Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,881 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1596

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the breakfast/bar stools, sturdy well made.”

Helpful Report

Posted 4 months ago

Good Morning Lynne, Thank you for your lovely review! We're so glad you're happy with the stools and appreciate your kind words about their quality. Enjoy! Kind regards Sam

Posted 4 months ago

“Really good breakfast bar stools, steady to sit on and seat material lovely quality. Just one small moan, putting them together was a bit of a challenge - maybe it was me but I found it very hard to get it right on first or second attempt but I am really pleased with my purchase”

Helpful Report

Posted 4 months ago

Good Morning Patricia, Thank you for your review! We're so glad to hear that you love the quality and sturdiness of the stools. We appreciate your feedback on the assembly process—if you ever need any help, feel free to reach out! Enjoy your new stools! Kind regards Sam

Posted 4 months ago

“All good. Good quality and easy to assemble ( no instructions)”

Helpful Report

Posted 4 months ago

Good Afternoon, Thank you for your feedback! We're glad to hear you’re happy with the quality and ease of assembly. We appreciate your note about the instructions and will pass it on to our team. If you ever need any assistance, feel free to reach out and our team will be happy to help. Kind regards Sam

Posted 4 months ago

“The items themselves (bar stools) were perfectly OK and just as described. However the packing was very poor and as a result the bases and the gas lift cylinders collided with one another inside the box during transit. They became dented and the plastic collars which fit round the base were all broken. Lakeland was very good at reacting to the problem and sent replacements very quickly. However if the items had been packed securely none of the time nor expense (for extra shipments) would have been necessary.”

Helpful Report

Posted 4 months ago

Good Afternoon Andrew, Thank you for your feedback and for bringing this to our attention. We're glad to hear that the bar stools themselves met your expectations, but we sincerely apologise for the packing issue that led to the damage during transit. We take your concerns seriously and will work on improving our packaging to ensure this doesn’t happen in the future. We're happy that our team could resolve the issue quickly, but we truly understand how frustrating it must have been. If you need any further assistance, feel free to reach out to us directly at support@lakeland-furniture.co.uk. Kind Regards, Sam

Posted 4 months ago

“Great experience overall! Very pleased!”

Helpful Report

Posted 4 months ago

Good Morning Lila, Thank you for the wonderful feedback! We're so happy to hear you had a great experience and are pleased with your purchase. If there's anything else we can assist you with, feel free to reach out! Kind regards Sam

Posted 4 months ago

“Quick and efficient. Good quality product. Easy assembly.”

Helpful Report

Posted 4 months ago

Good Morning Maddie, Thank you for your fantastic feedback! We’re thrilled to hear you were happy with the quick and efficient service, the quality of the product, and the easy assembly. It’s always our goal to make things as seamless as possible for our customers, and it’s great to know we hit the mark. We hope to see you again soon! Kind regards Sam Lakeland Furniture Team

Posted 4 months ago

“Love this chair. Exactly what I wanted”

Helpful Report

Posted 5 months ago

Good Afternoon Laura, Thank you so much for your wonderful review! We're thrilled to hear that you love your new chair and that it’s exactly what you were looking for. We also want to thank you for sharing the fantastic image of your chair in its new home—it looks amazing! As a token of our appreciation, we’ll be forwarding you a £10 gift voucher to use on your next order. Thank you for choosing us, and we look forward to serving you again! Kind regards Sam

Posted 5 months ago

“Great purchase experience, bar stools delivered very swiftly. Great quality padded seats and covering. However the chrome is not a great quality with a hazy shine, typical for Chinese goods.”

Helpful Report

Posted 5 months ago

Good Afternoon James, Thank you for your feedback! We're delighted to hear you had a great purchase experience and are pleased with the quality of the padded seats and covering on your bar stools. We appreciate your comments regarding the chrome finish and will pass this feedback on to our suppliers as we continuously strive to improve our products. If there's anything else we can assist you with, feel free to get in touch. Thank you for choosing us! Kind regards Sam

Posted 5 months ago

“Fantastic customer service will keep me coming back. The chair I bought came with the wrong base, so I filled in the online form and got a reply within 11 minutes (!!) saying they'd ship the correct ones straight away. Thank you!”

Helpful Report

Posted 5 months ago

Good Morning Ian, Thank you so much for your wonderful review! We're sorry for the mix-up with the chair base, but we're delighted to hear that our team was able to resolve it quickly for you. Your kind words about our customer service mean the world to us, and we’re thrilled to know it will keep you coming back. We look forward to serving you again in the future! Best regards, Sam The Lakeland Furniture Team

Posted 5 months ago

“Chair delivery & assembly all good. Disappointed with colour but all sorted by excellent customer support team thankyou”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for your feedback! We're glad to hear the delivery and assembly went smoothly and that our customer support team was able to resolve the issue with the colour to your satisfaction. Your understanding and kind words mean a lot to us, and we truly appreciate your support. If you need anything else, don’t hesitate to reach out! Best regards, Sam Lakeland Furniture Team

Posted 5 months ago

“Excellent communication, delivery and extremely pleased with product”

Helpful Report

Posted 5 months ago

Good Morning Susan, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you received excellent communication, delivery and you are extremely pleased with the product. If you do have any problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam Lakeland Furniture Team

Posted 5 months ago

“Great quality, perfect communication, Absolutely recommended 👌👌👌👌”

Helpful Report

Posted 5 months ago

Good Morning Ewa, Thank you for leaving a wonderful 5-star review and sharing those lovely images with us—they look absolutely perfect in your home! I’m so glad to hear you’re happy with the great quality and the seamless communication you received. Enjoy your beautiful new bar stools! Kind regards Sam Lakeland Furniture Team

Posted 5 months ago

“Perfect fit”

Helpful Report

Posted 6 months ago

Hi Keith, Thank you for taking the time to leave a 5* review after receiving your order. I am pleased you have found the product to be a perfect fit. If you require anything further then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 6 months ago

“I had a good experience shopping with Lakeland Furniture. One of our Bar Stools was broken, we looked online for replacement stool but could not find one the same. Discovered that Lakeland sell Bar Stool parts. I ordered replacement parts, they arrived promptly and all I had to do was assemble the parts and fit my existing chair to the new base.”

Helpful Report

Posted 6 months ago

Good Morning Colin, Thank you so much for sharing your experience! We're thrilled to hear that you found the replacement parts you needed and that they arrived promptly. Our goal is to make it as easy as possible for our customers to repair and extend the life of their furniture, so it’s great to know the assembly process worked well for you. If you need any further assistance in the future, don’t hesitate to reach out. We’re always happy to help! Kind regards Sam

Posted 6 months ago

“Good quality product, lacked instructions to put together but could be worked out relatively easily. Looks stylish in the home.”

Helpful Report

Posted 6 months ago

Good Morning Stuart, Thank you for taking the time to leave feedback and rating after receiving your order. I am pleased you have found the product to be good quality and looks stylish in your home. We apologize for the missing instructions, but we're happy to hear you found assembly straightforward. If you ever need instructions, a quick email to our support team at support@lakeland-furniture.co.uk, and they'll be happy to forward them to you promptly! Kind regards Sam

Posted 6 months ago

“Lovely chair at a good price with a quick delivery and good customer service.”

Helpful Report

Posted 6 months ago

Good Afternoon, Graeme, Thank you so much for taking the time to leave such wonderful feedback and a 5-star rating following the arrival of your new chair. I’m delighted to hear that you were happy with the speedy delivery, the great value, and the excellent customer service—and that you found the chair to be lovely! If there’s anything else we can assist you with, feel free to get in touch. Enjoy your new chair! Kind regards, Sam

Posted 6 months ago

“Office wheely chair ordered and arrived within 48 hours. Very simple to put together, great value for money, nice and comfortable . Purchase in Lakeland Sale. No grumbles, no complaints, a lovely h chair.”

Helpful Report

Posted 6 months ago

Good Morning Maurice, Thank you for your wonderful review! We're thrilled to hear your office chair arrived so quickly and that you found it easy to assemble, comfortable, and great value for money. It’s always a pleasure knowing our customers are happy with their purchase—especially during the Lakeland Sale! If you ever need anything else, don’t hesitate to reach out. Enjoy your lovely chair! Kind regards, Sam

Posted 6 months ago

“Prompt delivery. Does the job I required.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased it was delivered promptly and does the job you required. If you need any further assistance, don’t hesitate to reach out to our support team at support@lakeland-furniture.co.uk. They’ll be happy to help. Kind regards, Sam

Posted 6 months ago

“Bar stools arrived in time specified. Fit perfectly under our breakfast bar.”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you for the amazing feedback and 5*rating you have given after receiving your new Bar Stools. I am pleased that the delivery went smoothly and they fit perfectly under your breakfast bar. Please do not hesitate to contact us if you require anything further. Kind regards Sam

Posted 7 months ago

“Excellent service and quality, I struggled building up some chairs but they were great in customer service. Helping all the way, with a quick response, and photos to show exactly how to resolve the issue.”

Helpful Report

Posted 7 months ago

Good Morning Darren, Thank you for your wonderful feedback! We're so pleased to hear that our customer service team could assist you with building your chairs and that the photos and quick responses helped resolve the issue. It’s great to know you’re happy with the service and quality. Enjoy your new chairs, and feel free to reach out if you need any more help! Kind regards Sam

Posted 7 months ago

Lakeland Furniture is rated 4.6 based on 2,881 reviews