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Infinity Motorcycles Reviews

4.8 Rating 8,763 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

Product Reviews

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

65

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered fork oil online on the day I wanted to pick it up as I needed it on that day. I traveled 20 mike's to pick it up from your warehouse in Camberley but was told they don't keep it at those premises. They guy was polite enough and apologised, but that didn't help and I was disappointed I traveled that distance expecting the oil to be there as I want informed when I bought it online.”

Posted 3 years ago

Hello, I'm sorry your order was not ready at our Camberley store. We despatch a confirmation email at the time of your order, and we send a separate notification when your order is ready to collect. For some products, we need to order the item from our supplier before it is available for collection, so unfortunately I think you may have travelled to our store before the "Ready to Collect" email notification was sent. If you have any questions or queries on this, please do not hesitate to contact us. Kind regards, Jonah

Posted 3 years ago

“Tried saying I sent item back as not good”

Posted 3 years ago

Hi Phil, I'm sorry you were unhappy with your helmet. I believe you have now sent this back to us and we have processed your refund. If there is anything else we can do for you, please do not hesitate to contact us. Kind regards, Jonah

Posted 3 years ago

“If I had received the item it would have been easier to write a review.”

Posted 3 years ago

Hello, I'm sorry you have yet to receive your preorder. I can confirm that your trousers have just arrived at our warehouse, and they will be despatched for you to receive tomorrow. You will receive a follow-up email shortly with tracking information for your order. If you have any questions or queries, please do not hesitate to contact us again. Kind regards, Jonah

Posted 3 years ago

“I have returned two items to store nearly two weeks ago and have not yet received the refund. I cannot get through on the phone and have emailed twice with no response.”

Posted 3 years ago

Hi Brett, I'm sorry you haven't received a refund yet. I will drop you an email regarding this in order to investigate your return. Kind regards, Jonah

Posted 3 years ago

“I made the order of the items online and then was called to be advised the items were out of stock. The website should have advised of this at the time I ordered”

Posted 3 years ago

Hi Chris, I'm sorry for your recent experience shopping with us. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where a size or an item may be showing as in stock on our website but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide the items in your order and we sincerley apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Jonah

Posted 3 years ago

“Still waiting after 8 months for an order I placed. Now emails being ignored, have no idea what’s happening so shopping elsewhere now”

Posted 3 years ago

Hello, I'm sorry you have not received your order. Due to the effects of COVID-19 in regards to manufacturing and shipping, the expected dates for some 2021 products were pushed back to later in the year. Can you please contact us on 0800 130 3377 or email info@infinitymotorcycles.com so we can look into your order? Kind regards, Jonah

Posted 3 years ago

“Terrible customer service. I went to the Clapham store to try some leather trousers only to find the staff annoyed by my questions, unhelpful, and with a "know it all" attitude. Never again”

Posted 3 years ago

Hi Alessandro, I'm sorry for the delay in responding to your review, and I apologise that you were unhappy with your recent experience in our Clapham store. The aim of our sales staff is to endeavour to do whatever they can to assist you, but if you feel our staff were unhelpful in this regard, we apologise and will whatever we can to improve our services. I have forwarded your review to the manager of our Clapham store to ensure your feedback is addressed, but if you need any further assistance, you can contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“The item purchased was not in stock and the money then needed to be refunded. The saving grace was that the customer service manager was very pleasant to deal with on the phone.”

Posted 3 years ago

Hi Stuart, I'm sorry you were unhappy with your recent order with us. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where a size or an item may be showing as in stock on our website but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide one of the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“Asked about a genuine Shoei Glamster dark visor, was told you had them in stock, placed my order and a Bob Heath pattern visor without Pinlock turned up, checked your website and it shows a Genuine Shoei Glamster Pinlock dark visor, kept it because it's better than wearing sunglasses with a clear visor”

Posted 3 years ago

Hi Gary, I'm sorry you were unhappy with your recent order with us. Our picking and packing team prepare hundreds of parcels daily and we try to be as accurate as possible, but from the sounds of things, you may have received the incorrect product; we apologise for this. If you were to let us know at the time that you received the wrong item, we would've been able to arrange a free return for you and dispatched the correct product to you as soon as possible. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Jonah

Posted 3 years ago

“Poor communication. Still awaiting a reply.”

Posted 3 years ago

Hi Chris, I'm sorry you were unhappy with our customer services. My colleague Mike had responded back to your initial email 30 minutes after your enquiry, but I understand you may have missed this. We said that the Optimate 4 was likely to be unavailable until May but I believe you recently made an order for one and this was delivered to you in March. I hope you are happy with your order. If there is anything else I can help you with, please do get in touch on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“List items as in stock online when in reality there not refunded in the end and shopped else where”

Posted 3 years ago

Hi Joseph, I'm sorry for the delay in responding to your feedback, and that you were unhappy with your recent order with us. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where size or an item may be showing as in stock on our website, but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide one of the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 3 years ago

“Wanted to buy with Klarna and pay over 3months. Thought I had done this correctly. Pointed out to Klarna and infinity. No apology no empathy, so no more custom from my thank you very much...”

Posted 3 years ago

Hi Brian, I'm sorry you were unhappy with your recent order. I have spoken with my colleague with whom you previously spoke on the phone, and it's my understanding that you chose the incorrect payment method at the time of your order. This was not our mistake, as this is clearly communicated to you at the time of purchase and on the Klarna app, but we would have been able to cancel your order and so you could place it again using a different payment method. Unfortunately, once you chose that Finance payment method during checkout, the scheduled payment date for Pay in 30 days could not be changed. If there is anything else I can help you with, please do let us know. Kind regards, Jonah

Posted 3 years ago

“The online system does not let me use my vouchers feels like a pure skank”

Posted 3 years ago

Hello, I'm sorry you had difficulty attempting to use your vouchers online. You may have entered in the voucher code incorrectly - if you contact us via 0800 130 3377 or email club@infinitymotorcycles.com, our online team can look into this for you. Kind regards, Jonah

Posted 3 years ago

“Bought a pair of boots but phoned them prior to the purchase to see if they have it in stock or not as it was supposed to be a birthday gift and was told if the website shows it "In stock" then it's defo in stock and can be collected the same day. Order was placed but received an email saying that they don't actually have it in stock and must order it from the vendor. Arrived 7 days later. Very disappointed as it was supposed to be birthday gift. The staff were very friendly though.”

Posted 3 years ago

Hi Behzad, I've had a look into what has happened with your order and can only apologise for the disappoint caused. The item you ordered were showing as "In Stock - Usually delivered within 2-3 working days" on our website. As your order was placed on 23/12/2020 at 17:36 for click & collect, it was not picked up until the next day on Christmas Eve. Unfortunately, due to the time of year the supplier for these boots were closed until the New Year. There was an issue with our website with calculating the stock delivery times over the Christmas period so I apologise for this delay to yourself. I'll pass on your positive comments to the Clapham store, they are a great team in there. Kind regards, Tom

Posted 3 years ago

“So far I am very disappointed, ordered my helmet online and it arrived 4 days later, sun visor completely broken, fair enough these things happen. Returned the helmet and they sent out a replacement, sun visor broken. Both helmets came from the same shop, completely incompetent if you can't check a replacement helmet for a customer who has already been giving a broken one. I have scheduled another return and will probably get another broken helmet,”

Posted 3 years ago

“It took a long time to be delivered, while I was waiting I didn't get any email, any update, any tracking number, nothing, I will never buy again, thanks.”

Posted 3 years ago

Hi, I'm sorry you were unhappy with your order. We expected to deliver your order within 2-3 working days, with an estimated delivery date of December 1st, which was communicated to you via email at the time of purchase. However, we did have a global message on our website to expect slight delays due to the increase in orders during Black Friday. We sent you a tracking notification via SMS on the 30th Nov, and your order was delivered on December 2nd. I understand your disappointment that your order was a bit later than expected, but due to Black Friday and the holiday season, we did precaution customers to expect shipping delays. Please understand this was not a reflection of our usual processes and delivery times. If you were to shop with us again, we will process and deliver your items as quickly as possible, but during the busiest commercial times of the year, longer delivery times are to be expected. Kind regards, Jonah

Posted 3 years ago

“Bad customer service”

Posted 3 years ago

Hello, I'm sorry that you were not completely satisfied with our customer service. We value your feedback and are constantly seeking to improve wherever we can. Could you provide us more detail on how we disappointed you and is there anything I can do to help? You can email us at reviews@infinitymotorcycles.com or respond to this comment here. Kind regards, Jonah

Posted 3 years ago

“I ordered a Richa laminated jacket and trousers. You sent the wrong model jacket. I received the correct trousers but clearly they were a previously returned item as there were no tags, labels or even receipt. They weren’t even in any kind of package or bag. A total disappointment, all items returned and order cancelled.”

Posted 3 years ago

“Very poor part exchange if your going to screw me kiss me first”

Posted 3 years ago

“Item never arrived. Then weeks later parcel force claim to have relieved and yet no card left and don’t have my items . Avoid at all costs !”

Posted 3 years ago

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Infinity Motorcycles is rated 4.8 based on 8,763 reviews