Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,810 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,810 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous call out charge for wrong parts then sent; still waiting for refund from parts; quick to take money then stall to refund Telephone communication extremely poor; always 'number 13/14' in the queue no matter what time I called; had to give up due to the time ended up waiting Please do not use this company”

Helpful Report

Posted 4 years ago

“I did an internet earched for someone to repair an CDA wine cooler and Glotech came up as CDA appliance repairer. When the engineer came to visit he diagnosed the fault then told me he couldn't repair it as CDA only supply parts to CDA approved repairers and it appears Glotech aren't on that list. A complete waste of £64.95. It's abit of a con listing manufacturers they can't repair.”

Helpful Report

Posted 4 years ago

“The person who came made no attempt to repair or replace parts to fix put fridge freezer. He simply told us it wasn't working which we already knew. The info could have been given based on our booking notes over the phone avoiding the call out. We were charged £90 for nothing. I don't think he had any intention of fixing it. This company is a massive rip off.”

Helpful Report

Posted 4 years ago

“Initially service was good and the engineer was fine.I was told by the engineer that the parts would be ordered that day. I wasn’t advised that payments needed to be taken for parts. The engineer came on the Monday but I didn’t get a call till the weekend. I thought they were calling to book the engineer in again but a whole week has passed and actually no the ing had been done. I paid for the parts but then didn’t hear anything so that was a total of 11 days passed. I called and they said ‘oh the parts are in’ no one had called me and it was me chasing. I booked an engineer in but that evening they cancelled the apt and now the parts are on back order. I called to complain and the lady was really not interested and said to email. I emailed and the same lady replied ? Bit pointless really. The reply is what really annoyed me -the rude. Patronising tone …’but you have to understand’. So far I’ve paid £100 and actually nothing has been done. I now have to wait two weeks for parts. So that will be a total of 4 weeks since the engineer visited. This is unacceptable and spending around £20 a week on laundrette costs. I have two small children and I’m struggling without a washing machine.”

Helpful Report

Posted 4 years ago

“Excellent quick and efficient friendly service”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave us a review, we are really pleased to hear that you have had a positive experience with Glotech, I will be sure to pass this onto our friendly team. Best wishes, Glotech

Posted 4 years ago

“I originally booked online for an appointment, received confirmation, and then got called the day before to say they couldnt attend. I rebooked again online for 2 days later in the afternoon. Then later that same day I got another call to say they cannot do that appointment either, but could do the AM. I rescheduled my calendar again to accommodate the AM. I then got a phone call the day before responding to my original email and wanting to book an appointment. I told them I already had an appointment. They told me I didn't despite previous calls and emails confirming I did, and that they couldn't accommodate until the following week. I told them to cancel it and don't bother. The following day two engineers turn up at my door, I wasn't expecting them but was also pleasantly surprised as I hadn't managed to find another company to come and repair my faulty tumble dryer. The two engineers spent no more than 15-20 minutes looking at the dryer and then they informed me that this is an obsolete machine and they cant get spare parts. They advised me their office would look to find parts from alternative suppliers and that I would get a call back. Anyway, long story short, they cant repair the machine, another company can and can find the parts, but Glotech cant - they wont offer a refund or help in anyway. They clearly need to find better suppliers who can source parts for obsolete machines like other companies can, and they refused to come back and fit the part if I was able to source it (which I could!). Absolute con and rip off in my experience. I would use a local firm in the future.”

Helpful Report

Posted 4 years ago

“I was going to arrange a repair with these and started the process to do so but did not complete the application and confirm details for direct debit and payment authorisation. I exited and reviewed them & due to some of the negative ones I went with Indesit themselves. Payment was pending on my account and after speaking to customer service who confirmed it would not be taken it now has been taken even though I am not suing their services. FURIOUS! Now I have to waste time retrieving my money for no reason.”

Helpful Report

Posted 4 years ago

“On Saturday 26th June at 9.27 I spoke with one of your ladies regarding the urgent (if possible) repair of a Beko Washer / Dryer. The lady concerned managed to get us an appointment for Thursday 1st July between 08.00 and 13.00. I was told that the engineer would call us with a an approximate planned arrival time once he had booked his route for the day. Thursday 1st June 8.00 am I took to my office desk on the ground floor facing the road outside my property. At 9.30 approximately I rang your office to see if I could get an approximate time of your engineers arrival. I was told this was not possible but he would ring me when he was on his way. I had work to do so carried on at my desk all morning. At 13.00pm I rang your office and spoke to a lady (with a colourful accent) to find out where my engineer was. She put me on hold and rang the engineer. Apparently the engineer tried to call me before arrival and in fact arrived at my property but was unable to gain an answer from my door or from my phone. I believe she said this was at about 9.20 am. I was at my desk front of house all morning I explained and nobody and no vehicle had been to my house. I further explained that my house and mobile phone had no incoming calls recorded. The lady then proceeded to tell me she had proof that the engineer had visited at the said time because it was recorded on your system. I protested that this was not the case at my end and she would not listen. The lady offered me another appointment which I refused and I asked for the engineer to call back today. The lady refused and said that it was my fault that the engineer missed the appointment. I did not miss your engineer, there were no phone calls, there were no calls on the doorbell or camera. I do not lie and take exception to the way I was treated by your lady receptionist. So where do we go from here, because the lady`s attitude, lack of customer awareness and empathy I will take every opportunity to alert people that they use your repair service reluctantly. Best regards of course. John Linnell”

Helpful Report

Posted 4 years ago

“I had my dishwasher repaired today. The technician that came round had to remove the kickboard, which was fair enough. But in doing so he damaged the kickboard. Not once did he tell me he'd damaged it. I also asked him if he had screwed the kickboard back in and he said yes. I opened the dishwasher door after he left and the kickboard fell down - obviously not screwed in. I do not appreciate paying £89 for someone to damage my kitchen and not own up to it.”

Helpful Report

Posted 4 years ago

“Website provides utterly false info on availability of engineer. Website allowed me to book engineer for next day. Now contacted by phone today engineer not available for 9 days! Even though website is still showing availability in 2 days. If they can't get their website/booking process right, not sure I trust them with my repair. Going somewhere else.”

Helpful Report

Posted 4 years ago

“This company seem to be based in Chippenham but have a Bmth number, but still came quite promptly. We then had to wait nearly a week for the new pump to come even though I told them that was the problem, you could not fail to hear it. Came today and fitted it but had to use old filter as new filter leaked in new pump, clever these Chinese! All well in the end and now its so nice to have our machine back-a 40C load in 63 mins, not like these new ones! 140 mins ha!.”

Helpful Report

Posted 4 years ago

“Had an engineer called to look at our induction hob as it was not working. Charged for the call out and told it needed replacing. They recommended we use them so we did. Two guys came and installed the new hob, unfortunately wasn't there as I was working but they left without it working and taking thr other away telling us to talk to an electrician. Pathetic really after the initial call out to wall away like this. Unfortunately hadn't really looked at this as trusted their engineer so took the oven out to get access to the hob and basically discoverd it was tripping. You could see the power light switch on briefly when switching off and on. The same issue with the old hob as described by my girlfriend. So I just put a new plug on and plugged it In...well it worked and transpired there was nothing wrong with the previous one. GLO Tech refused to refund anything. Not the call out and wrong diagnosis, not for leaving me with bo hob etc etc. They were patronising with there response with show me a pic of the plug socket, you can't prove the old one was working...the same goes They can't prove the new one did as they left with it not working! . Their engineers and staff are unqualified and they are a disgrace , they are nothing but bandits and when I have time will be opening a claim with them. Avoid”

Helpful Report

Posted 4 years ago

“I booked my repair, I was told the repair part would be on the van and given an indicative price. When the technician arrived he didn't have the spare part and the prices escalated beyond the price of a new machine”

Helpful Report

Posted 4 years ago

“Used on two occasions, Glotech provided outstanding service all round.”

Helpful Report

Posted 4 years ago

“The lady who answered the phone was polite and very helpful. The engineer was also polite and had the job sorted very quickly and now we have a correctly working oven.”

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Posted 4 years ago

“Superb company. Communication and repair were 5*. Would recommend”

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Posted 4 years ago

“Ben was great!”

Helpful Report

Posted 4 years ago

“Repairer didn't fix the problem. Didn't take a tool out of bag. Suggested we just add vinegar to fix the problem. Won't be using you again.”

Helpful Report

Posted 4 years ago

“Very professional and excellent communication when booking the appointment.”

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Posted 4 years ago

“Friendly, helpful staff. Very prompt in booking repairs. Highly recommend.”

Helpful Report

Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,810 reviews