Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,085 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 1st August 2026

Infinity Motorcycles 5 star review on 31st July 2026

Infinity Motorcycles 5 star review on 3rd June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an item in store and was told by a member of staff that the model choosen would fit the bike and didn't when taking it for a refund was denied of it completely bad service on infinitys part and will be actively seeking alternatives instead of returning to this company again in the future”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. I sincerely apologise for any misinformation provided during your in-store visit. I will ensure that our sales staff is informed so we can enhance our services. Upon reviewing your case, I understand that you received a credit note as a result of returning your online order item along with your in-store purchase. Since our online Warranty and Returns department is unable to process refunds to the original payment method, for in-store purchases, we issued a credit note for the full total of the items returned. I regret any inconvenience this situation may have caused. If you would like to discuss this further please email info@infinitymotorcycles.com. Thanks, Rhiann

Posted 1 year ago

“I did not receive and got not refund nor goods as Infinity said dpd said the picture show it was delivered wich it was not and it was put outside and not inside as requested. Infinity said I can buy again at cost and still not got a email to confirm this. So I am out of pocket and they want me to give them more money then they can get dpd to take a picture of a package and say it was delivered. Shame on you all , dear reader you have been warned ⚠️”

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Posted 2 years ago

Helpful Report

Posted 2 years ago

“Order size 3xl was sent size L. Returned and asked for correct size. Didn't hear off anybody for a week so had to chase it up.”

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Posted 2 years ago

Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 2 years ago

“You never have the right size”

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Posted 2 years ago

“I bought a pair of Breva heated gloves from infinity motorcycles. Having used them once I found that they did not warm my hands sufficiently. I called Infinity Motorcycles Telephone sales, explaining the situation and to politely ask if I could return them. I was immediately told that they could not be replaced as they had been used. No need for further discussion there then. To which I was told, “Goodbye then”. I shall never use Infinity motorcycles again and I am now almost £200 worse off. Make your own mind up. I am a subscriber to Which, and I will be checking my rights as a purchaser in due course.”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. I shall forward this to the relevant department so we are able to improve our services. If you would like to discuss this further please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 2 years ago

“Not great customer service. Ordered helmet for collection, was delivered to store last week. No calls received that is waiting to be collected. Find out only today when I called to the store.”

Helpful Report

Posted 2 years ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 2 years ago

“Intially ordered online spending £300 of which £100 was a gift voucher. One key item was not available for 10 months so cancelled whole order. I was assured the voucher would be reinstated that day. It took over a week to get the voucher reinstated so I could reuse it and only after chasing 4 times. Then went into store - spend £700+ on a Rukka jacket. Only one of the two security tags were removed. On discovering this I then had to repeat my 1.5hr round trip to get it removed.”

Helpful Report

Posted 2 years ago

Hi Alan, Thank you for taking the time to leave your feedback. I apologise for the most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 2 years ago

“Didn’t receive my voucher and took a long time to sort it out and various calls”

Helpful Report

Posted 2 years ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 2 years ago

“It was one of the worst order experience which I have ever seen.”

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Posted 2 years ago

Hi Parvaneh, Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. If you would like to discuss this please email info@infinitymotorcycles.com so we are able to look into this. Thanks, Danielle

Posted 2 years ago

“Haven’t even received my order - apparently it was refused at delivery even though no one at home. Item returned to sender with no other options available.”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for taking the time to leave your feedback. I apologise that this has happened. I will pass this over to our logistics team so they are able to look into why this has happened. Thanks, Danielle

Posted 2 years ago

“The product was fine but the delivery driver opened our front door to deliver without our permission. When complained delivery company wouldn't take our complaint as we are not the customer - Infinity is!!!!!!!!”

Helpful Report

Posted 2 years ago

Hi, I do apologise that this has happened. I can see that we have reported this incident. If there is anything we can do to help, please email info@infinitymotorcycles.com. Thanks, Danielle

Posted 2 years ago

“Purchased 2x £50 vouchers for two people. They came attached to one card with one envelope. What good is that if going to two different people.”

Helpful Report

Posted 2 years ago

Hi, I apologise for the confusion, however, our terms and conditions in the description of the Gift Card product page, do state that Multiple quantities of Gift Vouchers can be purchased in one transaction and will be dispatched within the same card. I can pass this over to the correct department so we can make the necessary changes to make this less confusing. Thanks, Danielle

Posted 2 years ago

“Wrong item sent”

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Posted 2 years ago

Hi Tony, Thank you for taking the time to leave your feedback. I apologise for the inconvenience this has caused. I can see that you have contacted our Returns and Warranties department to correct this error. Thanks, Danielle

Posted 2 years ago

“Hi I only give 1 star because the box have already been opened, I don't know if is new or used”

Helpful Report

Posted 2 years ago

Hi Jorge, Thank you for taking the time to leave your feedback. Can you please email info@infinitymotorcycles.com with more details about this so we will be able to help? Thanks, Danielle

Posted 2 years ago

“item was due to arrive on Thursday 9th November. It is now Monday 13th November and none of the three items have arrived. I called customer service who said that they will look into this. Will never use this unreliable company again.”

Helpful Report

Posted 2 years ago

Hi, Apologies for your most recent experience with Infinity Motorcycles. Thank you for taking the time to leave your feedback. I will pass this over to our logistics team so we can improve our services. Thanks, Danielle

Posted 2 years ago

“Helmet was on the website but informed now in stock after payment. Not happy, very disappointed.”

Helpful Report

Posted 2 years ago

Apologies for your most recent experience with Infinity Motorcycles. We strive to maintain accurate stock levels, but sometimes human error or incorrect information can occur. In these cases, we promptly contact customers and offer alternative products if possible. Apologies for any inconvenience this has caused. Thanks, Danielle

Posted 2 years ago

“No site há modelos de capacete Arai disponíveis, quando você escolhe o capacete, ele não está mais disponível, e em outras plataformas os preços do capacete são mais baixos e aqui na Infinity ainda é caro”

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Posted 2 years ago

“What I received was not what was advertised and only one key seems to work not impressed and the box was damaged as it had clearly been thrown around.”

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Posted 2 years ago

Hi Chloe, I apologise for your most recent experience with Infinity Motorcycles. If you would like to discuss this further, please do not hesitate to phone us on 0800 130 3377 or email info@infinitymotorcycles.com Thanks, Danielle

Posted 2 years ago

“You guys suck. Will never use you again. will recommend you to no one . story over”

Helpful Report

Posted 2 years ago

Apologies for your experience with Infinity Motorcycles! If you would like to discuss this further, please email info@infinitymotorcycles.com. Thanks, Danielle

Posted 2 years ago

Infinity Motorcycles is rated 4.7 based on 9,085 reviews