Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.59

4.6 Rating 2,577 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed, goods delivered next day - end of good experience. On arrival packaging was poor, damaged and wet. Inspecting the goods it was clear these were not fit for sale as new and surprised they would waste their own time with this dispatch and the customers time. Goods received had mold on packaging, rust on chairs (not allowing me to post images for some reason). Now having to wait for a full refund and they want to know my experience so there it is. Update 17/10/2024 - Customer service downgraded to poor. Despite Lakeland Furniture writing a FULL refund will be processed i'm now being told that won't include the delivery charge as we 'received the service paid for'. Last time I checked if I ordered 3 stools last week, they got delivered in poor condiiton and had to be returned I have not actually received the service I paid for as I still don't have the stools thanks to the poor quality control. Thankfully I paid with credit card so any issues with the full refund will be handled under section 75. Thinking about purchasing from this company - find another one and move on. Honestly. not worth the hassle. Disappointed”

Helpful Report

Posted 1 year ago

Good Morning Andrew, Thank you for your review, and we sincerely apologize for the disappointing experience you’ve had. It’s certainly not the standard we aim for, and we are sorry that the product arrived in such poor condition. We appreciate you bringing this to our attention and understand your frustration. We can confirm that your refund will be issued, and we’re glad our customer service team was able to assist you. We strive to improve, and your feedback is valuable in helping us do better. If you have any further questions or concerns, please don't hesitate to reach out. Kind regards, Sam

Posted 1 year ago

“Unfortunately, the outdoor set I ordered had to be returned, but the delivery and customer service of Lakeland Furniture was top notch.”

Helpful Report

Posted 1 year ago

Good Morning Lara, Thank you for your feedback! We're sorry to hear that the outdoor set didn’t meet your expectations, but we're thrilled that our delivery and customer service stood out. If there’s anything we can do to help, please don’t hesitate to reach out! Kind regards Sam

Posted 1 year ago

“Stools arrived well packaged and in lovely condition. Really pleased with them. The seats are smaller than we thought but they are neat and fit well under the breakfast top. They were also reasonably priced.”

Helpful Report

Posted 1 year ago

Good Morning Theresa, Thank you so much for your kind review! We're delighted to hear that you're pleased with your new stools and that they fit well under your breakfast top. It's great to know they arrived in excellent condition and at a price you're happy with. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 1 year ago

“Great stool ideal for the dressing table in our bedroom. Good quality and speedy delivery”

Helpful Report

Posted 1 year ago

Good Morning Linda, Thank you so much for your kind review! We're delighted to hear that the stool is a perfect fit for your dressing table and that you’re happy with the quality and speedy delivery. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 1 year ago

“Very happy with the stools purchased, however disappointed with the confusion over delivery, and lack of response to both telephone call and e mail query.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback, and we're delighted to hear you're happy with the stools! We’re sorry for the confusion over the delivery and any inconvenience caused. I can see that our support team did email you and were awaiting your response. If there’s anything more we can assist you with, please feel free to reach out—we’re here to help! Kind regards, Sam

Posted 1 year ago

“Excellent quality bar stools , after service customer service was brilliant”

Helpful Report

Posted 1 year ago

Good Morning Christine, Thank you for your wonderful feedback! We're thrilled to hear you’re happy with the quality of the bar stools and that our customer service team provided great after-sales support. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new bar stools! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 1 year ago

“Very happy with our second order of two barstools... prompt delivery once back in stock. Love them.”

Helpful Report

Posted 1 year ago

Good Afternoon Chris, Thank you for your feedback! We're thrilled to hear you're very happy with your second order of barstools and that the delivery was prompt once they were back in stock. It’s wonderful to know you love them! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new barstools! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 1 year ago

“Very nice looking and functional chair for home office which is part of the main living area. Fits in nicely and doesn't look too "officey". Chrome compliments upholstery very well.”

Helpful Report

Posted 1 year ago

Good Morning Janette, Thank you for your lovely review! We're so glad to hear that the chair fits in perfectly with your living area and that the design strikes the right balance between functionality and style. The chrome and upholstery combo really does make a difference! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we’d love to see a photo of your new furniture! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 1 year ago

“Dreadful! Box it came in open and damaged, no instructions, impossible to remove a cap on the chair despite using pliers etc and a rip in the fabric on the side of the chair, delayed customer service, now being returned, was told to ensure packacking etc was suitable for return”

Helpful Report

Posted 1 year ago

Good Afternoon Natalie, Thank you for your feedback, and I sincerely apologize for the issues you’ve encountered with your order. We understand how frustrating it must have been, especially with the damaged packaging, missing instructions, and the problem with the chair fabric. Unfortunately, our support team doesn’t work on weekends and I apologise for any delay this may have caused. A collection has been organised for the return but If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards, Sam

Posted 1 year ago

“The bar stools arrived next day after we ordered them. Very easy to put the stools together One of the arm sleeves was punctured , this was reported to Lakeland and a replacement was sent out to us the next day”

Helpful Report

Posted 1 year ago

Good Morning Nick, Thank you for taking the time to leave a review! We’re glad to hear the bar stools arrived quickly and were easy to assemble. I’m sorry to hear about the punctured arm sleeve, but I’m pleased we were able to send out a replacement promptly. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we'd love to see a photo of your new furniture! If you share one on our Facebook page at https://www.facebook.com/lakelandfurn/, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 1 year ago

“Thank you…”

Helpful Report

Posted 1 year ago

Good Morning Karen, Thank you for taking the time to leave a positive review after receiving your order. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we'd love to see a photo of your new furniture! If you share one on our Facebook page at https://www.facebook.com/lakelandfurn/, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 1 year ago

“Item ordered on 9th September with 3-4 day delivery. It is now the 16th September and I've heard nothing. DPD is showing there's an "unexpected error". I've contacted Lakeland Furniture by both their website contact form and email and received no response. Money has been taken for the item. EDIT --> Lakeland Furniture has since responded and rectified this, due to a courier issue. Review has been amended to reflect this.”

Helpful Report

Posted 1 year ago

Good Afternoon David, I’m very sorry to hear about the delay and the issues you’ve experienced with communication. I understand how frustrating this must be. We are resending the product today, and you should receive it within the next few days. We’ll also be looking into the unexpected error with DPD to prevent similar issues in the future. Thank you for your patience, and we sincerely apologize for the inconvenience. If you have any further questions or need additional assistance, please feel free to reach out. Kind regards Sam

Posted 1 year ago

“Ordered x2 grey bar bar stools for our games room they were the more expensive side But definitely worth the money. Good quality Very big and comfortable Will use lakeland furniture again”

Lakeland Furniture 5 star review on 16th September 2024

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you so much for your review and for sending us the image! We’re thrilled to hear that you’re enjoying your new grey bar stools and that they’re proving to be a great addition to your games room. It’s wonderful to know that you feel they’re worth the investment in terms of quality and comfort. For sharing the great image here with us I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. We look forward to serving you again in the future. If you need any assistance or have any questions, feel free to reach out. Enjoy your new stools! Kind regards Sam

Posted 1 year ago

“fab bar stools”

Helpful Report

Posted 1 year ago

Good Morning Sophia, Thank you for taking the time to leave feedback and a 5* rating after receiving your bar stools. I am pleased you have found them to be 'fab' Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We bought 2 of the 2meter taupe brollies. Good quality all round. Great service and value.”

Lakeland Furniture 5 star review on 10th September 2024

Helpful Report

Posted 1 year ago

Good morning Monica, Thank you so much for your wonderful feedback and for sharing the image of your new parasols. They look fantastic in your beautiful garden! As a token of our appreciation, I’ll be sending you a £10 gift voucher to use on your next order with us. Kind regards, Sam

Posted 1 year ago

“Very pleased with my garden furniture good quality and service excellent can not fault would definitely recommend.”

Helpful Report

Posted 1 year ago

Good Morning Lynn, Thank you for the feedback and 5*rating you have given after receiving your new garden furniture. I am pleased you have found the product to be good quality along with an excellent service. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I really like my two kitchen bar stools from Lakeland furniture, and especially pleased I swallowed hard and settled for Cuban Red. What a great, uplifting colour for a dull morning! And not to forget, everything arrived complete, on time, (only 2 days wait) and were assembled within a half hour. I will definitely be buying again.”

Helpful Report

Posted 1 year ago

Good Morning Adrian, Thank you for the wonderful feedback and 5*rating you have given after receiving your order. I am pleased you have found the Cuban red bar stools to be a great, uplifting colour for a dull morning! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Still waiting for it to arrive. No communication beyond carrier saying there would be a delay!”

Helpful Report

Posted 1 year ago

“Had a problem with the original order that was sorted out immediately, thanks very much 👍”

Helpful Report

Posted 1 year ago

Good Morning Kevin, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased the team rectified a problem out swiftly and you are now fully satisfied. Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I am happy with the size of the parasol and the tilt and crank facility but the quality of the umbrella itself is disappointing. The stitches have hanging threads in many places and the fabric is very creased. The creases will drop out in time I guess. Also sort of perturbed It was sent to me from a discount store apparently. I thought lakeland was a decent company not Discount Stock Outlet Ltd. That said the parasol if fine for the price.”

Helpful Report

Posted 1 year ago

Thank you for your detailed feedback. We are glad to hear that you are satisfied with the size and functionality of the parasol. However, we are very sorry to learn about the issues you’ve encountered with the quality of the umbrella fabric and stitching. We understand how disappointing it can be to receive a product that does not meet your expectations. We will address these quality concerns with our supplier to ensure improvements are made. If you need further assistance or wish to discuss this matter more, please contact us at support@lakeland-furniture.co.uk. We appreciate your feedback and will use it to enhance our products and services. Best regards, Shannon Lakeland Furniture Team

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,577 reviews