Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,810 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,810 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time, good service”

Helpful Report

Posted 4 years ago

“Jim and Kingston were extremely efficient, polite and helpful.”

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Posted 4 years ago

“Glotech seem to arrange a local company to complete repair as we had Stephen from Oven rescue. This would explain why some reviews are more negative than positive it will depend on what company turns up to complete the repair. This company was good. The visit was booked on Friday for the following Tuesday. Stephen actually came a day earlier after ringing to see if okay to do do. Fault identified. He returned the next day with the part. So oven fixed on Tuesday. Will use again but hopefully not needed.”

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Posted 4 years ago

“Jim and Kingston were very cheerful and extremely efficient. Sorted out the washing machine in no time.”

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Posted 4 years ago

“Jim came when expected and quickly sorted out the oven. Payment went through easily and the kitchen was left just as they found it. A great service, will use them again.”

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Posted 4 years ago

“Ian helpfully advised how to avoid the problem encountered, and left me a method of doing just that.”

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Posted 4 years ago

“Really happy with the service I received. COVID safe and friendly engineer. Will be using again”

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Posted 4 years ago

“Brilliant service, oven is now fully working. Thank you”

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Posted 4 years ago

“Very good service although extremely expensive as most repair companies charge £75 plus VAT however I needed my elica fan extractor working asap. thank you!”

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Posted 4 years ago

“Very personable and professional young man -Jim, had a thorough look and sorted out the problem ruling out a software issue and washing machine is back up and running in time for holiday wash! Thank you Jim! Great service from company all round, thanks.”

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Posted 4 years ago

“Our dishwasher was serviced today, first time. It was easy to order the service, Jim the engineer came on time and promptly did the repair: he brought with him the part needed and installed in 15 minutes. Great, efficient and friendly service, we will recommend Glotech to our friends.”

Helpful Report

Posted 4 years ago

“I got a call the morning of my repair saying the engineer had quit with no notice. I understand you can't prevent that, but whomever called made no suggestions as to how I could get a repair other than going to another company. Which seemed bad for your company and my problem. It seems like you could have asked engineers from other areas to slowly cover the repairs in West London over the next week or two, rather than leaving your customers stranded in the same way that your engineer left you stranded. .”

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Posted 4 years ago

“An excellent service. We were not familiar with Glotech and therefore were not sure whether we should use the Siemens engineer. But we were very satisfied, the Glotech engineer was very efficient and knew exactly what was required.”

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Posted 4 years ago

“Very good service. The engineer arrived promptly and fixed the problem quickly.”

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Posted 4 years ago

“Easy to book, friendly and very helpful engineer that came with good advice and sorted my machine quickly . Would use again (but hope my washing machine doesn’t break again !)”

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Posted 4 years ago

“Service was appalling. Engineer knew nothing about the fridge/freezer and left it damaged. he promised to get back to me the same day about the availability of the grill that he damaged but a week later there's been no reply. I showed him what I took to be the problem (icing of the grill between the fridge and freezer) and told him that I'd tried to remove it using warm water but couldn't get behind the grill without prising it off which I was loathe to do without knowing how to get it on again. He simply prised it off with a screwdriver, melted the ice with a hot blower and then couldn't get the grill to re-attach. He spent the rest of the time warming the door seal with my wife's hair drier even though the door seal was OK. Said he would find out how to replace the grill when he got back to the office but hasn't got back to us in a week' Complete waste of money and will never use Glotech again.”

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Posted 4 years ago

“Unreliable service would not recommend”

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Posted 4 years ago

“Extremely poor service. Letting agency booked dishwasher change through them. Steve and Jack arrived with new dishwasher and claimed couldn’t fit the new one in because the isolation switch needed to be changed and that involved a plumber. Left the dishwasher in the middle of the hallway and refused to do anything before getting a plumber in. Plumber came a week later and claimed there was nothing wrong and the dishwasher could have been fitted earlier on and he did the job that Steve and Jack should have done, in the best way he could. He even fitted it temporarily, although this was out of his duty. Phil came today and with this surprise he didn’t know that work had to be done on the dishwasher to be properly fitted and he did the job brilliantly in no time, which should have been done in the first place without having us to wait for 3 weeks with a dishwasher placed in the middle of the hallway for so long. You need to have a word with your engineer because someone is clearly not doing their job properly.”

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Posted 4 years ago

“Service appointment cancelled at I days notice rescheduled for 10 days time. Error in work schedule totally down to Glotech but no effort made to honour original appointment. Not able to talk to service manager as said that he was at meetings all day. Poor service. Management need to take greater responsibility to sort out problems. My diary cleared to accommodate original appointment now totally wasted.”

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Posted 4 years ago

“Kindly leaving 1 star. Do not use this company the engineers who do come out are fantastic but they have to deal with the shoddy owner and admin staff who together couldn't organise a drink in a brewery! Glotech in Dartford have been horrendous, no communication, claim you have not paid any money, which I have seen is a common with the company and to top it off our part was sent the Leeds branch which the owner found funny?? Save your money and more importantly your time and book with a decent company.”

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Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,810 reviews