Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.59

4.6 Rating 2,565 Reviews

90 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 3 star review on 23rd September 2025

1581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the garden furniture we purchased, delivery quick, delivery driver courteous n kind, receptionist very efficient and helpful, excellent response to a query we had.”

Helpful Report

Posted 1 year ago

Good Morning Lynn, Thank you again for the 5*ratings you have given after receiving your order. I am pleased you love the garden set and the overall experience of ordering from us to delivery. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Our delivery was delayed by the courier by one day. The box was eventually delivered later than requested and heavily damaged and wide open. We put the chair together and noticed some cosmetic damage to one of the legs. Overall we like the chair but were not impressed by the courier who were late.,lied about the delivery and damaged the box and possibly the furniture inside. We have taken photographs if you are interested.”

Helpful Report

Posted 1 year ago

Good Morning Vaughn, Thank you for the feedback you have given after receiving your order. I am very sorry to see and read that on delivery the box had been badly damaged and part of the base is damaged. Thank you for the images, could I ask you to please email the support team direct along with the images here and your order number or delivery post code and the team will look into this and get back to you asap. The email is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 1 year ago

“Ordered three new stools look lovely in my new kitchen. There was a missing part which they despatched immediately. Will definitely use them again”

Helpful Report

Posted 1 year ago

Good Morning Renu, Thank you for taking the time to leave a 5*rating after receiving your order of new bar stools. I am sorry you found there to be a missing part but I am pleased the team rectified this swiftly for you and your new stools look lovely in your new kitchen! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Excellent quality ! Very easy to assemble and extremely happy with the stylish and sturdy bar stools ! Will happily purchase from these again”

Helpful Report

Posted 1 year ago

Good Morning Katie, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you found the items easy to assemble, excellent quality, and you are extremely happy with the stylish sturdy bar stools. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Good delivery service. Slightly disappointed with looseness if seat cover.”

Lakeland Furniture 4 star review on 17th June 2024

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for the feedback you have give after receiving your order. I am sorry to read you are disappointed with the looseness of the seat cover. Please do not hesitate to contact the support team direct along with a picture of the seat and they will look into this for you. The email is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 1 year ago

“Bought 6 Portman Burnt Orange Velvet Swivel Bar Stools for a kitchen refurb. Quality is good, comfort is excellent and I like the fact that they are quite light to move around and when gassed down to their lowest setting they sit under our kitchen island. Also great value as we got 10% off as a first order from the website. Customer service is spot on, a human who works for Lakeland answers the phone and is knowledable and helpful. Our delivery contained a couple of dented base units which were replaced by the next day with no quibbles or returns needed. Very happy customer!”

Helpful Report

Posted 1 year ago

Good Afternoon Joel, Thank you for the wonderful feedback and 5*rating you have given after receiving the Portman Bar Stools. I am pleased the team helped rectify an issue with the bases swiftly and you are now fully satisfied and found them to be good quality and comfortable too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Easy to put together, comfortable and look great in the kitchen”

Helpful Report

Posted 1 year ago

Good Morning Leigh, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the product easy to assemble, comfortable and they look great in your kitchen. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“My office chair has arrived with no instructions and a mark on the velvet. I like the chair but do not want the mark and need instructions to out it together”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback. I am sorry to hear your order has arrived with imperfections. If you email our customer service team on support@lakeland-furniture.co.uk with your order number, they shall be quick to sort this query out for you :-) I hope this helps.

Posted 1 year ago

“Really disappointed as the vintage leather is not the colour on the website and more like the standard green. Husband won't let me return as he has already built them and ordered them so really upset as spent months trying to find ones the correct colour.”

Lakeland Furniture 2 star review on 5th June 2024

Helpful Report

Posted 1 year ago

Good Morning, I am very sorry to see you are not happy with the items you have received. Looking at the image you have provided I can see you have received the vintage green colour, which is egg shell finish with mottling throughout the colour which gives the vintage effect; whereas the green faux leather is a shiny finish and a bottle green colour with no mottling. We do offer a free exchange service within 30 days of ordering, if you wish to do this please email support@lakeland-furniture.co.uk. I hope this helps. Kind Regards, Shannon

Posted 1 year ago

“Sent my chair on time but a part was missing. I contacted them via their portal and they sent the missing part out first class mail the following day. Great service”

Helpful Report

Posted 1 year ago

Good Morning Robert, Thank you for the feedback and rating you have given after receiving your order. I am sorry to read that part of your order was missing but I am pleased the team rectified this swiftly for you and you are now fully satisfied with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“3 stools perfect, 1 stool substandard Emailed Lakeland day after delivery and attached photos of substandard item , as yet not reply”

Lakeland Furniture 3 star review on 3rd June 2024

Helpful Report

Posted 1 year ago

Good Morning James, I am sorry to read that one stool was substandard on delivery. Looking into this just now the support team have informed me that they have been in touch and a replacement has now been sent out. I hope this information helps but if you do require anything further then please do not hesitate to contact the team and they will be happy to help. Kind regards Sam

Posted 1 year ago

“I want to return because it doesn't fit my garden table could you arrange it to be collected ASAP please”

Helpful Report

Posted 1 year ago

Good Morning Laura, Thank you for the feedback. Looking into this with the support team they did reply to your email on the 16th May at 8.55am with all the return details. If you are still having trouble can you please get in touch with them at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 1 year ago

“I bought a velvet swivel desk chair for my hobby room. The chair arrived quickly and well packaged. Very easy to assemble, looks great. Delighted with my purchase. Thank you Lakeland Furniture!”

Helpful Report

Posted 1 year ago

Good Morning Joanne, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased the chair arrived quickly, was easy to assemble and you are delighted with the product! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Have just received my bar stools and the quality is excellent, delivery great and customer services is top notch.”

Helpful Report

Posted 1 year ago

Good Morning Hendrik, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you have found the bar stools to be excellent quality, delivery great and the customer service to be top notch. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Still waiting for the item, tracking info is useless so not impressed with service so far. Can’t comment on item purchased as I haven’t received it!”

Helpful Report

Posted 1 year ago

Good Morning, I am very sorry to see this. Looking into this I can see your order is out for delivery today between 1pm and 2pm. I hope this helps, Kind Regards, Shannon

Posted 1 year ago

“order with a promise that my garden umbrellas would be with me in 4-5 days. no sign of them, no tracking available and no idea if or when they will be delivered”

Helpful Report

Posted 1 year ago

Good Morning Clare, I'm very sorry to see your item is taking longer than usual. Looking into this I can see the items are currently on their way to you. You can track this using tracking number PBXA4479689001 on the parcel force website. I hope this helps, Shannon

Posted 1 year ago

“Arrived in a box that had clearly been used before - complete with torn off address label - and no instructions on how to put together included. Fortunately, I'd bought similar stools for the kitchen and to be honest, it wasn't rocket science anyway, taking only a few minutes to put together. It is 'small' but as someone short of leg at only 5'3", it's a good 'fit' for me in a bedroom office still being refurbed. All in all, happy with the purchase and the price HAD gone down a bit by the time I ordered, maybe as this was a 'return' (?)”

Helpful Report

Posted 1 year ago

Good morning Diane, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read you received no assembly instructions and I also apologise for the box your order arrived in but please be rest assured that the chair is not a returns. If you would still like some assembly instructions for the future then please do email the support team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 1 year ago

“Ordered two bar stool, arrived quickly but they have lots of faults/damage emailed them twice but no response.”

Helpful Report

Posted 1 year ago

Good Morning Jane, I am sorry to read that the bar stools that have arrived are faulty and I do apologise regarding this. I have spoken with the support team just now and they have informed me they are unable to locate your email and have asked if you could possibly email them direct at support@lakeland-furniture.co.uk along with the images and they will look into this for you today. Once again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 1 year ago

“Delivery was very prompt but The bar stool I bought isn't at all comfortable which is very disappointing.”

Helpful Report

Posted 1 year ago

Good Morning Susan, Thank you for the feedback you have given after receiving your order. I am sorry to read the bar stool that arrived is not comfortable for you and I do apologise regarding this. Please do not hesitate to contact the support team if you would like to speak to someone regarding this and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk I hope this helps. Kind regards Sam

Posted 1 year ago

“I can't write a review on the product, as it is a surprise present for my friend. They look amazing, and I love the colour, but they are still wrapped up for him to open in June. I must say the delivery service was excellent! I can't believe how quick it was and I hope he likes the bar stools as much as I do. Many thanks to all concerned”

Helpful Report

Posted 1 year ago

Good Morning Pamela, Thank you for taking the time to leave feedback and a 5*rating after receiving the order of the bar stools for your friend. I am pleased you received excellent service and we hope also that he likes them as much as you do. If there are any problems then please do let the support team know. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,565 reviews