Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Only 1 stem of lilies (3buds and didn’t blossom) 2 stems antirrhinums drooped overnight 4 roses wilted on day 4 - 4. carnation stems fine). On complaining on day 5 I was told only claims are valid by day 3! I would never ever trust this company to deliver fresh and beautiful flowers; best going to a supermarket at a third of the price OR use Interflora!!”

Helpful Report

Posted 1 year ago

Thank you so much, Deanne, for taking the time to leave us your feedback on your experience with Haute Florist. We really appreciate the effort you have taken in letting us know the issues that you faced with our product delivered to you. We are sorry for the inconvenience caused and understand it must have been frustrating. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Would give them zero if i could. My partner sent flowers I never got. Royal Mail claims they attempted delivery which they didn't. I was home, I reviewed my ring footage for the day and no one attempted to delivery. Spoke to customer service and they said that since royal mail attempted to delivery (which they didn't) they can't refund me or send a replacement. Safe to say, the service sucks. NO REFUND, NO FLOWERS, NOTHING.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. If not done already, please could you get in touch with our Customer Support team at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“Flowers arrived on time, they were dealt with as per the paperwork , however by today , the very next day the roses are all wilted as well as all other flowers , really not great as this was an 80 birthday wish to an ex florist owner and when I saw them I was so upset , !!!”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Sonja. We understand that you have been disappointed with Haute Florist and we would like to apologize for what happened. We are sorry to hear that the roses were wilted and the other flowers were not in prime condition, especially since it was meant for an 80th birthday. We understand how upsetting that must have been for you. We would like to make things right. Please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 year ago

“Flowers were lovely, but missed delivery date and sister had gone away for weekend when arrived. Refunded postage, but missed the point really.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Haute Florist. We apologize for the inconvenience you experienced in regard to the delivery date and any other challenges that arose. Your feedback is very valuable to us so we can continue to improve our services. Again, we apologize for any issues you experienced.

Posted 1 year ago

“Paid for next day delivery and the flowers never came. The company did not seemed to be helpful in solving problems for clients.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback, Ly. We really appreciate your feedback and we apologize for the issues you experienced with your next-day delivery that never came and for the difficulty you had in getting a response from us. We are very sorry for any inconvenience this may have caused you. Our customer service team have contacted you via email to look into this further. We hope that this can be resolved. Best wishes, Rosie

Posted 1 year ago

“I ordered some flowers for my mum since I couldn't be with her on her birthday. I chose a lovely bunch and paid extra to receive these the next working day. Unfortunately the flowers were not delivered and I was not aware that they had not been delivered until later that evening when I didn't hear from my mum. I contacted Haute Florist customer service and was informed that there was nothing they could do to assist me. I requested a refund for the next day delivery fee since this is a service I paid for and was told that the customer service agent would not be able to assist me. I asked that the bouquet not be delivered anymore and was told there was nothing that could be done. I do not expect this level of service for the amount that I had paid. Especially during a Christmas period which is already very expensive, I think it is only fair to receive what you pay for and to be compensated when you don't. Really disappointed.”

Helpful Report

Posted 1 year ago

Nicol, I want to thank you for taking the time to share your experience with us and for bringing our attention to the issue you faced. We apologize that we were unable to deliver the flowers on time and for the difficulty encountered when contacting customer service. We understand how our failure to fulfill the service that you paid for is unacceptable and we are so sorry for the inconvenience. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Firstly, their system cropped my card message even though it met the character limits. Tried to contact them to resolve it but their customer service rep Zahra blamed me for not contacting them sooner when I literally tried to reach them as soon as I received my order confirmation. Secondly, I order a medium Country Wild Garden, paid extra for this larger bouquet as displayed on their website but the bouquet that was sent looks so terrible honestly I'm so embarrassed that these were the flowers that were sent to my friend. Moral of the story, I'm never ordering from Haute Florist again. There is nothing "haute", high-class or fancy about the flower bouquets.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We are truly sorry that you had difficulty with our card messaging system and that the bouquet did not meet the expected quality standards you had. It seems like you have had some unfortunate dealings with us and we deeply regret that. We will certainly look into the matter with Customer Service. If not done already, please send us some photos of the bouquet and we would be happy to look into this further for you. Best wishes, Katie

Posted 1 year ago

“Hat Box flowers arrived with 11 of the roses broken stems at the bottom of the delivery box. Contacted Haute to be offered £15 for a £70 purchase, joke. Requested that the send a replacement they said that this was not their policy. Surely if the product is not fit for purpose then a replacement should be offered. Customer service needs to be revised to meet their statements of 100% satisfaction guarantee. This is stated throughout their T&T'c its a shame they don't live by their words.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Haute Florist and to let us know about your experience. We apologize for your experience with the Hat Box delivery. This is not the standard of quality we try to uphold. We understand your point of view that if the product is not fit for purpose then a replacement should be offered and we take your feedback seriously to ensure we are meeting our 100% satisfaction guarantee. I will pass this feedback on to the appropriate teams. Best wishes, Katie

Posted 1 year ago

“Do not purchase from here - my flowers came a day late and my white roses were brown. I emailed them along with photographic evidence and they gave me terrible customer service and offered no compensation apart from a £10 credit onto my account - yet after the extremely poor service and poor quality they must be delusional that I would shop here again and therefore refused this insulting offer. I highly advise no one else to shop here unless you want dead flowers for your loved ones funeral which was in my case - the irony. In addition they addressed me by the wrong name, yet having sent numerous emails. This company lacks in every aspect possible and clearly customer service and quality is not a focal point.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your review of Haute Florist. We are sorry to hear that your flowers arrived a day late and that some of the roses were brown and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Worst possible florists I have ever dealt with. They lie about the flowers, the size and the look and the delivery. I ordered a 65 pounds flower for a friends birthday who was very depressed and lonely and I needed the flowers to arrive on her birthday. They didn’t arrive at all and when I contacted them asking for why, they said sorry we don’t guarantee a delivery date even if it’s for a birthday. The customer service lady was awful she was laughing at me when I was expressing my stress and they basictly stole 60 pounds from me without delivering my flowers and refused to refund it. I would never buy from them”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about the experience you have had with our service. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Our customer service team will treat all customers with respect and they deserve to receive the same. I will pass our feedback on, so this can be investigated internally with the relevant team members. Warm regards, Rosie

Posted 1 year ago

“Don’t trust this company. Firstly there was broken stem flowers in the bunch. Secondly the actual bundle looked nothing alike the one they advertised in the picture. Their customer service is also very poor as they kept on asking me for pictures and responding no issues with quality. Could have ordered a much better quality product from somewhere else with the price I paid.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback on Haute Florist. We apologize for the broken stems that were included in your order, as well as for the discrepancies between the advertisement and the product you received. We are disappointed that you had a negative experience. I will feed this back to our team. Warm regards, Tom

Posted 1 year ago

“An over reliance on a 3rd party courier company has resulted in expensive flowers being delivered to a building, not a person. Four days later the flowers I ordered are still not with my friend, still lost inside the building, not delivered to a person, but simply left with the rest of the daily post, stationery & mail in some back office, somewhere. Haute in their own defence say they can't control their delivery supplier, it's not their fault and the flowers 'were delivered'. What a waste of money & flowers. Brand fail.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback with us on Haute Florist. We truly appreciate you for being honest and we are so sorry that your experience has been frustrating and unsatisfactory. We take our customer's feedback to heart and want to make sure that we are always providing the best service to our customers. We understand why you are disappointed with our service and this will be raised with our Dispatch Manager. Warm regards, Tom

Posted 1 year ago

“The flowers ordered were a birthday present. Ordered 5 days before. The flowers did not arrive. Unable to contact Haute. Very disappointed.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We apologize that the flowers ordered for your birthday present were not delivered as planned. We understand how frustrating it must have been when you were unable to contact Haute, and we are so sorry for any inconvenience this caused. I can see that your order has been received today.

Posted 1 year ago

“Paid extra for a Sunday delivery Washed their habds and blamed courier when they didn’t arrive on time. Told me to check the fine print. Poor quality flowers with petals falling off the stems on days Refused to refund . Checked reviews and can see many similar stories Stay away from this Company - rubbish !!”

Helpful Report

Posted 1 year ago

Thank you for your review of Haute Florist and for taking a moment to let us know about your experience. We apologize that you paid extra for a Sunday delivery that did not yet arrive on time. We strive to ensure each of our customers has the best experience possible and are saddened to hear we failed to provide that for you. It also seems from your review that you were unhappy with the quality of the flowers as well as the refund policy. Thank you for bringing these issues to our attention. I can see that our customer service team are looking into this. Best wishes, Rosie

Posted 1 year ago

“Really disappointed and for the second time I’m sorry to say. Again I have ordered a large bouquet and the recipient received the attached and also advised there were dead flowers. Absolutely gutted as this was for a very senior person in our business and feel utterly embarrassed as I did on my first order that was placed for another member of the team. Gorgeous bouquets designs on the website but sad to say I won’t be using their service again.”

Helpful Report

Posted 1 year ago

Thanks so much for taking the time to share your experience. We apologize for the disappointments you've experienced with us, and we would really like to make things up to you. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number in the subject line? Best wishes, Katie

Posted 1 year ago

“Even though clearly asked for delivery on the 22/11/23 for my niece’s 50th birthday, has not arrived. Giving me that they will have to wait 3 days and then I can only get delivery charge back. Shocking for one if you see an address for delivery in Jersey don’t accept it an communicate with the customer because you had my details.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 year ago

“I am so very disappointed in the flowers received today. Barely resemble the imaging shown on the website and a medium size bouquet for £50. I've bought better flowers from my local supermarket for half the money. First and last time I will be ordering from Haute florist.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for taking the time to share your experience with us. We apologize for the disappointment and understand that the bouquet did not match the impression on the website and that the value of the bouquet did not meet expectations. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Received flowers as a gift from a neighbour and they are the worst quality flowers. Discoloured and withered at the edges of the roses. They arrived today and I’m very disappointed. Having contacted the company for a replacement of fresh flowers they said this wasn’t possible and offered me credit £15. I would give them any further business so advised them to keep the credit Shocking”

Helpful Report

Posted 1 year ago

Dear Carole, Thank you so much for taking the time to share your feedback regarding the quality of the flowers purchased from us at Haute Florist. We are deeply sorry about the discoloured and withered roses and the associated disappointment they have caused you. From the photos provided, we are unable to see any evident quality issues. I am very sorry for any disappointment caused by the outcome of this. Again, we are so sorry and thank you for your feedback that will help us in the future. Sincerely, Katie

Posted 1 year ago

“I ordered my product at 6am, 16 hours before the next day cut off they failed to dispatch them to the courier until the next afternoon so they did not arrive for my anniversary and have been extremely unhelpful with customer service, next day deliver is plastered all over the front page, when you order flowers they are always for a specific day, avoid using”

Helpful Report

Posted 1 year ago

Thank you, Kingsley, for taking the time to share your experience with Haute Florist. We apologize sincerely that your order was not dispatched to the courier when you expected and was not delivered in time for your anniversary. We understand how disappointing that is and appreciate you bringing this to our attention. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Having received this beautiful bouquet of flowers, beautifully wrapped. They didn't even last a day before the flowers started to die. Very disappointed with customer services especially when dated photos can be provided. What a waste of money will not buy from here again”

Helpful Report

Posted 1 year ago

Thank you, Caroline, for taking the time to provide feedback surrounding your experience with Haute Florist. We truly appreciate your support and understand how greatly this experience differs from what's expected when purchasing from us. It's certainly not the quality we strive to achieve and we apologize for the disappointment you feel. I have contacted you via email. Best wishes, Ellie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews