They were far too long in the foot so not a proper size three and did not match the pink in the photograph more of a purple tone. Sent them back, very disappointed. I see that Lotus are no longer stocking size three which is a great shame.”

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Posted 7 months ago

“Not impressed, I have had this style in the past and they have been first class and I had them for several years.Poor quality now, and I’m afraid not impressed with delivery wrong shoes first order tut tut!!q”

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Posted 7 months ago

“I have given !otus shoes 2 star for their recent service. I ordered 2 pairs of shoes, my money was taken , paid for next day delivery only to be told that the pair of shoes that I really wanted out of the two I ordered were out of stock and there had been an error. I had to send boots back due to poor manufacturing too before this. I love lotus shoes and would have given a 5 star review but for these issues. Unfortunately I have lost all faith in the customer service and unsubscribed to their website.”

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Posted 7 months ago

“Ordered these to go with an outfit for a wedding. I had reservations as a lot of reviews said they came up very small. Ordered my usual 5 but wow, couldn’t get my foot in them! Sadly returned, shame because they would have been perfect”

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Posted 9 months ago

“Returning shoes, very small fitting”

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Posted 9 months ago

“The shoe on the website looked classy but when it arrived I didn’t like the look or the material of the shoe. In my eyes they looked cheap”

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Posted 9 months ago

“Lovely shoe but finish is really poor - first pair heels not fitted properly and replacement pair patent puckered so will be returning. Very disappointed as style, colour and price were perfect.”

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Posted 9 months ago

“I was sent the wrong sandals. I contacted customer services who promised an exchange the following day with a courier collecting the wrong sandals. A week later I am still waiting for either the exchange or a refund. Customer services have not responded to my messages.”

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Posted 10 months ago

I am glad that the refund has been completed and the collection of the footwear is being arranged. Thank you.

Posted 10 months ago

Lotus Shoes is rated 4.48 based on 1,472 reviews

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