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Infinity Motorcycles Reviews

4.8 Rating 8,763 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

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About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

65

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled my order claiming my (used daily) credit card was detected for fraudulent use. Absolute load of tosh. Needed the item urgently so ordered from SBS with same card delivered the next day no issues. Won’t bother with infinity in future.”

Posted 2 years ago

Hello, I'm sorry we were unable to fulfil your order. We have security checks in place in order to prevent fraudulent use of customer details and bank funds, which are carried out by 3D Secure authentication. Authentication might fail if you provide the wrong 3D Secure details or the information you provided was incorrect. Due to one of these reasons, you failed our security check and we accordingly cancelled your order without charging you. This is not something we have control over but we apologise for this inconvenience. If there is anything else we can help you with, please do not hesitate to contact us again. Kind regards, Jonah

Posted 2 years ago

“I received my helmet which was missing the Pinlock max vision insert. I was the told i would have this sent to me which i recived a Skipfog insert rather than a Pinlock branded version as advertised on the website. After discussions with a represenative trying to inform me that the website quoted the wrong brand therefore mis-selling the product, i was told that no Pinlock product existed. I Provided evidence that not only does it exist but they stock it. Since then there has been no reply.”

Posted 2 years ago

Hi Rhys, I'm sorry for the issues with your recent purchase. I believe one of my colleagues has since contacted you regarding the insert you have received. If there is anything else we can help you with, please do not hesitate to contact us again. Kind regards, Jonah

Posted 2 years ago

“No stock of item ordered & witheld refund for 4 days.”

Posted 2 years ago

Hello Steve, I'm sorry we could not provide you with your recent order. We try to maintain total accuracy of our stock levels, but in the case of your order, we were unable to supply your specific size due to an anomaly in our system, and for this, we extend our fullest apologies for the mistake. Please do not hesitate to contact us on 0800 130 3377 if you have any further questions or concerns. Kind regards, Jonah

Posted 2 years ago

“I’m still waiting my leg cover !!!”

Posted 2 years ago

Hi Stoyan, I'm sorry you were unhappy with your recent purchase. I've spoken with our returns department for more information on your order and can see you made a few exchanges for different leg covers. For your last return, however, there was no paperwork provided in the parcel instructing us to exchange your order, so our team cancelled your order and processed you a full refund. I would recommend ordering a new leg cover from our website. If there is anything else we can help with, please do not hesitate to contact us again. Kind regards, Jonah

Posted 2 years ago

“Rejected my order as shipping address did not match billing address despite two factor authentication. No way around this despite calling.”

Posted 2 years ago

“Bought a helmet in Belfast, Neotec2 in May 21 , already I needed a new Visor ( Clear ) , can’t get one in Belfast, Was told by the Manager that they don’t have any, can’t get any and no point in placing a order as the wait would be to long , gutted ! Settled for a darker tint , which is late , 9 days now . The Post is very very late now a days ???”

Posted 2 years ago

Hi Ian, I'm sorry you were unhappy with our services. Our Belfast store recently contacted you via phone but did not get an answer. We'd like to inform you the visor has been delivered into store. If you just pop back in, you can collect your new visor. Kind regards, Jonah

Posted 2 years ago

“Ordered trousers which were too big so filled in return and clearly asked for exchange to smaller size and sent back via courier, got no confirmation or any contact to say exchange done etc. so emailed to complain and then got reply saying its on its way, arrived today and found they had sent same size back so now have to return AGAIN ! really bad communication and very bas service. will never use again”

Posted 2 years ago

“Boot purchase went horribly wrong Didn’t come next day or day after wrong boots eventually sent shambles!! There’s better companies out there”

Posted 2 years ago

“Very bad company . My group london biker now will go to only J&S . They are quick to take your monney but never help you . They know only to say wait 6 days . I advice to all bikers to not buy here . All biker are welcome to have a ride with us . London biker group”

Posted 2 years ago

Hello, I'm sorry you were unhappy with your recent experience with Infinity Motorcycles. The product you purchased on our website was out of stock, we were unable to provide you with a suitable replacement, and you have since been provided with a full refund. We apologise for the stocking error; 99% of the time our website stock is correct, however between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are occasional anomalies. We perform regular stock checks to minimise these errors, but in this instance, we did not have the product in stock. We do hope you shop with us again, so we can prove to you your experience is not reflective of our everyday services. If there is anything else we can help you with in future, please do not hesitate to contact us. Kind regards, Jonah

Posted 2 years ago

“Scammers. Stay away”

Posted 2 years ago

Hello, I apologise for the issues surrounding your recent order. You were sent the incorrect item due to a packing error, and we sincerely apologise for this. We try to ensure all orders that leave our warehouse are correct, but due to the sheer number of parcels we dispatch every day, there are occasions where mistakes occur. We do hope you shop with us again, so we can prove to you your experience is not reflective of our everyday services. If there is anything else we can help you with in future, please do not hesitate to contact us. Kind regards, Jonah

Posted 2 years ago

“It’s not your fault, it’s brexit, but I won’t be buying from Infinity any more”

Posted 2 years ago

“I haven't ordered anything ?”

Posted 2 years ago

“Motolegends not only match but beat the price by 10%. I have one of your stores in Watford 3 miles away but i use Motolegends 40 miles away.”

Posted 2 years ago

“Such slooooow delivery and no response to order update requests. What is the point of order tracking if the quoted delivery date is missed and you are just left in limbo wondering if the order will ever turn up? Poor service! Won’t be using again I’m afraid”

Posted 2 years ago

“Shop won’t honour the online price. Bought gloves on Monday for £99.99 in the shop ( Belfast ) , wasn’t what I went in for , so I had no chance to compare them with anyone else , but to my surprise the same gloves in the same shop are online £20 cheaper, when I went back today ( Friday ) and mentioned it , I was told , nothing could be done . So what’s the best thing to do here , seems very unreasonable...”

Posted 2 years ago

“*Complaint* Dear Infinity, after using a number of your stores and online shop I am now beginning to move elsewhere. Yesterday I purchased a new Arai from J & S after visiting my local store in Clapham first, and an Alpinestar Jacket from Superbike shop. (Bear in mind your store is 6 minutes from my house.) I had already ordered a new visor from yourselves, in stock to collect in Holborn. This morning I ride from Clapham to Holborn on the way to work and there is no visor. Apparently its coming from Norwich, I can collect at lunch. After two more calls I have been told there is no deliveries and it should be another day. Remember its 'green' and in stock in Holborn. I think whats the point? Is it an IT problem? Covid? or shall I just avoid all Infinity stores in future. Really frustrated and possibly a weekend of riding without a visor I could have purchased elsewhere if I had know.. Had to tell you, Kind Regards M”

Posted 2 years ago

Hello M, We're very sorry you were disappointed with your recent experience shopping with us. We take your feedback seriously and seek every opportunity to improve our processes. In regards to Click & Collect purchases, we ask our customers to wait until they receive a "Ready to collect" notification email before visiting a store, as this will indicate that your order has been prepared and is ready for collection. And due to a shortage of stock of your visor, we only had one left in our inventory, which was at our Norwich store (the earliest our supplier will receive a restock is in 6 weeks time). This product needed to be transferred to the Holborn store for you to collect, which takes a couple days to organise and process. With this in consideration, we do understand your frustration and we apologise for this. I will relay your feedback to our logistics department in order to optimise our processes, but if you were to shop with us again, our customer service team will do whatever we can to ensure your happy with your experience. Kindest regards, Jonah

Posted 2 years ago

“Took ages to turn up.”

Posted 2 years ago

Hello, I'm sorry you were unsatisfied with the delivery of your order. We estimated 3-5 working days for delivery, as we needed to order the product from our supplier before we dispatched from our warehouse. According to Parcelforce tracking, the parcel was delivered to you on the 5th working day, but I apologise if you had expected to receive this earlier. Your feedback will be relayed to our logistics team to ensure our processes are as fast and efficient as possible. Kind regards, Jonah

Posted 2 years ago

“Wrong item delivered, emailed to advise errors on website and no response, website still incorrect”

Posted 2 years ago

Hi Peter, I'm sorry we did not respond to your initial email. We will email you momentarily to resolve your order and the incorrect information on our website. Kind regards, Jonah

Posted 2 years ago

“Motorcycle boots worn once and come apart messaged them but they wouldn’t do nothing about it.”

Posted 2 years ago

“Visited Watford branch on 8th May 2021 to buy gloves for my wife, both the attendants ignored our existence in the shop! We parked our motorcycles in front of the shop and went all the way there to buy, not for time waste in window shopping! When enquired further details on a pair of gloves got a carless response on price and details! Very disappointed with the attitude and lack of enthusiasm of the team there! We will safely avoid this branch if we can in future.”

Posted 3 years ago

Hi Ravi, I'm sorry you were unhappy with your recent visit to our Watford store. Our staff endeavour to do whatever we can to assist you, and to ensure you leave our stores satisfied. I have spoken with the Assistant Manager of the store and they have extended their apologies, and if you were to revisit, they would do the utmost to serve you. In the meantime, if need any further assistance, you can contact our online team on 0800 130 3377 or email info@infinitymotorcycles.com Kind regards, Jonah

Posted 3 years ago

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Infinity Motorcycles is rated 4.8 based on 8,763 reviews