Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,937 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a RST leather suit. The product is great, how ever the delivery not so good. I ordered my item and I was told it was meant to be here on the Friday via the tracking. I also phoned infinity motorcycle to confirm this as I needed it for Monday to which I was told it there was a delay and it will be with me Saturday. This was still ok as I didn’t need until Monday, however my parcel never turned up until today (Tuesday). I emailed and phoned to collect it myself as it was sat in the depot on Saturday, I got no help at all from infinity motorcycle nor the courier. If I order again in the future I will always remember the delivery time is nothing short of poor.”

Helpful Report

Posted 2 months ago

Hi Ty, Thank you for taking the time to share your feedback. I sincerely apologise that your suit did not arrive by the expected delivery date - we understand how important timely delivery is, especially when you needed it for a specific occasion. On reviewing your order, I can see that you placed it on Tues, 24th June, and we processed it promptly, dispatching it from our warehouse on Thurs, 26th with an estimated delivery of Sat, 28th June. Unfortunately, once the parcel reached the courier’s depot, it experienced an unexpected delay, which extended the delivery time by a couple of working days. While such delays are beyond our control once the parcel leaves our facility, we truly regret the inconvenience this caused you. Your feedback is valuable to us, and we will share it with our courier partner to help improve our services. As a gesture of goodwill, we’ve reached out to you via email to discuss how we can make this right. If there’s anything further we can assist you with, please don’t hesitate to contact us. Thank you for your understanding, and we appreciate your patience. Kind regards, Rhiann

Posted 2 months ago

“Bought an item from Gloucester, went back the next day to see if they had the accessories to go with it and they didn't. They said they could order them and be in next week, I then rode miles and bought them somewhere else. Went to ask about the Atlas L2 leg bag, same thing haven't got any of them, we can get them next week. It's a shame as staff are nice and shop, just no stock availability. Nobody wants to be waiting weeks.”

Helpful Report

Posted 5 months ago

Dear Nathan, Thank you for taking the time to provide your feedback. I sincerely apologise for the unsatisfactory experience you encountered at our Gloucester store. At Infinity Motorcycles, we offer a wide range of products, which unfortunately means that our retail locations are unable to stock every item available online. If you are interested in purchasing a product you have seen on our website and would prefer to acquire it from one of our stores, I recommend utilising our Click & Collect feature on the website. This functionality allows you to check the availability of specific products at different store locations. I appreciate your understanding, and we are committed to improving your experience with us. Thanks, Rhiann

Posted 5 months ago

“Ordered three items. Arrived really quickly, unfortunately they sent the wrong size for one item. Contacted the nearest store to me (Huddersfield) they had the correct size in.A two hour round trip and all is sorted. Staff in the shop were excellent.”

Helpful Report

Posted 1 year ago

Thank you for leaving your feedback. I apologise for your most recent experience with Infinity Motorcycles, which was unsatisfactory. I shall forward this to our logistics team so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“Stand looks strong, but you shouldn't show L-cups on the advert picture when you are selling the item with C-cups. Oh yes, there is a clarification at the very end of the product description, but the picture, which is what gives you more information shows L-cups.”

Helpful Report

Posted 1 year ago

“First parcel went missing, second parcel now delayed without any reason. Maybe if your delivery company cannot be trusted then use someone else? Never had this issue with your competitors.”

Helpful Report

Posted 1 year ago

Hi Eva, I apologize for the inconvenience caused by the loss of your initial parcel. I have investigated the status of your second parcel and it is currently scheduled for delivery on Thursday, March 28, 2024. You will receive a text message with your one-hour delivery window. If there is anything we are able to help with, please email us at info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“Delivery was very fast however the air bag vest was missing the charging cable and all tags and paperwork.”

Helpful Report

Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. Can you please contact us at info@infinitymotorcycles.com or phone us on 0800 130 3377 so we are able to gather more details on this matter? Thanks, Danielle

Posted 1 year ago

“ordered product which was too small, sent item back asking for an exchange to a different size, no contact was recieved until a new item arrived that is a different size to all the paperwork.”

Helpful Report

Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to our Warranty and Returns department. Thanks, Danielle

Posted 1 year ago

“website is extremely difficult to navigate when buying vouchers”

Helpful Report

Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to our IT team so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“The quality and fit of my recent purchase was very poor. The ease of shopping and delivery was excellent but very disappointed with the product.”

Helpful Report

Posted 1 year ago

Hi Raymond, Thank you for taking the time to leave your feedback. I am glad that the shopping experience was excellent. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“The Halvarsonns knee pads eventually arrived after some delay. I had to chase Infinity for news of my order. This was disappointing and I would have expected more proactive contact with the customer given the length of the delay. I'm pleased with the pads though.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback. I apologise for the delayed delivery date and for the lack of communication you received. Thanks, Danielle

Posted 1 year ago

“Unfortunately poor this time lock packaging looked like it had been opened before lock had a crack in plastic cover where key inserts also should have been a cable which ties to lock to remind it’s fitted package returned 22/12/23 as was on holiday when it arrived usually good just not this time”

Helpful Report

Posted 1 year ago

Hi George, Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. Can you please email info@infinitymotorcycles.com so we are able to look into this for you? Thanks, Danielle

Posted 1 year ago

“placed an order its sitting with dpd in their depot (with a problem) but your offices are closed when i try to call - not very helpfull”

Helpful Report

Posted 1 year ago

Hi Jeremy, I apologise for your most recent experience with Infinity Motorcycles. Our phone lines normal opening and closing times for the next week are below: Mon - Fri: 10:00am - 5:00pm Sat 23rd Dec : Closed Sun 24th Dec (Christmas Eve) : Closed Mon 25th Dec (Christmas Day) : Closed Tues 26th Dec (Boxing Day) : Closed Weds 27th - Fri 29th Dec : 10:00am - 5:00pm Sat 30th Dec : 10:00am - 4:00pm Sun 31st Dec (New Year's Eve) : Closed Mon 1st Jan (New Year's Day) : Closed Tues 2nd Jan : 10:00am - 5:00pm Please feel free to call us on 0800 130 3377 or email us at info@infinitymotorcycles.com. Thanks, Danielle

Posted 1 year ago

“My delivery date was 5 days ago and have had no correspondence from you explaining why”

Helpful Report

Posted 1 year ago

Dear David, Thank you for taking the time to let us know about your experience with Infinity Motorcycles. We apologize for the delayed delivery and no contact as to why. We understand that your delivery date was five days ago, and we apologise again for the fact that you received no explanation as to why the order was delayed. I shall pass this over to our logistics team so we are able to improve our services. Again, thank you for your feedback. Thanks, Danielle

Posted 1 year ago

“Received damaged goods. Company was professional in refunding.”

Helpful Report

Posted 1 year ago

Apologies for your most recent experience with Infinity Motorcycles. Thank you for taking the time to leave your feedback. Thanks, Danielle

Posted 1 year ago

“Web site does not function well . Could not select click and collect or pay pal . Had to choose delivery which was very slow . Web site showed a photo of a crash helmet instead of the cruise control listed . Correct items did arrive.”

Helpful Report

Posted 1 year ago

Hi, Apologies for your most recent experience with Infinity Motorcycles! As we have recently deployed a new website, there may be glitches; however, we are currently fixing these. We hope to see you soon!} Thanks, Danielle

Posted 1 year ago

“Bought a shoei gt air 2 helmet, had it on once and the air coming through helmet was absolutely shocking for something at £550. Shop sent back to shoei 3 weeks later helmet back. Will never buy from you again. Wanted a mesh intercom system sena srl2 and they gave me one that's not.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience, William! Apologies for the negative experience you received when shopping with us. If you would like to discuss this further please email info@infinitymotorcycles.com Thanks, Danielle

Posted 2 years ago

“I received the wrong item in my order. This happens and mistakes occur sometimes, I contacted and requested the correct item be sent out. Sent them back, and received the order quickly, however it was the wrong item again. The service for the first mistake was amazing, but getting a response the second time round hasn't happened.”

Helpful Report

Posted 2 years ago

Hi Alex, Apologies for your experience with Infinity Motorcycles. I shall pass this over to our logistics team so we are able to discuss this issue further. Thanks, Danielle

Posted 2 years ago

“Had stock problems and delivery problems with two orders recently. One took a long while to sort out, the other was quickly resolved. Seem to have issues with live stock updates. Once I got through to the right person all was corrected.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! I apologise for your most recent experiences with Infinity Motorcycles. Recently we have had some inconsistencies with our stock feeds, we are currently looking into why this is happening. Thanks, Danielle

Posted 2 years ago

“Bit of a weird order experience - I ordered four items and two arrived (in separate packages). The other two just didn’t show up and when I got in touch it turned out one was out of stock, although it was still available to order on the website. Unfortunately the OOS item was the reason I had placed the whole order, but hey ho. At least customer service was very helpful.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I am terribly sorry for this error and that you were not notified of this when you originally ordered. I will pass this onto our logistics team so we are able to improve our services. Thanks, Danielle

Posted 2 years ago

“Excited to find the helmet I wanted (Shoei X-Spirit 3) in my size and at a good price. Disappointed to find the bike shop I've used for 30 years near my parents had the same helmet for £38 cheaper. Tried to use Infinity's guaranteed price match to see if I could recoup the price difference. A couple of emails were sent the last being 15 days ago. Guessing they're not interested in the price guarantee and refunding the £38 to make this good and potentially keep a customer (and his network). I must add I love the helmet but shop around before you pull the trigger even if a company will use 'the price guarantee' to win your ££.”

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Posted 2 years ago

Infinity Motorcycles is rated 4.7 based on 8,937 reviews