Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.47

4.5 Rating 4,753 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 4,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 11th August 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start. Got an e mail saying 8 days ago will be with me soon..still waiting.paid extra for next working day delivery still waiting.sent e mail yesterday no response yet and we called number..answer phone.so not be lookin to good.”

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Posted 4 years ago

“i AM STILL WAITING FOR MY ORDER”

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Posted 4 years ago

“I bought a replacement pair of flip flops for my partner as the ones he'd had for 3 years had seen better days. The stitching has come away after a week of wearing them in the house!”

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Posted 4 years ago

“I returned the shoes and I am still waiting for a £74 refund ! The fact that no one has replied to emails, answered the phone or replied To a message on Facebook messenger out of sheer desperation is disgusting . I have always bought lotus shoes but frankly your customer service is very poor . You are lucky you got one star !”

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Posted 4 years ago

“Unfortunately when my package arrived I have to say I was very disappointed. Not only were the shoes I ordered the wrong colour, they were also completely the wrong style :( All I could do was return them, I was not even able to speak to someone in order to get my order corrected! So, so dissatisfied and disappointed.”

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Posted 4 years ago

“I have been trying to place an order for 6 days you keep sending emails asking why not completed. You will not accep M&S credit card although M&S say there is no reason why you shouldn’t accept it”

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Posted 4 years ago

“I ordered shoes for my mum, which unfortunately did not fit, there was no instructions with my delivery on how to return & receive a full refund. I have sent 2 emails & called lotus all with no success (no response) I am now having to post back to the address on my confirmation email in the hope I will receive a full refund. Fingers crossed! Due to the difficulty in trying to return the shoes I will not be using the online service again. Sandra Donnelly Glasgow”

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Posted 4 years ago

“Ordered my shoes 2/12 still awaiting delivery. Emailed twice to lotus no reply. Rang twice but closed in both occasions even though they were within their specified opening hours. Paid a lot of money and not yet had anything for it or anyone to help me Would never order again and not sure how or if I will get the shoes or my money back!! Jill Allen”

Helpful Report

Posted 4 years ago

“No communication on my delivery at all! Charged £3.95 for next day delivery but boots never arrived at all! Apparently lost by the couriers! Rubbish service”

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Posted 4 years ago

“I did not receive my order. Customers services are very difficult to get hold of. I hope I receive a refund if I cannot get my shoes delivered.”

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Posted 4 years ago

“I was very disappointed with these shoes. They looked nicer on the website but as soon as I took them out the box I realised they were not for me. I did try them on but the back was so stiff I knew they would be very uncomfortable. They were also cheap looking and definitely not worth £59.99.”

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Posted 4 years ago

“I have sent back to narrow”

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Posted 4 years ago

“My sandal sole crack across the width after about 3 weeks use. I emailed several times about a return or replacement which I got no reply from.”

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Posted 4 years ago

“Bought a pair of lotus shoes 2 years ago the most uncomfortable shoes l have bought 69 .99 no coushing on the foot like as if your walking on the pavement terrible 2 times worn help please”

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Posted 5 years ago

“Wrong size shoes in the box”

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Posted 5 years ago

“I cannot give even 1 star. I have been waiting since 9 July for my shoes ordered on line and all I get is excuses for non-delivery. I shall certainly not buy from Lotus again”

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Posted 5 years ago

“Still not received Hermes delivery is awful I have had 8 e mails and still not delivered”

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Posted 5 years ago

“I still haven’t received my order!”

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Posted 5 years ago

“I made an order on 21st July and I haven’t received my items and I have emailed the company twice with no reply. I also tried calling and they do not pick up.”

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Posted 5 years ago

Thank you for your email. Our customer services team sent a reply to your email yesterday. Please do not hesitate to contact us again if you have any further questions. Thank you.

Posted 5 years ago

“Ordered & payed for shoes on 23 July now 31st July & have not yet received my order , discussed !!!!”

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Posted 5 years ago

Lotus Shoes is rated 4.5 based on 4,753 reviews