Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.85

3.9 Rating 1,391 Reviews

74 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.9

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I've had the same experience as everyone else, charged £148.99 with the discount for taking out the cover, didn't fix the problem with washing machine just pulled it out and put it back without putting waste pipe back, so flooded the kitchen, then when I cancelled the policy then took a further £50, they did eventually refund the 50 but I had still paid 148.99 for nothing except a flooded kitchen, got a local plumber to do the job, do not use go assist!”

Helpful Report

Posted 1 day ago

“I unfortunately had to put one star so that I was able to voice my utter disgust for this incompetent bunch of charlatans. Paid £139 for a call out to look at my dishwasher. After several date changes an engineer turned up after thinking he was coming to look at a gas cooker. He said it needed parts…….paid £200 for them. He turned up to fit them and said it needed more parts…..£89. Why did he not work that out on his first visit?! I refused to pay anymore. Another engineer turned up 6 days later in the evening unannounced, looked at the dishwasher and said it was beyond repair and needed to be condemned. I have been ripped off for £200 for something that should have been seen by the incompetent first engineer. Perhaps he thought he was working on a gas cooker!! Avoid at all costs!!!”

Helpful Report

Posted 2 days ago

“I will be detailing my awful dealings with this company in later update but this is directed at Trustpilot and the suggestion that they update overall ratings based on more recent reviews. To give an overall review score rating of 3.9 based on 1388 is extremely misleading due to time span covering reviews. 5 star- 6 over last 4 years 4 stars- last review 4 years ago 3 stars-1 review was 3 years 2 stars- 2 in last year 1 star- 86 in the last year, latest 5 days ago. You owe it to do better or at least give a mention to performance in a 2 or 3 year period. Google rightly ate more up to date and give them 1 star”

Helpful Report

Posted 5 days ago

“They mislead me about the membership and then could not fix my tumble dryer so with cancellation it cost me £161 for nothing. Avoid at all costs !”

Helpful Report

Posted 1 week ago

“Stay away from this company!!! Total rip off. Charged me £160 for a washing machine repair. Machine still no fixed after 2 weeks as allegedly the engineer has now left with the part in his possession. It is a pipe for gods sake but now being told it will be another week before they can fix it as they have to get the pipe back from the engineer. Absolutely disgraceful customer service. Quick enough to take your money and lure you in with false allegations that your appliance will be fixed quickly.”

Helpful Report

Posted 1 week ago

“I asked for an engineer to come out and fix my pure glow fire. He promised me he had the right man for the job. Cancelled my date twice. When engineer turned up he was a gas engineer. Didnt know anything about electrics. Asked for refund of my £139. They said no you have paid for call out and labour. He pulled plug out and put it back in. It is disgraceful. They sent me a complaints email which didnt exist. I am now going to write a letter to their head office and also my bank are trying to get my money back.”

Helpful Report

Posted 1 week ago

“Have been waiting over a week for one small pipe for a Hotpoint washing machine. It’s hardly a major part. Have had no updates from them and have had to call on several occasions. Definitely wouldn’t sign up to this company ever again. They are quick enough to take your money and then nothing. Very poor customer service.”

Helpful Report

Posted 1 week ago

“Disgraceful customer service- still waiting for a refund since 1st October, just keep being fobbed off by a team member, saying ‘I will pass it on! But THEY don’t obviously. A load of codswallop. I still haven’t received my refund.”

Helpful Report

Posted 2 weeks ago

“Avoid! I regret ever contacting this company. I was persuaded to buy a go assist membership to save money on a washing machine job. The operator failed to explain this was a 12 month membership contract with a £50 cancellation fee. In fact he suggested the opposite as I originally intended just to pay the full price for the job. The job itself was only half done and the communication with the engineer was extremely poor 100% avoid this company, awful service and disingenuous”

Helpful Report

Posted 2 weeks ago

“Absolutely rip off £225 to fix my dishwasher that still doesn’t work and trying to get me to pay for more parts , engineer hadn’t got a clue , I had to give 1star but wouldn’t if it would let me , stay clear off this firm .”

Helpful Report

Posted 2 weeks ago

“DO NOT USE - Ripped off an 85 year old heart failure patient! This company sent parts and engineers 4 times to an 85 year old lady for a broken ignition. On the last visit (8 months later), they broke the thermostat and the engineer admitted to his mistake and condemned the cooker. They tried to charge us for the damaged thermostat on top of the £320 we had already paid, but worse, they left a vulnerable heart failure patient with no means of cooking for 8 months. We refused to pay for the thermostat and they said they would call us back after speaking to the engineer but have constantly chasing and many broken promises, we had no alternative but to replace the cooker. So much stress has been caused to this lady as a result of their incompetence. Almost 12 months later and after many letter and phone calls, they offered £100 compensation! This does not even cover the cost of the part we paid for that they never fitted because it was another incorrect part! They should be ashamed… And as for their advertising ‘The UK’s Trusted Repair Specialists. It’s a joke!”

Helpful Report

Posted 4 weeks ago

“DO NOT USE This company sent parts and engineers 4 times to an 85 year old lady for a broken ignition. On the last visit (8 months later), they broke the thermostat and the engineer admitted to his mistake and condemned the cooker. They tried to charge us for the damaged thermostat on top of the £320 we had already paid, but worse, they left a vulnerable heart failure patient with no means of cooking for 8 months. We refused to pay for the thermostat and they said they would call us back after speaking to the engineer but have constantly chasing and many broken promises, we had no alternative but to replace the cooker. So much stress has been caused to this lady as a result of their incompetence. Almost 12 months later and after many letter and phone calls, they offered £100 compensation! This does not even cover the cost of the part we paid for that they never fitted because it was another incorrect part! They should be ashamed… And as for their advertising ‘The UK’s Trusted Repair Specialists. It’s a joke!”

Helpful Report

Posted 1 month ago

“A complete shower of sh…! Engineer arrived to fix broken washing machine , which we told exactly what problem was. No spares with him even though it’s a common fault. Couldn’t find part no…to which my husband did. Finally when they found the part, they thought 3 weeks for delivery, not including an appointment for fitting was acceptable. Would give NO STARS . Circus🤡”

Helpful Report

Posted 1 month ago

“Avoid . Thieves pleaze do not use these people”

Helpful Report

Posted 1 month ago

“GoAssist misdiagnosed what was wrong with my dishwasher. When the engineer attended to carry out the wrong repair, they did not stay to test it and the dishwasher was still broken. This was reported to GoAssist who ignored me for two weeks then told me they were 'still looking into it'. So over the course of two months all GoAssist has done is waste my time and I'm out £200 for nothing. They've said we would need to pay for yet another repair and no refund on the previous payments was possible. Would not recommend at all - avoid this business.”

Helpful Report

Posted 1 month ago

“I used Go Assist to repair a washing machine that was jammed shut, with water and laundry inside. I paid 139 GBP upfront, and the 'engineer' went to the property 2 days later. He spent 10 mins there in total. He pulled the integrated machine from its fixture in the kitchen, breaking the wooden kitchen panel underneath in the process, he unplugged the machine and turned it on its side, at which point water flooded the machine itself (all of the electrics) and the kitchen. He fiddled around, opened the door, removed the contents, flooded the kitchen some more in the process, fiddled around some more, then stood it up and plugged it back in and told us to put it on in 15 mins and it should be 'fine'. He then left. 15 mins later, the machine goes on and the electrics pop and spark, and the whole house electricity goes. We called the engineer's company (sub-contracted by Go Assist) but said they had no record of this engineer and job. We called Go Asssit and they said they would 'get back to us'. We received an automated email saying the machine had been fixed, then a couple of hours later an other one saying it was beyond repair and here's 40 pounds off a new one that you can buy through Go Assist. Made a formal complaint to Go Assist by phone and email. Low and behold 2 weeks later and still haven't heard back from them. In the meantime, I have had to buy a new machine because that one has had its electrics flooded, but I used a local company called Village Appliances in Reading who have been absolutely super with installing and offering great prices. DO NOT USE GO ASSIST.”

Helpful Report

Posted 2 months ago

“Do NOT use this service. Just phone a local engineer. They attempt to upsell to some extremely expensive membership which offers zero benefit as their prices are above market standard. The cost of a call out with them is significantly above the cost of sourcing an engineer directly and there is absolutely no recourse if the engineer turns up and can’t complete a repair. You just pay £140 for no outcome at all. Avoid at all costs.”

Helpful Report

Posted 2 months ago

“I can't even imagine it!. Go Assist is now demanding I pay extra £50 on top of £108.99 already mis-sold to me without any benefit at all. They are cunning but aggressive and very bullish and very insensitive to customers plight!.”

Helpful Report

Posted 2 months ago

“Stay well clear fraudulant . Unhelpful charged me 240 pounds to not fix my lg freezer when all it needed was a 12 pounds defrost sensor .they said it was uneconomical to repair absolute joke of a company stay well clear”

Helpful Report

Posted 3 months ago

“Despite the initial promising call to arrange a repair for my washing machine, I had a timeslot of 8-1 for an engineer to come out, however the website said the engineer would contact me prior to his arrival. He didn't contact me and the link to contact him didn't work until 9am due to GoAssist not opening until 9. He had showed up at 08:45 as shown on my doorbell cam, and I had no way of getting in touch until after 9, by then it was too late, I get no refund and charged a 2nd time if I want an engineer to try again. I will certainly be warning others on the online communities about this unless I get it resolved.”

Helpful Report

Posted 3 months ago

Go Assist Ltd is rated 3.9 based on 1,391 reviews