Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,343 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

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3.7

Based on 1,343 reviews

Customer Service
Communication Channels	Email, Telephone

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Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where shall I start! Extremely disappointing is an understatement - Ice maker not working on my Maytag Fridge/Freezer. Go-Assist appointed a Hotpoint engineer to carry out the repair. The engineer claimed he could not find the model number on his system and left without further investigation. Go-Assist withheld £69 of my prepaid £160.15 fee apparently 'to cover the engineers visit'. I then found a company called Service Nation/Maytag (online). They came out the following day identified the problem and repaired the Ice maker there and then, offering a 2 year guarantee. Service Nation replaced the damaged Ice bucket, fixed a water inlet pipe to the rear of the fridge/freezer and fixed the ice dispenser that had not been working for a number of years. I then requested full reimbursement from Go-Assist and despite numerous emails to and fro, I am still waiting. My advice is to STEER CLEAR of Go-Assist. Their customer service is, in my opinion, appalling. Take heed, I can see just how easy it is to take money and do nothing to earn it!!”

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Posted 10 years ago

Hello. The vast majority of our repairs go smoothly so we are sorry to hear you feel disappointed with your experience. This is currently being looked into by our customer services department as a matter of priority, but if there's anything we can do in the mean time please do not hesitate to contact us for free on 0800 8654 111.

Posted 10 years ago

“Outstanding service good prices and reliable and friendly”

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Posted 10 years ago

“Happy as larry with the repair. Even offered the man a cup of tea but he was gone before it got cool enough! Worth every penny.”

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Posted 10 years ago

“Everything. My advice is don't bother.Read the other one star comments-they say it all!!”

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Posted 10 years ago

Sorry to hear you have not had a great experience with our service. Please do not hesitate to contact our customer services team who will do their best to solve the problem.

Posted 10 years ago

“a A-class company ,I really recommend it :-)”

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Posted 10 years ago

“Since contacting your company I have been passed from one person to another . The fault has been completed by the engineer who was very polite and helpful, but your staff are totally frustrating. I have had to ring to speak to people, Explained a situation to one then told by them they can't decide so I need to speak to customer services....... Explained to a manager who led me to believe a problem could be sorted only to be told by someone else from a different section it can't!!!”

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Posted 10 years ago

Hi there, we're sorry to hear that you are having trouble with the service. I can see a member of our customer services department is currently looking into this for you. We want all customers to remain satisfied with our service so please contact our customer services team and we can resolve any issue you might have. Thank you!

Posted 10 years ago

“What went wrong, where do I start, I first of all booked a repair via the Go Assist website, all seemed ok an engineer from Candy/Hoover came out, then said he didn't have the part. Call was re booked then the engineer called just before he was due to arrive and said he didn't have the part. The engineer then came out and then said the part he had was wrong and that then the part was obsolete and couldn't repair it but not to worry as they would replace the oven. Then I get a call from the company saying that this was not the case and the engineer should not have told me this (which he did on two separate occasions). So now it has been over 2 months and I still have no working oven, then they have the audacity to charge my £69+vat admin charge after wasting MY TIME, for the past two months. Claiming they cannot repair an oven that is only 3/4 years old as parts (a thermostat!!) are not available! What utter rubbish, I would avoid this company as they couldn't fit a fireguard.”

Helpful Report

Posted 10 years ago

Hello Mr Dunn, We do aim to use manufacturer approved engineers where possible, which in your case, meant that the manufacturers themselves attended to repair your appliance. We are sorry to hear that you feel the engineers service was not to a high enough standard. I can see that we have been investigating this for you and that the outcome of this has been sent to you via email. You have also received a refund. Please do not hesitate to contact us if you have any further problems.

Posted 10 years ago

“Everything was done professionally and to a high standard.”

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Posted 10 years ago

“quick, easy, reliable, would use again”

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Posted 10 years ago

“Fantastic service from a very reliable company! Highly recommended.”

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Posted 10 years ago

“Fantastic, Did the job quickly and conveniently I would recommend to everybody”

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Posted 10 years ago

“Superb service. Fixed my fridge in a jiffy.”

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Posted 10 years ago

“Waited a few days but got a repairer in the morning who was gone within an hour. Left the cooker in as new order. Overall experience was good as staff are friendly and polite as was the repairer.”

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Posted 10 years ago

“My compliments for an exceptionally simple and easy web page to browse, pre entering into a full repair quote and successful job done that can only be commented upon later then.”

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Posted 10 years ago

“My Hotpoint dishwasher was repaired efficiently. Go Assist sent friendly engineers who were polite and laid down dust sheets around the areas they worked in. A good price too considering numerous parts were replaced. I would certainly recommend them for dishwasher repairs.”

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Posted 10 years ago

“Great company as I called them and they sorted my cooker within a few days plus I now have cover for a year.”

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Posted 10 years ago

“Very good company never let you down”

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Posted 10 years ago

“Very speedy excellent service at affordable prices”

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Posted 10 years ago

“Used beko products before and I'm very happy with them which is why I chose this one ... Website is to find and use”

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Posted 10 years ago

“Poor company. Was promised a visit on the 7th April received a text from Maytag showing a visit planned for next Tuesday 12th April. Have written complaint email twice without response. Fridge Freezer broken so needed an urgent response accepted deal on the basis of Thursday. Never told that they use Hotpoint (Maytag) service and are just an insurance intermediary (I thought they were the service company). Feel conned.”

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Posted 10 years ago

Hi Ian, Sorry your repair was delayed, this does occasionally happen when our network is extremely busy. We are a service network and not an insurance intermediary so we're sorry for any confusion about that. As for the engineers we inform our customers that we use manufacturer engineers themselves as we have great rates with them, as you know. If there's anything else we can do just let us know, thanks. Go Assist

Posted 10 years ago

Go Assist Ltd is rated 3.7 based on 1,343 reviews