Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“For £40 too few Flowers you would get more in Marks & Spencers for £20.00!!”

Posted 1 year ago

Thanks for taking the time to share your feedback, Gerrard. We appreciate the time you’ve taken to tell us about your experience. We’re sorry that you feel the value wasn’t in line with what you expected and wanted to express. Please could you forward us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“If I could give zero I would. Flowers delivered on the wrong day. All in full bloom. Dead 3 days later and told my complaint was outwith reporting times. Will not buy from this company again. Was offered £10 online credit but why would I buy anything again when the flowers and service were terrible.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Angela - we appreciate you taking the time to share your experience with us. We are so sorry that the flowers were not up to standard, that they were delivered on the wrong day, and that they were dead three days later. We understand how unsatisfying that must have been - it’s never our goal to provide such an experience! If possible, please could you send us some photos of the bouquet within the 3 days to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Was assured of December 24th delivery. Nothing. It was for my boyfriend's 79 year old mum. Nothing to suggest either that they may not deliver to the Isle of Man. Would like a refund.”

Helpful Report

Posted 1 year ago

Thank you so much for your review, Priya. We apologize for not delivering your order to your boyfriend's mum by December 24th. Also, we apologize for not notifying you of our inability to deliver orders to the Isle of Man, as this should have been communicated when you placed your order. We do advise this on the website. however, we are very sorry if this was not clear or it was missed. Best wishes, Katie

Posted 1 year ago

“Sorry to say white roses yellowing, not just outer petals, disappointed.”

Helpful Report

Posted 1 year ago

Thank you so much Avril for taking the time to let us know about your experience with Haute Florist. We apologize that the white roses did not meet your expectations. I can see that our customer service team are awaiting photos of the bouquet to look into this for you. Best wishes, Katie

Posted 1 year ago

“Flowers didn’t arrive Feedback request sends you to message card id you aren’t happy.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Claire. We apologize for the inconvenience caused as your flowers did not arrive on time, and for the confusion regarding the feedback request message. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 1 year ago

“Paid for next day delivery for a birthday present and 4 days later it still hasn't been dispatched. No phone number to call, just a web form. I chose this particular florist for the first time because they were offering next day delivery to the address I specified (not on the mainland) but I won't order from them again.”

Helpful Report

Posted 1 year ago

Dear Jade, Thank you for your feedback about Haute Florist. We appreciate your taking the time to let us know how you feel about our services. We are sorry to hear that your experience was anything less than satisfactory when ordering a birthday gift with guaranteed next-day delivery. We understand the impatience and frustration when the delivery hasn't been dispatched in time, and apologize for not being able to reach you on the phone. We are also sorry for not meeting your expectations regarding the delivery address. I can see that our team responded confirming delivery on the chosen date. Sincerely, Haute Florist

Posted 1 year ago

“Flowers have not been delivered, no email response and no way to contact over a weekend. Wish I’d went elsewhere, please do not use this company”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback. We are truly sorry for what happened with your florist order experience. We understand how inconvenient it is when the flowers haven’t been delivered, there is no email response, and no way to reach us during the weekends. We really appreciate you taking the time to let us know about your experience and we are sorry for the trouble. I have located your order and can see that our customer service team did respond to your email and confirmed delivery on the requester date. Best wishes, Rosie

Posted 1 year ago

“This was delivered from a family member and they were shocked as its nothing like the photo on line when purchased. They were very disappointed. And the flowers smell it was routing already. Order reference number is 07576271 i did see the flowers they ordered and wasn't cheap. Very disappointing”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Trudie! We are so sorry to hear about the experience—what happened should not have happened, and we appreciate you taking the time to let us know about it. We apologize for the flowers not looking as expected, and the fact that they were already rotting. We understand that you had ordered something very special, and we would like to make it up to you. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“My sister’s flowers I ordered from this company do not look like the ones in the photos here! I have been cheated!! Badly bruised roses 2 lilys have to be taken out because the stems are damaged ( wet and soggy). Also do not upgrade the size. Not worth it. I sent them photos and they argued that they fulfilled all the quality standards! That is something I cannot accept. It would probably be different if I ordered a 120£ bouquet rather than a 45£ one.”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Haute Florist. We are sorry to hear that your sister was dissatisfied with the service and quality of the flowers she received. We understand your frustration and apologize for the bruised roses and lilies that had to be taken out. We also apologize for the unsatisfactory response when you sent photos of the flowers to the company. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 1 year ago

“When things go wrong, as they will with all companies from time to time, you will see how good a company’s Customer Service is. These people are very very poor. They were difficult to get through to and finally when you could speak to someone they were of no help at all.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Haute Florist. We apologize that we did not meet your expectations due to inadequate customer service. I will raise this with the relevant team members. Thank you, Haute Florist

Posted 1 year ago

“We ordered over £100 of bouquets to be delivered to our daughter for Christmas on 23/12. The flowers were delivered 5 days early which is useless! They will be dead by Christmas Day. The Customer Service was terrible and the supervisor refused to even talk to me! They took no responsibility and just quoted their terms and conditions back at me. Apparently they will deliver 7 days early if they choose to!”

Helpful Report

Posted 1 year ago

Hello Ken, Thank you for your review. We apologise for any inconvenience the early delivery may have caused. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 1 year ago

“I ordered some flowers to be delivered to me on the 23rd December so I could take them to Mum in-law on Christmas Eve. They arrived today, 3 days early. I got in touch with Haute to say they had delivered on the wrong day only to be told in peak times orders can be early - but 3 days! Unfortunately, by the time I give the flowers to my Mum in law after spending 3 days in a box they will not be the bouquet I expected to give her. I am a loyal Haute customer and have used them many times but they refused to send me another bouquet on the day that I arranged for actual delivery, I am very disappointed with their customer service and won't be using them again but just wanted to give you all a heads up, just because you choose a certain delivery date and pay for it, your flowers can indeed be delivered several days earlier. I will have to order from another company who can deliver flowers on the actual picked day of delivery”

Helpful Report

Posted 1 year ago

Thank you so much, Martina, for taking the time to give us your feedback. I apologize that your experience did not meet our usual high standards. We understand the importance of a flower delivery and we should have better explained that there were potential challenges in peak times. We are very disappointed that our customer service failed you, and that you did not get the bouquet you were expecting. Once again, thank you for bringing this to our attention so that we can work to prevent similar experiences in the future.

Posted 1 year ago

“Awful experience. not next day delivery but 5 days later after 7 complaints emails ! would never use again. which is a pity as flowers were beautiful so credit there !”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, Alison. We are sorry to hear you had a poor experience with your order from Haute Florist. It is a real pity that what should have been a next-day delivery ended up taking five days and seven complaints emails. We truly appreciate that you noted the beauty of our flowers themselves. It means a lot to us here.

Posted 1 year ago

“I booked a delivery for the 18th December, flowers were not delivered. Contacted in writing their customer services and recieved a sytandard reply back stationg they would get back to me. Five hours later no reply. Tried their phone number and just got a continual tune before the line went dead after 6 minutes. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 1 year ago

Hello Nigel, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 year ago

“Dreadful shabby product that ruined our anniversary when it turned up. After complaining to the company I received a pathetic offer of £10 off a future purchase. DO NOT use this company!”

Helpful Report

Posted 1 year ago

Thank you so much, Chris, for providing us valuable feedback on Haute Florist. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“I contacted the company two days before the delivery date to ask to add the surname and alter the card. I was told the order had already been dispatched, only then on the day AFTER when I booked for delivery i received an email saying it had been delivered on the Thursday, not the Wednesday as arranged. Company response that ‘I hadn’t guaranteed’ the delivery date by paying extra and that delivery to areas of Scotland (this was NOT a remote location) were sometimes not able to be to have their deliveries on time. So sad that the offer of a £10 voucher to use the company again was the only recompense. Hate it when in the face of a legitimate complaint a company relies on small print. Needless to say myself and family will NOT use this ‘haute’ company again … and do they care… not a ‘hot’”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 year ago

“So disappointed 😔 Ordered for next day delivery. 3rd day still hasn't arrived. Meant to be 24 hr tracked delivery with Royal Mail. Yes tracked to the sorting office and emailed 4 times with different times and still no delivery. Requested a refund to be told that they won't be refunding my order! They can refund the delivery fee tho! £4!! Even though items haven't been received? (£49) To be told I can dispute it with my card provider if I like but they have the option to refuse to refund! DO NOT USE!!!”

Helpful Report

Posted 1 year ago

Hello Jayne, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. Kind regards, Tom.

Posted 1 year ago

“The delivery was poorly managed as the address was a school and the flowers were delivered late evening where neither school was opened nor recipient present. After calling the school to see if anyone was there, it was only by chance a teacher had stayed behind. Having accepted the delivery, I had to go to the school and pick up the flowers to personally give to the recipient. More shockingly, the recipient sent photos of the flowers which were certainly not luxury for the price I paid. They were dry and almost half dead, let alone the medium size I ordered. I certainly will not be using Haute again and would recommend others not to be fooled by the photos on the website!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“Never again: flowers not delivered and Jamie in customer service is utterly unhelpful”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Haute Florist. We appreciate that you took the time to share your experience. We apologize for the delays in the delivery of your flowers and for the lack of helpfulness from our customer service. I can see that your order was delivered the following day. Warm regards, Rosie

Posted 1 year ago

“Awful company. I buy a lot of flowers for deliver and I will not be using this company again. Flowers arrived wilted so I complained. Told they were fine. They were not. The roses head were floppy. They are guaranteed for 7 days (spoiler, they are not) so I was told to email back in a week. I did. By now the roses heads had rotted and come off the stalk. They told me I should have emailed sooner and to get lost basically. £55 down the drain. Stick to M and S or next.”

Helpful Report

Posted 1 year ago

Dear Claire, Thank you so much for taking the time to leave us feedback about your experience with Haute Florist. We are sorry to hear of your disappointment with the wilted flowers, the assumption that they were fine and the lack of a response for nearly a week after your initial complaint. We regret that your experience with our services did not live up to your expectations and we hope to learn from this experience and make changes to ensure our future customers are given an exceptional experience. Once again, we thank you for your feedback. Sincerely, Tom.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews