Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,813 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time around they cancelled on the morning the engineer was supposed to arrive. Then after 15 minutes in the flat he said he couldn't fix our dishwasher, information we paid £91 to receive.”

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Posted 4 years ago

“Guy turned up early, 07.50! and had found and sorted out problem by 08.10. He seemed very knowledgeable. He took great care on our small kitchen.”

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Posted 4 years ago

Good morning Max, Really pleased to hear you have had a positive experience with us! Thank you for leaving a positive review. Kind regards, Glotech

Posted 4 years ago

“Had Vladimir come and repair my dryer...what a lovely guy, gave me loads of tips on how to use my machine better too! Thanks”

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Posted 4 years ago

“I have been informed the item is unrepairable, so am looking to replace it now.”

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Posted 4 years ago

“Needed a repair in a hurry, they delivered. Polite friendly service from start to finish. The engineer was excellent. Thank you.”

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Posted 4 years ago

“punctual, speedy, informative, careful, helpful, friendly”

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Posted 4 years ago

“Very annoyed as I ordered a new machine and paid up front, was promised install before end of week and not heard a thing since I paid. But keep on getting emails about the repair for the machine that was not even repaired.”

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Posted 4 years ago

“The engineer who you booked didnt turn up . We had made a special joirney to be at the property.when i phoned to vomplain basically no one cared....”

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Posted 4 years ago

“Issue with a Siemens integrated dishwasher displaying an error code E09. Very pleasant engineer arrived the next day. Subsequently left with a scratched cupboard door, chipped bottom corners to the integrated dishwasher door and, whilst the error code of E09 has been removed, it has been replaced with an error code of E15 which has flooded the kitchen floor, plus a hefty charge for the pleasure. After calling the Customer Services line, was transferred to a number that has a voicemail message and no response received. Not impressed at all.”

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Posted 4 years ago

“Very friendly and helpful engineer and good follow up”

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Posted 4 years ago

Hi Sally, Thank you for the positive review! I will be sure to pass this feedback onto our engineer. Kind regards, Glotech

Posted 4 years ago

“NO STARS AWFUL customer service. Not only did the engineer fail to come but also failed to let me know when they might be coming. Despite me sending emails and phoning and leaving another message the next day, no one got back to me. Extra challenging as I am being safeguarded and my daughter has to be here should anyone come. No one should be expected to hang around just on the off chance someone might turn up. The website sold it to me sounding very professional and friendly but my experience has been the complete opposite. We have made other arrangements!”

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Posted 4 years ago

“Sent a review that was not very complimentary due to poor service. Needless to say it appeared nowhere and was obviously filtered out. No contact from the company to established why I was so disappointed so will have to resort to other methods of complaining and maybe a County Court Action.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Hi Karen, Thank you for the 5 star review! Kind regards, Glotech

Posted 4 years ago

“Stay away from Glotech! An engineer who arrived to diagnose my failed American style fridge spent one minute looking at it , said it was beyond repair , recommended that I buy a fridge from their company and charged me 100£! I had to call another firm for a second opinion as I had thought it was a compressor failure due to the sound I heard from the fridge. They confirmed the compressor has failed and repaired it. Maybe I had a wrong person but I got a careless , ignorant and insincere service from Glotech and wasted my money on them.”

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Posted 4 years ago

“Very good, friendly technician. Would use again”

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Posted 4 years ago

Hi Sharon, Thank you for the feedback, it is much appreciated. I will be sure to pass this onto our engineer! Kind regards, Glotech

Posted 4 years ago

“Excellent service. Engineer was very knowledgeable and even carried the part I needed.”

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Posted 4 years ago

“Booked an AM slot which is between 8:00am and 1:00pm. Received a call at 12:53 to say that the engineer was running just over an hour late and will be with us soon. I explained I booked an AM slot for a reason and the next thing I know I’m receiving an email detailing my appointment had been rescheduled for the following day between 12:00pm and 5:00pm, without even contacting me to see if this is possible. Cancelled that appointment via their ‘contact’ page on the website as calling is near impossible as I was put through to someone’s voicemail 3 times. Safe to say I’ve contacted another company that has been much more helpful.”

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Posted 4 years ago

“good service - very friendly”

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Posted 4 years ago

“Sadly our 9 yr old Hotpoint freezer was irreparable due to parts being unavailable and also too expensive to repair compared to buying a new freezer”

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Posted 4 years ago

“Engineer left with the machine misaligned to the rest of the built in cupboards and charged £42”

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Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,813 reviews