Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,944 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to return the helmet as it was slightly too small, and they were kind enough to do a straight exchange for a bigger size to save me the trouble! Really streamlined the return for me and was really simple”

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Posted 1 day ago

“Good online choice and great prices. Quick delivery, I purchased some waterproof trousers and seem great quality, time will tell but they look good and quite thick material.”

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Posted 4 days ago

Hi Paul, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 3 days ago

“Ordered a lid on Saturday morning, and I received it today Monday morning , on the Isle of Wight!! Exactly as described, great price and packaging, very pleased with it. Thank you for your great service, cheers”

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Posted 6 days ago

Hi Dean, Thank you for your amazing 5-star review of Infinity Motorcycles! We are happy to hear that you are satisfied with the service received. We hope to see you again soon! Thanks, Rhiann

Posted 5 days ago

“Absolutely fantastic experience ordering from Infinity Motorcycles while travelling to the UK. The process was smooth, customer service was responsive, and my parts arrived exactly when promised. Couldn’t ask for more!”

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Posted 3 weeks ago

Hi Isabella, Thank you for your amazing 5-star review of Infinity Motorcycles! We are so glad to hear that you were satisfied with your recent shopping experience with us. We hope to see you again soon! Thanks, Rhiann

Posted 2 weeks ago

“Ordered item was damaged condition. Motul chain paste was come out from the sache and spread everywhere. Chain cleaner cap was broken.”

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Posted 3 weeks ago

Hi, Thank you for taking the time to leave your feedback. I sincerely apologise for the condition your parcel arrived in. We do our best to ensure our deliveries arrive in a suitable condition, and the condition your parcel was in is not reflective of our standards. I understand that you have not been in touch with our customer service team regarding this. This can be done via email at info@infinitymotorcycles.com, and we will try to resolve this for you. Thank you once again for your feedback. Kind regards, Rhiann

Posted 3 weeks ago

“Bought a Schuberth helmet from the Belfast branch. Decided I should have bought a Shoei, after doing a little more research. The exchange was painless and the staff were very informative and helpful. Thanks for your patience lads. I would definitely recommend Infinity Motorcycles in Belfast. Great staff.”

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Posted 1 month ago

Hi Brian, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to our Belfast branch. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Brilliant customer service, great prices and a huge range of products. I've occasionally returned an item I've changed my mind about and it's never any trouble at all. I've also had an item price matched, again no trouble at all, although it's very unusual that anyone would be cheaper than Infinity anyway! Always a pleasure to deal with Alex and all the team at Huddersfield.”

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Posted 1 month ago

Hi Ash, Thank you for your amazing 5-star review of Infinity Motorcycles! We are happy to hear that you are satisfied with the service you have received when shopping with us. I will be sure to pass this on to Alex and the rest of the team at our Huddersfield branch. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Ordered waterproof Spada Acqua Shield Mitts on the Wednesday and delivered Less than 24hrs later. You can’t really ask for better service- well done Infinity Motorcycles, consistent excellent customer service.”

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Posted 1 month ago

Hi Stuart, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Fantastic price for RST leathers & boots. Delivered in two days. Awesome product, price & service!!!”

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Posted 1 month ago

Hi Nick, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Order 3 things Saturday and they were delivered 10am Sunday!”

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Posted 1 month ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Only ordered my alpinestars Thursday evening and here already fast delivery 👍”

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Posted 1 month ago

Hi Steve, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Great customer service from Ian P at the Farnborough Branch - well done and thanks”

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Posted 1 month ago

Hi Ian, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Ian at our Farnborough branch. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Brilliant service from the team at the Huddersfield store whenever I visit. Always helpful friendly advice and good knowledge of the products. The only problem I have is that I never manage to leave without buying something!”

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Posted 1 month ago

Hi Ash, Thank you for your amazing 5-star review of Infinity Motorcycles! We are so glad to hear you are satisfied with the service you receive when shopping with us! I will be sure to pass this on to our Huddersfield team. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“I have just started my riding journey and the help and support I received was fantastic. I went to the Southampton store and was given so much support with the budget I had and I continue to make online purchases from the website with the knowledge they gave in person.”

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Posted 2 months ago

Hi Curt, Thank you for your amazing 5-star review of Infinity Motorcycles! We are happy to hear you were satisfied with your recent shopping experiences! I will be sure to pass this on to our Southampton team. We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Absolutely amazing customer service, friendly and efficient! Cannot fault this company at all! Speedy delivery too. Highly recommend …. 5 stars and more! Thankyou!”

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Posted 2 months ago

Hi Kirsty, Thank you for your amazing 5-star review of Infinity Motorcycles! We are glad to hear you were satisfied with your recent shopping experience. We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Ordered a summer riding jacket in the sale at a very good price It arrived 2 days later it had been well packed by somebody called Jordan. I am extremely happy with this jacket so I can’t comment on how the return refunds or customer service work/responed”

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Posted 2 months ago

Hi Kenneth, Thank you for your amazing 5-star review of Infinity Motorcycles! We are happy to hear that you were satisfied with your recent shopping experience with us. I will be sure to pass your feedback to Jordan. We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“i was told that gloves were in stock so ordered some for £40 waiting a week for them to be delivered just to have an email saying they are not in stock and would be delivered in mid September (over a month away) so now i have to wait for a refund and also order a new pair of gloves and wait for them to be delivered (pisstake)”

Helpful Report

Posted 2 months ago

Hi Evan, Thank you for taking the time to leave your feedback. I sincerely apologise for the delay in informing you that the gloves were out of stock. This was due to the high volume of orders we received over the bank holiday weekend. I can see that our logistics team has been in touch regarding whether you would like the gloves or a refund. I hope that this experience with Infinity Motorcycles does not discourage you from shopping with us in the future. Thanks, Rhiann

Posted 2 months ago

“I’d like to say how helpful the staff are in store and online, I’ve visited the York store several times recently and have found all of the staff to go beyond what I’d come to expect from my experience of customer service. My online queries have been dealt with promptly and efficiently and price matched without issue. One Happy Customer, well done and keep it up.”

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Posted 2 months ago

Hi Ian, Thank you for your amazing 5-star review of Infinity Motorcycles! We are happy to hear you were satisfied with your recent experiences, both in-store and online. We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Easy to order online, with a quick delivery forecast. Unfortunately, DPD failed to deliver on time. I phoned Infinity in the late afternoon when it was 3 hours overdue and the person I spoke to was very helpful and apologetic and said she would contact DPD to resolve. She quickly called me back to say the package been left behind at the DPD depot, but had made sure that it would be delivered first thing next morning, which it was. Very helpful service from the person I spoke to (unfortunately I can't remember her name) and I would definitely use Infinity again, despite the incompetence of DPD.”

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Posted 2 months ago

Hi Neil. Thank you for your amazing 5-star review of Infinity Motorcycles! I have passed this on to the customer service representative you spoke to. We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

“Spada Pilgrim boots. These arrived quickly and we're very well packaged. While stiff at first, they were soon comfortable by the end of their initial outing. They are easy to put on, having side zips. They look really good, and seem adequately strong enough for the job. I haven't been out in the rain with them yet, so cannot comment on how waterproof they are. I will be shopping with Infinity again.”

Helpful Report

Posted 2 months ago

Hi Martin, Thank you for your amazing 5-star review! We are happy to hear you were satisfied with the product and the service you received! We hope to see you again soon! Thanks, Rhiann

Posted 2 months ago

Infinity Motorcycles is rated 4.7 based on 8,944 reviews