Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,401 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very under handed, they only cover £200 limit on parts, which IS in the terms and conditions but they didn't tell me that when I was getting talked into purchasing the fixed price plus insurance..... I feel ripped off as they tell me the parts come to over £300, would rather cancel my agreement with them and lose £49 than have to deal with these scumbags, 3 kids in the house with no cooker for 3 weeks now when they said someone would be out within 2 days, then some rude women phones me while on the school run to tell me I have to wait another 10 days before an engineer comes out and that was to just check the parts an not to fix it... Total waste of time”

Helpful Report

Posted 9 years ago

Hello Mr Johnson, Our customer services department is currently looking into this for you. They will be in contact with you as soon as they have reached a resolution for you.

Posted 9 years ago

“Really like the site, seems like a great service”

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Posted 9 years ago

“Really good, not much else to say”

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Posted 9 years ago

“Think looks really smart”

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Posted 9 years ago

“A very useful and informative site...well done!”

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Posted 9 years ago

“Excellent website clear and informative. Fast response to queries and all round good service”

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Posted 9 years ago

“This is a very slick sales operation and will almost certainly be the first option you will find if you search online. Do yourself a favour and scroll down to see what other options are available. I had multiple problems with a cooker when we moved to our new house and agreed a 'fixed cost repair' with them that consisted of three items and was promised an engineer visit the following Monday. Monday came and went without anyone appearing so I called them back to be told that someone else was handling it and would get back to me. No one did. After more chasing we finally got a call from an engineer promising to come the following Tuesday (so 8 days after the original time), which he did but only to fix two items: the third he decided was "cosmetic" so wasn't included. More chasing, more promises of call backs (which were finally kept only at the third time of asking) to eventually to told that the item was indeed "cosmetic" so the repair was completed. When I asked for one third of the fee be refunded, that, apparently, was not possible. Slick sales and nice telephone manners are all very well but welching on an agreement is simply not on. Go elsewhere.”

Helpful Report

Posted 9 years ago

Hello Mr Forbes, We are sorry to hear of your experience with us. We do use manufacturer approved engineers where possible and unfortunately, in this instance they decided one of the items needed a repair due to cosmetic damage, which they would not be able to repair. If there is anything else we can do just let us know, thanks. Go Assist

Posted 9 years ago

“For a repair that will cost £168 I would expect beeter service. The engineers visit took 5 minutes to agree my diagnosis, take the part nuber I had found and then leave, Good value not at £49. A follow up call from Go Assist tells me they cant fix it as the part is obsolete. Many calls later and more than a week since agreeing the repair Go assist is still argueing about the part. I rang Smeg engineers who confirm that I have found the right part, that it is not obsolete and that they have stock, yet still Go assist will not do anything they wait for the engineer to contact Smeg. I did it in 5 minutes. SO if you want to spend a lot of money on nothing then be aware this will not be an easy journey”

Helpful Report

Posted 9 years ago

Hi Keith, we're really sorry to hear you're having trouble with this repair. I understand that you are now talking with our managers to resolve this, which I'm sure will happen today. Thanks and have a great weekend.

Posted 9 years ago

“After paying the fixed price fee I waited 2 weeks for an engineer who on arrival told me he had never seen this appliance before, which tells me he was not a manufacturer or manufacturer recommended engineer, he told me he would have to order a part, without taking a part number, another 2 weeks and many phone calls later was allowed to cancel my order less a £49 admin fee. I then ordered the part from Partmaster it came the next day and I fitted it at a cost of £24. Feel very disappointed with this company and conned out of £49 plus £102 warranty I had to take out with them to get a cheaper fixed price repair. Would certainly never recommend to anyone else”

Helpful Report

Posted 10 years ago

Hi Neil, I'm really sorry to see it appears you did not get the service you were expecting. I have passed your comments onto our head of customer services who will be in touch soon to resolve the matter.

Posted 9 years ago

“Fantastic customer service and very friendly.”

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Posted 10 years ago

“Excellent customer service, the operator was friendly and very knowledgeable .”

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Posted 10 years ago

“Nothing bad to say. Professional & exactly what you'd expect.”

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Posted 10 years ago

“I found my time on your site time well spent.”

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Posted 10 years ago

“Brilliant”

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Posted 10 years ago

“Go Assist is a friendly informative site offering an extremely useful service. The site is easy to navigate around. The FAQ's is pretty comprehensive and the site has a UK call centre.”

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Posted 10 years ago

“Brilliant Site which I use for peace of mind when shopping particularly with new retailers. Cannot recommend it enough.”

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Posted 10 years ago

“Absolutely fantastic company. I would highly recommend!!!”

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Posted 10 years ago

“They were fab I would use them again”

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Posted 10 years ago

“I like this site because I can find out other people's views before buying from a particular seller. It is independent and trustworthy in my opinion.”

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Posted 10 years ago

“Fabulous team who do all the can for their customers!”

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Posted 10 years ago

Go Assist Ltd is rated 3.8 based on 1,401 reviews