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Go Assist Ltd Reviews

4.0 Rating 1,308 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

4.0

Based on 1,308 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 8654111

Email:

customerservices@go-assist.co.uk

Location:

Richmond HouseRichmond Hill
Bournemouth
BH2 6EZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry to say I am experiencing exactly the same problem. An engineer who simply hasn't a clue, a customer service that matches his incompetence and every attempt to gain more money from us. My cooker is in a much worse state than when they touched it - a total shambles. DO NOT DEAL WITH THEM! They need shut down..”

Posted 2 days ago

“Please don't ever use this company!!!!! They should be prosecuted and the stopped from trading.”

Posted 2 days ago

“Paid £140 to get someone out to sort my washing machine that stopped drying, company dispatched H.T Domestic Appliances Ltd the next day, within 15min he came up with 5 different ridiculous diagnoses until eventually he found an excuse to not complete the job and leave, fair to say washing machine is still in the same state, the £140 are gone and nothing was done. Not using ever again, might as well contact someone local that is not H.T Domestic Appliances Ltd.”

Posted 1 week ago

“This company rip people off ,do not use them took £ 97 off me for repair then wanted to charge me another £100 so i refused .5 months later took another £50 from my bank !! And i was unable to buy food! Give this company a wide berth they,re rip off merchants !!”

Posted 1 week ago

“This company are fraudulent and steal money from your account hiding behind another company called BIG Warranties. They don’t tell you all policy details to make you think that there is a one off cost when they actually take it monthly. For what ????????? Avoid at all costs and it should 0. I got nothing from them of any value”

Posted 2 weeks ago

“Oh god where I should start. Just feel trustpilot need to add 0 stars… What a bad company is GoAssist…. Summer of 2023 I called them to fix a tumble dryer which was showing e70 error (quick look online shows thatvthis is something to do with the heat exchanger). They said it will be £90 for the call out and if I take thir “BIG Warranty” I am bot going to pay for parts…. Ok I said and I took the warranty. The engineer came and after quck look he said you need a new pump…. Next day they called me and said £116 for the pump … I was shocked as literally 2 days ago they said I am not going to lay for parts… however they said as this is the “original” repair for which I called them they need to charge me… ok I said and paid £116… 1 week aaiting and calling them to chase what’s happening with the part the engineer turned up with a different part…. After hundreds of calls and about 2 weeks later they send the engineer with the pump. He fit the new pump and in about 5 mins the dryer is showing the same error…. The office called me next day and said we need a heat exchanger 😄 and I need to pay again this time I believe the amount was around £180…. I got really disappointed and robbed as they said they can’t refund the pump which they made me buy. I told them I want to cancel all my policies with them and the lady on the phone confirmed that all has been cancelled and I don’t have to pay anything. Now nearly 1 yaar after that I noticed £50 charge on my card from them. Called them today to ask what’s happening and they said that basically my policy with them hasn’t been cancelled and they needed to charge me…. What a shame of a company robbing people in this difficult times I am going to citizens advice to see if they can help with that.”

Posted 3 weeks ago

“Didn't even use their service. Put in some information for a quote, but decided not to continue. Began receiving spam calls from them, 3-6 times a day. Even when I've blocked their number, they have more.”

Posted 1 month ago

“AVOID THIS COMPANY AT ALL COSTS - They have charged me £150 for an engineer who came out and was literally in my house for 3-minutes, took a cursory glance at my cooker, hadn't listened to what I was telling him about the weird noises it had been making and the spluttering gas, and mumbled something about a heater and motor before making a quick exit. We then had to chase the company a number of times, who informed us that he couldn't find a serial number, and that they couldn't offer any further help! This despite the fact our Rangemaster oven is a very common type. No offer of assistance, no word form the engineer at the time of the visit that he couldn't see the serial number, and now no refund or offer of any further help. Also don't be fooled by the 'no fix no fee' wording on the site, completely untrue - unless you have agreed to have a super expensive fixed fee repair. Awful customer service, awful experience and so unhelpful. Please avoid at all costs.”

Posted 1 month ago

“Would leave a 0 star if possible! What an absolute shambles of a company. My complaint and issue have been on going since September. Go Assists customer service is the worst service I have EVER had to deal with. My emails are constantly ignored and I have had to chase and chase only for Go Assist to ask the same questions. I paid for a service with was never completed and I ended up using a different plumber. When I spoke to Go Assist about this, I was promised a refund if a different plumber fixed the problem which their engineer couldn't. This refund has not been completed. Do not use this compay unless you want to waste your time, be ignored and be caused a huge amount of stress. Do not use this company”

Posted 2 months ago

“highly incompetent engineers they sent. An engineer came to repair my dishwasher and left with 5 minutes saying machine is now working but when I checked for washing my dishes, it was not working. He was not able to repair anything and then call back and ask for extra money to get it repaired”

Posted 2 months ago

“Fraudsters, even after cancelling service they still try to take payments two years on. Service is a joke also. Do not waste your money or time with this company”

Posted 3 months ago

“I booked an engineer. To have my washing machine. And when I phoned to book. An opp. I wasn't told that the. £140 was only the call out fee. And not to fix it. If I had known. I wouldent have booked you. Iv just lost £140 out my sick money. For nothing. I need my washer. As I have vascular disease in both my legs. I'm 64 yrs old. House bound. And in contenant. So washing machine. Is a massive thing I need. You need to tell costumers. That its just the call out fee. Iv sat here breaking my heart. So won't be putting a good review. I understand you .would take so much money. But to keep all my money. Is out of order.”

Posted 3 months ago

“£89 taken up front and tied in to an insurance policy also paid for to have a blaspheming engineer come and tell me what I already knew was wrong with my oven having helped him “lift” it out of the housing. He did not have the element needed although he did try and see if another would fit! I managed to cancel the insurance but will be clobbered by Go Assist for the full call out charge having negotiated unsuccessfully not to be charged.”

Posted 3 months ago

“We organised a washer dryer repair with GoAssist in November 2023. We paid a £129 for a callout, where the repair man spent 15mins at the property to determine the heating element was faulty. In order to have the heating element replaced, we were told we needed to pay an additional £131.10 for the spare part and a second visit. We agreed to this fee under the caveat the repair needed to be carried out in the morning on a certain day. GoAssist agreed, and scheduled the second visit. On the day of the second visit, I made sure to contact the repair man (as we were given his number for the first visit) to ensure he was able to make it for the morning. He said he was due to arrive at 11:30 after another job in Yate, so it was close, but doable. However, I received a call at 11:31 where the repair man explained he was running late as his previous job fixing a fridge freezer had overrun. Therefore, he would not be able to arrive in the morning, as he had still not left the site in Yate. So, he prompted me to call the office and reschedule. The GoAssist office agreed to reschedule for the following Friday (or so I was told). We received no confirmation from GoAssist for the rescheduling, so I called to confirm. At this point, they told us we needed to pay another £99 as we 'canceled the repair same-day'. We have called regularly to dispute this but they will not budge and keep repeating the same things over an over. 'This will be investigated', 'we will call you back', or 'we've been advised you need to pay another £99 callout fee'. The dispute is still ongoing, despite the fact the repairman and my new (paid for) heating element never even coming within 10miles of my property. It is important to note, GoAssist are a middleman company, and only subcontract repair work to local companies with an additional mark up. I chose them as they appeared local to my address in Bristol, but I assume it is a virtual office or order to boost sales in the area. Do not use GoAssist. Use a local contractor instead.”

Posted 4 months ago

“Never, people around the world don't trust this company, just taking money doing nothing. Don't helping, don't trust them . Need come together end Geth this company to court!”

Posted 4 months ago

“Constant harassment after telling them I don't want their help. Now bordering report to ofcom/trading standards.”

Posted 4 months ago

“Fraudulent Transactions. The Royal Bank of Scotland declined a payment to them as fraudulent. A year previously I'd paid to get a repairman to come and look at my cooker, and in the confirmation email they mentioned free membership of some scheme which I'd never asked for and never used. A year later, they attempted to charge me £49.99 for it. If a high street bank routinely blocks their payments, it's clearly not an isolated problem.”

Posted 5 months ago

“I paid an attendance fee of £89 someone came out and reprogrammed the cooker which worked for a couple of weeks, it was the computer board that controls the cooker, a second call out fee of £120 was paid, and this time they admitted the computer board needed replacing, a charge of £489 was paid, it was a faulty part and you cannot even reprogram the cooker, I have had to buy a new one, and reading these posts will start County Court proceedings, DO NOT USE THIS COMPANY”

Posted 5 months ago

“Go assist is the worst service ever I was told my tumbler dryer would be repaired by ver 3 wks ago however I’ve paid £242 for the repairs the engineer came out didn’t fit the parts and they now say I need to pay more than £200 again Still waiting after several calls customer services say they getting back to me but never do It’s a joke worst rip off service ever I am going to the ombudsman to get a refund”

Posted 5 months ago

“I booked a repair through Go Assist for my Neff fitted cooker, I paid upfront the sum of £89.00. Their technician did absolutely nothing to the cooker and told me he would go away order the relevant parts and return within approximately 5 days to carry out the repair. I phoned Go Assist because I had not been contacted regarding this repair and was then told that the technician had said my cooker was unrepairable. He spent no more than 10 minutes at my home photographing my cooker and nothing else. This is a complete Rip Off I now have no working cooker and £89 less in my bank account.”

Posted 5 months ago

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Go Assist Ltd is rated 4.0 based on 1,308 reviews