Flowers are not meant to cause the sender or the recipient stress, but the £80 spend on a Belle in Black bouquet has done exactly that. The flowers arrived with all the roses and thistles already dead. I did the difficult job of telling my mother-in-law that the flowers were really poor. She complained (aged 85) and was told the Haute florist could see nothing wrong with them! They were drooping so badly, mouth-to-mouth would not have revived them! The next day the calla lillies started dissolving in the water because the stems were so week and by day 3 the whole lot was in the bin except the orchids which were a bit brown round the edges but still had a bit of life. Not wanting to cause further distress, I wrote to Haute myself and was told there was nothing they could do because my complaint was after the complaints window. I did offer time-stamped photos of the sad demise but Haute were not interested. They had their excuse and they were sticking to it! So, that's £80 down the drain and a whole lot of stress. 60th birthday surprise, but not of the right kind!