Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,401 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

Write Your review

Tell us how Go Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very impressed with your Web site both enquiry regarding washing machine and I'm pleased to introduce you to both relative and friends.thank you.....”

Helpful Report

Posted 9 years ago

“Excellent that i can apply online and be called back to confirm date and time to suit me. Also the fact that they don't charge if my machine can't be fixed”

Helpful Report

Posted 9 years ago

“Nice service”

Helpful Report

Posted 9 years ago

“Reliable source of service”

Helpful Report

Posted 9 years ago

“Be on web site found it easy to use”

Helpful Report

Posted 9 years ago

“Serviceman went to the wrong address, took pictures of proof of attendance, customer service contacted policy cancelled, no refund of call out charge.... Really”

Helpful Report

Posted 9 years ago

“Great customer service”

Helpful Report

Posted 9 years ago

“good to use and easy!”

Helpful Report

Posted 9 years ago

“Spot on service , came on time& date ,”

Helpful Report

Posted 9 years ago

“Nice service with friendly staff. Fixed my microwave pretty quickly.”

Helpful Report

Posted 9 years ago

“They are ok people.”

Helpful Report

Posted 9 years ago

“great service on phone. very helpfull and makes customers feel safe secure and comfortable.”

Helpful Report

Posted 9 years ago

“Quick, fast and reliable .”

Helpful Report

Posted 9 years ago

“Unable to fix door on fridge but still got charged £60 because not economical to repair. Totally useless service for large repairs. Big mistake to use. Got the impression that was all they were interested was the £60W. ill avoid.”

Helpful Report

Posted 9 years ago

Hi Steve. Our priority is to fix the appliance when possible, however like you said it was uneconomical to do so. As agreed before the service, the charge covers the engineer call-out and administration. We're sorry to hear you did not have a positive experience with Go Assist on this occasion.

Posted 9 years ago

“Very prompt response and easy to contact via email. Although I have required 3 visits for the same problem it has all been handled very efficiently. Engineers have been very professional. Highly recommended.”

Helpful Report

Posted 9 years ago

“Excellent and efficient service, extremely pleased”

Helpful Report

Posted 9 years ago

“The problem was misdiagonised,”

Helpful Report

Posted 9 years ago

Thank you for your review. We use manufacturer & manufacturer-approved engineers to undertake our repairs. If you believe there was a misdiagnosis and would like to discuss with a member of our team please call 0800 8654111

Posted 9 years ago

“I played £160 for a fridge freezer to be fixed. It took 3 months of engineer revisits to decide it couldn't be fixed. Then I found out that as a part had been replaced I didn't qualify for the money back (minus an admin fee).”

Helpful Report

Posted 9 years ago

Hi Matt, sorry to hear your appliance took longer than expected to fix. The vast majority of repairs go smoothly and are sorted within days, so we're sorry this wasn't the case in this particular instance.

Posted 9 years ago

“Responded efficiently to our washer/dryer problem.”

Helpful Report

Posted 9 years ago

“Took to long to be told fridge freezer was not an economic repair. So had unhappy tenant for over a week”

Helpful Report

Posted 9 years ago

Hi Nicholas, sorry to hear you feel you did not have a good experience. If we can be of any help please call customer services on 0800 8654111

Posted 9 years ago

Go Assist Ltd is rated 3.8 based on 1,401 reviews