Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,401 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was done professionally and to a high standard.”

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Posted 9 years ago

“quick, easy, reliable, would use again”

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Posted 9 years ago

“Fantastic service from a very reliable company! Highly recommended.”

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Posted 9 years ago

“Fantastic, Did the job quickly and conveniently I would recommend to everybody”

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Posted 9 years ago

“Superb service. Fixed my fridge in a jiffy.”

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Posted 9 years ago

“Waited a few days but got a repairer in the morning who was gone within an hour. Left the cooker in as new order. Overall experience was good as staff are friendly and polite as was the repairer.”

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Posted 9 years ago

“My compliments for an exceptionally simple and easy web page to browse, pre entering into a full repair quote and successful job done that can only be commented upon later then.”

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Posted 9 years ago

“My Hotpoint dishwasher was repaired efficiently. Go Assist sent friendly engineers who were polite and laid down dust sheets around the areas they worked in. A good price too considering numerous parts were replaced. I would certainly recommend them for dishwasher repairs.”

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Posted 9 years ago

“Great company as I called them and they sorted my cooker within a few days plus I now have cover for a year.”

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Posted 9 years ago

“Very good company never let you down”

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Posted 9 years ago

“Very speedy excellent service at affordable prices”

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Posted 9 years ago

“Used beko products before and I'm very happy with them which is why I chose this one ... Website is to find and use”

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Posted 9 years ago

“Poor company. Was promised a visit on the 7th April received a text from Maytag showing a visit planned for next Tuesday 12th April. Have written complaint email twice without response. Fridge Freezer broken so needed an urgent response accepted deal on the basis of Thursday. Never told that they use Hotpoint (Maytag) service and are just an insurance intermediary (I thought they were the service company). Feel conned.”

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Posted 9 years ago

Hi Ian, Sorry your repair was delayed, this does occasionally happen when our network is extremely busy. We are a service network and not an insurance intermediary so we're sorry for any confusion about that. As for the engineers we inform our customers that we use manufacturer engineers themselves as we have great rates with them, as you know. If there's anything else we can do just let us know, thanks. Go Assist

Posted 9 years ago

“Great service.... They came out and fixed my mums washing machine straight away. Friendly guy who loves far too much sugar in his tea.”

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Posted 9 years ago

“Nice people, called me quickly and arranged a visit from the manufacturer who after several visits could not repair it bit they replaced it free of charge which is great service. Would recommend. Thanks.”

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Posted 9 years ago

“Ease of use rang back within the time they said gave a fair price”

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Posted 9 years ago

“Good site with decent quote plus nice staff. Awaiting repairer tomorrow!”

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Posted 9 years ago

“Really good job. Came round quickly and fixed it there an then. Will use again but hopefully won't have to. Didn't buy the insurance... probably should have given my wife likes to use the dishwasher more than I have hot meals.”

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Posted 9 years ago

“They're just after your account details. The service is non existent. You book, arrange a date, agree a price then get told an engineer will be in touch. Engineer does not get in touch, hence 3 phone calls to customer support followed by 3 promises of a call back. None call backs emerged. Miss the date forfeit the fee, I'm going to be chasing for ALL of my money back, I've read on here they try to extract a fifty quid admin fee - we'll see if eh small claims court agrees with this business practice. I am selling a house and if the cooker is not functional on the date of entry I pay a forfeit - these clowns are not going to make the date.”

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Posted 9 years ago

Hi there, We're sorry that we missed your calls. Please do contact us for free on 0800 8654111 so we can sort your issue asap! Thanks. Go Assist

Posted 9 years ago

“This is a complete con. You contact them and they say they wlll get someone out as soon as possible and they suggest a day and ask if you would prefer morning or afternoon. You then go ahead and pay for the fix only to find out on the expected day of repair that there is no engineer booked and that it will be at least another week before one can come out. I have contacted Trading Standards regarding the selling practices of this company, I will also be cancelling the repair and demanding a full refund.”

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Posted 9 years ago

Hello Mr Lowe, We are sorry to hear of your bad experience with us. Please contact our customer services department on 0800 8654111 if there is anything further we can do for you.

Posted 9 years ago

Go Assist Ltd is rated 3.8 based on 1,401 reviews