Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,832 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, I used the price match option for the first time and was very impressed. Within a couple of hours I received an email and the price was lowered on the website to match a sale price. The delivery was early the next day and was exactly as advertised.”

Helpful Report

Posted 1 day ago

Hi Stephen, Thank you for your amazing 5-star review of Infinity Motorcycles! We are glad to hear you were satisfied with our Price Match Promise. We hope to see you soon! Thanks, Rhiann

Posted 1 day ago

“Stella was excellent, she couldn't have been more helpful.”

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Posted 1 week ago

Hi Denis, Thank you for your amazing 5-star review of Infinity Motorcycles! I am glad to hear you were satisfied with your most recent experience with us. I will be sure to pass this on to Stella. Thanks, Rhiann

Posted 1 week ago

“Good customer service”

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Posted 1 week ago

Hi Chris, Thank you for your amazing 5-star review of Infinity Motorcycles! I am glad to hear you were satisfied with our service. Thanks, Rhiann

Posted 1 week ago

“Quick delivery and very good quality Bering gloves at a good price, came with a return label but not needed.”

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Posted 2 weeks ago

Hi Chris, Thank you for your amazing 5-star review of Infinity Motorcycles! We are happy to hear you were satisfied with your recent shopping experience. We hope to see you again soon! Thanks, Rhiann

Posted 2 weeks ago

“I purchased a TechAir10 vest from Infinity Motorcycles and due to an accident at home, I couldn't use it for for a long time. When I did use it it wasn't working. I informed Infinity Motorcycles and they told me that although it's out of warranty period by a couple of days, given that it has not been used (with the tag intact) they can send it back to Alpinestars and get it sorted. I thought that's really great customer service, but I was wrong. First of all they sent the TechAir10 vest to Alpinestars 4 weeks after receiving it and it has been over 3 months since then and I haven't yet received it back. When I ask them, i get the same answer every time "It will be with you as soon as we get it back". End of the day you see how good or bad a company's customer service is only when things go wrong and in my case, Infinity Motorcycles have proven that their customer service is just ridiculous. I will avoid them like a plague and will NOT recommend them to any of my biker friends.”

Helpful Report

Posted 2 weeks ago

Hi Shiv, Our fullest apologies for the delay. We are asking a Favor of Alpinestars to look at the Tech Air 10 as this was out of the warranty period, so this process would take a little longer to resolve for you than normal. We have been chasing them for an update but this has elapsed over our usual time frame for a warranty claim. We have agreed to replace the garment for you and this should be with you in the next couple of days. If you have any questions, please get in touch with info@nfinitymotorcycles.com Thanks, Rhiann

Posted 2 weeks ago

“Excellent customer service nothing to much trouble , and a big shout out to Alex at the Huddersfield store nothing was too much trouble and his passion and knowledge is great, I'll definitely be popping over again 👌🏼”

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Posted 2 weeks ago

Hi Dale, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Alex. We hope to see you again soon! Thanks, Rhiann

Posted 2 weeks ago

“Thanks to MJ at the Hanger Lane branch who helped me out with picking my first motorcycle gear for my CBT. Super helpful and very friendly!”

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Posted 2 weeks ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to MJ. Best of luck with your CBT, we hope to see you again soon! Thanks, Rhiann

Posted 2 weeks ago

“My thanks to Alessi in the Camberley branch for helping me choose an Arai lid and also for swapping the Cardo over from old lid... Always found infinity staff to be so helpful and friendly”

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Posted 2 weeks ago

Hi Stephen, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Alessi. We hope to see you again soon! Thanks, Rhiann

Posted 2 weeks ago

“I bought a Keis Ultraflex jacket from you. I had it 16 days. It will no longer power heated gloves. I’ve returned the jacket for a refund. I’ve advised you I am rejecting it within 30 days in accordance with my rights under the Consumer Rights Act 2015. So far you’ve refused my requests and disregarded the law insisting you must return the jacket to Keis the manufacturer. Keis confirmed it was faulty and are repairing it. I don’t want a repaired product as I’ve rejected it. Still awaiting a refund. Absolutely terrible service.”

Helpful Report

Posted 3 weeks ago

Hi Nicola. Thank you for providing your feedback. Our policy for returned electrical items with a fault in under 30 days is for the garment to be returned to our supplier to be tested to confirm the fault so they are either able to repair or refund the jacket. If a product is returned to us within 30 days we are happy to refund the item after the fault has been confirmed by our supplier. I would like to inform you that the jacket purchased and returned because of a fault is currently at our suppliers and has finished undergoing tests. Our Warranty and Returns department contacted our supplier this morning and has been informed that the fault has been found and is currently being repaired; therefore, we issued your refund at 10:30 on 18/11/2024. We wanted to let you know that the jacket arrived at our warehouse on the morning of 12/11/2024, and we sent it for inspection on 13/11/2024. We’re happy to inform you that your refund has been processed sooner than the timeframe mentioned on our Delivery and Returns page. Please note that our Delivery and Returns page states that refunds and exchanges may take up to 7-14 days to process. We appreciate your patience during this process. Thanks, Danielle

Posted 3 weeks ago

“The team at Infinity Oxford are very knowledgeable and take time to talk through the advantages and disadvantages of their products. I spent the best part of two hours with Steve this morning talking me through a range of textile jackets and base layers. There was no pressure selling, just straightforward technical information that enabled me to make an informed decision prior to a purchase. Thank you.”

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Posted 4 weeks ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Steve and the team at Oxford. Thanks, Rhiann

Posted 4 weeks ago

“First rate staff and goods”

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Posted 1 month ago

Hi Paul, Thank you for your fantastic 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Friendly, knowledgable staff. Great range of quality gear. Highly recommended shop. (Gloucester branch)”

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Posted 1 month ago

Hi Tim, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Rhiann

Posted 1 month ago

“Very disappointed with this scammers. They are the worst probably. They just want to sell you things even if it’s not for you. They sell me 2 expensive helmets and they assured me that is what I need. They are very unfriendly and rude people. Very unprofessional. Don’t trust…..”

Helpful Report

Posted 1 month ago

Hi Gabriel, Thank you for sharing your feedback; we value every customer’s experience and regret that your recent purchase didn’t meet your expectations. I have discussed your helmet purchase with the store from which you bought it and understand that you tried on several helmets across various price points, ultimately choosing a mid-priced option. We’re sorry to hear that you felt any pressure to buy outside your budget. Our goal is always to help customers find gear that fits their needs and preferences. When you later experienced fit issues, our team responded by ordering smaller center pads, and, after hearing you were still uncomfortable, provided additional padding at no extra cost to try to improve the fit. We made every effort to resolve your issues within the limits of our policies. Since the helmet had been used on a ride and the visor stickers had been removed, a refund or exchange couldn’t be processed. This is general policy, which we believe was clearly communicated during your purchase. Unfortunately, during follow-up discussions, your behaviour escalated, where you directed rude language and threats of violence toward our staff, resulting in a necessary ban. We are committed to maintaining a respectful environment for all customers and staff. We sincerely apologise that your experience with us didn’t meet expectations; however, such behaviour will not be tolerated. I hope we can support you in any way within our policies to help improve your experience. Regards, Danielle

Posted 1 month ago

“Bought an item in store and was told by a member of staff that the model choosen would fit the bike and didn't when taking it for a refund was denied of it completely bad service on infinitys part and will be actively seeking alternatives instead of returning to this company again in the future”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave your feedback. I sincerely apologise for any misinformation provided during your in-store visit. I will ensure that our sales staff is informed so we can enhance our services. Upon reviewing your case, I understand that you received a credit note as a result of returning your online order item along with your in-store purchase. Since our online Warranty and Returns department is unable to process refunds to the original payment method, for in-store purchases, we issued a credit note for the full total of the items returned. I regret any inconvenience this situation may have caused. If you would like to discuss this further please email info@infinitymotorcycles.com. Thanks, Rhiann

Posted 1 month ago

“Luke at Chiswick has been extremely helpful. Showing different price ranges of the products I need and ordering extra sizes I didn't ask for just as an incase due to woman's clothes running smaller”

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Posted 1 month ago

Hi Gillian, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Luke. Thanks, Rhiann

Posted 1 month ago

“Just purchased Oxford heated grips.Almost impossible to go above and beyound but staff inany quarter the3se days...But But have you a gem opf an assistance in a Lady called Steller.I am 89yrs old next birthday and tech has a death gripof my brain I will be using the services of Infinity with fingers crossed she will still be ar her desk Cheers PAUL Many Many thanks again Stella.”

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Posted 1 month ago

Hi Paul, Thank you so much for your amazing 5-star review. I will be sure to pass this on to Stella. We hope to see you soon! Thanks, Rhiann

Posted 1 month ago

“Infinity York, so I have been using infinity York for a long time now and the service and professionalism is amazing. I recently popped in and ended up buying a new helmet on James’s recommendation and the helmet was just as he said, not my usual brand but he has converted me to a change. Following that I had an issue with my Sena on another helmet which I took in and the team sorted it. The full team at York are so professional in everything motorcycling I would recommend them every time.”

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Posted 1 month ago

Hi Gerry, Thank you for your amazing 5-star review! I will pass this on to James and the rest of the team at Infinity York. We hope to see you soon! Thanks, Rhiann

Posted 1 month ago

“Excellent company and team. Boots delivered and exchanged for a 2nd pair as first were wrong size. All achieved in 8 days without quibble. Highly reccommend Infinity..”

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Posted 1 month ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 month ago

“Dylan & James were very professional and understanding of all the products in store. They have made my life a lot easier going back into motorcycling. Would highly recommend infinity york to anyone anywhere.”

Helpful Report

Posted 1 month ago

Thank you for your amazing 5-star review of Infinity Motorcycles! I shall pass this over to Dylan and James. We hope to see you soon! Thanks, Danielle

Posted 1 month ago

“Hi After getting a pair of boots from Infinity I found they had sent wrong size. Spoke to a very nice lady called Stella who promptly sorted it out. Got new boots 3 days later, A perfect fit. Very satisfied with the product and the company, so would definitely reccommend them..”

Helpful Report

Posted 1 month ago

Thank you for your amazing 5-star review of Infinity Motorcycles, Donald! I am sorry that you received the incorrect size, however, I am glad that this issue was rectified promptly. We hope to see you soon! Thanks, Danielle

Posted 1 month ago

Infinity Motorcycles is rated 4.7 based on 8,832 reviews