Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,903 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong item. Refunded upon return but not refunded the postage charge. I accept that mistakes can be made but its disappointing to charge the customer for errors made at dispatch. Good lesson learned.”

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Posted 3 years ago

“Ordered jacket on line, took payment then emailed to tell me not in stock would i like an alternative. Got a refund then ordered from sportsbike shop arrived next day.”

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Posted 3 years ago

Hi Colin, I'm sorry we did not have the product available. This was a stocking error on our website; we try to maintain total accuracy of our stock levels, but in the case of your order, the item was not in stock with us and was discontinued by our supplier. We extend our fullest apologies for the mistake. If you were to order with us again, we will endeavour to do whatever we can to assist you. Kind regards, Jonah

Posted 3 years ago

“Ordered item over phone told it would be with me in a couple of days, phoned after waiting a week for the item to be delivered was told that they would check and phone me back. I received no call back after 3 days phoned them again to fund out were my item was, was then told it has to be orded from tucano in ltaly and they didn't know how long it would take to be delivered. It arrived 3 weeks after i originally ordered it, terrible customer service.”

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Posted 3 years ago

Hi Richard, I'm sorry your item took longer than expected to be delivered. There was a stocking error for your item, which looked like we had one available in our warehouse to dispatch, however, this was inaccurate and we needed to order the item from our supplier in Italy. We try to maintain total accuracy of our stock levels, but in the case of your order, the item took longer than expected to arrive, and for this, we extend our fullest apologies for the mistake and for not communicating this to you. We will undertake measures to improve and minimise issues such as this, and we will do everything we can to please you if you were to order from us again. Kind regards, Jonah

Posted 3 years ago

“Love the product, but you use the worst delivery service ever.”

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Posted 3 years ago

Hi Lilia, I am sorry to hear you feel this way about our delivery service. I can see you placed your order before our 3pm next day delivery deadline and later that day received your tracking number. Delivery was attempted on multiple occasions but if there is no one to accept the parcel, unfortunately, it has to be sent back to the depot to be rescheduled. We are aware sometimes misdeliveries happen which causes delivery to be delayed, but this is a matter we have looked into and take seriously. When there is a delay with your order or delivery, we do try our best to keep every customer updated on any of these changes. Our apologies again, that your order was delayed. Kindest regards, Infinity Team

Posted 3 years ago

“I purchased a headset around March 2021 We are in jan 2022 I have been contacting Infinity ever since and always promised a call back which never happening, since the purchase my head set has been faulty and Iv only used it 2 times I sent it back recorded delivery at first which was denied by infinity they received it ,, finally they found the box empty once it was sent to the repair centre ?? They have lossed or misplaced the headset which I paid over £220 for , they are now trying to sell me another headset with a small discount which I think is bizz ar, they have totally not trustworthy be careful when you purchase something from these guys I have now contacted trading standards”

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Posted 3 years ago

Hi Asaf, I'm sorry you were unsatisfied with our services. I have spoken with our customer service manager, with whom you have previously spoken on the phone and over email. From my understanding, you affixed the returns label we gave you to the original Cardo box, with no additional packaging used to secure your return. At some point during transit, the item was lost and only an empty box was delivered to our warehouse. When we discovered this, we raised a claim with the courier, and they stated that because the returning parcel was not packaged securely or packaged in such a way as to prevent damage or part loss during the normal rigours of transit through the post, they would be unable to offer compensation for the lost product. Due to this reason, we cannot accept responsibility for its loss as you did not securely package the item before returning it to us. As a gesture of goodwill, we offered you a discount for a replacement unit, but to say that we have lost or misplaced your headset is incorrect. In future, we would recommend properly packaging your return with an outside box to ensure its safe arrival during transit. Best regards, Jonah

Posted 3 years ago

“I am still waiting for the product that should be delivered on the 6th and no information is given”

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Posted 3 years ago

Hi Levent, Our sincere apologies your order has been delayed. Our customer service team have been in contact with you via email, regarding your order. We do try to get all orders out on time and delivered within the time frame provided. However, sometimes items have to be ordered in or various other implications arise which can cause delays. But we do our best to keep every customer informed of any changes/ updates to their order. Kindest regards, Infinity Team

Posted 3 years ago

“You cancelled my order with fraud check on visa it was not delivered I ordered it from new Zealand I checked here with visa there was no problem. No xmas present for my son in London very disappointing. I am Mrs Longley.”

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Posted 3 years ago

Hi Greg, Apologies you feel this way about our service. If an order fails our fraud check, we have to cancel it for caution. Every customer who fails fraud receives a refund for the purchase. This gets processed as soon as possible, along with a message or phone call to inform you of the matter. Our sincere apologies your order was cancelled. Kindest regards, Infinity Team

Posted 3 years ago

“Price was not the best but there was a small saving with the Xmas Promotional Code (xmas10). Tried to purchase 2nd Jan and receved message stating code had expired - T&Cs state code expires on 3rd Jan. Previous experiences with Infinty have been good so very disapointed this time.”

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Posted 3 years ago

Hello, I'm sorry you were not able to use the promotional code on our website. This was due to a technical error that caused the promo code to end earlier than expected. We sincerely apologise for this, and this has now been resolved to ensure this error doesn't happen again. If you would still like to make your purchase, you can give us a call on 0800 130 3377 or email info@infinitymotorcycles.com and we can provide you with a new code to apply the discount to your order. If there is anything else I can help you with, please do not hesitate to contact us again. Kind regards, Jonah

Posted 3 years ago

“Bought motorbike boots for£180.00 Zip went on them after little use due to vovid but were out of warenty by 5 months. Offered a reduction on new boots, but whos to say they wouldnt break as well. Very dissapointed with the overal service, after all bike boots are meant for hard wear not a few months use. Dont buy buy expensive stuff that appears to be seconds.”

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Posted 3 years ago

“Package is marked as delivered but never arrived.”

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Posted 3 years ago

“they cancel the orders and they don't let you know the reason you write to them and they don't respond you go back and write to them and they don't respond lousy customer service”

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Posted 3 years ago

Hi Lenny, our sincere apologies to hear this. We sent you three emails regarding the export from the UK and import into Spain, The Duties for this would of been around 20% of the price of the order and we would not want to dispatch these goods without informing you first. As we did not hear back we cancelled the order and processed you a full refund. We try our best to keep all our customers informed about their orders throughout this process. However, sometimes our emails can get caught up in junk mail, which might have caused the confusion here. Our deepest apologies your order had to be cancelled and that you also did not receive our emails. Kindest regards, Infinity Team

Posted 3 years ago

“Ordered Sena 50R. I have received a used device. Had to go to central London to exchange that.”

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Posted 3 years ago

Hello Obrey, Our deepest apologies for our mistake with your order. When we realised the problem, we made sure to find a solution by organising a new order of the product to be sent to one of our stores near you, for you to be able to exchange it as discussed and agreed. We do our upmost to make sure we get every customer's orders correct and package them with care. However, sometimes mistakes can happen and we do fully apologise again for our mistake and for any inconvenience caused by this. Our kindest regards, Holly

Posted 3 years ago

“very bad service, I don't recommend it to anyone, I bought a helmet intercom, it was not working normally, I tried to refund the money, I didn't have this option, according to Mr mike who treated me very badly and rudely said I could only receive another microphone, as the country's consumer and customer laws say different, so he sent me another microphone and the defect remains, I paid £116 I want my money back and I can't, but I'll settle it in court, horrible post service sale, change soon this rudo guy named Mike”

Helpful Report

Posted 3 years ago

Hello Neto, I'm sorry you were unhappy with the service we provided. I have spoken with our customer service team, and I understand that you have spoken to them regarding your order. We were unable to provide you a refund for your order as you had used the item in question. Your consumer rights are not affected but this only applies if your order was unused. We had offered to accept your item back to investigate a potential fault, but you chose to accept a replacement microphone instead. If this product is still defective, we can also replace this for you. If you have any further questions or queries, please do not hesitate to contact us again. Kind regards, Jonah

Posted 3 years ago

“Not impressed. They're selling goods they don't have in stock, they take your money then email to say, "oh sorry, you items is available, here's an alternative". Bait and switch.”

Helpful Report

Posted 3 years ago

Hello, I'm sorry we were unable to provide you with your recent order. We try to maintain the total accuracy of our stock levels, but in the case of your order, we were unable to supply your specific size due to an anomaly in our system, and for this, we extend our fullest apologies for the mistake. Our first port of call for our customer service team is to offer an alternative product, otherwise, a full refund is provided. Please do not hesitate to contact us on 0800 130 3377 if you have any further questions or concerns, and we would be more than happy to assist you with anything in future. Kind regards, Jonah

Posted 3 years ago

“Cancelled my order claiming my (used daily) credit card was detected for fraudulent use. Absolute load of tosh. Needed the item urgently so ordered from SBS with same card delivered the next day no issues. Won’t bother with infinity in future.”

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Posted 3 years ago

Hello, I'm sorry we were unable to fulfil your order. We have security checks in place in order to prevent fraudulent use of customer details and bank funds, which are carried out by 3D Secure authentication. Authentication might fail if you provide the wrong 3D Secure details or the information you provided was incorrect. Due to one of these reasons, you failed our security check and we accordingly cancelled your order without charging you. This is not something we have control over but we apologise for this inconvenience. If there is anything else we can help you with, please do not hesitate to contact us again. Kind regards, Jonah

Posted 3 years ago

“I received my helmet which was missing the Pinlock max vision insert. I was the told i would have this sent to me which i recived a Skipfog insert rather than a Pinlock branded version as advertised on the website. After discussions with a represenative trying to inform me that the website quoted the wrong brand therefore mis-selling the product, i was told that no Pinlock product existed. I Provided evidence that not only does it exist but they stock it. Since then there has been no reply.”

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Posted 3 years ago

Hi Rhys, I'm sorry for the issues with your recent purchase. I believe one of my colleagues has since contacted you regarding the insert you have received. If there is anything else we can help you with, please do not hesitate to contact us again. Kind regards, Jonah

Posted 3 years ago

“No stock of item ordered & witheld refund for 4 days.”

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Posted 3 years ago

Hello Steve, I'm sorry we could not provide you with your recent order. We try to maintain total accuracy of our stock levels, but in the case of your order, we were unable to supply your specific size due to an anomaly in our system, and for this, we extend our fullest apologies for the mistake. Please do not hesitate to contact us on 0800 130 3377 if you have any further questions or concerns. Kind regards, Jonah

Posted 3 years ago

“I’m still waiting my leg cover !!!”

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Posted 3 years ago

Hi Stoyan, I'm sorry you were unhappy with your recent purchase. I've spoken with our returns department for more information on your order and can see you made a few exchanges for different leg covers. For your last return, however, there was no paperwork provided in the parcel instructing us to exchange your order, so our team cancelled your order and processed you a full refund. I would recommend ordering a new leg cover from our website. If there is anything else we can help with, please do not hesitate to contact us again. Kind regards, Jonah

Posted 3 years ago

“Rejected my order as shipping address did not match billing address despite two factor authentication. No way around this despite calling.”

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Posted 3 years ago

“Bought a helmet in Belfast, Neotec2 in May 21 , already I needed a new Visor ( Clear ) , can’t get one in Belfast, Was told by the Manager that they don’t have any, can’t get any and no point in placing a order as the wait would be to long , gutted ! Settled for a darker tint , which is late , 9 days now . The Post is very very late now a days ???”

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Posted 3 years ago

Hi Ian, I'm sorry you were unhappy with our services. Our Belfast store recently contacted you via phone but did not get an answer. We'd like to inform you the visor has been delivered into store. If you just pop back in, you can collect your new visor. Kind regards, Jonah

Posted 3 years ago

Infinity Motorcycles is rated 4.7 based on 8,903 reviews