Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

“My order was sent the the billing address I had given which is over 100 miles away…”

Posted 3 years ago

Hi, I am sorry to hear about your recent experience with Infinity Motorcycles. If you would like to contact us about this issue please call us on 0800 130 3377 or email us at info@infinitymotorcycles.com We hope this recent experience with us will not change your view on shopping with us. Thanks Danielle

Posted 3 years ago

“I would leave zero if I could. I ordered a product and was contacted by parcel force with a delivery date, I waited in all day (a days holiday) for it to arrive. I contacted Parcel Force to be told the wrong address had been put on the package. I then contacted Infinity who admitted the blunder and I was told they would send another right away, then received an email saying they had no stock they will send as soon as they have stock. I replied asking if they can arrange a Saturday delivery as I work during the week and I had wasted a days holiday waiting in for the first order. They said I had to pay a further £12 for this, when I complained and said I am not happy with this and asked for a refund, their customer advisor Jack just said ok we will refund you. Where is the customer “Good Will” wasting my valuable holiday time!!”

Helpful Report

Posted 3 years ago

Hi Tim, I apologise for the recent experience you have had with Infinity Motorcycles. I have had a look into your order and I can see that we made a human error when shipping the product to you. We asked Parcelforce to change the shipping address however due to their policies we could not do this for you. Our efforts in trying to rectify this error were the only options available due to the stocking error and we apologise that this was not satisfactory. I am sorry that this visit with Infinity Motorcycles has been unsatisfactory and we do not wish for the experience you have received to be the reason you do not shop with us anymore. Therefore, we want to offer you a £5 apology voucher. I can also confirm that we have refunded your order and should be in your bank soon. Thanks Danielle

Posted 3 years ago

“I would leave zero if I could. I ordered a product and was contacted by parcel force with a delivery date, I waited in all day (a days holiday) for it to arrive. I contacted Parcel Force to be told the wrong address had been put on the package. I then contacted Infinity who admitted the blunder and I was told they would send another right away, then received an email saying they had no stock they will send as soon as they have stock. I replied asking if they can arrange a Saturday delivery as I work during the week and I had wasted a days holiday waiting in for the first order. They said I had to pay a further £12 for this, when I complained and said I am not happy with this and asked for a refund, their customer advisor Jack just said ok we will refund you. Where is the customer “Good Will” wasting my valuable holiday time!!”

Helpful Report

Posted 3 years ago

Hi Tim, I apologise for the recent experience you have had with Infinity Motorcycles. I have had a look into your order and I can see that we made a human error when shipping the product to you. We asked Parcelforce to change the shipping address however due to their policies we could not do this for you. Our efforts in trying to rectify this error were the only options available due to the stocking error and we apologise that this was not satisfactory. I am sorry that this visit with Infinity Motorcycles has been unsatisfactory and we do not wish for the experience you have received to be the reason you do not shop with us anymore. Therefore, we want to offer you a £5 apology voucher. I can also confirm that we have refunded your order and should be in your bank soon. Thanks Danielle

Posted 3 years ago

“I placed the order on the 18th of this month for the estimated delivery time, but 8 days have passed since the order and still my order has not arrived. Definitely a store I would not recommend to anyone.”

Helpful Report

Posted 3 years ago

Hi Salih, Apologies for the delay with your order. I can see that the order was delivered today. As you ordered on 15/10/2022, which was a Saturday the order would be processed on Monday. As we had to order the trousers from our supplier the product was picked up by our carrier on 20/10/2022. Due to Parcelforce strikes on the 20/10/2022 your parcel was shipped on the 21/10/2022 and delivered to you on the 24/10/2022. Apologies for your unsatisfactory visit to Infinity Motorcycles. Thanks Danielle

Posted 3 years ago

“I placed the order on the 18th of this month for the estimated delivery time, but 8 days have passed since the order and still my order has not arrived. Definitely a store I would not recommend to anyone.”

Helpful Report

Posted 3 years ago

Hi Salih, Apologies for the delay with your order. I can see that the order was delivered today. As you ordered on 15/10/2022, which was a Saturday the order would be processed on Monday. As we had to order the trousers from our supplier the product was picked up by our carrier on 20/10/2022. Due to Parcelforce strikes on the 20/10/2022 your parcel was shipped on the 21/10/2022 and delivered to you on the 24/10/2022. Apologies for your unsatisfactory visit to Infinity Motorcycles. Thanks Danielle

Posted 3 years ago

“When I want to buy on line ,it doesn't recognise my email, and I have to pur all my information in again please sort it and I might buy more on line.”

Helpful Report

Posted 3 years ago

Hi Kevin, Apologies for the confusion, for the website to remember your details you will need to create an online account with us. You can create this here - https://www.infinitymotorcycles.com/auth/register If you would like more information on this please email info@infinitymotorcycles.com Thanks Danielle

Posted 3 years ago

“Not very happy at all. Placed my order with next day delivery over two weeks ago expecting it to be delivered on the Saturday or Monday, when I knew I would be home to collect it. Turns out after many emails and phone calls that they sent it to the wrong person. Still waiting for the order to be completed, with NO notification from infinity. I'm going to have to do more phone calls and emails again. Not good enough...No customer service at all.....but they took my money quick enough!!!!”

Helpful Report

Posted 3 years ago

Hi, I am very sorry about your recent experience with Infinity Motorcycles. I can see that one of your products was delivered on 10/10/2022 and the second product is on its way to you. This should be with you by Tuesday 18/10/2022. My apologies for this error with your order. Thanks Danielle

Posted 3 years ago

“While your sales service is acceptable, despite reminders, we have not had a VAT invoice so you get only a single star :( :(”

Helpful Report

Posted 3 years ago

Hello, We are sorry for the experience that you have had with Infinity Motorcycles I have had a look into this and I can see that a VAT invoice was sent to you on 03/10/2022. I am sorry that there was a delay in responding to you. We hope your next visit is up to standard. Thanks Danielle

Posted 3 years ago

“Not received purchase 1 week after ordering a product that was shown to be in stock, and no notification of when I will receive my purchase.”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear about your experience with Infinity Motorcycles. You ordered on 17/09/2022 which was a Saturday, therefore with the bank holiday on 19/09/2022, your order was not processed until 20/09/2022 which is when it was ordered from our supplier for you. As Furygan is based in France, the products must pass customs and be delivered to one of our stores so we can ship the boots to you. On the day of your order, you were given an estimated delivery date of 11/10/2022. Thanks Danielle

Posted 3 years ago

“Totally let down by Parcel Force. Please use anyone other than them.”

Helpful Report

Posted 3 years ago

Hi, We are sorry that you have had a bad experience with Infinity Motorcycles. We constantly evaluate our parcel delivery service and the general consensus of our customers suggest they are happy with Parcelforce. However we understand your disappointment, and should you purchase from us again, we offer an alternative courier to dispatch your order. You can request this via email after you make an order online. Thanks Danielle

Posted 3 years ago

“Keep sending the wrong product every time fed up of phoning up trying to explain which item’s I want, then have to go to the post office to return the wrong item back with a letter telling them which item I want only to receive the same item I’ve just sent back very poor service 😖”

Helpful Report

Posted 3 years ago

Hi Richard, I apologise for the experience that you have had with Infinity Motorcycles. If you could email us at info@infinitymotorcycles.com with your order number so that we can delve deeper into this for you. I again apologise for the error with your order. Thanks Danielle

Posted 3 years ago

“Trying to purchase waterproof trousers but when I put sizes in the previous one disappears.”

Helpful Report

Posted 3 years ago

Apologies that you are having difficulties on our website. Are you able to email info@infinitymotorcycles.com to expand on the information given above? Thanks Danielle

Posted 3 years ago

“Happy enough with the products. However, I couldn’t place the order online and because I live on the Isle of Man I was charged for delivery which costs no more than if I lived in the UK. Infinity need to address this if they want to sell “offshore”.”

Helpful Report

Posted 3 years ago

“Bought a RST ALPHA 4 CE TEXTILE TROUSERS on their website; when choosing the size it doesn’t make it clear if it’s EU or UK size that I’m picking but the size guide shows ONLY EU size therefore logically I should’ve been choosing on EU size. But that’s not the case. After 4 days of waiting to go pick up the item on the store, when I get there I was expecting to have a M size (42 EU) but instead I got a 4XL size (52EU). Only noticed the “mistake” when I got home so I had to waste more time and fuel to go back again on the next day to the store and ask for another size. It turns out the item was discontinued and I had to get my refund. Wasted a lot of time and money for nothing, as an infinity motorcycle customer I found it sad that their website can me so confusing.”

Helpful Report

Posted 3 years ago

Hi Heitor I am sorry about the confusion on the size guide on the trousers as this was not correct and we mislead you into purchasing a size which would not fit you. We will be correcting size guides to make sure this does not happen again. We will contact you separately. Thanks Danielle

Posted 3 years ago

“Sorry folks, let me down a bucket full. Waited on delivery for seven days to then find out there was a delivery problem. Not good in this day and age”

Helpful Report

Posted 3 years ago

Hi Martin I am sorry that you're unhappy with the delivery time. The estimated delivery date for your order was 09/08/2022 as we had to order the jeans from the supplier. Sorry for the issues following this. Thank Danielle

Posted 3 years ago

“My order was sent to the Glasgow shop all though I had asked for it to be delivered to my home. Luckily I had been tracking the parcel and suspected it was going to the shop. I called the shop with my concerns and I asked if they could let me know if they received it. With the tracking informing me the parcel had been delivered and I hadn’t received it. I called the shop who had no knowledge of the delivery or my previous call. Eventually the parcel was found and I offered to pick it up as it was a birthday present for the following day. On arrival at the shop I was given the parcel and the staff member could now remember my first call. I am very disappointed in the service.”

Helpful Report

Posted 3 years ago

Hi Stuart, My sincere apologies for this mistake. This was a mix-up with our logistics departments and we will take steps to ensure that this doesn't happen again. I hope that you are enjoying your order. We will contact you separately to discuss this further. We are very sorry again for the experience that you received. Thanks Danielle

Posted 3 years ago

“Gloves were in stock on your web site, but received no email. i had to ring to find out they were out of stock 3 days later.”

Helpful Report

Posted 3 years ago

Hi Paul, We apologise for not being able to meet your expectations on this occasion. I have discussed your enquiry with our online sales team and our online sales manager, Mike said he contacted you to offer you the same pair of gloves but in a different colour the day after you purchased. I understand that this isn't the product that you have ordered and I apologise again that the gloves that you ordered were not in stock. If you would like to order with us again, we will do our utmost to ensure that you are satisfied with your purchase. Thanks Danielle

Posted 3 years ago

“Can't get the hand inside the gloves. Too narrow. Money wasted.”

Helpful Report

Posted 3 years ago

Hi, You are welcome to return or exchange the gloves if they do not fit you. Please ensure the packaging and labels are attached to the gloves. I can send you a returns form and returns label for you to send the item back to us, if you would like? Thanks Danielle

Posted 3 years ago

“yet to receive my parcel, contacted support for a delivery update and received no infomation regarding it”

Helpful Report

Posted 4 years ago

Hi Hayden, I'm sorry you haven't received your order yet. I've looked into this for you and can see that you returned your order for an exchange. Your helmet should arrive with us within the next couple of days, and soon as it's here, we will dispatch the replacement product for the next working day. I'm sorry this was communicated to you earlier. If you have any further questions about your order, please do not hesitate to email us at info@infinitymotorcycles.com. Kind regards, Danielle

Posted 3 years ago

“It took three weeks for my package to arrive and that’s because I called otherwise it would have never arrived”

Helpful Report

Posted 4 years ago

Hi, I'm sorry you did not receive your order in the shown timeframe. I'm sorry this was communicated to you during the time we had your order. If you have any further questions about your order or future orders, please do not hesitate to email us at info@infinitymotorcycles.com. Kind regards, Danielle

Posted 3 years ago

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