Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 4,191 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,191 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful shoes. The leather is really soft and comfortable. Some styles were a bit too narrow for me around the toe area , but that's a problem of mine that I often find.”

Helpful Report

Posted 3 weeks ago

“I bought 2 pairs of shoes and a pair of knee high boots. I love all 3 designs. Boots fit perfectly. Both pairs of shoes seem to come up big - I’ve always been standard 6 in all other makes. I’m keeping them and making them fit though as I love them!”

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Posted 1 month ago

“The boots were lovely and great quality and the delivery fast, but unfortunately they were too small for me, so I’ve returned them and wait for my bank account to be refunded. I look forward to receiving my refund hopefully today.”

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Posted 1 month ago

“I ordered shoes for a wedding and are a perfect colour match. However disappointed that that there is no bag to match”

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Posted 1 month ago

“Brown Pluto wedge-heeled zip-up trainers I ordered are very smart. They are generally comfortable though I prefer a slightly higher heel usually, perhaps because I have a high instep and am prone to lower back pain. Have been wearing sponge lifts inside them which helps rectify minor problem”

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Posted 1 month ago

“The boots are beautiful. However there were no half sizes. I had to take a size up from my usual size and of course they are loose. I like them so much I've kept them but can only use with socks, not opaque tights when wearing a skirt”

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Posted 1 month ago

“I love the style of Lotus boots and I’ve been buying them for years. However, the only consistent problem I have with them is that the gold trim on the boots are not durable and glued properly. I bought 3 pairs recently, and I can see on one of the boots that the gold trim has not been glued properly as it is loose. This observation is from me just inspecting all the pairs to make sure they are OK. I have an existing pair I am wearing and just noticed a few days ago that the gold trim has come away from one foot. Hence where’s the glue? Lotus can you do something to rectify this problem, as I shouldn’t have to always make sure I have glue to hand whenever I purchase one of your shoes. This needs to be done better.”

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Posted 1 month ago

“Lovely slippers, difficult to find this type these days.”

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Posted 2 months ago

“just the job, nice sandals, well packaged and they fit! what more could one want?”

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Posted 2 months ago

“I had Great difficulty placing an order from the sale and after many repetitive emails and calls I finally managed to speak to customer service who was very apologetic and helped me sort the issue out I went from dreadful customer service to amazing customer service”

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Posted 2 months ago

“Really liked these sandals but unfortunately they were too small & I was hoping to return them & try the next size up but they had gone back up to full price so returned them & awaiting a refund”

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Posted 2 months ago

“Very nice shoes and color but slightly tight in the front. Narrow fit not suitable for wide feet. I would go a size bigger. Great customer care and fast delivery.”

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Posted 2 months ago

“Easy to buy from and quick delivery. Box and contents were undamaged and well packaged with lots of paper in the shoes to ensure they kept their shape.”

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Posted 2 months ago

“Lovely shoes, looked exactly like what I've been after. Unfortunately, they were just a bit short and my heel was hanging over the back. Such a pity as they felt really comfortable. Didn't order the next size up, as if they didn't fit, it's £7 each time I buy and return, so didn't want to risk it.”

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Posted 2 months ago

“I generally love Lotus shoes/boots. Not all are to my taste or suitable for my feet due to bunions! I have bought the black ankle boots because the grey ones are not available! Fashion changes too quickly and a great seller soon becomes old .... Had I known, I'd have bought multiple pairs before they became unavailable.”

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Posted 3 months ago

“Lovely shoes & very comfortable. Right one feels slightly bigger than the left but that's probably my feet”

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Posted 3 months ago

“Good value overall fast delivery and easy process”

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Posted 3 months ago

“Comfortable and good quality. Have a few pairs but different colours.”

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Posted 3 months ago

“The shoes are beautiful but unfortunately sizing is bigger. I am a 6 and these are too big and quite wide. I will unfortunately have to return them, I might try a 5?”

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Posted 3 months ago

“Love the sandals, very smart ideal for casual or smart dress. The only thing is the strap that goes into the buckle isn't very long, could do with being just a tad longer ( and I have slim feet) but overall great for the price.”

Helpful Report

Posted 3 months ago

Lotus Shoes is rated 4.5 based on 4,191 reviews