Wish i'd have read the reviews before purchasing. £45 for a bouquet + £9 delivery before 1pm, flowers arrived mostly dead and the boquet was not giftable (last minute replacement boquet purchased at own expense elsewhere as wasn't expecting wilted flowers to arrive). Following a lengthy email exchange, refusal of £10 store credit (which I think was offensive), refusal of replacement offer (had already advised flowers were for special occasion that had passed and a replacement had already been arranged elsewhere), a refund offered minus the £9 delivery charge which is appaling as I now basically paid for the privilage to have dead flowers arrive sooner. Wouldn't recommend, the boquet at £45 was appallingly small and the customer service is dissapointing and hard work.