Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,902 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally let down by Parcel Force. Please use anyone other than them.”

Helpful Report

Posted 2 years ago

Hi, We are sorry that you have had a bad experience with Infinity Motorcycles. We constantly evaluate our parcel delivery service and the general consensus of our customers suggest they are happy with Parcelforce. However we understand your disappointment, and should you purchase from us again, we offer an alternative courier to dispatch your order. You can request this via email after you make an order online. Thanks Danielle

Posted 2 years ago

“Keep sending the wrong product every time fed up of phoning up trying to explain which item’s I want, then have to go to the post office to return the wrong item back with a letter telling them which item I want only to receive the same item I’ve just sent back very poor service 😖”

Helpful Report

Posted 2 years ago

Hi Richard, I apologise for the experience that you have had with Infinity Motorcycles. If you could email us at info@infinitymotorcycles.com with your order number so that we can delve deeper into this for you. I again apologise for the error with your order. Thanks Danielle

Posted 2 years ago

“Trying to purchase waterproof trousers but when I put sizes in the previous one disappears.”

Helpful Report

Posted 2 years ago

Apologies that you are having difficulties on our website. Are you able to email info@infinitymotorcycles.com to expand on the information given above? Thanks Danielle

Posted 2 years ago

“Happy enough with the products. However, I couldn’t place the order online and because I live on the Isle of Man I was charged for delivery which costs no more than if I lived in the UK. Infinity need to address this if they want to sell “offshore”.”

Helpful Report

Posted 2 years ago

“Bought a RST ALPHA 4 CE TEXTILE TROUSERS on their website; when choosing the size it doesn’t make it clear if it’s EU or UK size that I’m picking but the size guide shows ONLY EU size therefore logically I should’ve been choosing on EU size. But that’s not the case. After 4 days of waiting to go pick up the item on the store, when I get there I was expecting to have a M size (42 EU) but instead I got a 4XL size (52EU). Only noticed the “mistake” when I got home so I had to waste more time and fuel to go back again on the next day to the store and ask for another size. It turns out the item was discontinued and I had to get my refund. Wasted a lot of time and money for nothing, as an infinity motorcycle customer I found it sad that their website can me so confusing.”

Helpful Report

Posted 2 years ago

Hi Heitor I am sorry about the confusion on the size guide on the trousers as this was not correct and we mislead you into purchasing a size which would not fit you. We will be correcting size guides to make sure this does not happen again. We will contact you separately. Thanks Danielle

Posted 2 years ago

“Sorry folks, let me down a bucket full. Waited on delivery for seven days to then find out there was a delivery problem. Not good in this day and age”

Helpful Report

Posted 2 years ago

Hi Martin I am sorry that you're unhappy with the delivery time. The estimated delivery date for your order was 09/08/2022 as we had to order the jeans from the supplier. Sorry for the issues following this. Thank Danielle

Posted 2 years ago

“My order was sent to the Glasgow shop all though I had asked for it to be delivered to my home. Luckily I had been tracking the parcel and suspected it was going to the shop. I called the shop with my concerns and I asked if they could let me know if they received it. With the tracking informing me the parcel had been delivered and I hadn’t received it. I called the shop who had no knowledge of the delivery or my previous call. Eventually the parcel was found and I offered to pick it up as it was a birthday present for the following day. On arrival at the shop I was given the parcel and the staff member could now remember my first call. I am very disappointed in the service.”

Helpful Report

Posted 2 years ago

Hi Stuart, My sincere apologies for this mistake. This was a mix-up with our logistics departments and we will take steps to ensure that this doesn't happen again. I hope that you are enjoying your order. We will contact you separately to discuss this further. We are very sorry again for the experience that you received. Thanks Danielle

Posted 2 years ago

“Gloves were in stock on your web site, but received no email. i had to ring to find out they were out of stock 3 days later.”

Helpful Report

Posted 2 years ago

Hi Paul, We apologise for not being able to meet your expectations on this occasion. I have discussed your enquiry with our online sales team and our online sales manager, Mike said he contacted you to offer you the same pair of gloves but in a different colour the day after you purchased. I understand that this isn't the product that you have ordered and I apologise again that the gloves that you ordered were not in stock. If you would like to order with us again, we will do our utmost to ensure that you are satisfied with your purchase. Thanks Danielle

Posted 2 years ago

“Can't get the hand inside the gloves. Too narrow. Money wasted.”

Helpful Report

Posted 2 years ago

Hi, You are welcome to return or exchange the gloves if they do not fit you. Please ensure the packaging and labels are attached to the gloves. I can send you a returns form and returns label for you to send the item back to us, if you would like? Thanks Danielle

Posted 2 years ago

“yet to receive my parcel, contacted support for a delivery update and received no infomation regarding it”

Helpful Report

Posted 2 years ago

Hi Hayden, I'm sorry you haven't received your order yet. I've looked into this for you and can see that you returned your order for an exchange. Your helmet should arrive with us within the next couple of days, and soon as it's here, we will dispatch the replacement product for the next working day. I'm sorry this was communicated to you earlier. If you have any further questions about your order, please do not hesitate to email us at info@infinitymotorcycles.com. Kind regards, Danielle

Posted 2 years ago

“It took three weeks for my package to arrive and that’s because I called otherwise it would have never arrived”

Helpful Report

Posted 2 years ago

Hi, I'm sorry you did not receive your order in the shown timeframe. I'm sorry this was communicated to you during the time we had your order. If you have any further questions about your order or future orders, please do not hesitate to email us at info@infinitymotorcycles.com. Kind regards, Danielle

Posted 2 years ago

“Ordered and paid for boots, then was contacted in days following to be told not available as out of stock. Rubbish”

Helpful Report

Posted 2 years ago

Hi Eleanor, Your order was placed on Friday the 24th during the afternoon, we had to order this item from our supplier. This would have taken place the following day (Saturday) as we have a small team running through orders that day; however, our suppliers do not open up again until Monday morning. We were notified on Monday that this item was out of stock. Our online sales manager Mike contacted you to offer you a pair of more expensive boots for the same price, as a goodwill gesture. We apologise for not being able to meet your expectations on this occasion. Thanks Danielle

Posted 2 years ago

“Helmet visor came with left side that connects to helmet Broken”

Helpful Report

Posted 2 years ago

“I placed my order and paid for it the next day I got an email from Infinity to say it had been cancelled blaming possible fraud how could it be fraud when I paid for it ? Complete waste of my time I will shop elsewhere”

Helpful Report

Posted 3 years ago

Hi, As a business, we use fraud screening on every purchase that is made with us. If we get notified that a fraudulant purchase has been made we cancel the order. Unfortunately, this is not something that we can discuss through reviews. If you would like to discuss the matter, please communicate with us through info@infinitymotorcycles.com or 0800 130 3377. Thanks Danielle

Posted 3 years ago

“Delivery advertised as next day took 6 days. Product supplied was very old stock and not compatible with Interphone Avant.”

Helpful Report

Posted 3 years ago

Hi Mark, I am sorry to hear that you are not happy with the delivery of your recent order. I have had a look into this for you and I can see that you ordered on 15/05/2022 which was a Sunday, the product was shipped to you on 17/05/2022 and you received the product on 18/05/2022. I apologise that the product was shipped to you a day late resulting in an extra wait. I also apologise for the product that was delivered to you. If you could contact info@infinitymotorcycles.com or call us on 0 130 3377 so we can review this for you. If you have any questions please do not hesitate to contact us. Thanks Danielle

Posted 3 years ago

“Haven’t received parts yet 2 weeks already”

Helpful Report

Posted 3 years ago

“I bought a few things on the 8th of may to the total of £230 among them I got a per of Oxford gloves at £49.99 I whore them yesterday the 16th for a run up to Newcastle from killyleagh, the right glove started digging in to my knuckle, I ended up riding home with just the left glove on cause it was so uncomfortable, I went back to infinity on the Boucher road Belfast this morning told be told by the woman with blonde hair behind the counter that I could not get a refund or exchange them for a different per Really disappointed in this I would of been better going and buying them for eBay, after today I wouldn’t recommend this shop”

Helpful Report

Posted 3 years ago

Hi Tony, I'm sorry you were unhappy with the product and the service our Belfast store provided you. Unfortunately, as you had worn the gloves out on the road, we could not accept a return for the item. We operate a 90-day returns and exchange policy for unused products, but due to the gloves being a safety product, and they were worn on the bike, we could not return or exchange these for a different size. According to the store manager who served you, the item was not faulty, and it was an ill-fitted glove. We recommend shoppers try on the garments before wearing them out on the road so you can find the best size for you. If there is anything else we can help you with, please get in touch with us. Kind regards, Jonah

Posted 3 years ago

“Staff using very bad words in the shop and don’t have any experience or knowledge. Fools and I will never buy from these people again”

Helpful Report

Posted 3 years ago

Hello, I'm sorry you were unhappy with your recent experience visiting one of our stores. I have messaged you privately to investigate this further and to assist you with anything that you need. Cheers, Jonah

Posted 3 years ago

“Tried to buy this item: /alpinestars-missile-v2-leather-jeans/black It says - price from 289, but as soon as you selecting any size, price becoming 379 😅 I was trying to buy from iPhone and iPad using Safari and Chrome and… When trying on iPad - price changing straight away, with both browsers When trying with iPhone with Chrome - same When trying with iPhone Safari - price doesn’t change when selecting size, but you are not able to add the item to the basket or click and collect - these options are not working 😅😅😅 So 1 star for you guys, people need to know your tricks”

Helpful Report

Posted 3 years ago

“Helmet was ordered for a track day I had coming up. After 3 days (when should have been delivered) I got a mail stating the item was out of stock and not available till May. This left no time to sort a replacement for the following Monday.”

Helpful Report

Posted 3 years ago

Infinity Motorcycles is rated 4.7 based on 8,902 reviews