Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,401 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time visit and staff were polite and helpful.”

Helpful Report

Posted 9 years ago

“Appalling service. It took over 3 months to fix a damper assembly problem on a Daewoo fridge/freezer. Go Assist were absolutely useless in following up with the contractor they appointed. They promised to get in touch with contractor and call back on several occasions but didn't. After 3 months an engineer turned up but they had sourced the wrong part. Finally, after another week the right part arrived and the fridge/freezer is now working properly. My advice is do not use this company or its associates, who all work out of the same call centre in Bournemouth. No apology or expression of regret for abysmal service received.”

Helpful Report

Posted 9 years ago

Hi Bob, we are sorry you feel let down by Go Assist. The part taking so long to arrive was out of our control, but we understand your frustration with this. It is good to hear everything is working properly now and if we can be of help in the future please do get in contact.

Posted 9 years ago

“good reliable service.thanks”

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Posted 9 years ago

“Check your appliance handbook before you book this service, contact an engineer for a quote, then go to Go Assist”

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Posted 9 years ago

“Fixed the tumble drier with the minimum drama and hassle.”

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Posted 9 years ago

“Engineer made an assessment that my machine was unrepairable which led to me having to purchase a new machine to later find out that the repair was economic. Go Assist refused to accept an arbitrator to review the event”

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Posted 9 years ago

Hello Robert, we are sorry to hear you are unhappy with the service. If we can be of any assistance please do contact customer services.

Posted 9 years ago

“No engineer turned up on the day. Then after hours of chasing I was told the engineers didn't even have my details. Following this I was then told they did but the engineer had died and they had no idea when they would get an engineer out to me. I finally cancelled the appointment after a few weeks of messing about, found a local family run business who fixed my dishwasher in less than 10 minutes for less than half the price!”

Helpful Report

Posted 9 years ago

Hello, we do apologise for your negative experience. It was hugely unfortunate that the engineer assigned to your dishwasher died on the day of the repair. Needless to say, this was outside of our control and we were not informed until a few days later. Our apologies again and we hope you will give us a second chance should you require our service in the future.

Posted 9 years ago

“What went right? You promise what you can't deliver by relying on franchises who don't uphold your promise of customer service and getting hold of you on the phone is nigh on impossible and utterly frustrating. Never again”

Helpful Report

Posted 9 years ago

Hi Kate. Sorry to hear you were not satisfied with our service. The vast majority of our repairs go well and it was unfortunate that our engineers were particularly busy at the time you needed them.

Posted 9 years ago

“Bait and switch, just a money collection service. Still waiting for my refund......”

Helpful Report

Posted 9 years ago

Hi, sorry to hear you feel this way. We've checked your file and your card was refunded back in March. Please don't hesitate to contact customer services if we can be of any help.

Posted 9 years ago

“Communication was awful, pricing was outrageous, left hanging with a broken appliance and no support”

Helpful Report

Posted 9 years ago

Sorry you feel this way. If we can be of any assistance please do not hesitate to contact our customer services team on 0800 8654111

Posted 9 years ago

“Very easy to use the site”

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Posted 9 years ago

“I followed the advice given by Go Assist to my previous post and contacted their Customer Services on the number provided. Their response was to inform me that sending an untrained engineer who was only able to note the model number of my fridge freezer constituted, in their eyes, a call out. The £69 call out charge would therefore stand. Customer Services were about as much use as the engineer. Can I suggest that this page be amended to allow no stars to be allocated.”

Helpful Report

Posted 9 years ago

“Where shall I start! Extremely disappointing is an understatement - Ice maker not working on my Maytag Fridge/Freezer. Go-Assist appointed a Hotpoint engineer to carry out the repair. The engineer claimed he could not find the model number on his system and left without further investigation. Go-Assist withheld £69 of my prepaid £160.15 fee apparently 'to cover the engineers visit'. I then found a company called Service Nation/Maytag (online). They came out the following day identified the problem and repaired the Ice maker there and then, offering a 2 year guarantee. Service Nation replaced the damaged Ice bucket, fixed a water inlet pipe to the rear of the fridge/freezer and fixed the ice dispenser that had not been working for a number of years. I then requested full reimbursement from Go-Assist and despite numerous emails to and fro, I am still waiting. My advice is to STEER CLEAR of Go-Assist. Their customer service is, in my opinion, appalling. Take heed, I can see just how easy it is to take money and do nothing to earn it!!”

Helpful Report

Posted 9 years ago

Hello. The vast majority of our repairs go smoothly so we are sorry to hear you feel disappointed with your experience. This is currently being looked into by our customer services department as a matter of priority, but if there's anything we can do in the mean time please do not hesitate to contact us for free on 0800 8654 111.

Posted 9 years ago

“Outstanding service good prices and reliable and friendly”

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Posted 9 years ago

“Happy as larry with the repair. Even offered the man a cup of tea but he was gone before it got cool enough! Worth every penny.”

Helpful Report

Posted 9 years ago

“The icemaker in my Whirlpool fridge freezer was flooding and an independent engineer suggested I call a Whirlpool engineer to perform the required diagnostics and find the fault. Go Assist offered me an immediate call out with an approved engineer or, if I waited, a call out from a Whirlpool engineer. I opted for the latter. The engineer arrived promptly 2 days later and told me he was Hotpoint trained and was unable to perform the diagnostics on Whirlpool machines. He noted the serial number and left saying he would contact his office. Go Assist then called saying to repair the machine they would order a part and send an engineer to fit it, this was now approaching 2 weeks after my first call. I informed them that this was not acceptable as no diagnostics had been completed to identify the fault and I would not accept this level of service. They still applied a £69 call out charge to provide an engineer who was not trained to service Whirlpool machines.”

Helpful Report

Posted 9 years ago

We are sorry to hear of your negative experience with us. Please contact our customer services department on 0800 8654111 if there is anything further we can do for you.

Posted 9 years ago

“Everything. My advice is don't bother.Read the other one star comments-they say it all!!”

Helpful Report

Posted 9 years ago

Sorry to hear you have not had a great experience with our service. Please do not hesitate to contact our customer services team who will do their best to solve the problem.

Posted 9 years ago

“a A-class company ,I really recommend it :-)”

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Posted 9 years ago

“Since contacting your company I have been passed from one person to another . The fault has been completed by the engineer who was very polite and helpful, but your staff are totally frustrating. I have had to ring to speak to people, Explained a situation to one then told by them they can't decide so I need to speak to customer services....... Explained to a manager who led me to believe a problem could be sorted only to be told by someone else from a different section it can't!!!”

Helpful Report

Posted 9 years ago

Hi there, we're sorry to hear that you are having trouble with the service. I can see a member of our customer services department is currently looking into this for you. We want all customers to remain satisfied with our service so please contact our customer services team and we can resolve any issue you might have. Thank you!

Posted 9 years ago

“What went wrong, where do I start, I first of all booked a repair via the Go Assist website, all seemed ok an engineer from Candy/Hoover came out, then said he didn't have the part. Call was re booked then the engineer called just before he was due to arrive and said he didn't have the part. The engineer then came out and then said the part he had was wrong and that then the part was obsolete and couldn't repair it but not to worry as they would replace the oven. Then I get a call from the company saying that this was not the case and the engineer should not have told me this (which he did on two separate occasions). So now it has been over 2 months and I still have no working oven, then they have the audacity to charge my £69+vat admin charge after wasting MY TIME, for the past two months. Claiming they cannot repair an oven that is only 3/4 years old as parts (a thermostat!!) are not available! What utter rubbish, I would avoid this company as they couldn't fit a fireguard.”

Helpful Report

Posted 9 years ago

Hello Mr Dunn, We do aim to use manufacturer approved engineers where possible, which in your case, meant that the manufacturers themselves attended to repair your appliance. We are sorry to hear that you feel the engineers service was not to a high enough standard. I can see that we have been investigating this for you and that the outcome of this has been sent to you via email. You have also received a refund. Please do not hesitate to contact us if you have any further problems.

Posted 9 years ago

Go Assist Ltd is rated 3.8 based on 1,401 reviews