The icemaker in my Whirlpool fridge freezer was flooding and an independent engineer suggested I call a Whirlpool engineer to perform the required diagnostics and find the fault. Go Assist offered me an immediate call out with an approved engineer or, if I waited, a call out from a Whirlpool engineer. I opted for the latter. The engineer arrived promptly 2 days later and told me he was Hotpoint trained and was unable to perform the diagnostics on Whirlpool machines. He noted the serial number and left saying he would contact his office. Go Assist then called saying to repair the machine they would order a part and send an engineer to fit it, this was now approaching 2 weeks after my first call. I informed them that this was not acceptable as no diagnostics had been completed to identify the fault and I would not accept this level of service. They still applied a £69 call out charge to provide an engineer who was not trained to service Whirlpool machines.