Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,355 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,355 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly uncomfortable, returned 6 days ago still waiting for acknowledgment and my refund”

Helpful Report

Posted 2 months ago

“One of my 2 items was cancelled by you and so I only got one pair of boots. So now I have to pay more postage to order another pair.”

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Posted 3 months ago

“Ordered a pair of boots and trainers in the sale. Boots were lovely and quality I’d expect from Lotus. Trainers however were lovely fit but the amount of visible yellow glue on top was not a standard I’d expect. These were returned and hopefully the quality control will be better with the replacement!”

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Posted 3 months ago

“These shoes are large my usual size 6 far to big but then size 5 too small very disappointing”

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Posted 3 months ago

“I loved the pink ankle boots with side buckle sparkle but unfortunately they were too small not by just a little bit but by a lot both in length and width so I had to send them back. I find that in general Lotus shoes do come up very small although the shoes are lovely this is a real problem.”

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Posted 3 months ago

“Extremely good quality. Not true to size. I tried several of my size it came up tight. One size up too jig”

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Posted 3 months ago

“I recently ordered some Lotus Cedar boots and received Lotus Drew, when I asked for an allowance to keep the wrong boots I was offered 3% which equated to £3 ! I only got an apology when prompted and had to chase up to get a response not impressed with the customer service.”

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Posted 3 months ago

“Ordered two pairs of sandals and was told they were out of stock followed by another email saying they were dispatched. A weeek later having received my money back they were still hoping in stock so reordered and one pair was dispatched but sadly too small. I fail to understand how a size 7 shoe is too small for a standard 6 1/2 foot. Pity as they were really lovely.”

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Posted 3 months ago

“Not comfortable”

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Posted 3 months ago

“Very small fit, had to return them”

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Posted 4 months ago

“I haven’t received my item yet”

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Posted 5 months ago

“Ordered sandals. Received sandals plus an item from someone else’s order. Contacted Lotus shoes by phone and email, no response. Not impressed with the admin processes but sandals are lovely”

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Posted 6 months ago

“Customer service where are you? I've left three messages as you never seem to be there and sent two emails, no response. Diabolical service”

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Posted 6 months ago

“I ordered size 4 shoes but received size 7. Very disapointed”

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Posted 7 months ago

“Wrong size 39 shoe received but box said size 37.”

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Posted 8 months ago

“Nic trainer but heavy and small in size ordered My normal size 4 have returned them”

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Posted 9 months ago

“Very expensive”

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Posted 10 months ago

“Bought a pair of panache, diamanté navy shoes for my daughters wedding. Worn approximately 8 hrs. The heel tip came away on both shoes during the course of the day with some damage then to the fabric of the heel. Contacted customer service and told not a manufacturing problem and to take them to a cobbler to have new heel tips fitted! I asked for further explanation as to why they thought it was not a manufacturing problem and never received a reply. Although the shoes looked great, it would seem quality not as good. Very poor customer service.”

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Posted 11 months ago

“Elastic gir heel far too loose.”

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Posted 11 months ago

“Poor service on this occasion. Sent out faulty goods which could have been avoided with a bit more care on quality control. Tried to speak to customer service got answerphone. When I did get a response via email it was to late I had sent items back at a cost of £2 for faulty goods. Purchased elsewhere.”

Helpful Report

Posted 11 months ago

Lotus Shoes is rated 4.5 based on 3,355 reviews