Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 4,109 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes came well packaged . apart from the sizing everything was good. The sandals came up smaller than a size 3 and the elastic straps around the sandals were far too big . So they were unable to be worn. I gave both pairs to the charity shop.”

Helpful Report

Posted 4 weeks ago

“Shoes came great. Unfortunately size 8 not 7 as ordered,even though the box said 7. Have emailed you,but no reply. Most disappointing”

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Posted 4 weeks ago

“Not very happy with purchase, stated it was Navy but was very light. Sizing was poor. So had to return, which have been told will deduct Cost from refund - so annoying”

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Posted 1 month ago

“The shoes I purchased on line in my opinion were seconds. There was a bad crease on the inner sole and the tops of the shoes differed. All in all dissatisfied.”

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Posted 1 month ago

“Ordering is easy but if anything goes wrong, like being given incorrect tracking number its impossible to speak to anyone at Lotus Shoes. They have a customer service number but after trying numerous times it is always an automated message asking for name, order number and phone number. I left all the required details on numerous times but got no response. The call centre is open 9am - 5pm but not sure it is ever manned. When my item finally arrived I have unfortunately had to return it ( no fault of Lotus) as didn't fit. Let's hope I get a prompt refund.”

Helpful Report

Posted 1 month ago

“The shoes are good but I need to return one pair and although I have emailed 3 times and phoned 3 times to find out how to return the item no one has returned my emails or phone calls in 3 weeks!”

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Posted 1 month ago

“I usually like Lotus shoes because their standard fit generally fits wider feet. But the espadrilles I bought were shallow in the toe section and it was a struggle to even get a foot it, let alone a wider one. So they were returned. There was also no delivery note with the order so I had to email them to find out how to return them. You need a range for wider feet, not everyone is a standard D fit! Wider feet are so hard to buy for!”

Helpful Report

Posted 2 months ago

“I have always bought Lotus shoes in the past , my last 2 pairs were purchased 5 years ago , so showing signs of wear and tear now . The reason that I purchase Lotus wedge shoes is because after suffering with achilles tendonitis I am unable to wear flat shoes . The Lotus wedge shoes ticked all the boxes , I usually purchase them from a shop in Lytham lancaahire , but when I visited the shop a few weeks ago they did not have any of the wedge Lotus shoes only flats . I phoned around other shoe shops but they also had non in stock , so I then went online to buy them . The size 6 [39] is my correct size , but when the shoes arrives and I attempted to put them on my feet , thay were very tight and the toe box which has always been wider , was now so narrow and tight that my big toe was pressing on the toe box , never had that happen before , so iI had no option but to return them . I will now have to try to find an alternative shoe brand with a slight wedge , so just hope i can find one .”

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Posted 2 months ago

“I saw these sandals in a magazine and lo ed the colour.ordering was simple and delivery swift.However the ankle strap was very short and I couldn't buckle them up.i do not have fat ankles.so disappointing.”

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Posted 3 months ago

“ordered 3 pairs of shoe all the same size, only 1 pair fitted me! No returns label in the parcel, no one returning a call on the customer servicxe line. Awful service from a company with such a reputable name.”

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Posted 6 months ago

“The shoes were too narrow Wish that they were available in a wide fit”

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Posted 6 months ago

“Boots arrived very quickly and were packaged very well. Relly good quality but the colour of the boots deliveredy were alot lighter than described and shown in the pictures. Retuned Boots.”

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Posted 11 months ago

“Sizes are not accurate and charging for return waste of time and money”

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Posted 1 year ago

“Inhave had many shoes from Lotus. However, not impressed with my stressless trainers. Very heavy shoe and very very slim fitting. Had to te do the laces and un zip to put them on. Pinch around the bridge of the foot. Stressful certainly not stressless. The 2 stars are for the quick delivery!”

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Posted 1 year ago

“Ordered my usual size 6/39 Much too tight and the shoes were made of hard and unflexible material. Even though they were greatly reduced in the sale, I returned them. I definitely would not have paid full price.”

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Posted 1 year ago

“Poor quality. Glue all over shoe. Had to send back.”

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Posted 1 year ago

“Lovely shoes but too narrow for my feet. I would rate them a nine.”

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Posted 1 year ago

“Twice I have emailed regarding two different matters and they haven't bothered to reply on either occasion.”

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Posted 1 year ago

“Beautiful shoes but sizing is way out. Definitely not uk sizing. Paid £3.95 Postage plus £2.00 to return and another £3.95 postage to reorder a bigger size. Maybe a note would be helpful to customers explaining that these shoes are very small sizing .”

Helpful Report

Posted 1 year ago

“Disappointed as I didn’t check first, I paid £3.95 postage then another £2.00 to return so it cost me £5.95 to try on a pair of sandals at home that didnt match a dress so I won’t be ordering from here again”

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Posted 1 year ago

Lotus Shoes is rated 4.5 based on 4,109 reviews