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Lakeland Furniture Reviews

4.6 Rating 2,881 Reviews
92 %
of reviewers recommend Lakeland Furniture
Company Reviews Product Reviews
4,924
 Questions Insights Metrics Info
4.6
Based on 2,881 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Lakeland Furniture Reviews
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Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Anthony
Verified Buyer
“Placed order and my item arrived in good time, and well packaged. Easy to assemble and exactly what I wanted”
Helpful Report
Posted 7 months ago
Good Morning Anthony, Thank you for your feedback! We’re thrilled to hear your order arrived quickly, was well-packaged, and met your expectations. Enjoy your new item, and let us know if there’s anything else we can help with! Kind regards Sam
Posted 7 months ago
Michael
Verified Buyer
“Great quality promptly delivered.”
Helpful Report
Posted 7 months ago
Good Afternoon Michael, Thank you for the great feedback! We’re thrilled to hear you’re happy with the quality and prompt delivery of the product. If there is anything we can help with then please do not hesitate to contact the support team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam
Posted 7 months ago
Anonymous
Verified Buyer
“Great chair, great delivery, one star off due to lack of instructions to put it together. Although to be fair it was pretty straightforward and minimal. So 4.5 stars really 😀 would order from them again.”
Helpful Report
Posted 7 months ago
Good Morning, Thank you for the great feedback! We’re thrilled to hear you’re happy with the chair and delivery experience! We appreciate your input on the instructions, and we’ll pass it along to our team to make assembly even easier. Looking forward to helping you with future orders—enjoy your new chair! Kind regards Sam
Posted 7 months ago
IAN SCOTT
Verified Buyer
“wanted a replacement bar stool gas piston. Pricign acceptable and very quick delivery. fitted in a couple of minutes - all good”
Helpful Report
Posted 7 months ago
Good Morning Ian, Thank you for the great review! We're glad to hear the gas piston was just what you needed and that installation was a breeze. Quick delivery and quality parts are what we aim for—happy to know you're satisfied. Let us know if we can help with anything else! Kind regards Sam
Posted 7 months ago
Cristina Radu
Verified Buyer
“Very good quality! I am pleased with my bar stools! It is exactly what I wanted!”
Helpful Report
Posted 7 months ago
Thank you, Cristina! We're delighted to hear that you're pleased with your bar stools and that they’re exactly what you were looking for. We strive to provide high-quality products, so it’s wonderful to know we met your expectations. Enjoy your new stools, and thank you for choosing us! Kind regards Sam
Posted 7 months ago
Angela
Verified Buyer
“Very pleased with delivery and well wrapped furniture would recommend”
Helpful Report
Posted 7 months ago
Good Morning Angela, Thank you for your kind words! We’re so pleased to hear that you’re happy with the delivery and the careful packaging of your furniture. If you’d like to share a photo of your new items on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Thanks again for choosing us and for the recommendation! Kind regards, Sam
Posted 7 months ago
Heather Robinson
Verified Buyer
“Very quick on delivery and polite and well mannered delivery guys,very pleased with my bar stools”
Helpful Report
Posted 7 months ago
Good Afternoon Heather, Thank you for sharing your experience! We’re so glad to hear that you’re happy with your bar stools and that the delivery was quick and seamless. Our team takes pride in making each delivery a pleasant experience, so it’s wonderful to hear they left a positive impression. Enjoy your new bar stools, and feel free to reach out if you need anything else! Kind regards Sam
Posted 7 months ago
Eveli
Verified Buyer
“Dark green, almost black colour, not like in the photo. But otherwise very comfortable.”
Helpful Report
Posted 7 months ago
Good Morning Eveli, Thank you for your feedback. We're glad to hear you find the furniture comfortable! We’re sorry to hear the colour didn’t meet your expectations. We do take all the images ourselves in the photo room but If you have any concerns or would like to discuss this further, please don’t hesitate to reach out to our support team at support@lakeland-furniture.co.uk they’ll be happy to assist. Best regards, Sam
Posted 7 months ago
Debra
Verified Buyer
“Very good service Had a small problem with the item and it was swapped out and sorted very quickly”
Helpful Report
Posted 7 months ago
Good Morning Debra, Thank you for the feedback and the 5*rating you have given after receiving your order. I am pleased you received very good service and the team helped to rectify a small problem swiftly. If you’d like to share a photo of your beautiful new stools on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Thanks again for choosing us! Kind regards, Sam
Posted 7 months ago
Janet
Verified Buyer
“My very expensive island stools were breaking. Weld of the foot rest to the stand breaking off. I replaced all the bases with matte black & circular foot rest. Far more strength in that design. They arrived very quickly & my daughter & I had all 6 stool bases replaced & looking more modern in about 30 minutes. All 6 base replacements weren't the price of 1 stool. Excellent!”
Helpful Report
Posted 7 months ago
Good Morning Janet, Thank you for sharing your experience! We're glad to hear the matte black bases with the circular footrest were a great solution and gave your stools a stronger, more modern look. It’s awesome that the replacements were quick and affordable, especially compared to the cost of a new stool. If you ever need more assistance, we're here to help! Enjoy your refreshed stools! Kind regards Sam
Posted 7 months ago
Sharon
Verified Buyer
“Great bar stools. Great price and service”
Helpful Report
Posted 7 months ago
Good Morning Sharon, Thank you for your review! We're so happy to hear that you're pleased with the bar stools, price, and service. It means a lot to us! If you ever need anything else, we're here to help. Enjoy your new stools! Kind regards Sam
Posted 7 months ago
Andrew
Verified Buyer
“Order placed, goods delivered next day - end of good experience. On arrival packaging was poor, damaged and wet. Inspecting the goods it was clear these were not fit for sale as new and surprised they would waste their own time with this dispatch and the customers time. Goods received had mold on packaging, rust on chairs (not allowing me to post images for some reason). Now having to wait for a full refund and they want to know my experience so there it is. Update 17/10/2024 - Customer service downgraded to poor. Despite Lakeland Furniture writing a FULL refund will be processed i'm now being told that won't include the delivery charge as we 'received the service paid for'. Last time I checked if I ordered 3 stools last week, they got delivered in poor condiiton and had to be returned I have not actually received the service I paid for as I still don't have the stools thanks to the poor quality control. Thankfully I paid with credit card so any issues with the full refund will be handled under section 75. Thinking about purchasing from this company - find another one and move on. Honestly. not worth the hassle. Disappointed”
Helpful Report
Posted 7 months ago
Good Morning Andrew, Thank you for your review, and we sincerely apologize for the disappointing experience you’ve had. It’s certainly not the standard we aim for, and we are sorry that the product arrived in such poor condition. We appreciate you bringing this to our attention and understand your frustration. We can confirm that your refund will be issued, and we’re glad our customer service team was able to assist you. We strive to improve, and your feedback is valuable in helping us do better. If you have any further questions or concerns, please don't hesitate to reach out. Kind regards, Sam
Posted 7 months ago
Bill Jefferson
Verified Buyer
“Good service good product”
Helpful Report
Posted 7 months ago
Good Morning Bill, Thank you so much for your wonderful review, Bill! I am pleased you have received good service and a good product too! If you’d like to share a photo of your beautiful new stools on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Thanks again for choosing us! Kind regards, Sam
Posted 7 months ago
Mandy
Verified Buyer
“Great product with very fast delivery Would definitely use this company again. Highly recommended”
Helpful Report
Posted 8 months ago
Good Morning Mandy, Thank you so much for your kind words! We're thrilled to hear that you're happy with the product and the fast delivery. We look forward to serving you again in the future! If you're ever in need of anything else, don't hesitate to reach out. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam
Posted 7 months ago
Sam
Verified Buyer
“Beautiful chair, great quality!”
Helpful Report
Posted 8 months ago
Good Morning Sam, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the chair to be beautiful and great quality too! We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam
Posted 7 months ago
Lara Cowley
Verified Buyer
“Unfortunately, the outdoor set I ordered had to be returned, but the delivery and customer service of Lakeland Furniture was top notch.”
Helpful Report
Posted 8 months ago
Good Morning Lara, Thank you for your feedback! We're sorry to hear that the outdoor set didn’t meet your expectations, but we're thrilled that our delivery and customer service stood out. If there’s anything we can do to help, please don’t hesitate to reach out! Kind regards Sam
Posted 8 months ago
Deborah
Verified Buyer
“Good communication and arrived on time Excellent customer service”
Helpful Report
Posted 8 months ago
Good Morning Deborah, Thank you for your kind words! We're glad to hear that you were happy with our communication and customer service. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam
Posted 8 months ago
Jacquelyn
Verified Buyer
“Quick delivery - love my new chairs”
Helpful Report
Posted 8 months ago
Good Morning Jacquelyn, Thank you for taking the time to leave a 5*review after receiving your order. We are pleased you love your new chairs and they arrived quickly. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam
Posted 8 months ago
THERESA ILIFFE
Verified Buyer
“Stools arrived well packaged and in lovely condition. Really pleased with them. The seats are smaller than we thought but they are neat and fit well under the breakfast top. They were also reasonably priced.”
Helpful Report
Posted 8 months ago
Good Morning Theresa, Thank you so much for your kind review! We're delighted to hear that you're pleased with your new stools and that they fit well under your breakfast top. It's great to know they arrived in excellent condition and at a price you're happy with. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam
Posted 8 months ago
Pete
Verified Buyer
“We purchased new breakfast bar stools which are perfect for our new kitchen. Speedy delivery and great prices too.”
Helpful Report
Posted 8 months ago
Good Morning Pete, Thank you so much for your review! We're thrilled to hear that you're happy with your new breakfast bar stools and that they are a perfect fit for your new kitchen. It’s great to know you were pleased with both the speedy delivery and the competitive pricing! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam
Posted 8 months ago
Lakeland Furniture is rated 4.6 based on 2,881 reviews
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