We had a problem with the washing machine as it was not draining the water. After checking the obvious things, filter and drain pipe we decided to call for an engineer. We explained the problem and Bill was very polite and gave us various options to try. He was not annoyed at the fact we called 3 times, he was extremely pleasant and helpful! I am so grateful for his honesty and service, he was outstanding!! He could have easily had us book an appointment and pay unnecessary charges. It all just goes to show there are still good tradesmen out there and I will definitely refer to him and refer others to him in the future.. All I can say that based my experience and support received today, I fully recommend this company and their services.