Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.75

4.8 Rating 9,408 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 30th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased Alpinestar Gortex pants online and I'm very satisfied with the product and price as I managed to save around £50 compared to other suppliers. The only gripe I have is the presentation of the item in the supplied packaging was unsatisfactory considering the price I'd just paid. The item was not in its protective layer and looked like it had just been thrown into a box. Also there was no hangar in the box to for me to hang the garment in the wardrobe. With all Alpinestar products I'd bought from Indinity, J&S and Sports bike factory in the past, they have always come supplied with matching hangars. I will continue to remain a loyal customer to Infinity as they have always supplied me with exactly what I've been looking for but would appreciate a little attention to detail in future.”

Helpful Report

Posted 5 hours ago

Hi Colin, We are glad to hear that you are happy with your Alpinestar Gore-Tex pants. We apologise that your order was packed in an unsatisfactory way. The logistics manager has been informed. Unfortunately, online orders are not always shipped with hangers, as it depends on whether it is shipped from our warehouse or one of our stores. If you would like to receive a hanger, please contact info@infinitymotorcycles.com. We appreciate you taking the time to leave us some feedback. Kind regards, Hayley

Posted 2 hours ago

“Unfortunately I cannot review the product, because I never received it. I placed an order with Infinity Motorcycles and it was shipped via UPS. The parcel has been held at customs in Barcelona for weeks. The store told me that UPS requires payment of import duties and taxes before releasing it, and I have been ready to pay from day one. The problem is that UPS never issued any invoice, payment request or payment link: the tracking page shows no amount due and no way to pay. I submitted all the documentation and passport details requested and tried the UPS online chat, with no result. The shopping experience on the website itself was fine, and the staff replied to my messages. But as the shipper, the store is the only party with real leverage over UPS, and so far the problem has not been solved. I ended up asking to cancel the order and get a refund, which is not how I hoped this purchase would end. My advice to international customers: before buying, confirm exactly how and when import charges will be collected, because if the courier does not issue them, your order can get stuck indefinitely. I will gladly update this review if the store manages to resolve the situation.”

Helpful Report

Posted 1 week ago

“Friendly and knowledgeable staff however stock levels could do with improvement in the accessories dept”

Helpful Report

Posted 1 week ago

Hi Kishan, Thank you for your review! We are glad to hear that you have found our staff friendly and knowledgeable. We appreciate you taking the time to leave us feedback. Thanks, Hayley

Posted 1 week ago

“Received my Bull-it Guardian Jeans and they were faulty, the right leg has been cut incorrectly, and this has made the leg twist anticlockwise. Emailed Bull-it and no reply so far. Called Infinity Huddersfield, informed them of the issue and was told to take them there, and confirmed that they had them in stock, so I could replace them if I wished. Travelled one hour to find they don't have them, so wasted the entire Saturday morning and a load of fuel. What a waste of time and money.”

Helpful Report

Posted 1 year ago

Hi Rod, Thank you for taking the time to leave your feedback. I sincerely apologise for the trouble you have had with your recent order. I have spoken to our Huddersfield branch, and they have told me that you spoke to a woman on the phone. However, I believe you may have reached our Online team, rather than our Huddersfield store. Our Online team are able to view the stock of all of our branches; however, on rare occasions, we do experience stock discrepancies due to the time it takes for our systems to sync between our branches. For stock-related enquiries, we like to advise our customers to get in contact with the relevant store directly. Contact information for all our stores can be found here: https://www.infinitymotorcycles.com/find-a-store Once again, I sincerely apologise for the issues you had with this order. It is not our intention to mislead or inconvenience our customers. Your feedback has been passed along to the relevant departments so that we can improve our services. We appreciate your understanding and hope to have the opportunity to serve you again in the future. Thanks, Rhiann

Posted 1 year ago

“delivery time is brilliant, however, my parcel was delivered to the wrong address?? label was printed as 20 door number while i live in 12 door number, letter and email has the right address but the label is wrong and caused a huge disruption as i got a notification saying my parcel has been delivered, but it was not received by me nor at my house. ridiculous.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave your feedback. I apologise for the error with your order. I will pass this over to our logistics team so we can improve our services. Thanks, Rhiann

Posted 1 year ago

“Ordered 2 ‘In Stock’ items for next day delivery - ‘Due to stock discrepancy one item is not available for delivery tomorrow, we’ll send in out in the next few days’”

Helpful Report

Posted 2 years ago

Hi, I sincerely apologize for your recent experience with Infinity Motorcycles. We strive to maintain accurate stock levels; however, occasionally discrepancies may occur. I apologise for any inconvenience this may have caused. Thanks, Danielle

Posted 2 years ago

“To be honest even with the £10 off it was the same price on Sportsbikeshop I discovered later !!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“Goods bought 👌 got email had points for discount told by branch can't use as not enough was£40 according to branch now £8.50worth,now Back to emails telling me to use points as I've no account ? although I've emails for points🤔 i spent another £400.00? Giving up on customer service”

Helpful Report

Posted 2 years ago

Hi James, I apologise for your most recent experience with Infinity Motorcycles. I have contacted you regarding your Infinity account. Thanks, Danielle

Posted 2 years ago

“The goods ordered were as discribed and good quality,the10%discount for new order expired on 30/12/23 so was out of date”

Helpful Report

Posted 2 years ago

Hi Chris, I apologise for your most recent experience with Infinity Motorcycles. Can you please email info@infinitymotorcycles.com with your issue so we can look into this? Thanks, Danielle

Posted 2 years ago

“Could only give infinity three stars this time as my parcel was wrongly addressed which led to me having to collect 2 miles from home.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave our feedback. I apologise that your parcel was incorrectly labelled. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“I have been using Infinity for over 25 Years and hold one of the original loyalty cards, but just recently I have noticed a change in the attitude of the staff in my 2 local stores. Everyone was so friendly and helpful giving advice and always trying the make the buying experience the best. But on my last 2 visits I have detected a different attitude and not in a good way. Maybe because of the NEC staff were under pressure, but this should not effect the customer service. Maybe it was just a 2 off, hopefully it was, and hopefully things will get better.”

Helpful Report

Posted 2 years ago

Hi Martin, I apologise for the customer service you received at our stores recently. I shall pass this over to our stores. Thank you for being a customer with us for over 25 years! Thanks, Danielle

Posted 2 years ago

“Good selection of helmets. Returns require using a special drop-off point, the nearest one to me is 15 miles away. No return label sent with the order. I am not sure if I am being sent a return label by post as the phone just went dead when I telephoned them.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your feedback. I can see that we have sent you a returns label. If there is anything we can do to help, please email info@infinitymotorcycles.com or phone us on 0800 130 3377 Thanks, Danielle

Posted 2 years ago

“Excellent service from Henry at motorcycle show Birmingham. Very helpful”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for your lovely 3-star review of Infinity Motorcycles. We hope to see you soon! Thanks, Danielle

Posted 2 years ago

“The klarna function wouldnt work for me, so I had to buy outright which was annoying. Other than that, great website.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your feedback. If you have any issues with Klarna in the future, please email info@infinitymotorcycles.com so we are able to assist you. Thanks, Danielle

Posted 2 years ago

“Noticeably ur fault but as a customer I feel having been let down”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Can you please email info@infinitymotorcycles.com so we can discuss why your experience with Infinity Motorcycles was un-satisfying? Thanks, Danielle

Posted 2 years ago

“Website stock levels were incorrect. Ordered item turned out not to be in stock. Good follow up from infinity though by email.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your feedback. Apologies for your most recent experience with Infinity Motorcycles. We try to keep on top of our changing stock levels, however, some do fall through the cracks. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 2 years ago

“Filter process leaves a lot to be desired; you can filter on size, find something you like, go to tthe item and find tour size is out of stock. Totally frustrating.”

Helpful Report

Posted 3 years ago

Hi Keith, Apologies for your experience with Infinity Motorcycles. Thank you for taking the time to leave your feedback. I shall pass this over to our online team so we can look into how we can improve our services. Thanks, Danielle

Posted 2 years ago

“Could not supply until November so order was cancelled.”

Helpful Report

Posted 3 years ago

Hi Mike, Apologies for your most recent experience with Infinity Motorcycles. Thank you for taking the time to leave your feedback, I shall pass this over to our logistics team. Thanks, Danielle

Posted 2 years ago

“It was obvious that the item had been returned from another customer, it wasn't the original packaging or hanger.”

Helpful Report

Posted 3 years ago

Hi Terry, Apologies for your most recent experience with Infinity Motorcycles. I shall pass this over to our logistics team so we are able to look into this further. Thanks, Danielle

Posted 3 years ago

“The shipping time was very long. I eventually had to call them after week and it took another 4 days or so. Two weeks to ship is very poor.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! I apologise for the delay in delivery of your order. I shall pass this on to our logistics team so we are able to improve our services. Thanks, Danielle

Posted 3 years ago

Infinity Motorcycles is rated 4.8 based on 9,408 reviews