Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.95

4.0 Rating 1,340 Reviews

76 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

4.0

Based on 1,340 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company any cost, Extremely bad customer service they seem to employ incompetent engineer who guess what the problem is stead of using testing equipment, e.g mult meter and extra. I have called customer service several times regarding a part that I have paid for and was not needed to repair my fridge, and the manager promise to give me feedback but never?”

Helpful Report

Posted 9 hours ago

“I rent the property so I won't be able to sign the form. So if I was made aware of it , I would have not made the booking. 2. The information was presented in such a way that, I am not confident to pay again. Even with guarantee from your side ,what if you don't follow or abide by it. It's like, I paid for nothing and again asking money for a service which will be provided latter or not. I hope I make any sense please add aditional booking questions so one can be more sure about service. Thanks.”

Helpful Report

Posted 1 day ago

“This company is an absolute joke. They come across as all professional until they have taken your money and then leave you high and dry. The left hand doesn’t know what the right hand is doing, customer service is shocking and fails to deliver on any promises made by the sales team We ended up £280 in the hole with no fix applied and they wanted another £149 for yet another engineer to attend. On cancelling any further interaction with Go Assist we found out that they had applied a monthly subscription of £19 to our bank which we never agreed to. Do yourself a favour and steer well clear”

Helpful Report

Posted 4 days ago

“Paid a £139 call out charge then they wanted to charge £486 for parts and labour. I feel completely conned. Cheaper to get a new dishwasher.”

Helpful Report

Posted 5 days ago

“I hired this company to repair my fridge, but the experience was extremely disappointing. First, they replaced a part that was working perfectly fine, only to later realize what the actual issue was. Despite this mistake, they refused to deduct the cost of the unnecessary part they charged me for. To make matters worse, I was contacted by my bank because the company attempted to take money from my account without my consent. This behavior is completely unacceptable, and I will be reporting them to the ombudsman. Avoid this company if you value honesty and professionalism. - LBR7246473”

Helpful Report

Posted 1 week ago

“The engineer came after 3 weeks waiting. He then said my fridge freezer needed a new mother board which l agreed to pay for. They promised me an appointment to fit mother board but messaged later to say the fridge freezer was beyond economic repair, I should chuck it and they offered me a £40 discount to purchase one of their appliances. I declined. I got the manufacturer out and they got the fridge freezer up and running in less than an hour. No spare parts needed. Go Assist did not return my payment for the ‘not needed parts’ until l sent multiple emails. Please stay awaaay from Go Assist.”

Helpful Report

Posted 4 weeks ago

“Please please stay away from this Company they are a bunch of thieves they take your money and do nothing at all,so be careful when they convince you to pay in advance they take your money and then try to make thousand out of you.”

Helpful Report

Posted 4 weeks ago

“STAY AWAY FROM GO ASSIST ! Absolutely rubbish service, just a bunch of crooks. I booked a one off service repair for my fridge. I was told that I needed to pay £140 upfront to cover the call-out charge, labour and 90 days warranty for the work done. Cost of parts was extra, depending on the part. The technician came took a picture of the faulty part and left. Few minutes later I received a quote for the new part almost £400. For this price I could buy a new fridge, so I called them to cancel. They said that they can cancel it but there is no refund. According to them £140 is for the call-out charge, even though in our previous phone call thay said that the labour and the warranty was included aswell. I asked to speak to someone in charge but was told that no one was available and that even if someone was available the answer would be the same. Thieving Bastards. I just hope carma will give them what they deserve.”

Helpful Report

Posted 1 month ago

“Go -Assist is proof positive that a zero star rating should be a standard option on all review sites in order to highlight companies that are the absolute pits. Go -Assist would be in pole position. I called them about my malfunctioning tumble drier early August. I was subject to some 20 mins hard pressure selling for things I didn’t want or need before I could get to the point and book a visit after paying £129. Almost immediately after the call, I got a text from the man I spoke to, giving his forename and requesting a review for Trustpilot of his performance! Obviously they are told to do this after the initial contact in order to inflate the company’s positive positive ratings to judge by the number of such reviews that begin with an appreciation of their staff. A man from Hotpoint then texted me with an appointment date the next week. Two days later the drier packed in for good so I called to cancel the appointment but the office had just closed for the weekend. I managed to successfully cancel the appointment via the Hotpoint website and on the Monday called customer services advising them of the cancellation and requesting a refund. The man I spoke to said that he would check details and call back. I am still waiting for him to do so. I then contacted customer services via e-mail and over a period of days and 5 e-mail messages sent to them, all I got each time was a thank you and an undertaking to call me back. Guess what? I am still waiting for them to do so. I then wrote to the head man at Go-Assist informing him of customer services inaction and requesting his help in the matter. Receipt of my letter was signed for the next day after posting. Two weeks later, the letter was returned, unopened and with no reason stated for its return. This saga has now been running for 68 days. For the moment my money remains in the hands of these predators. I tell my family, friends, neighbours, acquaintances and others to have nothing to do with Go-Assist and its Get Customers to EffOff services and advise readers here to avoid these shysters like the plague.”

Helpful Report

Posted 1 month ago

“I have paid GBP 139 for an engineer to come and have a look at our oven. We had a problem with the ignition, which wouldn't stop and keep going while the oven was working. It took a few day for the engineer to come. Took him about 10 min to figure out that we need a new ignition in the oven. He said we will be contacted by their team. We were quoted GBP 121 for the parts, which we paid straight away. They said the parts will be delivered within 10 days. I was tracking this. Than it got delayed for another week, than for another 2 weeks. The first contact was made on the 04th Sep. On the 07th Oct we got a message saying the appliance is "beyond economical repair" and they offer us some GBP 40 voucher... which was a total joke. I contacted their support via chat and managed to get GBP 121 for the parts back, but they wouldn't refund GBP 139 for the engineer. Totally unacceptable service - the job is not done and money and time are completely wasted.”

Helpful Report

Posted 2 months ago

“Paid upfront for a service contract and paid for a freezer repair, engineer arrived and was here 2 minutes after saying he couldn't do anything as the freezer wasn't turned on. He was rude and unhelpful. We had not been told it had to be on and as the alarm was going all the time had obviously turned it off. My wife tried to cancel the contract only to be told it was ok and an engineer would be back to sort it out and she couldn't cancel as an engineer had been out. Another appointment was arranged for over a week later, My wife waited in all day only o be told at 4.30 that the engineer would not be coming and would come the next day between 8 and 1pm. He arrived at 1.00pm, My wide offered him a drink only to be asked for a can or bottle, He looked at the freezer which had been turned on well in advance, opening the door and putting his had on the compressor saying it felt too warm. He left saying the office would be in contact regarding parts and cost. It was clear he didn't really want to look any further. We then got an email saying that the engineer has declared it beyond economical repair. We called them up and they agreed to refund the repair costs as they wouldn't repair. I tried to cancel the ongoing repair contract, only to be told it would be £50 cancellation as we were now outside the 14 day cancellation period. "My hands are tied and you have got a cheaper repair as you were on contract" I argued that they hadn't repaired it so that was academic, but they still charged me £50 for absolutely nothing .”

Helpful Report

Posted 2 months ago

“Engineer hadnt got a clue how to fix fridge still charged me £130 Stay well clear”

Helpful Report

Posted 2 months ago

“Tried to book to fix my freezer it gave me an £89.99 quote but than it was trying to take £120 out of my account instead. I didn't authorize the payment.”

Helpful Report

Posted 4 months ago

“also tried to take money from my bank despite cancelling”

Helpful Report

Posted 5 months ago

“They tried to take £70 membership from my card despite being told in writing I did not authorise it. Avoid using them.”

Helpful Report

Posted 5 months ago

“The company is a scammer, not sure how they got my account details, they attempted to remove £70 from my account and my bank blocked them. I sent a message to them how they got my details but no response. Rogue company.”

Helpful Report

Posted 5 months ago

“Bad service, bad customer service and un completed job”

Helpful Report

Posted 5 months ago

“Absolutely disgusting company. Not fault repaired. Dishwasher turned due to after. Absolutely No saftey used they switched it on and told it’s ok. My young daughter used Dishwasher and it blew all house electrics. Could had a fire. No safety, and no aftercare or concern Please everyone Stay clear from this company”

Helpful Report

Posted 5 months ago

“Please do not use this company, they take your money when no work is done. It has cost me £547 for a new syphon in my toilet, which costs £16 in B&Q. They are saying they put taps and a shower head in, it’s crazy I still have the same 30 year old taps and no shower head.”

Helpful Report

Posted 5 months ago

“Very very poor customer service they came around I paid for them to look at 3 machines two of them they couldn’t repair but charged me £120 each to tell me to throw them away then the one they could repair I paid them upfront for parts a further £200 total of £560 and have been waiting for them to return and repair the one for 3rd week running still waiting for my parts apparently…..waste of time and money this company stay away from them save yourself ball ache”

Helpful Report

Posted 5 months ago

Go Assist Ltd is rated 4.0 based on 1,340 reviews