Go Assist Ltd Reviews

4.08 Rating 405 Reviews
80% of reviewers recommend Go Assist Ltd
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Location:
Richmond HouseRichmond Hill

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Joanne
Overall Rating
Verified Buyer

Be very careful before you sign up for the fixed price repair. My microwave had stopped working. An item we purchased 4 years ago for approximately £400. The sales person was very helpful and explained the 2 options fully. Both options were £250 one for a fixed price repair only but one for a £200 repair and then an additional £50 insurance to cover the item for a year. The option with the insurance was promoted as a better option. Why wouldn't you do it? It's almost like getting something for nothing. The company was very efficient organising and sending an engineer promptly. The only downfall with the service visit was the engineer needed me to help lift the microwave and I am eight months pregnant. He couldn't fix the microwave saying he needed parts and that I would be contacted by Go Assist. The quote arrived promptly for £494.47, a deficient of £294.47 of my original payment and nearly £100 more than the microwave originally cost. I contacted the company to query the cost. The sale rep who again was very friendly said it was expensive and was surprised but said I could have a refund of the difference between the fixed price repair and the call out charge and that I could transfer the insurance to another item. I didn't want to transfer the insurance but they explained that it was in the terms and conditions and I had no option. If I had chosen the first option and paid the £250 for the fixed price repair I would have been refunded the additional £50. My complaint is the insurance is oversold so be careful before signing up as the quote for the final repair was staggeringly high and not a viable option and I now have unwanted insurance on my fridge! In addition when I complained the person I spoke to was very rude on the phone and said he would forward my complaint to the complaints department and didn't leaving me to follow up. They also said that they were not associated with reviews.co.uk despite having their details on their website and I had to contact them independently to write a review. This suggests that contacts for reviews are handpicked by the company.
Posted 1 day ago
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James
Overall Rating
Verified Buyer

So far terrible! I only took this out on the basis that you could fix the dishwasher Before my tenants move in and your engineer can’t get here before mo day
Posted 2 days ago
Patrick Whelan
Overall Rating
Verified Buyer

Have just joined for my repair and the service received from Go Assist was excellent the staff on the phone was very good highly recommend
Posted 2 days ago
Sasha Carr
Overall Rating
Verified Buyer

Customer service assistant was very friendly and informative. Lovely lady.
Posted 3 days ago
Anonymous
Overall Rating
Verified Buyer

I wasn't happy that the call took 25 minutes
Posted 3 days ago
Anonymous
Overall Rating
Verified Buyer

Great service so far. Guy on the phone was informative and polite.
Posted 4 days ago
James Quinn
Overall Rating
Verified Buyer

Professional friendly service
Posted 5 days ago
Paul C
Overall Rating
Verified Buyer

very helpful guy on the phone, explained process and organised repair & warranty
Posted 6 days ago
Anonymous
Overall Rating
Verified Buyer

Very efficient with clear explanation of consumer rights
Posted 6 days ago
Maurice Keane
Overall Rating
Verified Buyer

To do repair
Posted 1 week ago
Pete Waller
Overall Rating
Verified Buyer

Stefan was excellent.
Posted 1 week ago
Paul Gollogly
Overall Rating
Verified Buyer

May start by saying a very polite and courteous young man took my details .
The company needs to look at reducing the amount read out, it takes far too long reading all terms and conditions as I'm at work it was a very long process.
Posted 1 week ago
Roberto Di Paolo
Overall Rating
Verified Buyer

They are very polite and clear in explaining all the different choices
Posted 1 week ago
Susan Griffiths
Overall Rating
Verified Buyer

Staff helpful but still not had confirmation email despite having parted with over £200 and promised repair on Monday. Not in a position to rate until repair carried out!
Posted 2 weeks ago
Anonymous
Overall Rating
Verified Buyer

Very efficient service
Posted 2 weeks ago
Mark Carruthers
Overall Rating
Verified Buyer

""Your staff member I dealt with was very nice and a pleasure to talk to , she was very professional aswell as easy to communicate with she's an asset for your company
Posted 2 weeks ago
Debbie Hobbs
Overall Rating
Verified Buyer

""So far not a lot has been done
Will be able to tell you more once engineer has called to hopefully fix my fridge
Posted 2 weeks ago
Sarah Lamb
Overall Rating
Verified Buyer

Phew .............. !!
Posted 2 weeks ago
Anonymous
Overall Rating
Verified Buyer

24 hours after paying, still waiting for an engineer to confirm a visit to repair my oven
Posted 3 weeks ago
Lucy Spackman
Overall Rating
Verified Buyer

""Helpful and clear
Posted 3 weeks ago
Go Assist Ltd is rated 4.08 based on 405 reviews