Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,959 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,959 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer care. They asked me to return the boots via the Collect+ service which I did, and confirmed that they had received them. I have not heard from the company since not received a refund. I have tried contacting them via email and telephone numerous times with no response. I am now having to take things a step further by going through legal channels. Never before have I come across such appauling service in any store, both online or high street.”

Helpful Report

Posted 6 years ago

“Order still not received and even mails not responded to”

Helpful Report

Posted 6 years ago

“Returned some boots delivered which were marked on the 14th November and still not received my credit which was promised in 5 working days. It’s now 29th December. Not responding to e mails I have sent and phone just rings out???”

Helpful Report

Posted 6 years ago

“Poor! Purchased a pair of shoes, reataling at £65.00 only form them to come with a £30.00 sale sticker an in used condition! No contact to the service department!”

Helpful Report

Posted 6 years ago

“Abysmal!! Email to say order dispatched then next day say it’s out of stock and did I want a refund or alternative. I rang the number and just got answerphone. Said I wanted a refund. 2 days later I get another email saying order dispatched. Nothing has arrived, no refund and no contact. Very poor service and I still don’t know what’s happening”

Helpful Report

Posted 6 years ago

“Ordereed a pair of boots over 2 weeks ago, queried their non-delivery after 5 days, was assured they would be dispatched and had been lost by delivery company; still waiting for the boots and no contact has been made by Lotus explaining what is happening. A very dismal effort by Lotus; won't be buying from them again-this is now over 2 weeks old.”

Helpful Report

Posted 6 years ago

“Ordered shoes on next day delivery on 27/11/18, payment taken from my account straight away. As of 5/12/18 I am still waiting delivery despite several voicemails and emails which have been mostly ignored. Event these were ordered for were on 30/11/18. I have asked for my complaint to be escalated as a formal complaint which has been ignored. Telephone number on website constantly goes to voicemail. Very poor customer service.”

Helpful Report

Posted 6 years ago

“I ordered boots for a gift, told it was a 2-3 day delivery, despite 2 contacts still no delivery, tried to phone, answer phone with no introduction as to who I had called, there is no customer service and would not use them again”

Helpful Report

Posted 6 years ago

“Really terrible, I have sent several emails requesting a returns label and have has no reply. I will not be purchasing again from you! And can I please have a returns label!!!”

Helpful Report

Posted 6 years ago

“Appalled when boots arrived as one was marked. Usually your boots are excellent. Very disappointed with your QC.”

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Posted 6 years ago

“Still haven't received these shoes any chance you could check it out for me. Tks noreen. Wednesday morning have just received these shoes by courier thank you”

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Posted 6 years ago

“slippers falling apart at the back already and I have only had them a week”

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Posted 7 years ago

“I have sent an email to you yesterday the shoes are nota size 6 I can’t get them on my feet”

Helpful Report

Posted 7 years ago

“I love these sandals however I've had them for less than 3 weeks and the left one is falling apart - poor quality”

Helpful Report

Posted 7 years ago

“very rubbish customer service After one week I have received the Email which canceled my order and about shoes have tried in the stores not comfortables”

Helpful Report

Posted 7 years ago

“Received an Email to say shoes were dispatched and after waiting a week they didnt arrive. I phoned to see what the problem was and the operator was able to say they were never dispatched because they were out of stock. I wasted a valuable week of looking for shoes as i thought they were on there way -very very disappointing. Felt the apology i got from teller was insufficient should have had an email with apology.”

Helpful Report

Posted 7 years ago

“Very pretty sandals. Fantastic and a little heel I was able to wear ! The weather was lovely and I couldn’t wait to wear them. Visited Merry Hill and I walked around for 3 hours with no blisters. BUT the sandals seemed to have stretched so much,, they were practically falling off my feet. Every few minutes, I had to stop and pull the sling backs up to stop them falling off. I was afraid of falling off them ( I am 63) and twisting my ankle. I had to drive home in bare feet because it was safer than wearing the sandals. So sorry but they are no good for me.”

Helpful Report

Posted 7 years ago

“I ave sent an email regarding a problem and need to return my shoes but have not had the curtesy of a reply. Not impressed”

Helpful Report

Posted 7 years ago

“I used to love Lotus shoes and was so disappointed when I received my order. The picture did not clearly show the horrible pointed toes; I have very normal feet and cannot understand how anyone could find these shoes comfortable. Slavery to fashion will cause serious foot problems for the future. Will not be ordering on line again but if Lotus can point me in the direction of their elegant and comfortable shoes, if they still exist, I will have a look.”

Helpful Report

Posted 7 years ago

“Boots arrived promptly but on trying them on the zip popped open so had to return for a refund”

Helpful Report

Posted 7 years ago

Lotus Shoes is rated 4.5 based on 3,959 reviews