Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 4,111 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,111 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At the price, I had expected very good things as the boots looked really nice. Whilst the uppers may be leather, the soles are cheap and all glued together. They don't feel substantial, look okay but sadly not worthy of this sort of price. Have other pairs of boots of better quality that certainly didn't cost this much. Sorry Lotus :-( Won't buy again based on this example.”

Helpful Report

Posted 1 week ago

“Like the shoes - comfy leather but the metal tags on the laces all came off as I tried the shoes on. We reattached them but one has since come off again and been lost. Please send more of the metal tags so I have replacements ready. Thank you”

Helpful Report

Posted 2 weeks ago

“LOTUS | WOMEN'S FLATFORM SANDALS | WEDGE | CAMMIE | GUNMETAL A very tight fitting even with adjustable Velcro straps. Sent them back and ended up paying another £3.00 for return them on top of £3.95 delivery. They’ve now gone up in price so the returned shoes will be sold at a higher price. Not a good experience.”

Helpful Report

Posted 3 weeks ago

“Had to return - strap on one sandal too short.”

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Posted 3 weeks ago

“Returned as faulty, not heard anything about replacing them or”

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Posted 4 weeks ago

“Nice shoe, but I ordered an 8. It has 8 on the shoe, but fits like a 10 or 11.”

Helpful Report

Posted 4 weeks ago

“I bought these toe post white Lotus shoes-for holiday, they were in the sale which was a bonus wouldn’t pay full price for them as I think they were over priced. They will go with everything which is a bonus and they are real leather.”

Helpful Report

Posted 1 month ago

“Quick delivery, I feel sizing was off very small sized and to narrow.”

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Posted 1 month ago

“I love the shoes they are beautiful but the strap on the left shoe is too loose”

Helpful Report

Posted 1 month ago

“Delivery was quick but unfortunately the sandals were not a great fit for me. I have bought Lotus shoes before so know they are good quality. I have returned the sandals and am awaiting a refund.”

Helpful Report

Posted 1 month ago

“Loved the shoe but heel was far too high (didn't say heel height in description). Had to pay to return them so would be wary of ordering online again.”

Helpful Report

Posted 1 month ago

“I would like to return it is very big size how do I return it it”

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Posted 1 month ago

“Disappointed with sizing. I’m usually a size 5 but the sandals I ordered I had to return because they were too small. Delivery was quick and efficient.”

Helpful Report

Posted 1 month ago

“Hi, the shoes were sent promptly and are very nice, they just don't fit me well so I want to return them. However, you have to email to return and I've had no response yet after 4 days. There could be a simpler system.”

Helpful Report

Posted 1 month ago

“Bought a pair of Livvy flats. The shoes are beautifully made and look lovely. Unfortunately they are very narrow, so although I don't normally take a wide fitting shoe, I have returned to exchange for a wider fit....hoping they have some in stock!!!”

Helpful Report

Posted 1 month ago

“I returned the sandals although they fitted me I couldn't fasten the strap at the ankle, needs to be longer”

Helpful Report

Posted 1 month ago

“I had to return the first pair I ordered as they were too small. I ordered a pair the next size up and they were ok. I have been informed that my refund for the first pair has now been actioned but it is minus the delivery charge and the returned item fee. I expected to lose the delivery charge but I was very disappointed to lose the fee for returning the shoes. If they had been sized properly I wouldn’t have needed to return them. I always take the same size shoes (size 7) wherever I buy them and I have some Lotus trainers in a size 7 so I expected the size 7 shoes to fit. The price of the shoes was £33 but my refund will only be £27 so I have paid £3 to return them. I think this charge should be absorbed by the company, especially as it is cheaper to trade online without multiple premises to maintain. As customers, we have to expect that these items will fit as we don’t have the opportunity to try them. I don’t think I will be purchasing online again.”

Helpful Report

Posted 2 months ago

“Gorgeous shoes but very, very narrow at the toes. My size didn't fit so had to send back!”

Helpful Report

Posted 3 months ago

“I'm currently trying to return them to you, as the shoes are too narrrow and too tight. There was no form with the parcel as to how to do this. Please let me know the procedure. Thank you. URGENT!!!!!!”

Helpful Report

Posted 3 months ago

“Received quickly but a size 5 was more like a size 51/2 so had to return even though I bought some insoles but was still too big , unfortunately wasted money on postage and returns fee which seems unfair when not my fault”

Helpful Report

Posted 3 months ago

Lotus Shoes is rated 4.5 based on 4,111 reviews