I ordered a bouquet for my sister’s birthday on 25th January- it’s now almost Feb and I still have no delivery date and eight emails later I am done with dealing with an AI chat who writes that deliveries to remote areas may be subject to delay - it’s Glasgow… please help!!! I am a very loyal and regular HF customer but when there is a problem it’s important to speak to a person. What is most worrying is that my card had been debited but I had to chase to check (non) delivery - I don’t think this is the first time this has happened but am just too busy work wise to chase up non delivery via an awful AI service So disappointed