Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,902 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. I went to the Clapham store to try some leather trousers only to find the staff annoyed by my questions, unhelpful, and with a "know it all" attitude. Never again”

Helpful Report

Posted 4 years ago

Hi Alessandro, I'm sorry for the delay in responding to your review, and I apologise that you were unhappy with your recent experience in our Clapham store. The aim of our sales staff is to endeavour to do whatever they can to assist you, but if you feel our staff were unhelpful in this regard, we apologise and will whatever we can to improve our services. I have forwarded your review to the manager of our Clapham store to ensure your feedback is addressed, but if you need any further assistance, you can contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“The item purchased was not in stock and the money then needed to be refunded. The saving grace was that the customer service manager was very pleasant to deal with on the phone.”

Helpful Report

Posted 4 years ago

Hi Stuart, I'm sorry you were unhappy with your recent order with us. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where a size or an item may be showing as in stock on our website but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide one of the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“Asked about a genuine Shoei Glamster dark visor, was told you had them in stock, placed my order and a Bob Heath pattern visor without Pinlock turned up, checked your website and it shows a Genuine Shoei Glamster Pinlock dark visor, kept it because it's better than wearing sunglasses with a clear visor”

Helpful Report

Posted 4 years ago

Hi Gary, I'm sorry you were unhappy with your recent order with us. Our picking and packing team prepare hundreds of parcels daily and we try to be as accurate as possible, but from the sounds of things, you may have received the incorrect product; we apologise for this. If you were to let us know at the time that you received the wrong item, we would've been able to arrange a free return for you and dispatched the correct product to you as soon as possible. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Jonah

Posted 4 years ago

“Poor communication. Still awaiting a reply.”

Helpful Report

Posted 4 years ago

Hi Chris, I'm sorry you were unhappy with our customer services. My colleague Mike had responded back to your initial email 30 minutes after your enquiry, but I understand you may have missed this. We said that the Optimate 4 was likely to be unavailable until May but I believe you recently made an order for one and this was delivered to you in March. I hope you are happy with your order. If there is anything else I can help you with, please do get in touch on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“List items as in stock online when in reality there not refunded in the end and shopped else where”

Helpful Report

Posted 4 years ago

Hi Joseph, I'm sorry for the delay in responding to your feedback, and that you were unhappy with your recent order with us. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where size or an item may be showing as in stock on our website, but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide one of the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 4 years ago

“Wanted to buy with Klarna and pay over 3months. Thought I had done this correctly. Pointed out to Klarna and infinity. No apology no empathy, so no more custom from my thank you very much...”

Helpful Report

Posted 4 years ago

Hi Brian, I'm sorry you were unhappy with your recent order. I have spoken with my colleague with whom you previously spoke on the phone, and it's my understanding that you chose the incorrect payment method at the time of your order. This was not our mistake, as this is clearly communicated to you at the time of purchase and on the Klarna app, but we would have been able to cancel your order and so you could place it again using a different payment method. Unfortunately, once you chose that Finance payment method during checkout, the scheduled payment date for Pay in 30 days could not be changed. If there is anything else I can help you with, please do let us know. Kind regards, Jonah

Posted 4 years ago

“The online system does not let me use my vouchers feels like a pure skank”

Helpful Report

Posted 4 years ago

Hello, I'm sorry you had difficulty attempting to use your vouchers online. You may have entered in the voucher code incorrectly - if you contact us via 0800 130 3377 or email club@infinitymotorcycles.com, our online team can look into this for you. Kind regards, Jonah

Posted 4 years ago

“Bought a pair of boots but phoned them prior to the purchase to see if they have it in stock or not as it was supposed to be a birthday gift and was told if the website shows it "In stock" then it's defo in stock and can be collected the same day. Order was placed but received an email saying that they don't actually have it in stock and must order it from the vendor. Arrived 7 days later. Very disappointed as it was supposed to be birthday gift. The staff were very friendly though.”

Helpful Report

Posted 4 years ago

Hi Behzad, I've had a look into what has happened with your order and can only apologise for the disappoint caused. The item you ordered were showing as "In Stock - Usually delivered within 2-3 working days" on our website. As your order was placed on 23/12/2020 at 17:36 for click & collect, it was not picked up until the next day on Christmas Eve. Unfortunately, due to the time of year the supplier for these boots were closed until the New Year. There was an issue with our website with calculating the stock delivery times over the Christmas period so I apologise for this delay to yourself. I'll pass on your positive comments to the Clapham store, they are a great team in there. Kind regards, Tom

Posted 4 years ago

“So far I am very disappointed, ordered my helmet online and it arrived 4 days later, sun visor completely broken, fair enough these things happen. Returned the helmet and they sent out a replacement, sun visor broken. Both helmets came from the same shop, completely incompetent if you can't check a replacement helmet for a customer who has already been giving a broken one. I have scheduled another return and will probably get another broken helmet,”

Helpful Report

Posted 4 years ago

“It took a long time to be delivered, while I was waiting I didn't get any email, any update, any tracking number, nothing, I will never buy again, thanks.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry you were unhappy with your order. We expected to deliver your order within 2-3 working days, with an estimated delivery date of December 1st, which was communicated to you via email at the time of purchase. However, we did have a global message on our website to expect slight delays due to the increase in orders during Black Friday. We sent you a tracking notification via SMS on the 30th Nov, and your order was delivered on December 2nd. I understand your disappointment that your order was a bit later than expected, but due to Black Friday and the holiday season, we did precaution customers to expect shipping delays. Please understand this was not a reflection of our usual processes and delivery times. If you were to shop with us again, we will process and deliver your items as quickly as possible, but during the busiest commercial times of the year, longer delivery times are to be expected. Kind regards, Jonah

Posted 4 years ago

“Bad customer service”

Helpful Report

Posted 4 years ago

Hello, I'm sorry that you were not completely satisfied with our customer service. We value your feedback and are constantly seeking to improve wherever we can. Could you provide us more detail on how we disappointed you and is there anything I can do to help? You can email us at reviews@infinitymotorcycles.com or respond to this comment here. Kind regards, Jonah

Posted 4 years ago

“I ordered a Richa laminated jacket and trousers. You sent the wrong model jacket. I received the correct trousers but clearly they were a previously returned item as there were no tags, labels or even receipt. They weren’t even in any kind of package or bag. A total disappointment, all items returned and order cancelled.”

Helpful Report

Posted 4 years ago

“Very poor part exchange if your going to screw me kiss me first”

Helpful Report

Posted 4 years ago

“Item never arrived. Then weeks later parcel force claim to have relieved and yet no card left and don’t have my items . Avoid at all costs !”

Helpful Report

Posted 4 years ago

“Returned item on 23red December and still not received miney back despite emails requesting”

Helpful Report

Posted 4 years ago

“Ordered click and collect and was told 2days ended up waiting 5 days no call to say was ready very disappointed as shop used to be good”

Helpful Report

Posted 4 years ago

“Shocking....won’t ever use them ever again and will ensure that I share my experiences on all of the Motorcycle pages I’m a member of”

Helpful Report

Posted 4 years ago

“Really disappointed this time. Incorrect item received. Returned straight away. Didn't receive apology voucher until I chased it. Week later hadn't received correct item. In the end had to cancel. Ordered from sportsbikeshop and received item next day no problem. Haven't used infinity since.”

Helpful Report

Posted 4 years ago

“I received a leather jacket and when it came it had a security tag on it, I had no way of taking it off so I took it to my local Infinity shop which was a 38 mile round trip but they had no way of taking it off and when I suggested exchanging it for one in the they shop they refused, the only advice they could give was to take it to a shop that could remove it, I feel they where very unhelpful. I also emailed yourselves to get advise but didn’t get a reply, between this problem and problems my son has had with buying from Infinity I have decided not to purchase from Infinity Motorcycles again, Very disappointing”

Helpful Report

Posted 4 years ago

“I bought a spada waterproof boots and the box comes with water and the boots they are not waterproof. I bought as well a tracksuit and the trousers they comes almost two weeks after my order . Very disappointed”

Helpful Report

Posted 4 years ago

Infinity Motorcycles is rated 4.7 based on 8,902 reviews