Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,812 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,812 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a repair for a washing machine. 2 engineers came and looked at it, when they left they said it of fixed. I run a laundry same day and the washing machine did not work, same error occurred, I called customer services to complain and I was booked another slot in 7 days time! Given that the repair was not done, I would expect that someone would come and look earlier at the problem.”

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Posted 4 years ago

“We were very impressed with the service received. The engineer was polite and efficient - problem with washing machine was deal with professionally and quickly. Would use again if necessary.”

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Posted 4 years ago

“Waseem was very friendly, very clear with his feedback on the machine and extremely polite and helpful. Thank you!”

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Posted 4 years ago

Good morning Zobia, Thank you for leaving us a good review - I will be sure to pass this onto our engineer Waseem! Kind regards, Glotech

Posted 4 years ago

“Good telephone booking service and promt attendance by Engineer. I would recommend.”

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Posted 4 years ago

Good afternoon Mr Blinman, Thank you for the five star review, much appreciated. Really pleased to see you have had a positive experience with us. Kind regards, Glotech

Posted 4 years ago

“5 stars - excellent!”

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(Alx) - Posted 4 years ago

Thank you for the 5 star review!

Posted 4 years ago

“Not happy at all booked an engineer for Monday between 8.00 and 1 .00 and a no show so I rang glo. Tech and they said they had moved this onto another business engineer as they were too busy n guess what it’s Wednesday and still no show appalling service 😡😡”

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Posted 4 years ago

“On time, quick, efficient, explained everything to me. Great service”

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Posted 4 years ago

Good morning, Thank you for the feedback, really pleased to see you have had a positive experience! Kind regards, Glotech

Posted 4 years ago

“Glotech were very responsive and came out quickly to sort out my freezer. I wouldn't hesitate to recommend them.”

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Posted 4 years ago

Good morning, Thank you for the 5 star review, really pleased to hear you have had a positive experience with us. Kind regards Glotech

Posted 4 years ago

“Always wary of choosing white goods repair folks but Glotech were excellent. The engineer quickly identified the problem and put in a quick fix with no additional cost. the repair is guaranteed but I hope I won't need it. My dishwasher now locks and works as it should. No more lollipop stick wedges to keep it closes”

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Posted 4 years ago

Hi Simon, Thank you so much for leaving positive feedback, I will be sure to pass this onto our engineer! Pleased to hear your dishwasher is now fully fixed. Kind regards, Glotech

Posted 4 years ago

“No one turned up”

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Posted 4 years ago

Hi Brian, I have just checked our system and can see that you requested to book in an appointment yesterday for today but unfortunately we had no availability, we did try to contact you yesterday to rearrange a time and date but you never responded to us. I feel that this was just a miscommunication. Kind regards, Lauren

Posted 4 years ago

“Job well done. Very happy”

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Posted 4 years ago

Thank you for the 5 star review! Pleased to hear you are happy with our service. Kind regards, Glotech

Posted 4 years ago

“Brilliant customer service. Engineer was lovely too!”

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Posted 4 years ago

“Called this company as we had a faulty Dishwasher and understandably the job was farmed out to a local company. Unfortunately I did not look at the satisfaction rating of the local company. Not very good. The engineer called by appointment but had no spare parts and having consulted Google informed us we needed a replacement Sensor. So far so good and appointment made for the fitting of the sensor after the weekend by another fitter. This happened and we paid the bill of over £120. Unfortunately the spare part did not solve the problem and in fact the machine was now in a worse state than before. I contacted the firm but after about six phone calls got a very negative response and the promise of a fitter 8 days hence. When money was mentioned I was told the £120+ was gone and we would have to start again. The whole attitude was negative and I got the impression that I could either take the offer of another visit in 8 days or go somewhere else. I got absolutely nowhere so declined the offer of another expensive call out charge and stated I would go elsewhere. I think this comment was received with a deal of satisfaction!!! Needless to say I found another local company with a good satisfaction rating and they are calling later today with the required spare parts on the van. We live in hope anyway.”

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Posted 4 years ago

“Great service. Very prompt & helpful. Will definitely use again.”

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Posted 4 years ago

“Friendly efficient service! Would recommend to others!”

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Posted 4 years ago

Hi Emily, Thank you for the 5 star review, happy to see you have had a positive experience with us! Kind regards, Glotech

Posted 4 years ago

“Really disappointed, waited in all day for appointment only to chase up after the allotted time to be told that the engineer had the wrong date and came a day early! When I asked if I could have a discount as a gesture of good will for rebooking as I would have to wait at home again I was told no its a fixed price-I didn't rebook!”

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Posted 4 years ago

“complete waste of money. Paid them £86 to spend 5 minutes and tell me the Miele hood is obsolete (obviously, as I had already stated in the booking it is 20 years old) and there is nothing they can do.”

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Posted 4 years ago

“I booked an engineer appointment monday between 8.00 am and 1 pm at 1 .10 pm i phoned to ask if the engineer was running late and Glotech said ooohhh we have passed this job on to another company so I rang the other company and guess what no engineer calling Monday I had my very large side by side fridge freezer removed out of the intergrated space and yes its still stood there I will never again ring Glotech absolutely disgusted with their service no follow up call to ask if the engineer had been well guess I will book a more reputable company today”

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Posted 4 years ago

“We had excellent service from Darren on your engineering team. I would not hesitate to use Glotech again.”

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Posted 4 years ago

Hi Ron, Thank you for your 5 star review. I will be sure to pass this on to our engineer Darren! Kind regards, Glotech

Posted 4 years ago

“One of the worst customer experiences I've had with their customer service team member Rhianon. If you're thinking of taking out an insurance package for your electrical appliance, make sure it's NOT with Glotech. When we first signed up and organised an appointment, they changed the date. Fine. Things happen. Then when the engineer came out, it took them nearly a month to get the spare parts in and get the engineer to come out again to fix our faulty washing machine. Engineer said it was now working. After 1 use, the washing machine broke. Another part was broken. We waited another week and a half to have the engineer come out again to check. It's been over 3 weeks again and not only did we have to chase them 5 times, but the engineer claimed he came by and no one was home, even though I have been home the whole day waiting for the repair. The customer service agent Rhianon was not helpful and condescending. Please train your customer service representatives in dealing with upset customers. After 2 months, we still have a faulty washing machine and would like our money back as this has been the worst experience to date. Whatever you do, don't go with Glotech. Their claim that 80% of their call outs are next day is false. Check it out for yourself.”

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Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,812 reviews