Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.72

3.7 Rating 1,327 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,327 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with my experience with Go Assist. I contacted Go Assist regarding an oven repair because the top heating element was missing a screw. the screw might cost £5, during the booking process, I was encouraged to take out a Go Assist membership at £12 per month. I was told that, with the membership, the oven repair cost would be reduced from £149 to £99. However, I would need to remain a member for 12 months. When the technician visited, I was advised that the entire top heating element needed to be replaced. I subsequently received a quotation for £140.99. After I contacted Go Assist, they offered me a £25 discount, but I still did not feel comfortable proceeding. I decided to cancel the membership and not use their service. However, I was then charged an additional £50. As a result, I have effectively paid around £149 without receiving the repair service. Avoid this company!”

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Posted 6 hours ago

“They assured me they could fix my oven, charged me £149 and then said the parts weren’t available. The engineer spent about 5 minutes looking at the oven and then sat on the floor with his phone for about 15 minutes. Local repair company was able to tell me over the phone when I enquired that the parts for that model were unavailable.”

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Posted 1 day ago

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Posted 1 day ago

“No service provided. Refused a refund.”

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Posted 1 month ago

“Very poor customer service, their structure is described to seem helpful but in reality they achieve very little for the cost of thier service. You can always contact them but they never have a direct answer to your questions and will pass you on to another chat box or phone number to call. The slowest repair ive had to deal with. Its been 4 weeks and my fridge freezer is still not fixed. Very unhappy with the way they automatically sign you up to a multi year subscription even though I just wanted one repair. Very untrustworthy company. Recently try to get in contact with them. Their AI chat box doesn't respond to my questions. My emails don't get replies and anytime I speak with someone on the phone they cant give me any information. New update 27/05 - they have only just replied now to my negative review since they have finally booked a repair for my appliances. However, I would not know about this repair unless I had called them this morning. As of writing this, my repair tracking account still shows my parts have not arrived yet and I have had no email confirmation for the supposedly booked in repair. A repair that could only be carried out at thier engineers convenience rather than the customers. Ideally I will never deal with this company again and would recommend to stay clear for your own sanity and wallet. New update 28/05 - I called again this morning. After my call yesterday and them providing a booking for the 03/06 I had not received an email confirmation. Turns out my parts haven't arrived like they said yesterday and my booking has been cancelled. This company is full of liars. Please do not use them.”

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Posted 2 months ago

“I have complained to this company about the charges made .Paid up front for appliance repair then charged on day for part no.invoice 2 lots of VAT paid.No.mention of paying extra for parts...15mins the engineer was here I had told them what part but didn't think to let me know cost prior to the visit so I could compare..no invoice to check the membership discount.”

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Posted 2 months ago

“Do not use this company’s service. They hide costs and charge unwanted subscriptions. Their engineers are not specialised, and the whole experience felt misleading and unprofessional.”

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Posted 3 months ago

“Never use Go Assist. I made the mistake of using them, the just outsource the work to local engineer who would be much cheaper if I'd book them directly. I was asked if I wanted to subscribe the service, I was absolutely clear I did not want to, it was a one time issue. Anyway, a year later they tried to debit my card for subscription I did not agree to or want. My bank stopped the payment. Be very aware, if you use them (pleas don't) sometime later they will try to debit your card for something you didn't sign up for. DISGUSTING!”

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Posted 3 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 3 months ago

“Avoid. Said they couldn’t source the part as it was obsolete. I sourced the part online within 2 minutes and then fixed the extractor myself.”

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Posted 4 months ago

“Dreadful company. Booked engineer to replace oven light on our Belling Kensington Range Cooker. He arrived late and without the light bulb, then blamed the booking team at Go Assist Ltd. We found a light bulb. Couple of months later the bulb has failed and we have discovered that the engineer has ramed the glass cover on. The work is out of its three months' guarantee period. Expensive and incompetent company, don't use. We now have a Belling engineer booked to sort this out.”

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Posted 4 months ago

“Very disappointed would never use this. Booked an appointment for my fridge freezer (which is only 3 years only) appointment was booked 1 month ago engineer turned up to for repairs later than time slot only to say sorry i cant help. you need a specialist to sort this out. Which will cost me more Not sure if the money will be refunded. would not even give one star. Wish i had read the reviews before”

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Posted 5 months ago

“complete waste of time and money trying to deal with faulty ovens and dishwasher. Money spent, no resolution, costly to cancel”

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Posted 5 months ago

“Guy I spoke to on the phone was super helpful and that was the only positive part. Was told on I’d get appointment time on the day, was chasing them at 10.30am and didn’t get an appointment time until midday. At which point I had a work call at 1-2pm. And of course I was given 1-3pm - I asked if it were possible to be after 2 (a reasonable request considering the morning) at which point they suggested rearranging. At that point I asked for a refund. Not possible. The guy came at 2 to be fair said it was unrepairable without a new part and was gone in three mins. 140 something quid. The link to the new part (I assume it was that) didn’t work. They seem professional but don’t think they’re great”

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Posted 5 months ago

“Paid £150 for my fridge freezer to be repaired as it's began to not get as cold as before. Engineer was here for 5 mins and said it's unrepairable as it might be a gas leak then left. Rang go assist to see if I could get a refund or partial refund as he didn't actually do anything but no you still have to pay the full £150 for the "repair" even if they don't actually fix anything. Would never use this company again and would advice everyone else to avoid at all costs as it's just daylight robbery”

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Posted 5 months ago

“Pathetic service, Hidden excessive charges, Endless delays for a simple problem, endless chasing up and no updates despite hollow promises, They hide behind the fine print of terms and conditions cleverly designed to protect themselves. No care for the customer whatsoever until the money is quickly taken, that is. Tried to get negative review removed and then claimed they are an honest company, the irony of it!! I feel cheated and conned. 'Go with this company at your own peril' should be their motto; 'Assist' seems to be an antonym...”

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Posted 5 months ago

“Absolute conmen. Paid £111 upfront for a call-out and discounted parts price. Engineer turned up late, said there were faults with the oven and needed to go back to the office to look at spare parts. Now call is closed as saying oven beyond economic repair and company uncontactable. Avoid like the plague.”

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Posted 5 months ago

“Getting in touch with you in the first place .You sent a so called technician out .He was there ten minutes tops .He concluded what I thought myself ,faulty element. Will source the part will be four or five days. Recieved a text next day cost of repair £120 . Recieved another text day after saying unrepairable . This was after you took £99 .99 for a care plan which we cancelled .We asked for our money back and you said it was to cover the call out fee for the technician . We are pensioner s in our 80S and that is how you treat us . You should be ashamed of yourselves .I will be highlighting your conduct every week on Face Book to let people know about your actions .”

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Posted 6 months ago

“There really isn’t a rating low enough for this company. The call out charge is excessive, the engineer was patronising, and wouldn’t list to an explanation of what the problem was. A part, which may or not have been necessary, had to be ordered and paid for. Needless to say to say, it did not arrive on the date given, and the “repair” did not take place on the date given. When the engineer did eventually return and replaced the un/necessary part, he was in and out in no time. He switched the oven on, said “it’s working” and left. Needless to say, it was not working. A call to the company was a waste of time. Ripping off pensioners at Christmas is not something to be proud of. I would urge everyone to avoid this company.”

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Posted 6 months ago

“I feel I was well overcharged for minor repairs to a cooker top oven and grill. The Engineer called initially 12 Jan 26 and conveniently didn't have the parts Cost £108.95 Inc insurance. I was then told parts would have to be ordered and would not be available til 9 March 26 further cost £119.40 total £228.35. After complaining two/three times miraculously the parts became available by 5 Feb. Stay away from this company”

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Posted 6 months ago

Go Assist Ltd is rated 3.7 based on 1,327 reviews