Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.72

3.7 Rating 1,326 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

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3.7

Based on 1,326 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very speedy excellent service at affordable prices”

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Posted 10 years ago

“Used beko products before and I'm very happy with them which is why I chose this one ... Website is to find and use”

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Posted 10 years ago

“Poor company. Was promised a visit on the 7th April received a text from Maytag showing a visit planned for next Tuesday 12th April. Have written complaint email twice without response. Fridge Freezer broken so needed an urgent response accepted deal on the basis of Thursday. Never told that they use Hotpoint (Maytag) service and are just an insurance intermediary (I thought they were the service company). Feel conned.”

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Posted 10 years ago

Hi Ian, Sorry your repair was delayed, this does occasionally happen when our network is extremely busy. We are a service network and not an insurance intermediary so we're sorry for any confusion about that. As for the engineers we inform our customers that we use manufacturer engineers themselves as we have great rates with them, as you know. If there's anything else we can do just let us know, thanks. Go Assist

Posted 10 years ago

“Great service.... They came out and fixed my mums washing machine straight away. Friendly guy who loves far too much sugar in his tea.”

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Posted 10 years ago

“Nice people, called me quickly and arranged a visit from the manufacturer who after several visits could not repair it bit they replaced it free of charge which is great service. Would recommend. Thanks.”

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Posted 10 years ago

“Ease of use rang back within the time they said gave a fair price”

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Posted 10 years ago

“Good site with decent quote plus nice staff. Awaiting repairer tomorrow!”

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Posted 10 years ago

“Really good job. Came round quickly and fixed it there an then. Will use again but hopefully won't have to. Didn't buy the insurance... probably should have given my wife likes to use the dishwasher more than I have hot meals.”

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Posted 10 years ago

“They're just after your account details. The service is non existent. You book, arrange a date, agree a price then get told an engineer will be in touch. Engineer does not get in touch, hence 3 phone calls to customer support followed by 3 promises of a call back. None call backs emerged. Miss the date forfeit the fee, I'm going to be chasing for ALL of my money back, I've read on here they try to extract a fifty quid admin fee - we'll see if eh small claims court agrees with this business practice. I am selling a house and if the cooker is not functional on the date of entry I pay a forfeit - these clowns are not going to make the date.”

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Posted 10 years ago

Hi there, We're sorry that we missed your calls. Please do contact us for free on 0800 8654111 so we can sort your issue asap! Thanks. Go Assist

Posted 10 years ago

“This is a complete con. You contact them and they say they wlll get someone out as soon as possible and they suggest a day and ask if you would prefer morning or afternoon. You then go ahead and pay for the fix only to find out on the expected day of repair that there is no engineer booked and that it will be at least another week before one can come out. I have contacted Trading Standards regarding the selling practices of this company, I will also be cancelling the repair and demanding a full refund.”

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Posted 10 years ago

Hello Mr Lowe, We are sorry to hear of your bad experience with us. Please contact our customer services department on 0800 8654111 if there is anything further we can do for you.

Posted 10 years ago

“Very under handed, they only cover £200 limit on parts, which IS in the terms and conditions but they didn't tell me that when I was getting talked into purchasing the fixed price plus insurance..... I feel ripped off as they tell me the parts come to over £300, would rather cancel my agreement with them and lose £49 than have to deal with these scumbags, 3 kids in the house with no cooker for 3 weeks now when they said someone would be out within 2 days, then some rude women phones me while on the school run to tell me I have to wait another 10 days before an engineer comes out and that was to just check the parts an not to fix it... Total waste of time”

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Posted 10 years ago

Hello Mr Johnson, Our customer services department is currently looking into this for you. They will be in contact with you as soon as they have reached a resolution for you.

Posted 10 years ago

“Really like the site, seems like a great service”

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Posted 10 years ago

“Really good, not much else to say”

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Posted 10 years ago

“Think looks really smart”

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Posted 10 years ago

“A very useful and informative site...well done!”

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Posted 10 years ago

“Excellent website clear and informative. Fast response to queries and all round good service”

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Posted 10 years ago

“This is a very slick sales operation and will almost certainly be the first option you will find if you search online. Do yourself a favour and scroll down to see what other options are available. I had multiple problems with a cooker when we moved to our new house and agreed a 'fixed cost repair' with them that consisted of three items and was promised an engineer visit the following Monday. Monday came and went without anyone appearing so I called them back to be told that someone else was handling it and would get back to me. No one did. After more chasing we finally got a call from an engineer promising to come the following Tuesday (so 8 days after the original time), which he did but only to fix two items: the third he decided was "cosmetic" so wasn't included. More chasing, more promises of call backs (which were finally kept only at the third time of asking) to eventually to told that the item was indeed "cosmetic" so the repair was completed. When I asked for one third of the fee be refunded, that, apparently, was not possible. Slick sales and nice telephone manners are all very well but welching on an agreement is simply not on. Go elsewhere.”

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Posted 10 years ago

Hello Mr Forbes, We are sorry to hear of your experience with us. We do use manufacturer approved engineers where possible and unfortunately, in this instance they decided one of the items needed a repair due to cosmetic damage, which they would not be able to repair. If there is anything else we can do just let us know, thanks. Go Assist

Posted 10 years ago

“For a repair that will cost £168 I would expect beeter service. The engineers visit took 5 minutes to agree my diagnosis, take the part nuber I had found and then leave, Good value not at £49. A follow up call from Go Assist tells me they cant fix it as the part is obsolete. Many calls later and more than a week since agreeing the repair Go assist is still argueing about the part. I rang Smeg engineers who confirm that I have found the right part, that it is not obsolete and that they have stock, yet still Go assist will not do anything they wait for the engineer to contact Smeg. I did it in 5 minutes. SO if you want to spend a lot of money on nothing then be aware this will not be an easy journey”

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Posted 10 years ago

Hi Keith, we're really sorry to hear you're having trouble with this repair. I understand that you are now talking with our managers to resolve this, which I'm sure will happen today. Thanks and have a great weekend.

Posted 10 years ago

“After paying the fixed price fee I waited 2 weeks for an engineer who on arrival told me he had never seen this appliance before, which tells me he was not a manufacturer or manufacturer recommended engineer, he told me he would have to order a part, without taking a part number, another 2 weeks and many phone calls later was allowed to cancel my order less a £49 admin fee. I then ordered the part from Partmaster it came the next day and I fitted it at a cost of £24. Feel very disappointed with this company and conned out of £49 plus £102 warranty I had to take out with them to get a cheaper fixed price repair. Would certainly never recommend to anyone else”

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Posted 10 years ago

Hi Neil, I'm really sorry to see it appears you did not get the service you were expecting. I have passed your comments onto our head of customer services who will be in touch soon to resolve the matter.

Posted 10 years ago

“Fantastic customer service and very friendly.”

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Posted 10 years ago

Go Assist Ltd is rated 3.7 based on 1,326 reviews