Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,336 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,336 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If this review was about the engineer I would have given 5 stars . Only 3 stars for GoAssist because when we booked the appointment we were told it would be 2 days later, however when confirmation came via email it was 5 days later. Not good enough.”

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Posted 2 days ago

“The repair to my oven was sorted. However I was charged £81 for the spare part, and was offered it for £40 if I joined the monthly warranty scheme. A spare part should be one price, not used as a bargaining tool for signing up.”

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Posted 3 weeks ago

“I feel I was well overcharged for minor repairs to a cooker top oven and grill. The Engineer called initially 12 Jan 26 and conveniently didn't have the parts Cost £108.95 Inc insurance. I was then told parts would have to be ordered and would not be available til 9 March 26 further cost £119.40 total £228.35. After complaining two/three times miraculously the parts became available by 5 Feb. Stay away from this company”

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Posted 7 months ago

“Paid a £139 call out charge then they wanted to charge £486 for parts and labour. I feel completely conned. Cheaper to get a new dishwasher.”

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Posted 1 year ago

“I was ripped off, expensive part to fix my washing machine which proved faulty within the same day, came back days later deemed it not worthy of repairing. No refund because part was fitted, my question was why fit it if it's not worthy of a repair. Be very aware!! They don't care once they have your money”

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Posted 4 years ago

“So far payment made just waiting for repair to be confirmed so no other comments as yet”

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Posted 7 years ago

“Very efficient and friendly on phone.”

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Posted 7 years ago

“Timescale for engineer to call is too long.”

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Posted 8 years ago

“It's fixed price as long as the cost of repair is under £200, my quote was £197, for fixed price, but after the engineer called was asked to pay another £83. The risk is all with the customer.”

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Posted 8 years ago

“Engineer due to arrive tomorrow which is good. Call centre was too noisy in background, hard to hear agent. And call was nearly half an hour, which is too long.”

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Posted 8 years ago

“Friendly & helpful staff”

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Posted 8 years ago

“Monday morning: Very polite person at the end of the phone. As yet I'm awaiting the repair person to come on Wednesday morning...we shall see!”

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Posted 8 years ago

“The guy I spoke with was friendly. The process he had to take me through was a bit long with the same questions asked repeatedly. I'll see how good the rest of the service is when I get my cooker repaired.”

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Posted 8 years ago

“Very helpfull assist real assist”

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Posted 8 years ago

“Generally good but far too much information given at one time and with speed. Too many decisions about extra payments to be made with no time to consider options properly. Felt I was being forced in to paying more money which I have been. Took out extra insurance as this was cheaper than not doing so. Am considering cancelling now as not sure I might not have received a better offer elsewhere”

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Posted 8 years ago

“Bit annoyed,when I was given 2 options and picked 1 of them, I was then questioned and pushed to go with the other option(sign up monthly probably forever if you forget to renew )”

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Posted 9 years ago

“Very polite and persuasive but agreed what they must have known was a totally unrealistic repair date. Hotpoint engineers quickly pushed the date back by a week. Slight feeling of being conned which is a shame. Managing customer expectations is a basic business skill.”

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Posted 9 years ago

“Unable to make the repair.”

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Posted 9 years ago

“Ultimately the repair was good but it took nearly 3 weeks to repair. First visit required ordering of a new part. Then day that repair was to take place the engineer visit was cancelled. Eventually final repair took place and this seems to be effective. Time was a big issue.”

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Posted 9 years ago

“They are ok people.”

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Posted 10 years ago

Go Assist Ltd is rated 3.7 based on 1,336 reviews