Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Awful experience. not next day delivery but 5 days later after 7 complaints emails ! would never use again. which is a pity as flowers were beautiful so credit there !”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, Alison. We are sorry to hear you had a poor experience with your order from Haute Florist. It is a real pity that what should have been a next-day delivery ended up taking five days and seven complaints emails. We truly appreciate that you noted the beauty of our flowers themselves. It means a lot to us here.

Posted 1 year ago

“I booked a delivery for the 18th December, flowers were not delivered. Contacted in writing their customer services and recieved a sytandard reply back stationg they would get back to me. Five hours later no reply. Tried their phone number and just got a continual tune before the line went dead after 6 minutes. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 1 year ago

Hello Nigel, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 year ago

“Dreadful shabby product that ruined our anniversary when it turned up. After complaining to the company I received a pathetic offer of £10 off a future purchase. DO NOT use this company!”

Helpful Report

Posted 1 year ago

Thank you so much, Chris, for providing us valuable feedback on Haute Florist. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“I contacted the company two days before the delivery date to ask to add the surname and alter the card. I was told the order had already been dispatched, only then on the day AFTER when I booked for delivery i received an email saying it had been delivered on the Thursday, not the Wednesday as arranged. Company response that ‘I hadn’t guaranteed’ the delivery date by paying extra and that delivery to areas of Scotland (this was NOT a remote location) were sometimes not able to be to have their deliveries on time. So sad that the offer of a £10 voucher to use the company again was the only recompense. Hate it when in the face of a legitimate complaint a company relies on small print. Needless to say myself and family will NOT use this ‘haute’ company again … and do they care… not a ‘hot’”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 year ago

“So disappointed 😔 Ordered for next day delivery. 3rd day still hasn't arrived. Meant to be 24 hr tracked delivery with Royal Mail. Yes tracked to the sorting office and emailed 4 times with different times and still no delivery. Requested a refund to be told that they won't be refunding my order! They can refund the delivery fee tho! £4!! Even though items haven't been received? (£49) To be told I can dispute it with my card provider if I like but they have the option to refuse to refund! DO NOT USE!!!”

Helpful Report

Posted 1 year ago

Hello Jayne, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. Kind regards, Tom.

Posted 1 year ago

“The delivery was poorly managed as the address was a school and the flowers were delivered late evening where neither school was opened nor recipient present. After calling the school to see if anyone was there, it was only by chance a teacher had stayed behind. Having accepted the delivery, I had to go to the school and pick up the flowers to personally give to the recipient. More shockingly, the recipient sent photos of the flowers which were certainly not luxury for the price I paid. They were dry and almost half dead, let alone the medium size I ordered. I certainly will not be using Haute again and would recommend others not to be fooled by the photos on the website!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“Never again: flowers not delivered and Jamie in customer service is utterly unhelpful”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Haute Florist. We appreciate that you took the time to share your experience. We apologize for the delays in the delivery of your flowers and for the lack of helpfulness from our customer service. I can see that your order was delivered the following day. Warm regards, Rosie

Posted 1 year ago

“Awful company. I buy a lot of flowers for deliver and I will not be using this company again. Flowers arrived wilted so I complained. Told they were fine. They were not. The roses head were floppy. They are guaranteed for 7 days (spoiler, they are not) so I was told to email back in a week. I did. By now the roses heads had rotted and come off the stalk. They told me I should have emailed sooner and to get lost basically. £55 down the drain. Stick to M and S or next.”

Helpful Report

Posted 1 year ago

Dear Claire, Thank you so much for taking the time to leave us feedback about your experience with Haute Florist. We are sorry to hear of your disappointment with the wilted flowers, the assumption that they were fine and the lack of a response for nearly a week after your initial complaint. We regret that your experience with our services did not live up to your expectations and we hope to learn from this experience and make changes to ensure our future customers are given an exceptional experience. Once again, we thank you for your feedback. Sincerely, Tom.

Posted 1 year ago

“Only 1 stem of lilies (3buds and didn’t blossom) 2 stems antirrhinums drooped overnight 4 roses wilted on day 4 - 4. carnation stems fine). On complaining on day 5 I was told only claims are valid by day 3! I would never ever trust this company to deliver fresh and beautiful flowers; best going to a supermarket at a third of the price OR use Interflora!!”

Helpful Report

Posted 1 year ago

Thank you so much, Deanne, for taking the time to leave us your feedback on your experience with Haute Florist. We really appreciate the effort you have taken in letting us know the issues that you faced with our product delivered to you. We are sorry for the inconvenience caused and understand it must have been frustrating. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Would give them zero if i could. My partner sent flowers I never got. Royal Mail claims they attempted delivery which they didn't. I was home, I reviewed my ring footage for the day and no one attempted to delivery. Spoke to customer service and they said that since royal mail attempted to delivery (which they didn't) they can't refund me or send a replacement. Safe to say, the service sucks. NO REFUND, NO FLOWERS, NOTHING.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. If not done already, please could you get in touch with our Customer Support team at enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“Flowers arrived on time, they were dealt with as per the paperwork , however by today , the very next day the roses are all wilted as well as all other flowers , really not great as this was an 80 birthday wish to an ex florist owner and when I saw them I was so upset , !!!”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Sonja. We understand that you have been disappointed with Haute Florist and we would like to apologize for what happened. We are sorry to hear that the roses were wilted and the other flowers were not in prime condition, especially since it was meant for an 80th birthday. We understand how upsetting that must have been for you. We would like to make things right. Please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 year ago

“Flowers were lovely, but missed delivery date and sister had gone away for weekend when arrived. Refunded postage, but missed the point really.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Haute Florist. We apologize for the inconvenience you experienced in regard to the delivery date and any other challenges that arose. Your feedback is very valuable to us so we can continue to improve our services. Again, we apologize for any issues you experienced.

Posted 1 year ago

“Paid for next day delivery and the flowers never came. The company did not seemed to be helpful in solving problems for clients.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback, Ly. We really appreciate your feedback and we apologize for the issues you experienced with your next-day delivery that never came and for the difficulty you had in getting a response from us. We are very sorry for any inconvenience this may have caused you. Our customer service team have contacted you via email to look into this further. We hope that this can be resolved. Best wishes, Rosie

Posted 1 year ago

“I ordered some flowers for my mum since I couldn't be with her on her birthday. I chose a lovely bunch and paid extra to receive these the next working day. Unfortunately the flowers were not delivered and I was not aware that they had not been delivered until later that evening when I didn't hear from my mum. I contacted Haute Florist customer service and was informed that there was nothing they could do to assist me. I requested a refund for the next day delivery fee since this is a service I paid for and was told that the customer service agent would not be able to assist me. I asked that the bouquet not be delivered anymore and was told there was nothing that could be done. I do not expect this level of service for the amount that I had paid. Especially during a Christmas period which is already very expensive, I think it is only fair to receive what you pay for and to be compensated when you don't. Really disappointed.”

Helpful Report

Posted 1 year ago

Nicol, I want to thank you for taking the time to share your experience with us and for bringing our attention to the issue you faced. We apologize that we were unable to deliver the flowers on time and for the difficulty encountered when contacting customer service. We understand how our failure to fulfill the service that you paid for is unacceptable and we are so sorry for the inconvenience. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Firstly, their system cropped my card message even though it met the character limits. Tried to contact them to resolve it but their customer service rep Zahra blamed me for not contacting them sooner when I literally tried to reach them as soon as I received my order confirmation. Secondly, I order a medium Country Wild Garden, paid extra for this larger bouquet as displayed on their website but the bouquet that was sent looks so terrible honestly I'm so embarrassed that these were the flowers that were sent to my friend. Moral of the story, I'm never ordering from Haute Florist again. There is nothing "haute", high-class or fancy about the flower bouquets.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We are truly sorry that you had difficulty with our card messaging system and that the bouquet did not meet the expected quality standards you had. It seems like you have had some unfortunate dealings with us and we deeply regret that. We will certainly look into the matter with Customer Service. If not done already, please send us some photos of the bouquet and we would be happy to look into this further for you. Best wishes, Katie

Posted 1 year ago

“Hat Box flowers arrived with 11 of the roses broken stems at the bottom of the delivery box. Contacted Haute to be offered £15 for a £70 purchase, joke. Requested that the send a replacement they said that this was not their policy. Surely if the product is not fit for purpose then a replacement should be offered. Customer service needs to be revised to meet their statements of 100% satisfaction guarantee. This is stated throughout their T&T'c its a shame they don't live by their words.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Haute Florist and to let us know about your experience. We apologize for your experience with the Hat Box delivery. This is not the standard of quality we try to uphold. We understand your point of view that if the product is not fit for purpose then a replacement should be offered and we take your feedback seriously to ensure we are meeting our 100% satisfaction guarantee. I will pass this feedback on to the appropriate teams. Best wishes, Katie

Posted 1 year ago

“Do not purchase from here - my flowers came a day late and my white roses were brown. I emailed them along with photographic evidence and they gave me terrible customer service and offered no compensation apart from a £10 credit onto my account - yet after the extremely poor service and poor quality they must be delusional that I would shop here again and therefore refused this insulting offer. I highly advise no one else to shop here unless you want dead flowers for your loved ones funeral which was in my case - the irony. In addition they addressed me by the wrong name, yet having sent numerous emails. This company lacks in every aspect possible and clearly customer service and quality is not a focal point.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your review of Haute Florist. We are sorry to hear that your flowers arrived a day late and that some of the roses were brown and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Worst possible florists I have ever dealt with. They lie about the flowers, the size and the look and the delivery. I ordered a 65 pounds flower for a friends birthday who was very depressed and lonely and I needed the flowers to arrive on her birthday. They didn’t arrive at all and when I contacted them asking for why, they said sorry we don’t guarantee a delivery date even if it’s for a birthday. The customer service lady was awful she was laughing at me when I was expressing my stress and they basictly stole 60 pounds from me without delivering my flowers and refused to refund it. I would never buy from them”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about the experience you have had with our service. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Our customer service team will treat all customers with respect and they deserve to receive the same. I will pass our feedback on, so this can be investigated internally with the relevant team members. Warm regards, Rosie

Posted 1 year ago

“Don’t trust this company. Firstly there was broken stem flowers in the bunch. Secondly the actual bundle looked nothing alike the one they advertised in the picture. Their customer service is also very poor as they kept on asking me for pictures and responding no issues with quality. Could have ordered a much better quality product from somewhere else with the price I paid.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback on Haute Florist. We apologize for the broken stems that were included in your order, as well as for the discrepancies between the advertisement and the product you received. We are disappointed that you had a negative experience. I will feed this back to our team. Warm regards, Tom

Posted 1 year ago

“An over reliance on a 3rd party courier company has resulted in expensive flowers being delivered to a building, not a person. Four days later the flowers I ordered are still not with my friend, still lost inside the building, not delivered to a person, but simply left with the rest of the daily post, stationery & mail in some back office, somewhere. Haute in their own defence say they can't control their delivery supplier, it's not their fault and the flowers 'were delivered'. What a waste of money & flowers. Brand fail.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback with us on Haute Florist. We truly appreciate you for being honest and we are so sorry that your experience has been frustrating and unsatisfactory. We take our customer's feedback to heart and want to make sure that we are always providing the best service to our customers. We understand why you are disappointed with our service and this will be raised with our Dispatch Manager. Warm regards, Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews