Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.86

“Disgraceful customer service- still waiting for a refund since 1st October, just keep being fobbed off by a team member, saying ‘I will pass it on! But THEY don’t obviously. A load of codswallop. I still haven’t received my refund.”

Helpful Report

Posted 1 day ago

“Avoid! I regret ever contacting this company. I was persuaded to buy a go assist membership to save money on a washing machine job. The operator failed to explain this was a 12 month membership contract with a £50 cancellation fee. In fact he suggested the opposite as I originally intended just to pay the full price for the job. The job itself was only half done and the communication with the engineer was extremely poor 100% avoid this company, awful service and disingenuous”

Helpful Report

Posted 1 day ago

“Absolutely rip off £225 to fix my dishwasher that still doesn’t work and trying to get me to pay for more parts , engineer hadn’t got a clue , I had to give 1star but wouldn’t if it would let me , stay clear off this firm .”

Helpful Report

Posted 3 days ago

“DO NOT USE - Ripped off an 85 year old heart failure patient! This company sent parts and engineers 4 times to an 85 year old lady for a broken ignition. On the last visit (8 months later), they broke the thermostat and the engineer admitted to his mistake and condemned the cooker. They tried to charge us for the damaged thermostat on top of the £320 we had already paid, but worse, they left a vulnerable heart failure patient with no means of cooking for 8 months. We refused to pay for the thermostat and they said they would call us back after speaking to the engineer but have constantly chasing and many broken promises, we had no alternative but to replace the cooker. So much stress has been caused to this lady as a result of their incompetence. Almost 12 months later and after many letter and phone calls, they offered £100 compensation! This does not even cover the cost of the part we paid for that they never fitted because it was another incorrect part! They should be ashamed… And as for their advertising ‘The UK’s Trusted Repair Specialists. It’s a joke!”

Helpful Report

Posted 1 week ago

“DO NOT USE This company sent parts and engineers 4 times to an 85 year old lady for a broken ignition. On the last visit (8 months later), they broke the thermostat and the engineer admitted to his mistake and condemned the cooker. They tried to charge us for the damaged thermostat on top of the £320 we had already paid, but worse, they left a vulnerable heart failure patient with no means of cooking for 8 months. We refused to pay for the thermostat and they said they would call us back after speaking to the engineer but have constantly chasing and many broken promises, we had no alternative but to replace the cooker. So much stress has been caused to this lady as a result of their incompetence. Almost 12 months later and after many letter and phone calls, they offered £100 compensation! This does not even cover the cost of the part we paid for that they never fitted because it was another incorrect part! They should be ashamed… And as for their advertising ‘The UK’s Trusted Repair Specialists. It’s a joke!”

Helpful Report

Posted 3 weeks ago

“A complete shower of sh…! Engineer arrived to fix broken washing machine , which we told exactly what problem was. No spares with him even though it’s a common fault. Couldn’t find part no…to which my husband did. Finally when they found the part, they thought 3 weeks for delivery, not including an appointment for fitting was acceptable. Would give NO STARS . Circus🤡”

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Posted 1 month ago

“Avoid . Thieves pleaze do not use these people”

Helpful Report

Posted 1 month ago

“GoAssist misdiagnosed what was wrong with my dishwasher. When the engineer attended to carry out the wrong repair, they did not stay to test it and the dishwasher was still broken. This was reported to GoAssist who ignored me for two weeks then told me they were 'still looking into it'. So over the course of two months all GoAssist has done is waste my time and I'm out £200 for nothing. They've said we would need to pay for yet another repair and no refund on the previous payments was possible. Would not recommend at all - avoid this business.”

Helpful Report

Posted 1 month ago

“I used Go Assist to repair a washing machine that was jammed shut, with water and laundry inside. I paid 139 GBP upfront, and the 'engineer' went to the property 2 days later. He spent 10 mins there in total. He pulled the integrated machine from its fixture in the kitchen, breaking the wooden kitchen panel underneath in the process, he unplugged the machine and turned it on its side, at which point water flooded the machine itself (all of the electrics) and the kitchen. He fiddled around, opened the door, removed the contents, flooded the kitchen some more in the process, fiddled around some more, then stood it up and plugged it back in and told us to put it on in 15 mins and it should be 'fine'. He then left. 15 mins later, the machine goes on and the electrics pop and spark, and the whole house electricity goes. We called the engineer's company (sub-contracted by Go Assist) but said they had no record of this engineer and job. We called Go Asssit and they said they would 'get back to us'. We received an automated email saying the machine had been fixed, then a couple of hours later an other one saying it was beyond repair and here's 40 pounds off a new one that you can buy through Go Assist. Made a formal complaint to Go Assist by phone and email. Low and behold 2 weeks later and still haven't heard back from them. In the meantime, I have had to buy a new machine because that one has had its electrics flooded, but I used a local company called Village Appliances in Reading who have been absolutely super with installing and offering great prices. DO NOT USE GO ASSIST.”

Helpful Report

Posted 1 month ago

“Do NOT use this service. Just phone a local engineer. They attempt to upsell to some extremely expensive membership which offers zero benefit as their prices are above market standard. The cost of a call out with them is significantly above the cost of sourcing an engineer directly and there is absolutely no recourse if the engineer turns up and can’t complete a repair. You just pay £140 for no outcome at all. Avoid at all costs.”

Helpful Report

Posted 1 month ago

“I can't even imagine it!. Go Assist is now demanding I pay extra £50 on top of £108.99 already mis-sold to me without any benefit at all. They are cunning but aggressive and very bullish and very insensitive to customers plight!.”

Helpful Report

Posted 2 months ago

“Stay well clear fraudulant . Unhelpful charged me 240 pounds to not fix my lg freezer when all it needed was a 12 pounds defrost sensor .they said it was uneconomical to repair absolute joke of a company stay well clear”

Helpful Report

Posted 2 months ago

“Despite the initial promising call to arrange a repair for my washing machine, I had a timeslot of 8-1 for an engineer to come out, however the website said the engineer would contact me prior to his arrival. He didn't contact me and the link to contact him didn't work until 9am due to GoAssist not opening until 9. He had showed up at 08:45 as shown on my doorbell cam, and I had no way of getting in touch until after 9, by then it was too late, I get no refund and charged a 2nd time if I want an engineer to try again. I will certainly be warning others on the online communities about this unless I get it resolved.”

Helpful Report

Posted 2 months ago

“Really awful service. Very expensive, try to upsell you to a subscription model upfront. Not clear about the terms and conditions, principal among which is that you can pay vast sums to have somebody turn up and simply say it is unfixable with no labour included. I didn't need to pay £139 for someone to simply tell me what the problem was.”

Helpful Report

Posted 2 months ago

“A lot of effort made by Go Assist and Big Warranties to pull you into their service and then the interest stopped. Paid £139 and the Engineer came out within a few days and very quickly diagnosed the problem with our fridge freezer. Said he would arrange for the part to be ordered. THREE WEEKS LATER, the engineer came back and replaced the part. There are 3 parts to this service - Big Warranty, Go Assist and Go Repair. You are sent automated emails and texts that don't make any sense, when you call you are given conflicting information, misinformation (lies) and fobbed off. If you request to speak with a supervisor, they don't call you back. Although perfectly nice people, they don't take a handle of the problem and deal with it. I lost count of the number of times I was told "the part is on its way" when clearly it wasn't or the wrong part arrived and they had to order it again. The quote for the part was well over the going rate and that was just a google search.... I do not recommend this company at all - try to find a local engineer and you will get a much cheaper, quicker and professional service. I'm not bothering to make a complaint to the company as I know I will just receive an empty sorry and I'm quite sure the service will not improve.”

Helpful Report

Posted 2 months ago

“As the other reviews say- my mother took out a £9.99 insurance policy with this company. Got charged £90 for a call out where the guy did nothing and washing machine seized after he’d gone. They charged me £50 to cancel the policy. Avoid this lot .”

Helpful Report

Posted 3 months ago

“Joined the membership and had to pay upfront before the engineer had come to assess the repair. He looked at the machine and said it needed a new drum. This took him 30 sec. The repair was going to cost an additional £450 which was not going to be cost effective. Next day I tried to cancel the membership but was told I had to pay £50 cancellation fee. I have spent hours on the phone with some very obnoxious men but to no avail . They won't budge . AVOID AVOID AVOID this firm they are a call centre and their prices are highly inflated and don't join the membership because if you do there is no chance of cancelling without a fee even if it is the day after you joined. I paid £112 for a 30 sec call out . BEWARE. AVOID . WORST FIRM I HAVE EVER DEALT WITH .”

Helpful Report

Posted 3 months ago

“Be very, very careful agreeing to any repairs with this company. My heavily pregnant partner phoned up to request a dishwasher repair. Company took all the details whilst dumping 15 minutes worth of T&Cs onto my partner over the phone, before taking payment for £99 and a £10 p/m insurance policy. Company sent round a handyman to have a look at the dishwasher who was in the house for approximately 2 minutes, already knew the fault, and left without inspecting the dishwasher. Partner was then quoted £200 for repairs and was told that the initial payment for "labour and call out" could not be refunded as the handyman had attended the property (what for?). When my partner called to question the price of replacement parts, refund policy (some of which were never sent in writing), and the insurance policy for a non-inspected machine, the company washed their hands of the matter and kept £150 - in exchange for a fleeting visit of 2 minutes by a person who already knew the fault. No idea what the company believe they did to justify the money they've taken, absolutely appalling customer service both when selling the policy and dealing with the complaint, and absurdly high charges for parts that can be found cheaper if you purchase them yourself.”

Helpful Report

Posted 4 months ago

“Be very, very careful agreeing to any repairs with this company. My heavily pregnant partner phoned up to request a dishwasher repair. Company took all the details whilst dumping 15 minutes worth of T&Cs onto my partner over the phone, before taking payment for £99 and a £10 p/m insurance policy. Company sent round a handyman to have a look at the dishwasher who was in the house for approximately 2 minutes, already knew the fault, and left without inspecting the dishwasher. Partner was then quoted £200 for repairs and was told that the initial payment for "labour and call out" could not be refunded as the handyman had attended the property (what for?). When my partner called to question the price of replacement parts, refund policy (some of which were never sent in writing), and the insurance policy for a non-inspected machine, the company washed their hands of the matter and kept £150 - in exchange for a fleeting visit of 2 minutes by a person who already knew the fault. No idea what the company believe they did to justify the money they've taken, absolutely appalling customer service both when selling the policy and dealing with the complaint, and absurdly high charges for parts that can be found cheaper if you purchase them yourself.”

Helpful Report

Posted 4 months ago

“Absolutely dreadful phoned to fix my dishwasher think I paid 119 call out charge and then I am paying 9 pounds a month couldn't fix my dishwasher didn't have the parts so ordered a new one this was over a month ago meant be getting a day later now they keep saying it'd not in stock I have paid well over 500 pounds and still no dishwasher”

Helpful Report

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Go Assist Ltd Reviews

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