Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,872 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Write Your review

Tell us how Infinity Motorcycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. Parcel didn’t arrive. Infinity accept from the information they have (gps) it went a wrong address. Told I have to wait for an investigation then decide if I want a refund or another item. I ordered this for a bike trip. Now unlikely to arrive on time. Oh and didn’t add points to my club card. Poor service I wouldn’t use them. I won’t again!”

Helpful Report

Posted 2 days ago

Hi, Thank you for taking the time to leave your feedback. Our apologies that you feel this way. We had a technical issue at the start of the month with Club Points, and this should now be fixed. We have looked into your account and could see that you had not signed up to the Club Infinity Scheme. We have now set this up for you and have added all points from any orders you have placed. In relation to the delivery of your item, we have raised a case with DPD because the goods look to be delivered to another location, but this is not clear. We will then give you an update and can replace or refund the goods for you shortly if required. Thanks, Rhiann

Posted 18 hours ago

“Unfortunately Infinity motorcycles decided to change quite well working website to disfunctional account- wiping and difficult- to-find new one. My account was wiped out, password not working, no items could be found in a search engine- horrible. Why would you change something that was working well to much worse. Likely to defect to others really.”

Helpful Report

Posted 1 week ago

Hi R, Thank you for sharing your feedback with us. I apologise for the challenges you have encountered with our new website. I want to assure you that your account details, including your Club Infinity information and order history, have not been lost. We are currently addressing issues related to the display of this information, and our IT team is actively working on a resolution. They have successfully resolved the issue regarding the visibility of Club Infinity points. Unfortunately, these issues only became apparent post-launch. We appreciate your understanding and patience as we work to resolve these matters. Thank you once again for your feedback. Kind regards, Rhiann

Posted 1 week ago

“Bought an item from Gloucester, went back the next day to see if they had the accessories to go with it and they didn't. They said they could order them and be in next week, I then rode miles and bought them somewhere else. Went to ask about the Atlas L2 leg bag, same thing haven't got any of them, we can get them next week. It's a shame as staff are nice and shop, just no stock availability. Nobody wants to be waiting weeks.”

Helpful Report

Posted 1 week ago

Dear Nathan, Thank you for taking the time to provide your feedback. I sincerely apologise for the unsatisfactory experience you encountered at our Gloucester store. At Infinity Motorcycles, we offer a wide range of products, which unfortunately means that our retail locations are unable to stock every item available online. If you are interested in purchasing a product you have seen on our website and would prefer to acquire it from one of our stores, I recommend utilising our Click & Collect feature on the website. This functionality allows you to check the availability of specific products at different store locations. I appreciate your understanding, and we are committed to improving your experience with us. Thanks, Rhiann

Posted 1 week ago

“I have bought a few ítems at Infinity in Belfast and have found all the staff to be very helpful and friendly! They also have a great selection, first place I think about if I need motorcycle gear and accessories!”

Helpful Report

Posted 1 week ago

Hi Michael, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to our Belfast branch. Thanks, Rhiann

Posted 1 week ago

“Just returned from Norwich branch, Lydia the manager brilliant,her and the staff very helpful and engaging.”

Helpful Report

Posted 2 weeks ago

Hi Colin, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Lydia and her team. We hope to see you again soon! Thanks, Rhiann

Posted 1 week ago

“Brilliant experience at your Camberly store. Luca was extremely helpful and patient. Answering all our questions and making sure we got what we needed and at a good price. Very knowledgeable and friendly staff.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Luca. We hope to see you again soon! Thanks, Rhiann

Posted 2 weeks ago

“Hi Requested a price match and heard nothing back. Following day ive had to log back in to find my order history has gone as has my club infinity info and all my vouchers... has anyone else experienced this issue? How do I get my info vouchers back?”

Helpful Report

Posted 2 weeks ago

Hi Rob, Thank you for taking the time to leave your feedback. I apologise for the issues you are experiencing with our site. We recently launched our new website and are still in the process of working out some issues. Please email info@infinitymotorcycles.com with your Club and Price Match information so we can assist you further. Thanks, Rhiann

Posted 2 weeks ago

“Bought a Sena intercom & it appears to be faulty straight out of the box 🫤 have been told that “As this is an electrical fault we will need to get this back to be inspected under warranty, if the fault is confirmed, it will then either be repaired or replaced. ** Please be aware that this process can take up to 2 weeks. **” could understand if it was weeks or months old but not from new. Maybe I should follow the sale of goods act & demand refund as less than 30 days & buy from another dealer.”

Helpful Report

Posted 2 weeks ago

Hi Charles, Thank you for taking the time to leave your feedback. Our fullest apologies, as you are entitled to a refund and I think a miscommunication has been made. We do need to test the unit to ensure there is a fault and if this is found we will process a refund in keeping with consumer rights. We are just waiting for the unit to arrive back with us so we can inspect this and will then let you know the outcome in due course. I apologise for any inconvenience this may cause. Thanks, Rhiann

Posted 2 weeks ago

“Have nothing but good stuff to say about infinity Belfast! Great helpful staff, price match on anything available online and fast delivery. 😎😎😎”

Helpful Report

Posted 2 weeks ago

Hi Simon, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to our Belfast store. We hope to see you again soon! Thanks, Rhiann

Posted 2 weeks ago

“Infinity store Southampton has always given good service, knowledgeable and friendly staff, bikers looking after other bikers, over the last year I have bought 2 pair of Bull-It Jeans, a Merlin Jacket and an HJC helmet for each purchase I was served by Nigel who couldn't of been more helpful.”

Helpful Report

Posted 3 weeks ago

Hi Mick, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Nigel. We hope to see you again soon! Thanks, Rhiann

Posted 3 weeks ago

“Came in Sunday morning looking for full gear, as soon as we stepped through the door staff were extremely friendly and helpful many different brands and styles came out extremely satisfied with everything I was looking for will 100% be back in the future and will be recommend to everyone looking”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 3 weeks ago

“Bought a Richa Gotham 2, brilliant jacket. Light, comfortable and warm. Bonus, got to the checkout and it was £60 off ticket price. Luca at Camberley was very knowledgeable and helpful in advising me on which back armour to put in the jacket.”

Helpful Report

Posted 3 weeks ago

Hi Bob, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Luca. We hope to see you again soon! Thanks, Rhiann

Posted 3 weeks ago

“Ordered a new Arai helmet Saturday afternoon , helmet was delivered Sunday afternoon !!! Incredible service!!! 5 Star !!!”

Helpful Report

Posted 1 month ago

Hi Craig, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Found a helmet on another site at a cheaper price. Asked for price match which they agreed to, but then even after two prompts they didn’t send through the price match code for me to use online… clearly scam merchants and unable to live up to their price match promise… I would avoid like the plague and buy elsewhere from a reputable supplier”

Helpful Report

Posted 1 month ago

Hi Rob, Thank you for taking the time to leave your feedback. Our fullest apologies you have not received the promotional code. A decision to change the price on the website was made shortly after we offered this to you giving the discount. Our Online Customer Service Manager has contacted you about the situation and has apologised that this was not communicated to you sooner. We can get quite a few price match inquiries a day and we endeavour to get back to customers as soon as possible. Thanks, Rhiann

Posted 1 month ago

“Went to the York store today and looking for a new helmet half way through the process the guy serving me was called away to serve another guy and I was just about to up my budget so I left the store before I lost my temper?? Zero customer service skills”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to leave your feedback. I have discussed this with our York branch and understand you were assisted by one of our staff members in finding a new helmet. During this process, another customer came into the store to collect an item they had ordered. This customer was originally served by the same staff member who was assisting you, so they briefly left to process the order. Unfortunately, when stores are busy, our staff may be required to assist multiple customers at the same time. I apologise if your experience did not meet your expectations. At Infinity Motorcycles we strive to provide the best customer service we can. If you wish to discuss this further, you can contact our York Branch directly at york@infinitymotorcycles.com. Thanks, Rhiann

Posted 1 month ago

“Ordered new visor and pinlock Monday afternoon, arrived Tuesday afternoon. Competitive price, well packaged, excellent service.”

Helpful Report

Posted 1 month ago

Hi Martin, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Shocking. There online system shows stock holding that they don’t. Trying to get a refund on an order they couldn’t supply is virtually impossible. If your buying on line, call the first to ensure they have it in.”

Helpful Report

Posted 1 month ago

Hi Andrew, Our apologies again for the error on the website that occurred when you were trying to place an order for Click and Collect. We have confirmed with you twice over the phone and via email, providing proof that a refund was processed on the same day for your records. If an instance like this happens, we ensure that the funds are returned as quickly as possible to the customer. We also try to ensure that stock has the highest accuracy when purchasing from our website, but on rare occasions, if we have a stocking error, we will notify the customer to make them aware of the situation, offering to source the items or cancel and refund the order for the customer. We also state on our Click and Collect orders to not visit the store until you have been notified that the stock is ready for collection to avoid disappointment. If you have any further inquiries about this, you can email Mike, who has been handling this for you. Thanks, Rhiann

Posted 1 month ago

“Great service from Infinity motorcycles. Will be a repeat customer. Deffo 5+.”

Helpful Report

Posted 1 month ago

Hi Steve, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Fantastic service, ordered 17.15 on a Tuesday was here by 13.00 on Thursday afternoon! Bought Arai quantic for an unbelievable bargain price of £370! Will definitely use infinity again👍”

Helpful Report

Posted 1 month ago

Hi Derek, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Richa Colorado trousers. Another great purchase from infinity motorcycles I had to return twice due to a mixup in size the staff were fantastic very professional and very friendly the delivery to Northern Ireland was really fast I have been buying from infinity for the last 15 years and I have never had a problem. A first class company. Well done.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

Infinity Motorcycles is rated 4.7 based on 8,872 reviews