Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,915 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

Write Your review

Tell us how Lotus Shoes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lotus Shoes 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely sandals and very comfortable!”

Helpful Report

Posted 1 day ago

“Just so comfortable perfect for hols”

Helpful Report

Posted 2 days ago

“I had to return the first pair I ordered as they were too small. I ordered a pair the next size up and they were ok. I have been informed that my refund for the first pair has now been actioned but it is minus the delivery charge and the returned item fee. I expected to lose the delivery charge but I was very disappointed to lose the fee for returning the shoes. If they had been sized properly I wouldn’t have needed to return them. I always take the same size shoes (size 7) wherever I buy them and I have some Lotus trainers in a size 7 so I expected the size 7 shoes to fit. The price of the shoes was £33 but my refund will only be £27 so I have paid £3 to return them. I think this charge should be absorbed by the company, especially as it is cheaper to trade online without multiple premises to maintain. As customers, we have to expect that these items will fit as we don’t have the opportunity to try them. I don’t think I will be purchasing online again.”

Helpful Report

Posted 2 days ago

“Excellent delivery time and Lovely and comfortable.”

Helpful Report

Posted 2 days ago

“They arrived very quickly and are beautiful. The shoes look as advertised. I bought them for my daughter and she loves them.”

Helpful Report

Posted 2 days ago

“I have bought 4 pairs from Lotus and they are a true fit and extremely comfortable also they arrived the next day . Excellent service”

Helpful Report

Posted 2 days ago

“Beautiful shoes, l am absolutely thrilled with them wnd they came so quickly”

Helpful Report

Posted 3 days ago

“On 3 July I sent this complaint to Lotus - despite their acknowledgment saying they will "do their utmost to respond within 48 hours" it is now 9 July and I am yet to hear from them - disgraceful customer service. "In March this year after much searching I purchased a pair of Green Suede Delfina Slingback Court Shoes and matching Aletta Clutch Bag to complement my Veni Infantino dress for my mother of the groom outfit. My Son's wedding was on Saturday (28 June). I carried the bag - deciding to use it as a clutch bag rather than over my shoulder. During the ceremony I went to wipe my eyes and noticed green dye all over my hands. Later that afternoon one of the children spilt a glass of water on the table and a splash went on my bag - the dye seemingly just ran out the bag leaving green dye all over my placemat. I am bitterly disappointed and extremely angry - the situation with the bag is totally unacceptable and should not have happened. I do not expect to spend over £1,000 on an outfit for a very special day to have it marred by a bag that has not been dyed properly and is not colour-fast - can you imagine what would have happened if we'd had rain?! How am I expected to wear/use them with the knowledge I am likely to be covered in green dye? I look forward to hearing from you." Perhaps Lotus you could give me the courtesy of a response and let me know how you intend to rectify the situation.”

Helpful Report

Posted 4 days ago

“I have bought many pairs of shoes from Lotus in several different styles, most recently a pair of Simone sandals, so comfy and easy to wear, love them”

Helpful Report

Posted 4 days ago

“Loved the sandals, ordered 5 & 6 ,too small and too big,unfortunately had to return them,5.5 would have been perfect.”

Helpful Report

Posted 4 days ago

“Lovely sandals, great value, very comfy. True to size”

Helpful Report

Posted 4 days ago

“Lovely quality and comfy sandles. Very prompt delivery. Overall very pleased with purchasing from Lotus shoes. I’ve already purchased trainers as well.”

Helpful Report

Posted 4 days ago

“I love these sandals for a wedding abroad and I usually buy wide fit shoes, so I was in two minds to order them as my feet tend to swell in the heat. I wasn’t disappointed they fit perfectly and they are very comfortable. These are the second pair of shoes and my daughter has a pair they are so comfortable you can wear them all night. I highly recommend Lotus for style and comfort and will be ordering from Lotus in the future.”

Helpful Report

Posted 5 days ago

“Arrived on time, shoes and boots are great quality and a great price.”

Helpful Report

Posted 5 days ago

“Eccelent quality just as described in the ad and quickly delivered”

Helpful Report

Posted 5 days ago

“I've just purchased 2 pairs of sandals and love them both. Very different styles, perfect for the different occasions I'm attending. They are excellent quality at a reasonable price and different from anything I found on the high street. A very happy customer.”

Lotus Shoes 5 star review on 8th July 2025

Helpful Report

Posted 5 days ago

“Fabulous quality and comfort”

Helpful Report

Posted 5 days ago

“I usually like Lotus shoes because their standard fit generally fits wider feet. But the espadrilles I bought were shallow in the toe section and it was a struggle to even get a foot it, let alone a wider one. So they were returned. There was also no delivery note with the order so I had to email them to find out how to return them. You need a range for wider feet, not everyone is a standard D fit! Wider feet are so hard to buy for!”

Helpful Report

Posted 5 days ago

“Absolute quality”

Helpful Report

Posted 5 days ago

“I absolutely love my new purchases 🙂 Perfect for wearing during the day and night for our sons wedding celebrations. Silver Phoenix sling backs small heels extremely comfortable and stylish to wear during the day and silver textile Americas ballerina shoes for dancing the night away 🙂Both styles blending together to create a perfect balance day to night so thanks again to Lotus 🙂”

Helpful Report

Posted 6 days ago

Lotus Shoes is rated 4.5 based on 3,915 reviews