Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,889 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. Parcel didn’t arrive. Infinity accept from the information they have (gps) it went a wrong address. Told I have to wait for an investigation then decide if I want a refund or another item. I ordered this for a bike trip. Now unlikely to arrive on time. Oh and didn’t add points to my club card. Poor service I wouldn’t use them. I won’t again!”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to leave your feedback. Our apologies that you feel this way. We had a technical issue at the start of the month with Club Points, and this should now be fixed. We have looked into your account and could see that you had not signed up to the Club Infinity Scheme. We have now set this up for you and have added all points from any orders you have placed. In relation to the delivery of your item, we have raised a case with DPD because the goods look to be delivered to another location, but this is not clear. We will then give you an update and can replace or refund the goods for you shortly if required. Thanks, Rhiann

Posted 1 month ago

“Unfortunately Infinity motorcycles decided to change quite well working website to disfunctional account- wiping and difficult- to-find new one. My account was wiped out, password not working, no items could be found in a search engine- horrible. Why would you change something that was working well to much worse. Likely to defect to others really.”

Helpful Report

Posted 1 month ago

Hi R, Thank you for sharing your feedback with us. I apologise for the challenges you have encountered with our new website. I want to assure you that your account details, including your Club Infinity information and order history, have not been lost. We are currently addressing issues related to the display of this information, and our IT team is actively working on a resolution. They have successfully resolved the issue regarding the visibility of Club Infinity points. Unfortunately, these issues only became apparent post-launch. We appreciate your understanding and patience as we work to resolve these matters. Thank you once again for your feedback. Kind regards, Rhiann

Posted 1 month ago

“Bought a Sena intercom & it appears to be faulty straight out of the box 🫤 have been told that “As this is an electrical fault we will need to get this back to be inspected under warranty, if the fault is confirmed, it will then either be repaired or replaced. ** Please be aware that this process can take up to 2 weeks. **” could understand if it was weeks or months old but not from new. Maybe I should follow the sale of goods act & demand refund as less than 30 days & buy from another dealer.”

Helpful Report

Posted 2 months ago

Hi Charles, Thank you for taking the time to leave your feedback. Our fullest apologies, as you are entitled to a refund and I think a miscommunication has been made. We do need to test the unit to ensure there is a fault and if this is found we will process a refund in keeping with consumer rights. We are just waiting for the unit to arrive back with us so we can inspect this and will then let you know the outcome in due course. I apologise for any inconvenience this may cause. Thanks, Rhiann

Posted 2 months ago

“Found a helmet on another site at a cheaper price. Asked for price match which they agreed to, but then even after two prompts they didn’t send through the price match code for me to use online… clearly scam merchants and unable to live up to their price match promise… I would avoid like the plague and buy elsewhere from a reputable supplier”

Helpful Report

Posted 2 months ago

Hi Rob, Thank you for taking the time to leave your feedback. Our fullest apologies you have not received the promotional code. A decision to change the price on the website was made shortly after we offered this to you giving the discount. Our Online Customer Service Manager has contacted you about the situation and has apologised that this was not communicated to you sooner. We can get quite a few price match inquiries a day and we endeavour to get back to customers as soon as possible. Thanks, Rhiann

Posted 2 months ago

“Went to the York store today and looking for a new helmet half way through the process the guy serving me was called away to serve another guy and I was just about to up my budget so I left the store before I lost my temper?? Zero customer service skills”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to leave your feedback. I have discussed this with our York branch and understand you were assisted by one of our staff members in finding a new helmet. During this process, another customer came into the store to collect an item they had ordered. This customer was originally served by the same staff member who was assisting you, so they briefly left to process the order. Unfortunately, when stores are busy, our staff may be required to assist multiple customers at the same time. I apologise if your experience did not meet your expectations. At Infinity Motorcycles we strive to provide the best customer service we can. If you wish to discuss this further, you can contact our York Branch directly at york@infinitymotorcycles.com. Thanks, Rhiann

Posted 2 months ago

“Shocking. There online system shows stock holding that they don’t. Trying to get a refund on an order they couldn’t supply is virtually impossible. If your buying on line, call the first to ensure they have it in.”

Helpful Report

Posted 2 months ago

Hi Andrew, Our apologies again for the error on the website that occurred when you were trying to place an order for Click and Collect. We have confirmed with you twice over the phone and via email, providing proof that a refund was processed on the same day for your records. If an instance like this happens, we ensure that the funds are returned as quickly as possible to the customer. We also try to ensure that stock has the highest accuracy when purchasing from our website, but on rare occasions, if we have a stocking error, we will notify the customer to make them aware of the situation, offering to source the items or cancel and refund the order for the customer. We also state on our Click and Collect orders to not visit the store until you have been notified that the stock is ready for collection to avoid disappointment. If you have any further inquiries about this, you can email Mike, who has been handling this for you. Thanks, Rhiann

Posted 2 months ago

“First time using Infinity , definitely won't be using again . Found an Oxford jacket i liked done some research and managed to Infinity to price match , Ordered and paid for the jacket , used my price match code and then .......the next day I had an email saying ordered cancelled. It's apparently old stock and out of stock at their suppliers , funny thing is it's still showing in stock on their website ... I won't be using them again ...”

Helpful Report

Posted 3 months ago

Hi Ian I'm sorry for your recent experience shopping with us. We try to maintain total accuracy on our stock levels at all times. However, among the thousands of products we stock in our warehouse, 16 UK stores, and at our suppliers, there are instances where a size or item may show as in stock on our website but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Rhiann

Posted 3 months ago

“I purchased a TechAir10 vest from Infinity Motorcycles and due to an accident at home, I couldn't use it for for a long time. When I did use it it wasn't working. I informed Infinity Motorcycles and they told me that although it's out of warranty period by a couple of days, given that it has not been used (with the tag intact) they can send it back to Alpinestars and get it sorted. I thought that's really great customer service, but I was wrong. First of all they sent the TechAir10 vest to Alpinestars 4 weeks after receiving it and it has been over 3 months since then and I haven't yet received it back. When I ask them, i get the same answer every time "It will be with you as soon as we get it back". End of the day you see how good or bad a company's customer service is only when things go wrong and in my case, Infinity Motorcycles have proven that their customer service is just ridiculous. I will avoid them like a plague and will NOT recommend them to any of my biker friends.”

Helpful Report

Posted 6 months ago

Hi Shiv, Our fullest apologies for the delay. We are asking a Favor of Alpinestars to look at the Tech Air 10 as this was out of the warranty period, so this process would take a little longer to resolve for you than normal. We have been chasing them for an update but this has elapsed over our usual time frame for a warranty claim. We have agreed to replace the garment for you and this should be with you in the next couple of days. If you have any questions, please get in touch with info@nfinitymotorcycles.com Thanks, Rhiann

Posted 6 months ago

“I bought a Keis Ultraflex jacket from you. I had it 16 days. It will no longer power heated gloves. I’ve returned the jacket for a refund. I’ve advised you I am rejecting it within 30 days in accordance with my rights under the Consumer Rights Act 2015. So far you’ve refused my requests and disregarded the law insisting you must return the jacket to Keis the manufacturer. Keis confirmed it was faulty and are repairing it. I don’t want a repaired product as I’ve rejected it. Still awaiting a refund. Absolutely terrible service.”

Helpful Report

Posted 6 months ago

Hi Nicola. Thank you for providing your feedback. Our policy for returned electrical items with a fault in under 30 days is for the garment to be returned to our supplier to be tested to confirm the fault so they are either able to repair or refund the jacket. If a product is returned to us within 30 days we are happy to refund the item after the fault has been confirmed by our supplier. I would like to inform you that the jacket purchased and returned because of a fault is currently at our suppliers and has finished undergoing tests. Our Warranty and Returns department contacted our supplier this morning and has been informed that the fault has been found and is currently being repaired; therefore, we issued your refund at 10:30 on 18/11/2024. We wanted to let you know that the jacket arrived at our warehouse on the morning of 12/11/2024, and we sent it for inspection on 13/11/2024. We’re happy to inform you that your refund has been processed sooner than the timeframe mentioned on our Delivery and Returns page. Please note that our Delivery and Returns page states that refunds and exchanges may take up to 7-14 days to process. We appreciate your patience during this process. Thanks, Danielle

Posted 6 months ago

“Very disappointed with this scammers. They are the worst probably. They just want to sell you things even if it’s not for you. They sell me 2 expensive helmets and they assured me that is what I need. They are very unfriendly and rude people. Very unprofessional. Don’t trust…..”

Helpful Report

Posted 7 months ago

Hi Gabriel, Thank you for sharing your feedback; we value every customer’s experience and regret that your recent purchase didn’t meet your expectations. I have discussed your helmet purchase with the store from which you bought it and understand that you tried on several helmets across various price points, ultimately choosing a mid-priced option. We’re sorry to hear that you felt any pressure to buy outside your budget. Our goal is always to help customers find gear that fits their needs and preferences. When you later experienced fit issues, our team responded by ordering smaller center pads, and, after hearing you were still uncomfortable, provided additional padding at no extra cost to try to improve the fit. We made every effort to resolve your issues within the limits of our policies. Since the helmet had been used on a ride and the visor stickers had been removed, a refund or exchange couldn’t be processed. This is general policy, which we believe was clearly communicated during your purchase. Unfortunately, during follow-up discussions, your behaviour escalated, where you directed rude language and threats of violence toward our staff, resulting in a necessary ban. We are committed to maintaining a respectful environment for all customers and staff. We sincerely apologise that your experience with us didn’t meet expectations; however, such behaviour will not be tolerated. I hope we can support you in any way within our policies to help improve your experience. Regards, Danielle

Posted 7 months ago

“Bought an item in store and was told by a member of staff that the model choosen would fit the bike and didn't when taking it for a refund was denied of it completely bad service on infinitys part and will be actively seeking alternatives instead of returning to this company again in the future”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave your feedback. I sincerely apologise for any misinformation provided during your in-store visit. I will ensure that our sales staff is informed so we can enhance our services. Upon reviewing your case, I understand that you received a credit note as a result of returning your online order item along with your in-store purchase. Since our online Warranty and Returns department is unable to process refunds to the original payment method, for in-store purchases, we issued a credit note for the full total of the items returned. I regret any inconvenience this situation may have caused. If you would like to discuss this further please email info@infinitymotorcycles.com. Thanks, Rhiann

Posted 7 months ago

“I did not receive and got not refund nor goods as Infinity said dpd said the picture show it was delivered wich it was not and it was put outside and not inside as requested. Infinity said I can buy again at cost and still not got a email to confirm this. So I am out of pocket and they want me to give them more money then they can get dpd to take a picture of a package and say it was delivered. Shame on you all , dear reader you have been warned ⚠️”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Order size 3xl was sent size L. Returned and asked for correct size. Didn't hear off anybody for a week so had to chase it up.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“You never have the right size”

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Posted 1 year ago

“I bought a pair of Breva heated gloves from infinity motorcycles. Having used them once I found that they did not warm my hands sufficiently. I called Infinity Motorcycles Telephone sales, explaining the situation and to politely ask if I could return them. I was immediately told that they could not be replaced as they had been used. No need for further discussion there then. To which I was told, “Goodbye then”. I shall never use Infinity motorcycles again and I am now almost £200 worse off. Make your own mind up. I am a subscriber to Which, and I will be checking my rights as a purchaser in due course.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. I shall forward this to the relevant department so we are able to improve our services. If you would like to discuss this further please email info@infinitymotorcycles.com or phone us on 0800 130 3377. Thanks, Danielle

Posted 1 year ago

“Not great customer service. Ordered helmet for collection, was delivered to store last week. No calls received that is waiting to be collected. Find out only today when I called to the store.”

Helpful Report

Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“Intially ordered online spending £300 of which £100 was a gift voucher. One key item was not available for 10 months so cancelled whole order. I was assured the voucher would be reinstated that day. It took over a week to get the voucher reinstated so I could reuse it and only after chasing 4 times. Then went into store - spend £700+ on a Rukka jacket. Only one of the two security tags were removed. On discovering this I then had to repeat my 1.5hr round trip to get it removed.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for taking the time to leave your feedback. I apologise for the most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“Didn’t receive my voucher and took a long time to sort it out and various calls”

Helpful Report

Posted 1 year ago

Hi, I apologise for your most recent experience with Infinity Motorcycles. I shall pass this over to the relevant department so we are able to improve our services. Thanks, Danielle

Posted 1 year ago

“It was one of the worst order experience which I have ever seen.”

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Posted 1 year ago

Hi Parvaneh, Thank you for taking the time to leave your feedback. I apologise for your most recent experience with Infinity Motorcycles. If you would like to discuss this please email info@infinitymotorcycles.com so we are able to look into this. Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 8,889 reviews