Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,345 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,345 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

Write Your review

Tell us how Go Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, all went well, got our fridge freezer working Great again, thank you”

Helpful Report

Posted 18 hours ago

“Once I made contact with the engineer and arranged a time he arrived on time, diagnosed the problem and cured it immediately.”

Helpful Report

Posted 19 hours ago

“I paid for an emergency repair to my downstairs loo, it took 2 days for the initial appointment, they told me parts would be over £200 and then I had to wait nearly a week for the repair the date after they changed the date. I found someone else to do the job for £150 and asked for refund of the parts, I was told the parts were non refundable so I have asked for them back. Over a week for an emergency repair is unacceptable and the service I have received has been extremely poor. I do not recommend Go Assist”

Helpful Report

Posted 1 day ago

“Good service”

Helpful Report

Posted 1 day ago

“Really responsive and prompt in arranging the repairs.”

Helpful Report

Posted 2 days ago

“Job completed quickly and efficiently.”

Helpful Report

Posted 2 days ago

“Your engineer was very professional . And fix it in a couple of minutes so will definitely use your company again”

Helpful Report

Posted 5 days ago

“For anybody out there who is thinking of using this company Please Please don't they are useless unprofessional unreliable and they overcharge for any parts the job may required”

Helpful Report

Posted 5 days ago

“They managed to find a spare part for a much loved 30 year old cooker the maker no longer provides spares for - all done very efficiently. Thanks.”

Helpful Report

Posted 5 days ago

“Far too much money for less than 30 minutes work ,would never have agreed to it if I had known you are an agency .wont be using you again .absolute rip off”

Helpful Report

Posted 1 week ago

“Elliott Baker was a great guy and did a great job.”

Helpful Report

Posted 1 week ago

“DEan, the appointewd technician, did a good job dispite having to wait a couple of weeks for a spare oven part.”

Helpful Report

Posted 1 week ago

“I find it difficult to give less than 5 stars as the engineer arrived when they said he would and he dealt with the problem without delay. Not a challenging problem though as it was 'just' a problem with a hose..”

Helpful Report

Posted 1 week ago

“If this review was about the engineer I would have given 5 stars . Only 3 stars for GoAssist because when we booked the appointment we were told it would be 2 days later, however when confirmation came via email it was 5 days later. Not good enough.”

Helpful Report

Posted 1 week ago

“Excellent response. Excellent engineer. I was very pleased with the service and the outcome.keep up the good work.”

Helpful Report

Posted 1 week ago

“The engineer was very experienced He new what he was doing First class”

Helpful Report

Posted 1 week ago

“The engineer was fine. He seemed competent and was pleasant in manner. Everything else is a disaster area. Communication is poor, response is virtually non-existent, and repair management impossible. This horrible experiecne was made worse by inane messages which said it was complete when the engineer said he was registering it as incomplete. He apparently had not been told the serial numbers etc I had supplied. The fridge needed a seal for the door and it was going to take a third or fourth vist to fit that and test it. Quite the worst repair experience I have had in 70 years. I have asked repeatedly for all personal data held by your company to be deleted. That hasnt been done either. You have severe work planning and management reporting problems which you should address if you wish to stay in business.”

Helpful Report

Posted 1 week ago

“The repair to my oven was sorted. However I was charged £81 for the spare part, and was offered it for £40 if I joined the monthly warranty scheme. A spare part should be one price, not used as a bargaining tool for signing up.”

Helpful Report

Posted 4 weeks ago

“I am very disappointed with my experience with Go Assist. I contacted Go Assist regarding an oven repair because the top heating element was missing a screw. the screw might cost £5, during the booking process, I was encouraged to take out a Go Assist membership at £12 per month. I was told that, with the membership, the oven repair cost would be reduced from £149 to £99. However, I would need to remain a member for 12 months. When the technician visited, I was advised that the entire top heating element needed to be replaced. I subsequently received a quotation for £140.99. After I contacted Go Assist, they offered me a £25 discount, but I still did not feel comfortable proceeding. I decided to cancel the membership and not use their service. However, I was then charged an additional £50. As a result, I have effectively paid around £149 without receiving the repair service. Avoid this company!”

Helpful Report

Posted 1 month ago

“They assured me they could fix my oven, charged me £149 and then said the parts weren’t available. The engineer spent about 5 minutes looking at the oven and then sat on the floor with his phone for about 15 minutes. Local repair company was able to tell me over the phone when I enquired that the parts for that model were unavailable.”

Helpful Report

Posted 1 month ago

Go Assist Ltd is rated 3.7 based on 1,345 reviews