Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,812 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,812 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast response time, extremely helpful and great after visit follow up”

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Posted 4 years ago

“First time we have used them, but won’t be the last. Prompt efficient and returned with no fuss when our electrician could not re fit the machine. A phone number to remember”

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Posted 4 years ago

“Prompt and excellent service”

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Posted 4 years ago

“speedy and very efficient. look no further for a repair job”

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Posted 4 years ago

“Very experienced engineer quickly diagnosed & then expertly fixed the problem. Excellent response & service.”

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Posted 4 years ago

“Easily the worst company i have ever dealt with, a complete con. Please avoid at all cost!!!!! I could not give 0 stars or even minus but i would have”

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Posted 4 years ago

“As I have a top loading washing machine were unable to help me but I did appreciate the prompt phonecall to let me know this,rather than sending an engineer to call”

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Posted 4 years ago

“Booked a repair for our dishwasher and had a selection of appointment slots to choose from, which was very refreshing.”

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Posted 4 years ago

“Good service and fault rectified on 2nd visit.”

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Posted 4 years ago

“The service engineer was excellent - very knowledgeable and helpful. Unfortunately the parts required for repair are no longer available. Before booking a service visit I provided model and serial number of my oven - enough information for you to warn me of this possibility. As a result, I have paid 90 pounds to be told that nothing can be done. This was not the fault of the engineer.”

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Posted 4 years ago

“Your repair man arrived on time . Was her approx 5 mins charged us £64 + VAT said the bearings had gone on the machine . Then we received an estimate for £579 to repair it ! We ordered a new machine and it was a lot less than your bill .”

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Posted 4 years ago

“The technician came and did not solve the problem at all. My freezer has nothing wrong but the fridge is not cold at all.”

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Posted 4 years ago

“Would give zero stars if I could. Repair booked 7 weeks ago. No-one turned up on the allocated date. Spent several hours on phone calls to re-schedule the appointment, getting cut off three times. Minimum wait of 15 minutes to speak to a human. The "customer service" reps are totally unable to call back despite promising to. Will now have to wait a total of 9 weeks before a fridge repair can be made. Completely unacceptable service levels.”

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Posted 4 years ago

“After having another company out to repair my dishwasher only for the fault to get worse what a pleasure to have Glotech. They were able to come out a lot quicker than the other company and when Vlad arrived he was fantastic. As I explained the sorry story he gave a knowing nod and before I could finish told me what the rest of the symptoms were likely to be and the problem. Very knowledgable guy and he will be my NEFF guy forever! Fixed it quickly and it’s working perfectly! Very impressed - thank Vlad for me.”

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Posted 4 years ago

“Glotech saved me £900. My freezer had been written off by the manufacturers technician. The glotech technician identified a blocked drainage hole and it's now as good as new.”

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Posted 4 years ago

“I left a very poor review but it seems no one can be bothered to respond”

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Posted 4 years ago

“extremely happy with service provided, engineer was very capable and friendly, 10/10”

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Posted 4 years ago

Hi Eileen, Thank you for the great feedback! I will be sure to pass this on to our engineer. Best wishes, Glotech

Posted 4 years ago

“Efficient, reliable and helpful”

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Posted 4 years ago

“Washing machine diagnosed with faulty pump so it was changed. Problem still not resolved on first wash after 'repair '. Second engineer diagnosed motor problem not pump. Said it would cost more for motor replacement and advised to buy a new machine. So machine was not fixed at all. Have contacted customer services three times to discuss this via email and promised a reply on two of these and last email completely ignored. Have wasted £42 on a pump which wasn't required.”

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Posted 4 years ago

Good morning, I'm really sorry that you have had this experience with us. I have raised this as a priority and will be sure that someone will get back to you as soon as possible. Kind regards, Lauren

Posted 4 years ago

“First time around they cancelled on the morning the engineer was supposed to arrive. Then after 15 minutes in the flat he said he couldn't fix our dishwasher, information we paid £91 to receive.”

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Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,812 reviews