Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,331 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,331 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. Bought the boots for a special occasion. Wore them for one evening and decorative zip broke. Was told I’d be charged £2 for using their return system even though the boots were faulty. Not had refund yet.”

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Posted 1 week ago

“Quality of shoes has gone down in the past couple of years. I have been wearing Lotus for over 30yrs and its only in the last few years I have had to return orders.”

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Posted 3 weeks ago

“Delivery very poor Ordered next day and received them on 27th too late for special outing I’m meant to be getting a refund on postage nothing yet!!”

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Posted 3 weeks ago

“I brought the "Rush" shoe. Lovely shoe, well made, good quality. But.....small.....like really really small. I had to check and triple check I had been sent the right size. I am a very standard size 7 with regular width. This shoe was so small, I felt like Cinderella. I wanted it to fit, but I think it was at least 1 size too small, and maybe 2. I am disappointed, because I really liked them.”

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Posted 1 month ago

“This was my first online order & Disappointed that we have to pay for returns!”

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Posted 2 months ago

“Delivered promptly and purchase was well packed. Nice style, good fit, very disappointed in the colour. Marketing picture shows boots a pale grey thats why i bought them, but they are a dark grey marl.”

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Posted 2 months ago

“I did make a purchase from lotus but unfortunately I received an email a couple of days later that the item I ordered was out of stock so never received my order. I was very Disappointed as I was told you had them in stock and took the money then had to wait for my refund.”

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Posted 2 months ago

“Lovely shoes but wrong colour. They were advertised as navy but I would say they are a dark royal blue. Unfortunately did not match the dress that I had bought”

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Posted 3 months ago

“Beautiful shoes but had to return as still too small even though I ordered a size bigger than normal why don't you do a wide fitting”

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Posted 3 months ago

“I bought 2 pairs of shoes. In the package that I received from Royal Mail, one box of shoes arrived in new condition while the other box arrived in tatters. The box was ripped at the sides and the shoes which although looked in new condition - looked like they were returned by a previous buyer. The packaging inside the box was not good either and I was second guessing to return them. Maybe I should? I was quite disappointed by the packaging of these shoes considering how excited I was when I placed order.”

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Posted 3 months ago

“Delivery time was not accurate. One shoe is used as for shelf, Lot of wrinkles on it. All other 5 pairs are fine and good packed. I am huge fan of brand but not satisfied with shipping.”

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Posted 3 months ago

“I love Lotus boots BUT I need to send one pair back has they are to small for me I can’t get a QR code there is no information on the paperwork”

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Posted 3 months ago

“I really like the shoes,but the colour is coming off,which is disappointing. Shoes are very comfortable and if the colour isn't coming off,I would think it's perfect.”

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Posted 3 months ago

“Had to return as I couldn't get into my normal size 5 having paid £3.95 for postage it stated in the notes that a £2.00 reduction would be taken for the return of a refund. That's £5.95 for the privilege of trying a very small size 5 on. The style was nice and I would have felt smart in them but I didn't want to re-order due to the postage charges Wouldn't buy on line again”

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Posted 4 months ago

“Too narrow fitting for me , they felt like a size smaller than size 5 I ordered . Returned”

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Posted 4 months ago

“The shoes are lovely and the delivery was perfect but I had ordered the wrong colour and I called customer services three times in office hours, only ever got the answer machine, no one called me back, emailed three times, no one responded so I couldnt change my order once made and now have a pair of shoes in the wrong colour which yes was my fault but im dissapointed no one responded to me.”

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Posted 5 months ago

“Smart shoe and fine width wise but unfortunately at least one size too small in length. Had to return.”

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Posted 6 months ago

“Had to return them as a button was loose. However, I love Prancers so requested a replacement.”

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Posted 6 months ago

“Nice quality shoes, but why don't you make them in half-sizes? I am 5.5 so they don't fit.”

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Posted 6 months ago

“Shoes not wide enough and had to send back. Was told £2 charge would be made on refund but actually took £7 so beware”

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Posted 8 months ago

Lotus Shoes is rated 4.5 based on 3,331 reviews