Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,915 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 8th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to return the first pair I ordered as they were too small. I ordered a pair the next size up and they were ok. I have been informed that my refund for the first pair has now been actioned but it is minus the delivery charge and the returned item fee. I expected to lose the delivery charge but I was very disappointed to lose the fee for returning the shoes. If they had been sized properly I wouldn’t have needed to return them. I always take the same size shoes (size 7) wherever I buy them and I have some Lotus trainers in a size 7 so I expected the size 7 shoes to fit. The price of the shoes was £33 but my refund will only be £27 so I have paid £3 to return them. I think this charge should be absorbed by the company, especially as it is cheaper to trade online without multiple premises to maintain. As customers, we have to expect that these items will fit as we don’t have the opportunity to try them. I don’t think I will be purchasing online again.”

Helpful Report

Posted 1 day ago

“Gorgeous shoes but very, very narrow at the toes. My size didn't fit so had to send back!”

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Posted 4 weeks ago

“I'm currently trying to return them to you, as the shoes are too narrrow and too tight. There was no form with the parcel as to how to do this. Please let me know the procedure. Thank you. URGENT!!!!!!”

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Posted 1 month ago

“Received quickly but a size 5 was more like a size 51/2 so had to return even though I bought some insoles but was still too big , unfortunately wasted money on postage and returns fee which seems unfair when not my fault”

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Posted 1 month ago

“Bar at front was very narrow for foot”

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Posted 1 month ago

“I find the lack of half sizes a problem. 5 is too big for me and 4 is too small.”

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Posted 2 months ago

“I haven't worn them yet, they look lovely but are very slim fit so I don't know whether I will be keeping them . I think perhaps you ought to state that they are slim fit.”

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Posted 5 months ago

“Not had my refund for a return”

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Posted 5 months ago

“Good quality shoes, too small fir me sadly”

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Posted 5 months ago

“I bought two pairs of identical shoes, one in navy and one black. However the black patent pair I received was two right shoes!!”

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Posted 6 months ago

“Shoes were big for me. Contacted customer service, even tried calling a couple of times no one picks up left a message and still no call back. I have now returned all the shoes and waiting on what happens next. I opened a return for 3 shoes by mistake instead of 4. But I have returned all 4.”

Helpful Report

Posted 7 months ago

“I loved the boots, sadly they broke on the first wear. It was only minor but I returned incase more was to break in the future. For some reason I only got a partial refund until queried (then they were quick to resolve) so watch out for that as the amount wasn't even just postage. Sadly won't be ordering again.”

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Posted 7 months ago

“I was disappointed with the Cambridge loafer shoes as they were far too tight all round. I’m a true size 6 but these were far too small. That said, the style and quality was lovely.”

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Posted 8 months ago

“Lovely shoes far too narrow had to return. It's a pity there's no wide fit”

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Posted 8 months ago

“Service from when ordering to receiving excellent. Sizing of the boots very poor. I'm a size 41.5 so went for a size 42, very small. Such a shame as I really liked the boots.”

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Posted 8 months ago

“Beautiful style and detail, but extremely disappointed in the wide of these. Tried them on.and couldn't even get them zipped up, so narrow. Returning today.”

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Posted 10 months ago

“Really disappointed that these lovely trainers were way too narrow unlike a previous pair I'd bought. If you have a narrow foot think these would be OK”

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Posted 10 months ago

“Lovely shoes but very narrow”

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Posted 10 months ago

“Couldn’t get my feet into shoes I have had to return them and I have narrow feet c fitting dissapointed as I really liked them”

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Posted 10 months ago

“Good colour, nice style no. Flexible and hard”

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Posted 10 months ago

Lotus Shoes is rated 4.5 based on 3,915 reviews