Called this company as we had a faulty Dishwasher and understandably the job was farmed out to a local company. Unfortunately I did not look at the satisfaction rating of the local company. Not very good. The engineer called by appointment but had no spare parts and having consulted Google informed us we needed a replacement Sensor. So far so good and appointment made for the fitting of the sensor after the weekend by another fitter. This happened and we paid the bill of over £120. Unfortunately the spare part did not solve the problem and in fact the machine was now in a worse state than before. I contacted the firm but after about six phone calls got a very negative response and the promise of a fitter 8 days hence. When money was mentioned I was told the £120+ was gone and we would have to start again. The whole attitude was negative and I got the impression that I could either take the offer of another visit in 8 days or go somewhere else. I got absolutely nowhere so declined the offer of another expensive call out charge and stated I would go elsewhere. I think this comment was received with a deal of satisfaction!!! Needless to say I found another local company with a good satisfaction rating and they are calling later today with the required spare parts on the van. We live in hope anyway.