Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,901 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was one of the worst order experience which I have ever seen.”

Helpful Report

Posted 1 year ago

Hi Parvaneh, Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. If you would like to discuss this please email info@infinitymotorcycles.com so we are able to look into this. Thanks, Danielle

Posted 1 year ago

“Haven’t even received my order - apparently it was refused at delivery even though no one at home. Item returned to sender with no other options available.”

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Posted 1 year ago

Hi Joanne, Thank you for taking the time to leave your feedback. I apologise that this has happened. I will pass this over to our logistics team so they are able to look into why this has happened. Thanks, Danielle

Posted 1 year ago

“The product was fine but the delivery driver opened our front door to deliver without our permission. When complained delivery company wouldn't take our complaint as we are not the customer - Infinity is!!!!!!!!”

Helpful Report

Posted 1 year ago

Hi, I do apologise that this has happened. I can see that we have reported this incident. If there is anything we can do to help, please email info@infinitymotorcycles.com. Thanks, Danielle

Posted 1 year ago

“Purchased 2x £50 vouchers for two people. They came attached to one card with one envelope. What good is that if going to two different people.”

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Posted 1 year ago

Hi, I apologise for the confusion, however, our terms and conditions in the description of the Gift Card product page, do state that Multiple quantities of Gift Vouchers can be purchased in one transaction and will be dispatched within the same card. I can pass this over to the correct department so we can make the necessary changes to make this less confusing. Thanks, Danielle

Posted 1 year ago

“Wrong item sent”

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Posted 1 year ago

Hi Tony, Thank you for taking the time to leave your feedback. I apologise for the inconvenience this has caused. I can see that you have contacted our Returns and Warranties department to correct this error. Thanks, Danielle

Posted 1 year ago

“Hi I only give 1 star because the box have already been opened, I don't know if is new or used”

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Posted 1 year ago

Hi Jorge, Thank you for taking the time to leave your feedback. Can you please email info@infinitymotorcycles.com with more details about this so we will be able to help? Thanks, Danielle

Posted 1 year ago

“item was due to arrive on Thursday 9th November. It is now Monday 13th November and none of the three items have arrived. I called customer service who said that they will look into this. Will never use this unreliable company again.”

Helpful Report

Posted 1 year ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. Thank you for taking the time to leave your feedback. I will pass this over to our logistics team so we can improve our services. Thanks, Danielle

Posted 1 year ago

“Helmet was on the website but informed now in stock after payment. Not happy, very disappointed.”

Helpful Report

Posted 1 year ago

Apologies for your most recent experience with Infinity Motorcycles. We strive to maintain accurate stock levels, but sometimes human error or incorrect information can occur. In these cases, we promptly contact customers and offer alternative products if possible. Apologies for any inconvenience this has caused. Thanks, Danielle

Posted 1 year ago

“No site há modelos de capacete Arai disponíveis, quando você escolhe o capacete, ele não está mais disponível, e em outras plataformas os preços do capacete são mais baixos e aqui na Infinity ainda é caro”

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Posted 1 year ago

“What I received was not what was advertised and only one key seems to work not impressed and the box was damaged as it had clearly been thrown around.”

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Posted 1 year ago

Hi Chloe, I apologise for your most recent experience with Infinity Motorcycles. If you would like to discuss this further, please do not hesitate to phone us on 0800 130 3377 or email info@infinitymotorcycles.com Thanks, Danielle

Posted 1 year ago

“You guys suck. Will never use you again. will recommend you to no one . story over”

Helpful Report

Posted 1 year ago

Apologies for your experience with Infinity Motorcycles! If you would like to discuss this further, please email info@infinitymotorcycles.com. Thanks, Danielle

Posted 1 year ago

“Bought fork oil with next day delivery. Got the product after 3 days.”

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Posted 1 year ago

Hi Lukasz, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this on to our logistics team so we are able to look into this further. Thanks, Danielle

Posted 1 year ago

“Item not in stock when site said it was”

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Posted 1 year ago

“Messed up the order in the warehouse then it took them a while to rectify it, problems with delivery company on top of it. Despatch information inaccurate on some items as well.”

Helpful Report

Posted 1 year ago

Apologies for your recent experience with Infinity Motorcycles. I shall pass this on to our logistics team so we are able to improve our services! Thanks, Danielle

Posted 1 year ago

“Purchased some pmj jeans and alpine star back protector Returned to the shop to ask for a refund on the back protector but had to have a credit not no refund available told me it a open credit note no time limit But when I got home found that is only valid for six months”

Helpful Report

Posted 1 year ago

Hi Andy, Apologies for your most recent experience with Infinity Motorcycles. Please note that our credit notes have a six-month expiry date from the date of creation. I apologize for any miscommunication regarding this policy. While we do reissue credit notes in some cases, this is not guaranteed and each request is evaluated on an individual basis. Thanks, Danielle

Posted 1 year ago

“Very slow at processing anything like wading through treacle or even worse moving a mountain, local shop doesn't seem to want to help so lost a sale as it took 2 weeks to get gloves from another store by that time i had bought from one of its competitors. You need to up your game a little Infinity if you dont want to fall by the wayside.”

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Posted 1 year ago

Hi Paul, Apologies for your most recent experience with Infinity Motorcycles. I shall forward this to our logistics team so we will be able to improve our services. Thanks, Danielle

Posted 1 year ago

“Never helped if you need warranty for any they sale”

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Posted 1 year ago

Apologies for your most recent experience with Infinity Motorcycles! Can you please email info@infinitymotorcycles.com with more detail so we are able to look into this further? Thanks, Danielle

Posted 1 year ago

“Ordered a pair of Alpinestars Drystar gloves for a tour. Bought them from Infinity as I needed them within 3 days and they had next day delivery. 2 days later they hadn't even despatched them when I called to get the tracking info. Apparently the store was 'too busy' to send them. Annoyed.”

Helpful Report

Posted 1 year ago

Hi Gerrard, Apologies for your most recent experience with Infinity Motorcycles. I have looked into your order and can see that our store was delayed when sending this out to you. I apologise for this, and I will pass this over to our logistics team to improve our services. Thanks, Danielle

Posted 1 year ago

“Ordered on line. Product in stock and showed short delivery time. Nearly a week after ordering, no product received. Checked my account and delivery date is now one month after my order was placed. Now I need to buy a similar item somewhere else to have it in time for a holiday. Rubbish service. Feel like I have been conned”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I apologise for your most recent experience with Infinity Motorcycles. Can you please email info@infinitymotorcycles.com or phone us on 1800 130 3377 so we are able to look into this further? Thanks, Danielle

Posted 1 year ago

“Promp delivery,helmet as described and good value”

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Posted 1 year ago

Thank you for your kind words for Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,901 reviews